1.

It is true or false: - the ROS (Return on Sales) is a measure of efficiency

on how the company manages its working capital? FALSE
Return on sales (ROS) is a measure of how efficiently a company turns
sales into profits. · ROS is calculated by dividing operating profit by net
sales. 
2. The term “first – party logistic provider” can refer to the cargo sender.
TRUE
3. A management task cycle it is composed of which of the following
steps?
1. Making Goal clear and important
2. Planning and solving problems
3. Facilitating the work of the other
4. Providing feedback
5. Exercising positive control
6. Reinforcing good performance
4. A company buys internationally products. The sellers sell under clause
EXW. What does it mean for the buyer?
The buyer has to arrange for the shipments, insurance. Seller
responsibility finishes at the outside his warehouse.
Ex works is a term used in shipping arrangements where the seller is only
required to deliver goods at a predetermined location, and the buyer
bears responsibility for shipping costs.
5. Which are the four more essential requests that a minority
shareholder has to obtain if he wants to protect his investment? What
needs to ask for?
Yes, but only in free zone.
6. A supply chain includes only the organizations directly involved in
supplying components needed for manufacturing. FALSE
7. Lay-by areas are regulation City Logistics measures that aim to avoid
the problem of double – parking by trucks that will use roadside space
reserved for other purposes. TRUE
8. The goals of designing distribution networks are: value provided to
the customer; cost of meeting customer needs. TRUE
9. Urban consolidation centers are: Infrastructure city logistics measures
10. The major drivers of supply chain performance are customer,
facilities, inventory, transportation, and information. TRUE
11. GCC (Gulf Cooperation Countries): what is the common denominator
among all these countries?
Are all monarchies of the Gulf Region.
12. How is called a management style based on: High Directive behavior
and high level of support? Coaching
13. Who are the most well know credit insurance at the World – Wide
level? Euler Hermes Atradius Coface
14. What does it mean that currency is PEG to the USD?
It means that it operates in a system of a fix exchange rate with the USD
15. Which of these countries are today under embargo?
Iran, Syria, North Korea
Afghanistan, Belarus, Burundi, Central African Republic, China (PR), Côte
d'Ivoire, Crimea Region, Cuba, Cyprus, Democratic Republic of the Congo,
Eritrea, Fiji, Haiti, Iran, Iraq, Kyrgyzstan, Laos, Lebanon, Liberia, Libya,
Myanmar, North Korea, Palestinian Territories, Russia, Rwanda, Somalia,
South Sudan, Sri Lanka, Sudan, Syria, Venezuela, Yemen, Zimbabwe.
16. A confirmed letter of credit is clearing which risk?
Is clearing the risk of non – payment of the bank.
17. Which of the following is not included in the Seven Rs of logistics?
Right supplier
18. A in demand – driven logistics context, to achieve the maximization
of the profit, a firm must ensure that the customer experience exceeds
the customer expectations (when they are equal) FALSE
19. Which of the following is not a component of facilities decisions?
Forecasting methodology
20. The transportation of goods that fill up a full truck or a partial load
shipment occupying an entire truck is known with the acronym:
FTL (Full Truck Load)
21. A company signs with an insurance company a contract to cover the
AR (account receivables) exposure of its customers. Will this contract be
covering 100% of the nominal amount of the account receivables?
No, the company will always be exposed for the share of its own risk and
part of retention that the insurance will keep as a provision.
22. In the long haul synchro modal logistics, critical success factors are:
Pricing – legal and political framework – corridors and smart hub
23. Which are (for a vendor) who is analyzing a distributor the major
financial indicators of efficiency?
Return on Working Capital Liquidity / Solidity Respect for the payment
terms
24. In a conflict management style, how is called when the level is
assertiveness is high and the level of cooperation is low? Competing (win
lose strategy)
25. Emergency logistics refers to the branch of logistics specialized to
reoptimize real – time events
26. Which statement is the most accurate?
Inventory aggregation decreases supply chain costs if the product has a
high value – to – weight ratio, high demand uncertainty, low
transportation cost, and customer orders are large
27. Which are the four more essential requests that a minority
shareholder has to obtain if he wants to protect his investment? What
needs to ask for?
A board seat, control over “corporate actions” – veto right, control of
directors’ remuneration, agreement for cash exit
28. Lead time to the market is the latency between the placement of an
order and the start of the production. FALSE
29. Reduce response time implies
High number of facilities.
30. In a 4x4 matrix (frequency of the risk and impact), how do you
manage the risk in quadrant: high – risk and high – frequency impact?
Terminate the risk also think to terminate the business
31. When dealing with a credit insurance company which are the major
monthly reporting obligations for an insured company?
AR (Account Receivables) Balance, any additional securities, any
delinquency on the account of customers’ accounts
32. Can a company be set up in Dubai mainland without a sponsor?
Only if operates already in a free – zone
33. Urban Consolidation Centers are:
Infrastructure city logistics measures
34. What is a letter of credit?
A more secure method of payment recognized under a standard form of
regulations
35. If a company decides to choose distribution network designs
distributor storage with last – mile delivery:
The distributors’ warehouse must be much closer to the customer
36. A lot or batch size is the quantity that a stage of the supply chain
either produces or purchases at a given time. TRUE
37. A Off – Hour delivery prohibits delivery operations during the night,
in order to reduce the noise pollution in the city. TRUE
