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victor Express
victor Unified Client
victor Application Server
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Unified
Security & Video Management System
Engineering Specification
Version 5.1
NOTE:
The specifier should carefully select the portions
of this document that fit the intended application.
Feel free to consult with American Dynamics
regarding your particular application.
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TABLE OF CONTENTS
PART 1 GENERAL 1
1.1 AMERICAN DYNAMICS IP VIDEO SOLUTIONS.................................................................1
1.2 DEFINITIONS:....................................................................................................................... 1
1.4 SUBMITTALS........................................................................................................................ 3
1.4.1 Product Data 3
1.4.2 Shop Drawings 3
1.4.3 As-Built Drawings 3
1.6 WARRANTY.......................................................................................................................... 8
PART 2 PRODUCTS 9
2.1 DIFFERENTIATED FUNCTIONALITY...................................................................................9
2.3 DESCRIPTION..................................................................................................................... 22
PART 3 EXECUTION 67
victor Unified Security & Video Management System – A&E SPECIFICATIONS
3.1 EXAMINATION.................................................................................................................... 67
3.2 PREPARATION................................................................................................................... 67
3.3 INSTALLATION................................................................................................................... 67
3.5 TRAINING............................................................................................................................ 68
3.6 MAINTENANCE................................................................................................................... 68
victor Unified Security & Video Management System – A&E SPECIFICATIONS
PART 1 GENERAL
1.1 AMERICAN DYNAMICS IP VIDEO SOLUTIONS
American Dynamics provides a complete range of open-platform IP Video solutions, that
include IP Cameras/Encoders (“illustra”), Network Video Recorders (“VideoEdge NVR”),
Network Hybrid Appliances (“VideoEdge Hybrid Appliance”), Hybrid Digital Video
Recorders (HDVR), Digital Video Recorders (Intellex and ADTVR), Security Management
software (“victor Application Server,” “victor Express,“ “victor Unified Client”) and iSCSI or
Fiber RAID storage (“iSCSi/Fiber Storage”). Each of these open-platform products can be
specified and installed with supported components from American Dynamics or 3 rd party
manufacturers. This specification deals with the victor Unified Security and Video
Management System. Additional information regarding related product from American
Dynamics can be found at:
American Dynamics VideoEdge Network Video Recorder
http://www.americandynamics.net/Products/VideoEdge_NVR.aspx
American Dynamics iSCSI/Fiber Storage Solutions
http://www.americandynamics.net/Products/Network_Video_Storage_Solutions.aspx
1.2 DEFINITIONS:
A list of industry standard acronyms is provided below:
ACC Video Codec “Active Content Compression“
ADDS Active Directory Domain Services
API Application Programming Interface
CIFS Common Internet File System
DHCP Dynamic Host Configuration Protocol
DVR Digital Video Recorder
FIBRE Fiber Optic Interface
FISMA Federal Information Security Management Act
FoV Field of View
FPS Frames Per Second
GbE Gigabit Ethernet (1000 Mbps)
H264 Video Codec for MPEG4 Part 10
H264+ H.264 Smart Codec
HD High Definition (e.g. 720 or 1080 resolution)
HDD Hard Disk Drive
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1.4 SUBMITTALS
1.4.1 Product Data
The following shall be provided:
Complete product data and technical specification data sheets that include
manufacturer’s data for all material and equipment.
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At the conclusion of the project, the Contractor shall provide “as built” drawings. The “as
built” drawings shall be a continuation of the Contractor’s shop drawings as modified,
augmented, and reviewed during the installation, check out and acceptance phases of
the project.
1.5.3 Licensing
Licensing shall be required for the VMS software. The licensing shall include:
A software serial number shall be associated with the software and will support the
pre-defined license configuration for the VMS model number. At any time,
additional add-on features and SSA can be purchased for the VMS software
license. Some features are natively supported while others may require installation
of version-compatible driver software to support the optional add-on licensed
feature. VMS shall allow ability to promote multiple standalone VMS sites to
Satellite Application Server hosts for an Enterprise deployment if a VMS Master
Application Server host exists at the site. VMS shall support ability to easily
consolidate and manage a pool of licenses centrally for multiple VideoEdge
Recorders. This shall provide maximum flexibility for on premise license
management with the ability to move licenses between one or more recorders.
Single local client connection
(victor Express only)
Number of metered concurrent client connections
(victor Application Server with/without Unified C•CURE 9000, SAS-enabled,
Centralized, victor Web Client integrated, or any of these combinations)
Number of metered concurrent agent connections
(victor Application Server with/without Unified C•CURE 9000, SAS-enabled,
Centralized, victor Web Client integrated, or any of these combinations)
Number of metered concurrent web client connections
(victor Web Client standalone, victor Web Client integrated victor Application
Server with/without Unified C•CURE 9000, SAS-enabled, Centralized, or any of
these combinations)
Metered number of licensed clients, agents, and/or web clients shall be easily
increased, and the license version can easily be updated. The online registration
shall auto-generate the updated license for the applicable server and email the file.
Support for American Dynamics VideoEdge NVR, Hybrid and Micro video
recorders.
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(20 for victor Express, 300 for victor Application Server with/without Unified
C•CURE 9000, SAS-enabled, Centralized, victor Web Client integrated, or any of
these combinations)
Support for American Dynamics Intellex DVR video recorders.
(20 for victor Express, 700 for victor Application Server with/without Unified
C•CURE 9000, SAS-enabled, Centralized, victor Web Client integrated, or any of
these combinations)
Support for American Dynamics TVR video recorders.
(700 for victor Application Server with/without Unified C•CURE 9000, SAS-enabled,
Centralized, or any of these combinations)
Support for Holis video recorders.
(300 for victor Application Server with/without Unified C•CURE 9000, SAS-enabled,
Centralized, or any of these combinations)
Support for ExacqVision/American Dynamics HDVR video recorders.
(300 for victor Application Server with/without Unified C•CURE 9000, SAS-enabled,
Centralized, or any of these combinations)
Optional metered add-on for Dedicated Micros video recorders.
