2 Diagnostics8800

ROUGH DRAFT
{Diagnostics}{RoughDraft}{KodakServiceSupport}{None}
Publication No. DG7624-1

04MAR05
DIAGNOSTICS
for the
Kodak PHOTO PRINTER 8800
Service Code: 7624
Kodak Professional PHOTO PRINTER 9810
Service Code: 7656
Important
Qualified service personnel must repair this equipment.
P250_1003HC
© Eastman Kodak Company, 2005

PLEASE NOTE The information contained herein is based on the experience and knowledge relating to the
subject matter gained by Eastman Kodak Company prior to publication.
No patent license is granted by this information.
Eastman Kodak Company reserves the right to change this information without notice, and
makes no warranty, express or implied, with respect to this information. Kodak shall not be liable
for any loss or damage, including consequential or special damages, resulting from any use of
this information, even if loss or damage is caused by Kodak’s negligence or other fault.
This equipment includes parts and assemblies sensitive to damage from electrostatic
discharge. Use caution to prevent damage during all service procedures.
Table of Contents
Description Page
Using the Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Keys and Lights on the OPERATOR CONTROL PANEL . . . . . . . . . . . . . . . . . . . . . 3
Obtaining Access to the Service Diagnostic Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Making a Test Print from the User Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Making a Test Print from the Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Image Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
OPERATOR CONTROL PANEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2 04MAR05 – DG7624-1
Using the Diagnostics
Section 1: Using the Diagnostics
Keys and Lights on the OPERATOR CONTROL PANEL
Key Action
OPERATOR CONTROL
PRINTER is “Ready” PRINTER is Printing PANEL is being used
“Menu” Opens the menu options No Action Scrolls down to the next
menu
“Paper Advance/ 1 sheet of paper is No Action Enters the next submenu
Enter” ejected
“Paper Rewind/ Rewinds the paper into Cancels the current print job Applies the current selection
Clear” the PRINTER while the on the LCD SCREEN and
BUTTON is pressed exits to the previous menu
Light Color Status of the PRINTER

“Power” Orange The PRINTER is energized.
“Ready” Green The PRINTER is ready to make prints.
“Error” Red An error has occurred. Read the message displayed on the LCD, then
see “Error Codes” on Page 5.
Obtaining Access to the Service Diagnostic Menu

[1] When the LCD SCREEN displays “Ready”, press and hold the keys in this order:
1. [Menu]
2. [Paper Advance/Enter]
3. [Paper Rewind/Clear]
[2] Release the keys in this order:
1. [Paper Rewind/Clear]
2. [Paper Advance/Enter]
3. [Menu]
[3] The LCD SCREEN displays “Service Mode”.
Note
To exit the Service Diagnostic Menu, press the “Paper Rewind/Clear” key until the LCD SCREEN displays “Ready”.
DG7624-1 – 04MAR05 3
DIAGNOSTICS
Making a Test Print from the User Menu

[1] Press:
• [Menu]
• [Enter] until “Pattern” displays
• [Enter] until the first test print type displays
• [Menu] to cycle through the different types of test print
• [Enter] to select the test print you want to make
Note
When the test print completes, the PRINTER will return to “Ready” mode.
Making a Test Print from the Service Menu

[1] Obtain access to the Service Diagnostics Menu.
[2] Press:
• [Menu] until “Test Print Mode” displays
• [Enter] until “Pattern” displays
• [Enter] until the first test print type displays
• [Menu] to cycle through the different types of test print
• [Enter] to select the test print you want to make
Note
When the test print completes, the PRINTER will return to “Ready” mode.
4 04MAR05 – DG7624-1
Error Codes
Section 2: Error Codes
“Host Write When Read Expected - 3.FF.1”
Possible Cause Action

Communication between the host and De-energize and energize the PRINTER.
the printer is out of synchronization.
“Host Read When Write Expected - 3.FF.2”

Communication between the host De-energize and energize the PRINTER.
and the printer is out of
synchronization.
“Data Less Than Specified - 3.FF.4”

Data length specified in the 1. Check:
command from the host is different • PRINTER firmware is current
than the length the printer is
expecting. • host drivers are current
2. De-energize and energize the PRINTER.
“Data More Than Specified - 3.FF.5”

Data length specified in the command 1. Check:
from the host is different than the • PRINTER firmware is current
length the PRINTER is expecting.
• host drivers are current
“Other Protocol Sync Error - 3.FF.FF”

