CHP1

 What exactly is an information system? How does it work? What are its people,
organizational, and technology components?

Information system is formal, sociotechnical, organizational system designed to collect, process,

store and distribute information.

The three components of information system :

Organization: coordinates work through structural hierarchy for example : hiring a new
employee or fulfilling an order.

People: its required skilled people to build and maintain for example: people attitude is always
affecting the ability to use system productivity.

Technology: its all about the platforms that information system built on for example: computer
hardware and software, data management technology.

 Why are information systems so essential for running and managing a business today?

Information system is important to business because they process data from the business
input to generate information that is important for managing operations.

Multiply choices and True\ False:

 All of the following describe the effects of globalization except?

Significant decreases in operating costs
Reduction of labor costs through outsourcing
Ability to find low-cost suppliers
Increases in transaction costs
Replication business models multiple countries

What are business drivers of information system and give some examples?
Operational excellence: running all processes of the business in better way to increase the
productivity of the business.

New products, services and new business models: provide customers new and good quality
of products to attract them to the business
Customers and supplier intimacy: make people satisfy about the products and services of the
business
 Improved decision making: getting new ideas to applicate to the business because people
would like to see new great stuff like advertising about a product or a service into the market
to make them buy and satisfy.

Competitive advantage: creating new products and make different ones to make the business
to compete with other business by that customer would buy more because of the new and
various products as well as services.

Survival: the business needs to survive through the years by keeping up with competitors as
example of Citibank’s introduction of ATMs.

 Which business objective were competitors seeking when they rushed to provide ATMs after
Citibank’s introduced the first ATMs in New York?

SURVIVAL

 The web based digital dashboard is used to provide managers with real time information such
as customer complaints is an example of?

Improved decision making

 Investing in a new information system in order to comply with federal legislation is investing
to achieve the business objectives?

SURVIVAL

Explain the triangle bellow:

People: to help support decision making, coordinating as well as

control, analysis into the organization or the business.

Processes: collects processes, stores the information.

Technology: hardware, software, and network that support the business processes and
people.

 What are the dimensions of information system?

 Organization: coordinate work through the structured hierarchy and the business processes
and the business processes are the tasks and behaviors for accomplishing work for example
hiring a new employee or fulfilling an order.

People: it requires skilled people to build and maintain for example the employees’ attitudes
is always affect ability to use system productivity.

Technology: it’s all about the platform that information system is built on for example
computer hardware and software, and data management technology.

 The enormous volume of data generated by internet activity such as web traffic, emails and
social media id referred to as

Big data

 All of the following are new technology related trend in MIS except?
Cloud computing
Big data
Lo T
The mobile digital platform
Co creation of business value

 The three activities are an information system that produce the information organizations use
to control operations are?

Input, processing, output

 The average number of baseball tickets sold at particular prices is an example of?

Meaningful information

 Output function in information system is?

Transfers proceed information to the people who will use it

 The problem- solving approach?
Problem identification: for example, supporting culture and attitudes.
 Solution design: give some rules and make staff work on it and do some lectures for them
Choice: choose what is the best from the organization’s solution to start working on it
Implementation: start to implement the decision that the organization have choose

 Data is information that has been shaped into a form that is meaningful to human
beings?
FALSE

 Intranets are private corporate networks extended to authorized user outside the
organization?
FALSE

 Outdated software is an example of which dimension of business problem?

Technology

 Work environment is an example of dimension of which business problem?

|people

 Inadequate resources are an example of which dimension of business problem?

Organization

 Which of the following would be not considered as a part of the implementation phases
of problem solving?

Change management
Purchasing hardware
Training an employee
Attitude of employees about the solution
Evaluating a selection of new software