(Metered for victor Application Server with/without Unified C•CURE 9000, SAS-
enabled, Centralized, or any of these combinations)
Optional add-on for POS (Point of Sale)
(victor Application Server with/without Unified C•CURE 9000, SAS-enabled,
Centralized, or any of these combinations)
Optional add-on for Unification with Software House C•CURE 9000 Access Control
(Unified victor Application Server with C•CURE 9000 with/without SAS-enabled,
Centralized, victor Web Client integrated, or any of these combinations)
Optional add-on for Access Control – Kantech Entrapass
(victor Application Server with/without SAS-enabled, Centralized, or any of these
combinations)
Optional add-on for Access Control – CEM
(victor Application Server with/without SAS-enabled, Centralized, or any of these
combinations)
Optional add-on for Building Management System – BACnet
(victor Application Server with/without Unified C•CURE 9000, SAS-enabled,
Centralized, or any of these combinations)
Optional add-on for Elevator – KONE Destination Control
(Unified victor Application Server with C•CURE 9000 with/without SAS-enabled,
Centralized, or any of these combinations)
Optional add-on for Elevator – OTIS Compass Destination Entry
(Unified victor Application Server with C•CURE 9000 with/without SAS-enabled,
Centralized, or any of these combinations)
Optional add-on for Elevator – ThyssenKrupp Destination Dispatch
(Unified victor Application Server with C•CURE 9000 with/without SAS-enabled,
Centralized, or any of these combinations)
Optional add-on for Fire Alarm – Simplex Grinnell 4100
(victor Application Server with/without Unified C•CURE 9000, SAS-enabled,
Centralized, or any of these combinations)
Optional add-on for Fire Alarm – Zettler/MZX Technology Fire Panel
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1.6 WARRANTY
Warranty shall be required for the VMS software. The warranty shall include:
Manufacturer shall provide standard 1 year warranty on all software products.
Manufacturer or Manufacturer’s partner shall provide software download support
for issues relating to VMS software.
Manufacturer shall provide software upgrades for 12 months included in the
purchase price of the VMS.
Additional years of software upgrades (SSA’s) shall be available for purchase
separately. Manufacturer shall offer both standard coverage (8x5) as well as
enhanced coverage (24x7) options.
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PART 2 PRODUCTS
2.1 DIFFERENTIATED FUNCTIONALITY
The complete specifications of the victor Unified Security and Video Management System
are provided throughout this section. Key capabilities that differentiate the victor VMS
from competitive product are repeated here for the specifier’s convenience:
VMS solution shall support a single unified installer that enables the ability to install
or upgrade a video management system, access control and event management
system, or a unified security system that supports video, access control, and
associated security devices. On a unified installation, the same single server shall
host both the victor Application Server and a C•CURE 9000 which are licensed for
unification and are running the required compatible versions of software. Share
event notification, utilize a single application service, and a common shared
database is a unique implementation for access control and video system solution.
Installer shall have the option to include or exclude the TeamViewer TM remote
desktop utility during new and upgrade installations.
VMS solution shall be cyber protected by a manufacturer that takes pro-active
steps to ensure that the products follow secure product development practices,
execute rigorous internal and external testing, have configuration guidelines for
compliancy, and actively monitor for any threats that can impact the solutions in the
field. The products shall adhere to the following:
FISMA-Ready
Federation Information Processing Standard (FIPS) 140-2 validated system
when unified with C•CURE 9000/iSTAR
Physical Access Control System (PACS) approved when unified with
C•CURE 9000
Backed by a dedicated cross-functional Cyber Protection Team to rapidly
response to any newly discovered threats that could impact the system
VMS client shall only be restricted to local computer access when using victor
Express, the single computer version of the VMS solution, or multi-computer
access when using victor Application Server.
VMS client shall support the ability to institute a double password protection that
would require two unique validated sets of credentials before the feature’s
operations can be carried out (video search and retrieve, instant playback, clip
export) to support privacy rights in applicable European markets.
VMS client shall support dynamically displaying menu items and controls which are
applicable to the system configuration for improved user experience.
VMS client shall support the simultaneous display and monitoring, in the same
surveillance window, of analog video and IP video from supported recorders:
VideoEdge NVR
VideoEdge Hybrid
VideoEdge Micro
Intellex DVR
HDVR*
TVR*
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VMS client shall support ability to record the video viewed in the surveillance
window as a video clip when the optional licensed feature for Record Surveillance
Window is enabled for victor Express or victor Application Server.
VMS client shall include an integrated Web Browser tab that can be combined with
other user interface components (Video Views, Site View, Event Viewer, etc.) into
an Application Layout. The Web Browser tab shall allow operators to continue
monitoring their security system while also receiving weather or news updates from
web-based information sources.
VMS client shall support the ability to provide Client-to-Client “Push” enabling a
workstation the ability to “push” any layout (e.g. video, alerts, web site, etc.) to
another workstation’s monitor based on roles, security and license settings when
using victor Application Server. The receiving Client shall have the ability to accept
or reject the incoming request.
VMS client shall support the ability to run in unattended mode as an Agent on the
Unified Security and Video Management System for utilization as a Video Wall
Client based on license settings for victor Application Server when the optional
victor add-on license for Agents is purchased.
VMS client shall support the ability to have an Event Priority Window to display
Camera Call-Up Actions associated with events in prioritization sequence based on
license settings for victor Application Server when the optional victor add-on license
for Agents is purchased.
VMS client shall support a Bi-Directional interface to enable ability to easily
integrate with other 3rd party systems over a serial or TCP/IP connection.
VMS client shall support integration with the American Dynamics MP-48 and MP-
3200 Analog Matrices that will enable bringing in an enterprise analog video
system into an IP video solution with support for analog CCTV keyboard interface
when the optional victor add-on licensed for Virtual Matrix PTZ Keyboard is
purchased.
VMS client shall support database management tools which enable ability to setup
rules to regulate the archival to provide enhanced support when using a Microsoft
SQL Express database.
VMS client shall support customized On-Screen Display text within the video panes
in the Surveillance windows.
VMS client shall support time line filters and a jump to next button for quicker
searchers over longer periods of recorded video.
VMS client shall support managing recorded video using the storage video vault to
protect any tagged video and/or audio from being data culled.
VMS client shall support advanced integrated mapping that supports standard
raster and AutoCAD files when the optional victor add-on license for Maps is
purchased. It shall allow creation of one or more layers to organize the objects,
custom map icons, video pop-up when hovering over a camera icon or during an
event, nest maps, map templates, importing C-CURE maps, displaying GIS map
layer and dynamically show animated state changes of any object with field-of-view
cones to identify expected coverage.
