Assisting a multibillion-dollar employment

staffing agency to improve execution and

increase revenue by $120M
A multibillion-dollar employment staffing agency with a national footprint was
failing to realize operational and financial synergies it expected a year after a
merger. Overall profitability had been solid, but they saw issues growing working
capital, fill-rate, growth, and deploying the changes necessary to realize the scale
benefits they presumed available. To clarify the root causes and resolve these
issues quickly and permanently, they sought the expertise of Wilson Perumal &
Company.
CHALLENGEAPPROACHRECOMMENDATIONSRESULTS
The company, having come together as a merger of equals, still operated with a
locally-owned, locally-operated mindset. This meant they were effectively running
over 300 small businesses while also overseeing franchise operations. New
shared services had been quickly established for Finance and I/T while a
national-level operations support team provided overflow capacity and special
services to branches. While this structure made sense on paper, execution
proved challenging given the number of interactions between branches and
corporate, the ambiguity that remained in terms of ‘who owned what’, and an
ineffective one-size-fits-all approach for deploying change.