Communication between the host and De-energize and energize the PRINTER.
the printer is out of synchronization.
“Unsupported Command Byte - 3.1.2”

The host is attempting to send a 1. Check:
command the PRINTER does not • PRINTER firmware is current
recognize.
DG7624-1 – 04MAR05 5
DIAGNOSTICS
“Unsupported Subcommand Byte - 3.1.3”

The host is attempting to send a 1. Check:
command the PRINTER does not • PRINTER firmware is current
recognize.
“Response Too Large - 3.1.4”

The PRINTER has more data to send to 1. Check:
the host than the host has allotted space • PRINTER firmware is current
for.
“Job Already Open - 3.1.5”

Another print job has been started before De-energize and energize the PRINTER.
the host closed the previous job.
“P1 Invalid - 3.2.1”

The host is attempting to send a command 1. Check:
that the PRINTER does not support. • PRINTER firmware is current
“P2 Invalid - 3.2.2”

the PRINTER does not support. • PRINTER firmware is current
“Job Not Open - 3.2.3”

The host is attempting to send data, De-energize and energize the PRINTER.
cancel or close a job that the PRINTER
does not recognize.
6 04MAR05 – DG7624-1
Error Codes
“Invalid Job ID - 3.2.4”

The host is attempting to access a job that De-energize and energize the PRINTER.
the PRINTER does not have.
“Unrecognized Command Encountered - 3.3.4”

the PRINTER does not support. • PRINTER firmware is current
“Unsupported Version of Rosetta - 3.3.7”

from an unsupported version of Rosetta. • PRINTER firmware is current
“Invalid Parameter - 3.3.8”

The host is sending a command the 1. Check:
PRINTER does not support. • PRINTER firmware is current
“Invalid Command Sequence - 3.3.B”

The PRINTER is attempting to execute a 1. Check:
command that does not complete in the • PRINTER firmware is current
expected amount of time.
“Command Parameter Invalid - 3.4.1”

The PRINTER has encountered an invalid 1. Check:
value in the Rosetta job. • PRINTER firmware is current
DG7624-1 – 04MAR05 7
DIAGNOSTICS
“Selected Ribbon Not Available - 3.4.20”

The host sent a job requesting a type or Install the correct type of RIBBON in the PRINTER.
size of RIBBON not installed in the
PRINTER.
“Number of Copies Out of Range - 3.4.22”

The host requested less than 1 copy of the 1. Check:
test print pattern. • number of copies is correct
“Printable Area Will Not Fit on Media - 3.4.25”

The host is requesting a page size which Install the correct media into the PRINTER.
is larger or smaller than the media in the
PRINTER.
The host is requesting an image rotation
which is not supported by the media in the
PRINTER.
“Image Will Not Fit on Printable Area - 3.4.26”

The host sent a job that places the image Check that the placement of the image is:
outside the logical page size or off the • inside the logical page size
media. • within the size of the media
The wrong type of media is installed in the Install the correct media into the PRINTER.
PRINTER.
“Busy Cannot Respond to RTP Command - 1.5.1”

The host attempted to send a new 1. Wait for the previous command to complete.
command before the previous command 2. Send the attempted command again.
was completed.
“Printer Offline - 2.5.3”

The OPERATOR CONTROL PANEL is 1. Exit out of the OPERATOR CONTROL PANEL.
being used. 2. Send the command again.
8 04MAR05 – DG7624-1
Error Codes
“Printer Door Open - 2.5.4”

The PRINTER door is open. 1. Close the PRINTER door.
2. Check that the door latch is operating correctly.
The wires for the PRINTER DOOR are Check that the wires are:
damaged or not connected correctly. • not damaged
• connected correctly
“Out of Memory - 3.5.5”

The PRINTER could not allocate enough 1. De-energize and energize the PRINTER.
memory for the task. 2. Check:
• PRINTER firmware is current
“Out of Ribbon - 2.20.1”

The PRINTER is out of ribbon, or the 1. Check that there is ribbon in the PRINTER.
ribbon is stuck to the paper. 2. Detach the ribbon from the paper, if necessary.
“Out of Paper - 2.20.2”

The PRINTER is out of paper. Check that there is paper in the PRINTER.
“Paper Jam - 2.20.4”

There is a paper jam in the paper path. Check the PRINTER for a paper jam.
“Cutter Jam - 2.20.40”