VMS client shall support ability to execute video intelligence analytic searches on
VideoEdge recorders that have the optional VideoEdge add-on license for Video
Analytics. The analytic search types can be conducted on cameras that had
analytic search feature enabled and shall include:
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Object Detection
Direction
Linger
Enter
Exit
Abandoned/Detected
Dwell
Crowd Formation
Queue Analysis (Length Monitoring)
Heat Map generation
VMS client shall support ability to execute video face analytic searches on
VideoEdge recorders that have the optional VideoEdge add-on licenses for Face
Recognition and Verification. The analytic search types can be conducted on
cameras that had analytic search feature enabled and shall include:
Face Detection
Face Recognition
VMS client shall support ability to execute license plate recognition searches on
VideoEdge recorders that have the optional VideoEdge add-on licenses for License
Plate Recognition. The analytic search can be for specific license plates or
unrecognized license plates.
VMS client shall support edge-based analytic events when VideoEdge recorders
are configured with supported camera models. Edge-based analytic shall include
face and blur detection events.
VMS client shall support searching on alarm rules that were defined on VideoEdge
recorders.
VMS client shall support data visualization that enables the ability to easily chart
graphically across timeline all searchable data, send report in email and drill-down
to single events to view patterns for data mining and reporting.
VMS client shall support dynamic bandwidth management with VideoEdge
recorders by selecting the current bandwidth connection speed, to help optimize
the viewing experience over a WAN environment. For policy management, it shall
also support enforcing the maximum bandwidth allowed based on the Role or
Operator.
VMS client shall support a health monitoring dashboard to allow access to the
status updates of their systems with ability to easily drill-down flagged items for
identifying root causes when the optional victor add-on license for Health
Monitoring is purchased.
VMS client shall support de-warping of fish-eye cameras supported by VideoEdge
servers. De-warping is available for panoramic broad views and rectilinear for high
quality view of particular area within the full image. De-warped views can be saved
as part of designated layouts and the <SHIFT> key can be used to select the
desired de-warp area.
VMS client shall support fish-eye cameras supported by exacqVision VMS
recorders and multi-streams configured on the camera.
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VMS client shall support managing all of the information associated for an incident
and/or event, and utilize a template to generate a single report containing video,
still images, report data, report charts, notes, and any externally supported files.
Victor Player shall support playing exported incident package when the optional
victor add-on license for Incident Builder is purchased.
VMS Client shall support creating single point in time bookmark or bookmark with
begin and end time.
VMS client shall be localized to support eighteen (18) different languages (Arabic,
Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, English US, French
Standard, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese
Brazilian, Spanish, Swedish, and Turkish). However, when unified, the native OS
language and application GUI supported will be limited to the thirteen (13) common
between victor and C•CURE 9000 (Arabic, Chinese Simplified, Dutch, English US,
French Standard, German, Italian, Japanese, Polish, Portuguese Brazilian,
Spanish).
VMS client shall include details to download and view training videos.
VMS client shall directly connect to supported cameras via multicast when a
VideoEdge NVR becomes inaccessible to ensure continuous video feed.
VMS server shall auto-detect the host machine’s operating system version and
proceed to install as a native 64-bit application. The ability to run as a 64-bit
application enables victor to support a larger amount of memory to boost overall
performance and capabilities.
VMS server shall provide detailed license status information that includes current
software version, expiration date, and a detailed feature set matrix.
VMS server shall support alarm persistence notification to recover cached alarms
from associated VideoEdge recorders that may have lost communication for up to
two weeks.
VMS server shall support the Update Server feature that allows update packages
for victor Unified Client to be installed onto the server during upgrades and users
can be automatically prompted to upgrade the client application on next boot. In
addition, the Update Server feature will also enable the installation of updated
images for VideoEdge recorders.
VMS server shall support deployment in a qualified virtual machine environment
(VMWare, Hyper-V).
VMS server shall allow administrators to manage user roles and profiles using a
native LDAP server interface when the optional victor add-on license for LDAP is
purchased.
VMS shall support a reporting architecture that can upload data in the Unified POS
format to provide rich investigator tools, including customer present analytic, to
match the data to the relevant synchronized recorded video footage when the
optional victor add-on license for POS is purchased.
VMS server shall support the ability to allow any VMS client to easily send any
object or tabbed item to any monitor that is either locally attached or across the
network, for example, a monitor of a remote VMS client machine or unattended
video wall when the optional victor add-on license for Agent is purchased.
VMS system shall allow ability to use any compatible Windows-based machine to
host a web server to enable multiple remote clients to use standard web browsers
to view live/recorded video and events from VideoEdge recorders. It shall allow
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ADVSAS victor Enterprise SAS software base with 1 concurrent client connection
victor Web Client standalone software base with 1 concurrent victor Web
ADVWCC01
Client connections
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ADVS1SSA SSA victor Professional per client license for 1 additional year – Standard
ADVS2SSA SSA victor Professional per client license for 2 additional years – Standard
ADVS3SSA SSA victor Professional per client license for 3 additional years – Standard
ADVS4SSA SSA victor Professional per client license for 4 additional years – Standard
ADVS5SSA SSA victor Professional per client license for 5 additional years – Standard
ADVS1SSAE SSA victor Professional per client license for 1 additional year – Enhanced
ADVS2SSAE SSA victor Professional per client license for 2 additional years – Enhanced
ADVS3SSAE SSA victor Professional per client license for 3 additional years – Enhanced
ADVS4SSAE SSA victor Professional per client license for 4 additional years – Enhanced
ADVS5SSAE SSA victor Professional per client license for 5 additional years – Enhanced
ADVSASSSA SSA victor Ent. SAS per client license for 1 additional year – Standard
ADVSASSSA2 SSA victor Ent. SAS per client license for 2 additional years – Standard
ADVSASSSA3 SSA victor Ent. SAS per client license for 3 additional years – Standard
ADVSASSSA4 SSA victor Ent. SAS per client license for 4 additional years – Standard
ADVSASSSA5 SSA victor Ent. SAS per client license for 5 additional years – Standard
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ADVSASSSAE SSA victor Ent. SAS per client license for 1 additional year – Enhanced
ADVSASSSAE2 SSA victor Ent. SAS per client license for 2 additional years – Enhanced
ADVSASSSAE3 SSA victor Ent. SAS per client license for 3 additional years – Enhanced
ADVSASSSAE4 SSA victor Ent. SAS per client license for 4 additional years – Enhanced
ADVSASSSAE5 SSA victor Ent. SAS per client license for 5 additional years – Enhanced
ADVMASSSA SSA victor Ent. MAS per client license for 1 additional year – Standard
ADVMASSSA2 SSA victor Ent. MAS per client license for 2 additional years – Standard
ADVMASSSA3 SSA victor Ent. MAS per client license for 3 additional years – Standard