Night delivery encourage goods delivery during the off-peak hours of 7pm
to 6am in efforts to decrease congestion and truck emissions
38. In direct shipment network with milk runs the supply chain manager
decides: NONE
39. What is the total oil production of Saudi in millions of barrels per
day?
Around 10Million BPD
40. If distributors extend credit to its resellers, what is happening to the
return on working capital of the distributors?
Improves??
41. Decisions concerning the role of each facility are significant because
they determine the amount of rigidity the supply chain has in changing
the way it meets demand. TRUE
42. Which country produces a similar amount of OIL (in barrel per day)
compare to Saudi? Russia
43. Based on Hofstede’s Cultural Dimensions in an environment based
on a high power distance and high uncertainty avoidance, what is the
right leadership style? Directive
44. In the cycle view of a supply chain, the replenishment cycle takes
place when orders are processed, prepared shipped. FALSE
45. What does it mean DDP? Duty Delivery Paid
DES • Delivered Ex-Ship
DEQ • Delivered Ex-Quay
DDU • Delivered Duty Unpaid
CFR • Cost and Freight
CIF • Cost, Insurance and Freight, named ocean port of destination.
CPT • Carriage Paid To, named place or port of destination
CIP • Carriage and Insurance Paid To, named place or port of destination
DAF Delivered At Frontier, named unloaded.
46. To retain strategic fit, supply chain strategy must be adjusted over
the life cycle of a product and as the competitive landscape changes.
TRUE
47. Information is one of the key factors influencing distribution network
design from a customer perspective. FALSE
Customer side: Response time, Product variety, Product availability,
Customer experience, Time-to-market, Order visibility, Returnability
Cost side • Inventories costs • Transportation costs • Facilities and
handling costs • Information
48. Reducing inventory through centralized stocking increases efficiency
and responsiveness. FALSE
49. How is called a management style based on: - high level of directive
behaviour and low level of support: Directive
50. Planning distribution networks involves several steps:
Step 1: visualizing the general structure of the distribution network
Step 2: defining locations and their characteristics
Designing distribution networks: • Phase 1 – Visualize the broad structure
of the supply chain network • Number of stages and roles • Phase 2 –
Define locations and their characteristics • Capacity, demand allocation
51. When a vendor is looking for a distributor, what type of indicators is
looking for?
Ability to scale the revenues fast ability to cover the market effectively
solid financial position.
52. A company is setting up its office in a Dubai free – zone. Does it
require a sponsor? No, a sponsor is not required.
53. A company set up in a free zone in Dubai can sell goods directly in
the mainland? No need to sell to a distributor
54. In a Pipeline Management, if you have 1M$ of deals that are in the
stage qualifies as: Leads with a probability of 10% of closure withing the
quarter. How much revenues you can expect to close from a pure
probability analysis. 100K$
55. In a 3 – tier channel distribution model, who owns the demand
generation activities with the end – users (final customers)?
Distributors only
56. In a conflict management style, how it is called when the level of
assertiveness is low and the level of cooperation is low?
Avoiding
57. When is there a lack of coordination? LECTURE 3 ROSANO
When the objectives of the different phases conflict, when information
moving between phases is delayed and when information moving
between phases is distorter
58. The shipper is the party of the logistics chain that request transport
of the goods, while the carrier is the party that physically moves
products.
59. Which of the following is not a characteristics of synchro modality?
LECTURE 8 ROSANO
Rigidity
Strong cooperation and coordination, real-time information.
Synchro modality is defined as an “evolution of inter- and co-modal
transport concepts, where stakeholders of the transport chain actively
interact within a cooperative network to flexibly plan transport processes
and to be able to switch in real-time between transport modes tailored to
available resources.
60. Walmart pricing strategy is based on: Everyday low price model
Trust = C+R+I/ SI C=Credibility R = Reliability I = Intimacy SI = Self Interest
A Bullwhip effect occurs when change in customer demand causes larger
and larger inventory swing. It is a supply chain phenomenon describing
how small fluctuations in demand at the retail level can cause
progressively larger fluctuations in demand at the wholesale, distributor,
manufacturer and raw material supplier levels.
What to Delegate Repetitive tasks A less then essential task that requires
skills that managers don’t have Task that don’t have an immediate
deadline Task to employees that has to work on skills in certain areas Task
that will prepare employees for next job role Task that will fill employees’
present capabilities
61. If a company buys DDU means that:
The buyer has an obligation to pay and clear all the custom duties at the
port of destination.
Delivered Duty Unpaid (DDU) is an international trade term meaning the
seller is responsible for ensuring goods arrive safely to a destination; the
buyer is responsible for import duties.
62. CRM stands for:
C-R-M stands for customer relationship management. What is CRM? At its
simplest definition, a CRM system allows businesses to manage business
relationships and the data and information associated with them.
63. When a distributor is looking to sign an agreement with a vendor,
which are the major indicators that is seeking confirmation to judge if it
worth to invest in new product line?
Growth, profitability, return on working capital, brand recognition
64. Using the lewis model how would you classify german culture?
Tend to be linear active, factual, decisive.
65. How is called a management with low directive behaviour and low
supportive? Delegating
66. Who are the most well know credit insurance at the world wide?
Euler Hermes – Germany
Atradius – UK/Dutch
Coface – France