The CUTTER did not move completely to 1. Check the paper path for a jam.
one side. 2. De-energize and energize the PRINTER.
“Ribbon Advance Failure - 2.20.41”

The PRINTER could not advance the Check:
ribbon to the selected patch color. • RIBBON is in the PRINTER
• RIBBON is not attached to the paper
• DONOR TAKE-UP and SUPPLY tensions are correct
The TRI-COLOR LED SENSOR is 1. Check that the TRI-COLOR LED SENSOR is aligned correctly.
malfunctioning or not aligned correctly. 2. If necessary, do a replacement of the TRI-COLOR LED SENSOR.
DG7624-1 – 04MAR05 9
DIAGNOSTICS
“Invalid Ribbon Barcode - 2.20.45”

The PRINTER could not read the 1. Check that the ribbon has a barcode on it.
barcode on the ribbon. 2. Check that the BARCODE SENSOR is in the correct position and
operating correctly.
3. Replace the ribbon.
“Head Temp Out of Bounds - 3.40.1”

There is a malfunction with the FAN. 1. Check:
• FAN functions correctly
• CONNECTORS for the FAN are connected and not damaged
2. If necessary, do a replacement of the FAN.
The temperature of the THERMAL 1. De-energize and energize the PRINTER.

HEAD exceeded the safe maximum 2. Check that the THERMAL HEAD temperature is correct when it is
temperature. heating and cooling.
3. If necessary, do a replacement of the THERMAL HEAD.
“Head EEPROM Access Failure - 3.40.5”

The IP BOARD could not access the 1. De-energize and energize the PRINTER.
EEPROM on the THERMAL HEAD. 2. Check that the CABLES for the THERMAL HEAD are
The THERMAL HEAD CABLE is damaged. connected correctly and are not damaged.
The THERMAL HEAD EEPROM is 3. If necessary, do a replacement of the THERMAL HEAD.
damaged.
“CPU to DSP Invalid Data - 3.41.1”

There is a problem with the IP BOARD. 1. Check:
2. If necessary, do a replacement of the IP BOARD.
“CPU to DSP Command Mismatch - 3.41.2”

There is a problem with the IP BOARD. 1. Check:
10 04MAR05 – DG7624-1
Error Codes
“DSP Buffer A Timeout - 3.41.3”

There is a problem with the IP BOARD. 1. De-energize and energize the PRINTER.
2. Check:
“DSP Buffer B Timeout - 3.41.4”

2. Check:
“DSP Program Checksum Failure - 3.41.5”

The firmware required to execute the DSP 1. De-energize and energize the PRINTER.
on the IP BOARD could not be 2. Check:
downloaded.
“Invalid DSP Item Code - 3.41.6”

2. Check:
“DSP Write Acknowledge Timeout - 3.41.7”

2. Check:
DG7624-1 – 04MAR05 11
DIAGNOSTICS
“Controller EEPROM Access Failure - 3.42.1”

The EEPROM on the IP BOARD used 1. De-energize and energize the PRINTER.
to store information over power cycles 2. Check that the PRINTER firmware is current.
cannot be accessed.
“Watchdog Timer - 3.42.2”

A component of the IP firmware 1. De-energize and energize the PRINTER.
failed and the PRINTER reset. 2. Check that the PRINTER firmware is current.
“Failure to Program Flash Block - 3.42.3”

The flash could not be programmed during 1. Update the firmware again.
the firmware update. 2. If necessary, do a replacement of the IP BOARD.
Note
The PRINTER might operate correctly, but will
not have the current firmware.
“Failure to Erase Selected Flash Block - 3.42.4”

The flash could not be programmed during 1. Update the firmware again.
the firmware update. 2. If necessary, do a replacement of the IP BOARD.
Note
The PRINTER might operate correctly, but
will not have the current firmware
“Incompatible Upgrade Attempted - 3.42.5”

The host sent a version of firmware which is not 1. Check that the firmware update the host is sending is
valid, or the PRINTER cannot access the flash on correct.
the IP BOARD. 2. Do the firmware update again.
Note 3. If necessary, do a replacement of the IP BOARD.
The PRINTER might operate correctly, but will not
have the current firmware
“Boot Region Checksum Error - 3.42.6”