ADVMASSSA4 SSA victor Ent. MAS per client license for 4 additional years – Standard
ADVMASSSA5 SSA victor Ent. MAS per client license for 5 additional years – Standard
ADVMASSSAE SSA victor Ent. MAS per client license for 1 additional year – Enhanced
ADVMASSSAE2 SSA victor Ent. MAS per client license for 2 additional years – Enhanced
ADVMASSSAE3 SSA victor Ent. MAS per client license for 3 additional years – Enhanced
ADVMASSSAE4 SSA victor Ent. MAS per client license for 4 additional years – Enhanced
ADVMASSSAE5 SSA victor Ent. MAS per client license for 5 additional years – Enhanced
ADVC-ENTRAPASS-
SSA for victor integration with Kantech Entrapass (N/C) (Access Control)
S
ADVC-BACNET-S SSA for victor integration with BACnet (Building Management System)
ADVC-FIREC-S SSA for victor integration with FireClass Fire Panel (Fire)
ADVC-MZX-S SSA for victor integration with MZX Fire Panel (Fire)
ADVC-4100U-S SSA for victor integration with Simplex Grinnell 4100U (Fire)
ADVC-BOS-S SSA for victor integration with Bosch Alarm Receiver (Intrusion)
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ADVC-
SSA for victor integration with Dedicated Micros Recorders (Video)
DEDICATEDM-S
ADVC-WEBSVC-S SSA for victor integration with victor Web Service (Web Service)
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2.3 DESCRIPTION
VMS is available in three configurations: victor Express which is designed for single
computer installation sites, victor Application Server which is designed for a multi-
computer, multi-site and command center environments, and victor Enterprise which is
designed for large scale solutions. All of these are UL certified and FISMA-ready for
cyber secured solutions.
victor Application Server incorporates an industry-standard relational database that is
used to manage and maintain a single record of authorized users/passwords, associated
recorders/cameras, roles and permissions, aggregated alarm and event journal and
current client license status. In most environments, only one victor Application Server is
required per site, regardless of the number of recorders, cameras connected, and is
licensed for specified number of concurrent client connections and video devices
(unlimited for all AD recorders on victor Application Server). victor Application Server can
be installed on the same PC as victor client for smaller sites or on a separate server(s)
for larger sites.
victor Express is the simplified, single computer version of victor Application Server for
customers that do not require support for multiple client connections and limited number
of VideoEdge and Intellex video recorders.
victor Enterprise is designed to provide a solution that can both scale up and scale out by
utilizing our unique MAS-SAS architecture. A single Master Application Server (victor
MAS) can support up to forty (40) remote Satellite Application Servers (victor SAS) that
provides both global and centralized management for customers with highly distributed
locations and/or extremely large number of edge devices.
victor Application Server and victor Enterprise both include the Server Configuration utility
that is used to manage the services, server components, central SQL database and
settings for that site or system. These hosts can be unified with C•CURE 9000,
Centralized to manage a pool of VideoEdge licenses (exception is MAS), as well as be
integrated with victor Web Client integrated (exception is MAS).
victor Express, victor Application Server and victor Enterprise all utilize the License
Manager utility that is used to update licenses, provide detail information about the
license and SSA status.
victor Unified Client is the user interface for security officers and administrators to monitor
and manage their IP and analog security video system. This software application includes
all interfaces required to view live and recorded video, search for video using
SmartSearch technology, monitor and manage system events and alarms, create and
edit user-defined layouts, views, tours, salvos etc., export clips, view journal reports,
add/delete recorders and other peripherals connected to the system and administer user
accounts and privileges. victor client is freely available and can be installed on as many
PCs as a site requires. Licensing for victor Application Server is based on the number of
concurrent users (clients and agents) accessing the system while victor Express license
is restricted to the single and local victor Unified Client.
victor Player is the standalone video player application that can be exported along with
digitally-verified video clips to enable the playback of exported analog or IP video clips in
native format without requiring the full installation of victor. It is designed to auto-launch
into a virtual environment to eliminate the need to install any software on the playback
Windows computer.
victor Web Client is a web server that can be installed on any compatible standalone
Windows system or on the same machine as victor Application Server. It is designed to
allow clients to use standard web browsers to view live/recorded video from multiple
VideoEdge recorders, control cameras and manage events without the installation of any
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drivers or plug-ins. These browser clients can have enhanced features by purchasing any
of the available add-on license options for victor Web Client.
All of these applications (victor License Manager, Server Configuration, victor Unified
Client, victor Player) are Windows-based UL certified software.
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VMS when unified with C•CURE 9000 and using from exacqVision HDVR
recorders shall enable C•CURE to support both onboard and USB I/O module dry
contacts to raise event conditions.
VMS when unified with C•CURE 9000 shall allow Schedules to support Holiday
groups. Both victor and C•CURE can create Schedules that can be seen by both
VMS and AC clients, with periodic, random and granularity options.
VMS when unified with C•CURE 9000 and using VideoEdge recorders with face
recognition and face verification licenses, the intelligent solution shall utilize
analytics to alert operators. When access is attempted at a door with a camera, the
unified system will intelligently search the database to provide a confidence level
for matching the person’s face against the profile associated with the credentials.
VMS when unified with C•CURE 9000 and using VideoEdge recorders with face
recognition and face verification licenses, the intelligent solution shall be capable of
being configured to provide frictionless access control.
VMS when unified with C•CURE 9000 shall support United States English SQL
database with the SQL collation being us-en United States English default option
only.
2.4.3 Localization
The VMS shall meet the following system performance:
VMS client shall automatically detect and support / display the time / date format
configured in the Windows operating system.
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VMS client shall be able to support at least 18 languages. Users shall be able to
select the desired language to display when launching the application. No
additional installation of the application shall be required. The manufacturer shall
make a list of supported languages available on their website. The supported
languages shall include:
Arabic
Chinese (Simplified)
Chinese (Traditional)
Czech
Danish
Dutch
English (US)
French (Standard)
German
Hungarian
Italian
Japanese
Korean
Polish
Portuguese (Brazilian)
Spanish
Swedish
Turkish
VMS when unified with C•CURE 9000 shall support the native OS language and
application GUI that are common between the two products
Arabic
Chinese (Simplified)
Dutch
English (US)
French (Standard)
German
Italian
Japanese
Polish
Portuguese (Brazilian)
Spanish
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VMS client shall support ability to institute a double password protection that would
require two unique validated sets of credentials before the feature’s operations can
be carried out (video search and retrieve, instant playback, clip export) to support
privacy rights in applicable European markets.