The agile approach works best in high volume, low variety and predictable
environments
Seasonal inventory is inventory that is built up to counter predictable
variability in demand
Both Walmart and Amazon supply chain strategies aim at executing a
omnichannel transition
In Amazon supply chain strategy, the last mile is managed by the
customer, while the reverse logistics by Amazon
In the Michael Porter’s Value chain, Outbound logistics represents a
support activity
When demand is steady, cycle inventory and lot size Q are related as: the
1PL is a cargo owner

GCC – GULF COOPERATION COUNCIL

Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and United Arab Emirates.
The GCC has emerged as a major trading partner of India. It has vast
potential as India's investment partner for the future. The GCC's
substantial oil and gas reserves are of utmost importance for India's
energy needs. The GCC countries are collectively host to a large
Indian expatriate community.
PEG DOLLAR
Pegging is a way of controlling a country's currency rate by tying it to
another country's currency. Many countries stabilize their currencies by
pegging them to the U.S. dollar, which is globally considered to be the
most stable currency.
OPEC MAJOR MEMBERS
Currently, the Organization comprises 15 Member Countries –
namely Algeria, Angola, Congo, Ecuador, Equatorial Guinea, Gabon, IR
Iran, Iraq, Kuwait, Libya, Nigeria, Qatar, Saudi Arabia, United Arab
Emirates and Venezuela.
7 founding members: founded in Baghdad, Iraq  Islamic Republic of Iran,
Iraq, Kuwait, Saudi Arabia and Venezuela.
BOTTLENECK
Bottleneck is a point of congestion in a production system that slows or
stops progress. Short-term bottlenecks are temporary and often caused by
a labor shortage. Long-term bottlenecks are more incorporated into the
system itself and characterized by inefficient machinery or processes.
SUPPLY CHAIN CRISIS
A supply chain is the network of all the individuals, organizations,
resources, activities and technology involved in the creation and sale of a
product. A supply chain encompasses everything from the delivery of
source materials from the supplier to the manufacturer through to its
eventual delivery to the end user.
Supply chain problems emerged during COVID-10 lockdowns due to shifts
in demand, labor shortages and structural factors. Evolving geopolitical
factors are now causing new risks and pockets of stress. Affected sectors
include metals and mining, chemicals, automotives, semiconductors and
technology.
Driver shortages, logistics provider capacity issues, inflation, shipping
delays, increased freight costs, depleted inventory levels, labour shortages
and demand peaks are driving discussions and require attention.
CALL / PUT
Call option if I buy it I have the right to buy a stock or a currency
Put option sell to a certain price a stock or a currency within a certain
date
If I sell a put option I cash the premium and I have the right to buy up to a
certain price
BULLWHIP EFFECT
The bullwhip effect is a supply chain phenomenon describing how small
fluctuations in demand at the retail level can cause progressively larger
fluctuations in demand at the wholesale, distributor, manufacturer and
raw material supplier levels. The effect is named after the physics involved
in cracking a whip.
SYKES PICOT AGREEMENT
The agreement provided a general understanding of British and French
spheres of influence in the Middle East. The goal was to divide between
them the Ottoman Empire's Arab provinces (not including the Arabian
Peninsula).
PESTEL MODEL
PESTEL analysis is a framework or tool used by marketers to analyze and
monitor the macro-environmental (external marketing environment)
factors that have an impact on an organization, company, or industry.
(1) political, (2) economic, (3) social, (4) technological, (5) environmental,
and (6) legal.
FREE ZONE
An area within which goods may be received and stored without payment
of duty.
ROLL UP STRATEGY
The process of acquiring and merging multiple smaller companies in the
same industry and consolidating them into a large company. Combining
small firms into a larger company allows the latter to pull their resources
together, cut down on operational costs, and increase revenues.
SYNERGY
Synergy is the concept that the combined value and performance of two
companies will be greater than the sum of the separate individual parts.
BANK GUARANTEE
The bank guarantee means that the lender will ensure that the liabilities
of a debtor will be met. In other words, if the debtor fails to settle a debt,
the bank will cover it. A bank guarantee enables the customer (or debtor)
to acquire goods, buy equipment, or draw down a loan.
LETTER OF CREDIT
A letter of credit is essentially a financial contract between a bank, a
bank's customer and a beneficiary. Generally issued by an importer's bank,
the letter of credit guarantees the beneficiary will be paid once the
conditions of the letter of credit have been met.
CREDIT INSURANCE
Trade credit insurance provides cover for businesses if customers who
owe money for products or services do not pay their debts, or pay them
later than the payment terms dictate.