The checksum of the boot portion of the firmware 1. Check that the firmware update the host is sending is
update is not valid. correct.
2. Do the firmware update again.
12 04MAR05 – DG7624-1
Error Codes
“Program Region Checksum Error - 3.42.7”

The checksum of the main program portion of the 1. Check that the firmware update the host is sending is
firmware update is not valid. correct.
2. Do the firmware update again.
“Unresponsive HLC - 3.42.8”

There is a problem with the HEAD 1. De-energize and energize the PRINTER.
LOAD CONTROLLER (HLC) on the 2. Check:
IP BOARD.
“OCP Unresponsive - 3.42.9”

There is a problem with the 1. De-energize and energize the PRINTER.
OPERATOR CONTROL PANEL. 2. Check that the CABLES for the OCP are connected correctly and not
damaged.
3. If necessary, replace the OCP.
“Engine Protocol Error - 3.43.2”

The IP BOARD cannot communicate 1. De-energize and energize the PRINTER.
with the ENGINE BOARD. 2. Check:
• ENGINE BOARD is fully initialized
• CABLES for the IP BOARD and ENGINE BOARD are connected
correctly and not damaged
3. If necessary, do a replacement of the ENGINE BOARD.
“Undefined Engine Command - 3.43.4”

The command could not be sent to 1. De-energize and energize the PRINTER.
the ENGINE BOARD. 2. Check that the PRINTER firmware is current.
DG7624-1 – 04MAR05 13
DIAGNOSTICS
“Failure to Program Engine Flash - 3.43.5”

A part of the flash could not be 1. Check that the firmware update the host is sending is correct.
programmed during the firmware 2. Do the firmware update again.
update.
Note
The PRINTER might operate
correctly, but will not have the current
firmware.
“VM Range Error - 3.43.7”

There is a problem with the ENGINE 1. De-energize and energize the PRINTER.
BOARD. 2. Check that the voltage going to the MOTORS and from the POWER
CONDITIONER BOARD are correct.
“Ribbon ADC Error - 3.43.8”

There is a problem with the RIBBON 1. De-energize and energize the PRINTER.
SENSOR. 2. Check:
There is a problem with the ENGINE
• RIBBON SENSOR is operating correctly
BOARD.
• CABLES for the RIBBON SENSOR are connected correctly and
not damaged
“Cam Homing Error - 3.43.9 ”

There is a problem with the CAM SENSOR. 1. De-energize and energize the PRINTER.
There is a problem with the CAM MOTOR. 2. Check:
There is a problem with the ENGINE • CABLES for the CAM SENSOR are connected correctly
BOARD. and not damaged
• CABLES for the CAM MOTOR are connected correctly and
not damaged
• CAM SENSOR operating correctly
• CAM MOTOR is operating correctly
3. If necessary, do a replacement of:
• CAM SENSOR
• CAM MOTOR
• ENGINE BOARD
14 04MAR05 – DG7624-1
Error Codes
“Barcode Sense Error - 3.43.A”

There is a problem with the 1. Check:
BARCODE SENSOR. • BARCODE SENSOR is in the correct position and operating
There is a problem with the ENGINE correctly
BOARD.
• RIBBON has a BARCODE
2. Install a different RIBBON.
3. If necessary, do a replacement of:
• BARCODE SENSOR
• ENGINE BOARD
DG7624-1 – 04MAR05 15
DIAGNOSTICS
Section 3: Troubleshooting
Image Quality
Description Possible Cause Action
Scratches are visible on
the paper.
Part of the print is The CABLES for the THERMAL Check that the CABLES for the THERMAL
blocked. HEAD is not connected correctly or HEAD are connected correctly and are not
is damaged. damaged.
Horizontal streaks There is a problem with the IP If necessary, do a replacement of the IP
appear in the print. BOARD. BOARD.
The prints are blank.
The image is not
complete.
The paper is not cut
correctly.
Folds appear on the
print.
Vertical streaks appear
on the print.
The print registration is
not correct.
The print is too light or The voltage for the THERMAL 1. Check the voltage for the THERMAL HEAD.
too dark. HEAD is not correct. See the ADJUSTMENTS AND
REPLACEMENTS.
2. If necessary, install a new THERMAL HEAD.
There is a problem with the ENGINE Do a replacement of the ENGINE BOARD.
BOARD.
Power
The PRINTER does not The POWER CORD is not Check that the POWER CORD is connected
energize. connected correctly. correctly at both ends.
The voltage for the DC POWER 1. Check the voltage for the DC POWER
SUPPLY is not correct. SUPPLY. See the ADJUSTMENTS AND
REPLACEMENTS.
2. If necessary, install a new DC POWER
SUPPLY.
The POWER SWITCH is Install a new POWER SWITCH.
malfunctioning.
16 04MAR05 – DG7624-1
Troubleshooting
OPERATOR CONTROL PANEL