VMS client interface shall be an intuitive user interface that is similar to Microsoft’s
Office Application Suite with its easy navigation.
VMS client shall provide a GUI that minimizes the number of operator mouse
clicks or keyboard strokes and include “right-click” pop-ups with highlighted default
selections for common operations
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VMS client shall allow the user to display the recording state and firmware version
of cameras managed by latest versions of VideoEdge software.
VMS client shall be able to open the health dashboard and device discovery when
right-clicking on recorders in the device list.
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created on the MAS shall not synchronize to the SAS to allow objects from multiple
SAS’s.
VMS client shall support importing C•CURE 9000 maps into victor client in unified
system.
VMS client shall display current zoom level on maps as a thumbnail window.
VMS client shall allow maps to zoom in on objects which are in an active alarm
state, and will choose the highest priority alarm if multiple objects are alarming at
the same time.
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2.4.8.2 InstantView
The VMS shall support the following InstantView functions:
VMS shall provide the ability on a live video stream to easily open a new tab that is
paused for the same camera to quickly setup the display layout for investigative
purposes.
VMS shall support InstantView to be displayed side-by-side or to send it to another
display monitor.
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VMS client shall provide the user the ability to select some or all of the video panes
in a Saved View and view recorded video on those panes, while simultaneously
displaying Live video on other panes within the same view.
VMS client shall provide the ability to view a single camera in multiple panes of a
single Video View.
VMS client shall provide the ability to view live and recorded video on the same
camera within a single application layout.
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VMS client shall provide virtual PTZ controls that support ability to create virtual
presets, mouse wheel quick zoom for one-touch zoom in or out, and Picture-in-
Picture display. vPTZ shall be utilized on clip streams to enable cropping and
magnifying the video pane during normal surveillance.
VMS client shall provide three options for controlling analog or IP PTZ cameras:
CCTV keyboard, on-screen display icons and mouse-based drag and point.
The on-screen display icons for PTZ controls shall include the ability to pan, tilt,
and zoom, adjust the focus and iris of the camera, call preset positions and run set
patterns where the feature is supported by the underlying camera, encoder or
recorder.
VMS shall enable the user to activate 1 to 96 preset camera positions through a
transparent control diagram overlay on the live video display of the associated
camera. Where supported by the camera.
VMS shall enable the user to activate 1 to 10 pre-programmable preset sequences
through a transparent control diagram overlay on the live video display of the
associated camera. Where supported by the recorder.
VMS client shall be able to use virtual PTZ controls on dome cameras during
playback to better utilize the megapixel forensic video.
2.4.8.7 Call-ups
The VMS shall support the following call-up functions:
VMS client shall provide an interface for operators to define video tours of related
cameras.
Video Tours shall support user configurable dwell-times.
A tour may initiate a preset on a camera.
VMS client shall provide an interface for operators to define video salvos.
VMS client shall provide an interface for operators to define fixed video views
A fixed video view may contain a video tour
VMS client shall provide a call-up list to make the defined call ups easily accessible
to operators.
All call ups shall have the option of being assigned a user-configurable or auto-
assigned reference number to enable triggering of the call up via a supported
CCTV keyboard.
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VMS client shall support option to include the video tool bar on the surveillance
windows that are maximized or during the Sent to command to another monitor.
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spans beyond the online forensic video, victor shall continue the search seamlessly
across VideoEdge archived near-line storage. If any VideoEdge fail-over occurred,
victor search will seamless span across the standby storage of any fail-over mode
VideoEdge recorder.
VMS client shall be able to playback audio streams independently from the video
streams, mix-match them with different cameras from the same or different servers
for search results from VideoEdge recorders.
VMS client shall include thumbnail search results for those recorders versions that
support it to provide a simplified visual snapshot of the recorded video. The
thumbnails will be spread across the desired specified search time period and can
be drilled down quickly when double-clicking on a particular image.
VMS client shall include data visualization that enables data from all searches and
reports to be graphically charted as bar charts and timelines. Ability to easily drilling
down through the data to single events for a wider view for analyzing data patterns.
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VMS client shall be able to playback audio streams independently from the video
streams, mix-match them with different cameras from the same or different servers
for search results from VideoEdge recorders.
VMS client shall automatically utilize the operator’s display settings when providing
the video search results. The search results shall also support ability to open in a
dockable new window to avoid interfering with the current layout configuration.
VMS client shall include thumbnail searches for those recorders versions that
support it to provide a simplified visual snapshot of the recorded video. The
thumbnails will be spread across the desired specified search time period and can
be drilled down quickly when double-clicking on a particular image.
VMS client shall include data visualization that enables data from all searches and
reports to be graphically charted as bar charts and timelines. Ability to easily drilling
down through the data to single events for a wider view for analyzing data patterns.
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translucent colored pixels overlaid on a still camera image to represent how much
activity each pixel “saw”.
VMS shall support dwell video analytics from cameras on VideoEdge recorders
which capture people that are mostly stationary within a smaller and more defined
ROI for the a predetermined amount of time and percentage overlap. This analytic
is generally utilized in retail to help identify customer activity in a display or end-cap
area.
VMS shall support dwell video analytics from cameras on VideoEdge recorders
which capture people that are moving around within a larger ROI for the
predetermined amount of time and percentage overlap. This analytic is generally
utilized to help identify loitering in particular areas.
VMS shall support Add Search as Alarm Rule to create a new alarm rule using the
criteria defined in a specified search. These alarm rules shall display in the Load
Alarm Rule list under the Search and Retrieve Wizard.
VMS shall support Alarm Persistence Notification to enable ability to receive
cached alarms for up to 14 days in Recover Mode from VideoEdge recorders that
may have lost connection to the VMS server.
VMS shall support edge-based analytics for VideoEdge supported devices. They
shall trigger analytic events. The current device models and analytics supported
include:
Illustra Cameras Face Detection
Illustra Cameras Blur Detection
The latest list of edge-based analytic devices supported by VideoEdge shall be
available in the VideoEdge Release Notes.
