Date DebutTri possible Date FinTri possible TypeTri possible OpérateurTri possible

7/12/2022 14:54 7/12/2022 14:59 Open BEDJAH, FETHI

7/12/2022 14:59 7/12/2022 14:59 Accept BELAHBIB, AMINE
7/12/2022 14:59 7/12/2022 15:00 Assignee BELAHBIB, AMINE

7/12/2022 15:00 7/12/2022 15:00 Reassignment BELAHBIB, AMINE

7/12/2022 15:00 7/12/2022 15:00 Status Change BELAHBIB, AMINE

7/12/2022 15:00 7/12/2022 15:05 Reassignee BELAHBIB, AMINE

7/12/2022 15:00 7/12/2022 15:05 Phase Change BELAHBIB, AMINE

7/12/2022 15:05 7/12/2022 15:05 Status Change TALHA, REDA

7/12/2022 15:05 7/12/2022 16:56 Status Change TALHA, REDA

7/12/2022 16:56 7/13/2022 10:58 Update SILEM, CHAABANE

7/13/2022 10:58 7/13/2022 10:58 Reassignment TALHA, REDA

Analysis and
7/13/2022 10:58 7/13/2022 11:01 TALHA, REDA
diagnosis

7/13/2022 10:58 7/13/2022 11:01 Status Change TALHA, REDA

7/13/2022 10:58 7/13/2022 11:01 Reassignee TALHA, REDA

7/13/2022 10:58 7/13/2022 11:01 Phase Change TALHA, REDA

RootCause/
7/13/2022 10:58 7/13/2022 11:01 TALHA, REDA
Solution Update

7/13/2022 11:01 7/13/2022 11:04 Reassignment BELAHBIB, AMINE

7/13/2022 11:01 7/13/2022 11:04 Update BELAHBIB, AMINE

 RootCause/
7/13/2022 11:01 7/13/2022 11:04 BELAHBIB, AMINE
Solution Update

BOULFOUL,
7/13/2022 11:04 7/13/2022 11:04 Closed
ABDERAHMANE

BOULFOUL,
7/13/2022 11:04 7/13/2022 11:04 Phase Change
ABDERAHMANE
DescriptionTri possible Groupe d'affectationTri possible StatusTri possible DuréeTri possible
NODEB DOWN SPOC_ooredoo Planned 327
Incident Accepted SPOC_ooredoo Planned 2
Assigned to
SPOC_ooredoo Planned 27
SEA_BELAHBIB
Reassignment from
SPOC_ooredoo to Contractor_ SEA Dispatched 1
Contractor_ SEA
Status changed to
Contractor_ SEA Dispatched 1
Dispatched
Reassigned from
SEA_BELAHBIB to Contractor_ SEA Dispatched 291
FME_TALHAR
La phase de tâche
d'incident est passée de Contractor_ SEA Dispatched 291
"Waiting" à "Active".
Status changed to
Contractor_ SEA Accepted 36
Accepted
Status changed to Work
Contractor_ SEA Work In Progress 6631
In Progress
FO FAULTY WAITING
Contractor_ SEA Work In Progress 64965
SP
Reassignment from
Contractor_ SEA to SPOC_ooredoo Resolved 1
SPOC_ooredoo
Changement digital
cable, confirmatiom avec SPOC_ooredoo Resolved 174
sea-DRIF-
Status changed to
SPOC_ooredoo Resolved 174
Resolved
Reassigned from
SPOC_ooredoo Resolved 174
FME_TALHAR to
La phase de tâche
d'incident est passée de SPOC_ooredoo Resolved 174
"Active" à "Review".

SPOC_ooredoo Resolved 174

Reassignment from
SPOC_ooredoo to NMC_BSS Resolved 152
NMC_BSS
Changement digital
NMC_BSS Resolved 152
câble,
RootCause/Solution
Changed from: (A/C
Hardware/Hardware
Change : A/C control NMC_BSS Resolved 152
card) To: (BSS
Hardware/Hardware
Change : Cable LAN)
Incident Task was closed
NMC_BSS Closed 0
by BOULFOULA
La phase de tâche
d'incident est passée de NMC_BSS Closed 0
"Review" à "Closure".