The LCD displays The LCD BOARD AY is 1. Check that CONNECTORS CN21 - CN3 on
continually or it does not disconnected or malfunctioning. the LCD BOARD AY and the CONTROLLER
display. BOARD AY are connected correctly.
2. Install a new LCD BOARD AY.
The CONTROLLER BOARD AY is Install a new CONTROLLER BOARD AY.
malfunctioning.
The voltage for the DC POWER 1. Check the voltage for the DC POWER
SUPPLY is not correct. SUPPLY. See the ADJUSTMENTS AND
REPLACEMENTS.
2. If the problem continues, install a new DC
POWER SUPPLY.
The BUTTONS on the The LCD BOARD AY is 1. Check that CONNECTORS CN21 - CN3 on
OPERATOR PANEL are disconnected or malfunctioning. the LCD BOARD AY and the CONTROLLER
malfunctioning. BOARD AY are connected correctly.
2. Install a new LCD BOARD AY.
malfunctioning.
• The lights on the The LCD BOARD AY is 1. Check that CONNECTORS CN21 - CN3 on
OPERATOR PANEL disconnected or malfunctioning. the LCD BOARD AY and the CONTROLLER
do not illuminate when BOARD AY are connected correctly.
the PRINTER is 2. If necessary, install a new LCD BOARD AY.
energized.
• The light for “Power” malfunctioning.
illuminates, but the
LCD does not display.
DG7624-1 – 04MAR05 17
Kodak and Kodak Professional are trademarks of Eastman Kodak Company.
Printed in U.S.A. • dg7624_1.fm
EASTMAN KODAK COMPANY

Rochester, NY 14650

2 Diagnostics8800

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ROUGH DRAFT

Publication No. DG7624-1

© Eastman Kodak Company, 2005

Using the Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Section 1: Using the Diagnostics

Keys and Lights on the OPERATOR CONTROL PANEL

Light Color Status of the PRINTER

Obtaining Access to the Service Diagnostic Menu

Making a Test Print from the User Menu

Making a Test Print from the Service Menu

Section 2: Error Codes

“Host Write When Read Expected - 3.FF.1”

Possible Cause Action

“Host Read When Write Expected - 3.FF.2”

Possible Cause Action

“Data Less Than Specified - 3.FF.4”

Possible Cause Action

“Data More Than Specified - 3.FF.5”

Possible Cause Action

“Other Protocol Sync Error - 3.FF.FF”

Possible Cause Action

“Unsupported Command Byte - 3.1.2”

Possible Cause Action

“Unsupported Subcommand Byte - 3.1.3”

Possible Cause Action

“Response Too Large - 3.1.4”

Possible Cause Action

“Job Already Open - 3.1.5”

Possible Cause Action

“P1 Invalid - 3.2.1”

Possible Cause Action

“P2 Invalid - 3.2.2”

Possible Cause Action

“Job Not Open - 3.2.3”

Possible Cause Action

“Invalid Job ID - 3.2.4”

Possible Cause Action

“Unrecognized Command Encountered - 3.3.4”

Possible Cause Action

“Unsupported Version of Rosetta - 3.3.7”

Possible Cause Action

“Invalid Parameter - 3.3.8”

Possible Cause Action

“Invalid Command Sequence - 3.3.B”

Possible Cause Action

“Command Parameter Invalid - 3.4.1”

Possible Cause Action

“Selected Ribbon Not Available - 3.4.20”

Possible Cause Action

“Number of Copies Out of Range - 3.4.22”

Possible Cause Action

“Printable Area Will Not Fit on Media - 3.4.25”

Possible Cause Action

“Image Will Not Fit on Printable Area - 3.4.26”

Possible Cause Action

“Busy Cannot Respond to RTP Command - 1.5.1”

Possible Cause Action

“Printer Offline - 2.5.3”

Possible Cause Action

“Printer Door Open - 2.5.4”

Possible Cause Action

“Out of Memory - 3.5.5”

Possible Cause Action