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VideoEdge recorders must have one or more facial verification channels licensed in
order to support integrated facial verification engine.
VMS shall be a Unified victor / C•CURE 9000 system
VMS shall utilize the information available from VideoEdge and C•CURE 9000 to
apply the following Face Verification search criteria on the live video:
Automatically provide visual notification when an access card is used by an
unauthorized person.
Display live video for Swipe-and-Show to provide real-time cross-reference of
access card user.
Confirm authorized access card user by displaying associated card holder
name under live video.
VMS can control access control points for authorized personnel.
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VMS client shall support attaching clip notes to exported video which shall be
reviewable by victor Player.
When exporting clips in Native format, VMS client shall provide the user the option
of exporting a player application along with the video clips to ensure that exported
video can be reviewed on any standard PC without installing VMS client.
VMS shall support exporting “tamper-protected” video clips using dual-
authentication mechanism (password protection and check-sum validation). VMS
Unified Client and Player shall include a “Verify” button to visually demonstrate that
a video clip has not been tampered with.
VMS shall support scheduling of clip downloads, clip download integration with
victor events and clip expiration features. Include the ability to set default action to
be the Client (now) or Server (now).
VMS shall support custom watermarking images to be overlaid on for non-native
exported video clips such as AVI/MP4.
VMS shall allow ability to view the video clip as it is being downloaded from any of
the supported recorders (e.g. Intellex, HDVR, and TVR).
VMS shall support Direct Clip action to split a clip that is comprised of multiple
streams to its component streams.
VMS player shall enable the user to playback up to 64 simultaneous video clips
regardless of video codec (MJPEG, MPEG-4, H.264, H.264+, Zipstream or ACC) in
any of the following layouts:
Single Pane (1x1)
Single Pane Wide (1x1)
2+3 (2 large panes, 3 smaller panes)
2x2
2x3
3x3
3x4 (widescreen video on widescreen monitors)
4x3 (widescreen monitors)
4x4
5x5
6x6
8x8
Guard (1 large pane, 5 small panes)
12 + 1 (1 large pane, 12 small panes)
2+8 (2 large panes, 8 smaller panes)
VMS player shall enable the user to have full video playback controls within
exported clips. Video playback controls shall include:
Fast Forward x4
Fast Forward x3
Fast Forward x2
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2.4.12 Scheduling
The VMS shall support the following scheduling functions:
VMS shall provide users with ability to manage the execution of events or journal
triggers which are to be activated only during specified time ranges in a scheduler.
VMS shall allow ability to select and build schedules by Day, Week (Sunday-to-
Saturday), Work Week (Monday-to-Friday), and Month using the schedule editor’s
calendar control.
Schedules are assigned to actions through the Event/Schedule Setup editor.
When a schedule is active (current date/time is within the specified time interval),
only the associated events shall be triggered while all others will not be triggered.
Alerts will continue whether or not the schedule is active.
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VMS shall dynamically update the status of all schedules on the schedule show all
page.
VMS shall support ability to specify a clearance schedule individually for each
personnel record within the personnel editor when the victor Application Server is
unified with C•CURE.
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VMS client shall display the Virtual Matrix camera number on the video pane when
active to overcome naming limitations from newer USB joysticks and gamepads.
2.4.16 Reporting
The VMS shall support the following reporting functions:
VMS shall be capable of displaying a log of all activity that occurs in the system,
from object state changes and operator logon/logoff to video alert information.
VMS shall provide a scrolling list of lines or tiles showing current activity on the
system.
VMS shall display activity in real-time as data is being transmitted by connected
cameras and recorders.
VMS shall allow for a “freeze” function that permits an activity to be selected and
temporarily prevents the display of subsequent activities which would push the
selected activity off the screen.
VMS shall provide reports on the following:
All System Messages
All Configuration Changes
State Changes
Operator Login
System Activity
System Error
Video Alarms
Video Clip Access
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Objects Created
Objects Deleted
Objects Changed
References Added
References Removed
Uptime of VideoEdge Recorders (V5.1 and higher)
Video Start and End Times for VideoEdge Cameras (V5.1 and higher)
Video Duration for VideoEdge Cameras (V5.1 and higher)
VMS shall, for every operator logged into any Client, log which every video search
that is executed, including which cameras were searched over what date/time
period.
VMS shall, for every operator logged into any Client, log all video exports, including
the camera names and the start and stop date/time of the video clips exported.
VMS shall allow sending email of journal reports and visualizations.
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VMS shall support creating secure incident export package and playback in victor
player. Exported incidents can also be viewed using third party applications that
support the media types.
VMS shall support creating video bookmark either single point in time or with begin
and end time.
VMS shall support the listening of integrated audio in both the Incident Builder and
Clip Builder applications.
VMS shall support Incident Locker that allows administrators, investigators and
users with allocated permissions to lock / unlock incidents. When enabled, it
prevents making further changes to the incident while allowing all of its components
to be viewed and exported.
VMS shall support the ability to enforce specifying an alternative username and
password credentials for accessing clips / incidents to prevent direct access via
Windows.
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VMS shall provide an interface to allow the user to add, edit or delete recorders
(VideoEdge NVR and Hybrid, Intellex DVR, HDVR, TVR, Exacq Vision, and any
purchased/supported add-on video devices) to / from the system. victor Express
will be limited to support VideoEdge and Intellex recorders.
VMS shall provide an interface to configure the VideoEdge NVR and Hybrid
recorders using the native web administration page.
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resolution for optimal viewing experience for VMS clients connecting from remote
locations with narrow bandwidth deployments:
TCP (or else UDP)
VPN
LAN Connection (100/1000 Mbps)
High-Speed Broadband (10 Mbps)
Broadband (5 Mbps)
Low-Speed Broadband (1 Mbps)
Fractional T1 (512 Kbps)
Narrowband (256 Kbps)
Modem (128 Kbps)
VMS client shall receive native video stream that may be modified by the
VideoEdge recorder in an attempt to provide it at a lower data rate that can be
consumed within the constraints of the victor surveillance pane’s dimension and
connection capability. VideoEdge supports frame dropping, transcoding, image
smoothing, selectable data rates, and prioritizing of frame rate or resolution when
deployments are over a WAN with narrow bandwidth access by remote VMS
clients.
VMS client shall monitor and provide system performance information on the status
bar:
CPU Usage
Available Free Memory
Available Free Disk Space
Network Usage for Individual NICs and Total Usage
2.4.30 Networking
The VMS shall support the following networking functions:
VMS shall support the use of Ethernet networks as the communications path
between VMS server or client and supported recorders such as Intellex and
VideoEdge. The communications between VMS server and the supported
Recorders shall be encapsulated in a TCP/IP network/transport layer.
VMS client shall allow the Administrator to control which network port VMS shall
use for video transport in a Wide-Area-Network environment.
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VMS health dashboard shall offer the status of system camera alerts (e.g.
Unknown, Normal, and Video Loss).
VMS health dashboard shall offer the status of video channel storage alerts (e.g.
Normal, Maximum Retention, and Minimum Retention).
VMS health dashboard shall show the health of all enterprise-wide supported
devices when monitoring at the MAS on a large or distributed system. The states
will be correct when launched and will be dynamically updated.
VMS health dashboard shall be able to exclude disabled devices to eliminate non-
applicable items and clear false offline camera alerts.
VMS health dashboard shall display devices within tabs on device view for
improved organization.
VMS health dashboard shall display a summary of the active health alerts in the
system.
VMS health dashboard shall provide date and timestamp of the alerts/malfunctions
that occurred to confirm time of failures.
VMS health dashboard shall be able to remove Intellex cameras from the Devices
and Sites tab.
VMS health dashboard shall be able to have option to flag camera alerts as its
parent recorder alerts.
VMS health dashboard shall be able to report up to three streams of Video Stream
Failure and Dark Frame Detection for each camera for victor Unified Clients.
VMS health and alert dashboard shall retrieve data stored on the victor Application
Server to allow both victor Unified Client and victor web client to retrieve past alerts
to determine accurate recorder and camera status.
2.4.32 Help
The VMS shall support the following help functions:
VMS shall provide access to help topics, which define the functions and operation
of the program.
VMS GUI shall provide easy access to the program version information.
VMS shall include link to download and view training video of VMS features.
2.4.33 Printers
The VMS shall support the following printer functions:
VMS shall support report printing. The report printer(s) may be connected directly
to the client PC, or shared over a network. VMS shall support as report printer(s)
any printer for which a printer driver exists within the host operating system.
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VMS web client solution shall support standard web browsers to view live/recorded
video from one or multiple VideoEdge recorders without the need to install any
drivers or plug-ins.
VMS web client solution shall support dock-view video and help section for
improved user experience. Dockviews shall also remember selected object.
VMS web client solution shall support PTZ control, fixed views, camera tours,
salvos, sites, clips, event monitor, event setup, diagnostics, video search, text
stream search, logs, event timeline, devices, dock able views, and health
monitoring.
VMS web client solution shall support snapshots, building out PTZ support with
preset, pattern and sequence.
VMS web client solution shall support accessing cameras from multiple VideoEdge
recorders without requiring to logging in/out of each individual VideoEdge recorder
(different IP addresses) for seamless user experience.
VMS web client solution shall support any of the following video layouts:
1x1 (Single Pane)
1x2
1x3
1 + 4x2
1+5 (Guard)
2x1
2x2
2x3
2+3
3x1
3x3
VMS web client solution shall support victor scrub for local playback controls at 1x
speed, similar to YouTubeTM control.
VMS web client solution shall support bandwidth-efficient “virtual camera” streams
that enable a user to setup specific camera views on a multi-pane layout (e.g. 2x2)
that will delivery it as a single stream to the clients.
VMS web client solution shall support multiple default accounts that provide
different levels of permission.
VMS web client solution shall have the ability to support Access Control Device
Setup, Personnel and Swipe-n-Show when the victor Application Server is unified
with C•CURE 9000.
VMS web client solution shall have the ability to support Health Monitoring. The
dashboard shall be dynamically populated with VideoEdge recorders and their
cameras when logging into victor Web as a victor Application Server operator user
account. Heath status for up to three individual streams of Video Stream Failure
and Dark Frame Detection for each camera. It shall supporting viewing a snapshot
from a camera along with its health details.
VMS web client solution shall have the ability to support Maps and one or more
Maps exists on victor Application Server.
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VMS web client solution shall have the ability to support Retail Reporting. It shall
also be able to generate a report for a camera that includes health details with
snapshots (V5.1 and higher VideoEdge recorders).
VMS web client solution shall dynamically include VideoEdge recorders and
cameras when they are added, and sites when they are created by the VMS client.
VMS web client solution shall support launching a monitor view of cameras and/or
tours onto an external video output of a VideoEdge Hybrid spot monitor.
VMS web client solution supports viewing real-time POS text streaming that is
configured on the VideoEdge recorder. Text Stream Search shall support option to
set number of seconds before and after the transaction search.
VMS web client solution for Windows shall be able to support at least 6 languages.
Users shall be able to select the desired language to display when launching the
application. No additional installation of the application shall be required. The
manufacturer shall make a list of supported languages available on their website.
The supported languages shall include:
English (US and GB)
French
German
Italian
Portuguese (Brazilian)
Spanish
VMS web client solution shall support recorded video searches on LPR alarms
provided that there are License Plate Recognition analytic channel licenses being
utilized on the VideoEdge recorders.
VMS web client solution shall support recorded video searches on Perimeter
Protection alarms.
VMS web client solution shall support Operators to login as a victor Application
Server Operator to view text streams, saved Views, Tours, and custom layouts
within the web client GUI,
VMS web client solution’s Event Monitor page will receive notification alarms with
associated video for LPR and Perimeter Protection alerts.
VMS Web LT base solution shall by default be included on the VideoEdge
recorders (V4.6 and higher) which are running SuSE Linux Enterprise Server.
2.4.35 Push-to-Talk
The VMS shall support the following broadcast audio communication:
VMS shall offer operators a push-to-talk feature that will allow audio to be
broadcasted to VideoEdge recorder which, in turn, can then transmit it to speakers
or a PA system.
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Deployment of software updates for the VMS software (Unified Client, Player) and
VideoEdge images (NVR, Hybrid) shall be easily deployed using the Update
Server. The victor Unified Client shall be automatically prompted for upgrade when
they are setup to be notified when newer software is available from the Update
Server running on the victor Express or Application Server. The victor Unified
Client, with appropriate credentials, shall also be able to easily upload newer
VideoEdge firmware to the recorders when newer images are available on the
Update Server.
Installer for the software updates for the VMS software suite (Express or
Application Server, Unified Client, Player) shall automatically include the installation
of any newly required pre-requisite software and/or database updates.
Software updates shall generally not require a restart or reboot of the VMS server.
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CPU Cores 4 4 4
CPU
CPU Reservation 7 GHz 7 GHz 7 GHz
RAM Memory Reservation 24 GB 24 GB 24 GB
(1) (1) (1)
NIC Dedicated Ethernet
1 GbE 1 GbE 1 GbE
Video Graphics
HDD Primary Storage
1 TB 2 1 TB 3 1 TB 3
Reservation (9000 Runtime)
Secondary Storage 1 TB 2 1 TB 3 1 TB 3
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Secondary Storage
Reservation (Data 1 TB 2 1 TB 3 1 TB 3
Backups)
Optical DVD+/-R Dual-Layer
USB 2.0 or 3.0
I/O Keyboard/Mouse
Monitor Wide-Screen
4
The pre-requisite for running VMS in a virtual environment is that the resource pools
have been preconfigured for VMware or Hyper-V.
5
For Large systems, it is recommended that the Microsoft SQL Server is running on a
separate physical server or VM environment.
(High Performance)
Standard Desktop
(Quad-Monitors)
(Dual-Monitors)
(Single Monitor)
(Dual-Monitors)
Basic Desktop
victor
Performance
Performance
Workstation
Workstation
Workstation
Unified Client
and
victor Express 6
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6
victor Express will automatically install the victor Unified Client, therefore must be
installed on a client-based system. 32-bit OS are not recommended and no longer
supported starting from V5.1 and higher.
7
Recommended graphics card shall be NVIDIA brand with onboard memory for best
performance. AMD Radeon/Firepro Adapters are fully supported with minimum
recommended AMD adapters (Radeon R9 270 or FirePro V4900). Integrated Intel HD
Adapters are supported for Single Monitor platforms with minimum recommended Intel
adapter (HD4400).
8
Recommended monitor resolution shall support resolution of camera models which will
be monitored on the client machine. Only 2 monitors per display adapter have been
validated with each monitor requiring 512MB of onboard memory (total 1TB for dual
monitors per display adapter).
9
Recommended for systems running Unified victor/C•CURE 9000.
For sites with up to 200 active analog or IP camera connections, VMS shall support
installation and operation of both VMS client and server applications on any of the
specified workstations / operating system.
For sites with greater than 200 analog and/or IP camera connections, VMS server
application shall be installed on a separate dedicated server.
Workstatio
Physical
Physical
victor Web Client
Virtual
Virtual
Server
Server
(Installed on Standalone host
n
n
that is not the victor Application Server)
Core 1 Core 1
CPU Intel Processor I3-4150 CPU I5-3550 CPU
3.5 GHz Core 3.3 GHz Core
4 GB 4 GB
RAM System Memory 4 GB 4 GB
Reservation Reservation
NIC Gigabit Ethernet
Graphics Card Model
Video
GFX 512 MB 512 MB 512 MB 512 MB
Physical Quantity (1) HDD (1) HDD (1) HDD (1) HDD
HDD
Primary Storage 250 GB 250 GB 250 GB 250 GB
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Note1: * Add-on option for VMS server license is required. Refer to integration
release notes for latest supported models and versions.
Note2: victor Express does not support optional Real-Time Location integrations.
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Commend*
TOA (AIPhone)*
When unified, the intercom license option shall be enabled on either the victor or
C•CURE 9000 license file.
Note1: * An add-on option for VMS server is required. Refer to the release notes
for latest supported models and versions.
Note2: victor Express does not support optional Intercom integrations.
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victor Unified Security & Video Management System – A&E SPECIFICATIONS
Note1: * An add-on option for VMS server is required. Refer to the release notes
for latest details and system requirements.
Note2: victor Express does not support promotion to a Satellite Application Server.
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victor Unified Security & Video Management System – A&E SPECIFICATIONS
PART 3 EXECUTION
3.1 EXAMINATION
Submission of a proposal confirms that the contract documents and site conditions
are accepted without qualifications unless exceptions are specifically noted.
The site shall be visited on a regular basis to appraise ongoing progress of other
trades and contractors, make allowances for all ongoing work, and coordinate the
requirements of this contract in a timely manner.
The systems must be inspected before installation, and shall be free of any cosmetic
defects or damage.
3.2 PREPARATION
Prior to installation, the VMS system and network shall be configured and tested to
meet the specified requirements in accordance with the manufacturer’s instructions.
3.3 INSTALLATION
The VMS must be installed, programmed, and tested in accordance with the
manufacturer’s instructions.
In order to ensure a complete, functional VMS, for bidding purposes, where
information is not available from the Owner upon request, the worst-case
condition shall be assumed.
Interfaces shall be coordinated with the Owner’s representative, where
appropriate.
All necessary back boxes, racks, connectors, supports, conduit, cable, and
wire must be furnished and installed to provide a complete and reliable VMS
installation. Exact location of all boxes, conduit, and wiring runs shall be
presented to the Owner for approval in advance of any installation.
All conduit, cable, and wire shall be installed parallel and square with building
lines, including raised floor areas. Conduit fill shall not exceed forty percent
(40%). All wires shall be gathered and tied up to create an orderly installation.
Starting from V5.1, all victor products can only be installed on 64-bit Windows
Operating Systems.
The VMS vendor must also be able to offer Professional Services that would deploy
trained personnel to assist with the installation and programming of the VMS.
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victor Unified Security & Video Management System – A&E SPECIFICATIONS
3.5 TRAINING
The Contractor shall provide a competent trainer who has extensive experience with
the installed systems and in delivering training to provide the instruction. As an
alternative, the Contractor may propose the use of factory training personnel and
coordinate the number of personnel to be trained.
The VMS vendor must also offer training at multiple training facilities and option for
onsite training.
3.6 MAINTENANCE
Preventative Maintenance Agreement during Warranty: As a separate price item, the
Contractor shall provide preventative maintenance during the warranty period.
Maintenance shall include, but no be limited to:
Labor and materials, at no additional cost, to troubleshoot the VMS software.
Labor and materials, at no additional cost, to provide test and adjustments to
the VMS software.
Regular inspections.
Preventative Maintenance Agreement: As a separate price item, the Contractor shall
provide a complete Maintenance Agreement for a period of 12 months after the
conclusion of the warranty period. The Maintenance Agreement shall include, but not
be limited to:
Labor and materials, at no additional cost, to troubleshoot the VMS software.
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END OF SPECIFICATIONS
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