Ground Operations Agents
A part time, fixed term, manual contract with variable hours in
a three-week shift pattern. Ideal for people able to work flexibly
across early, late and daytime shifts.
About the role
The role of a Ground Operations Agent is a crucially
important one, keeping our customers’ luggage moving
efficiently and safely on their journeys with us. You will also be
delivering exemplary customer service all times.
To do this, you’ll need to:
• Warmly welcome customers whenever you meet them
• Be available and approachable for customers
• Share helpful information with customers
• Listen to customers and make things better, whenever
there’s a problem.
You role will include:
• Working independently across the airport, guided by your
touchscreen communicator
• Driving a tug and trailers, safely at all times
• Meeting aircraft as they taxi onto the stand
• Chocking wheels, and powering and coning aircraft
• Moving luggage to conveyor belts for customer collection
or flight transfer
• Moving flight departure customers’ luggage into the
aircraft hold
BWT5020_B - 07 March 2016 © British Airways PLC 2016
Who we’re looking for
Our customers are at the heart of everything we do and
collecting their luggage is often the final interaction they will
have with us during their journey. If they can get to the arrival
belt and their luggage is waiting for them, it’s the cherry on
top of their overall experience with us. Your ability to deliver
exemplary customer service is therefore essential. That
means adapting to changing working environments, being
resilient in the face of difficulty and always delivering above
and beyond for all our customers.
You’ll need to:
• Use your initiative and adapt quickly when arrivals,
departures and schedules change
• Be personable: helping customers collect or stow their
luggage, often when they are hurrying to board a flight or
are weary after a long journey
• Work in a team, helping colleagues ensure aircraft are ready
to go on time
• Hold a driving licence that meets our driving standards
• Drive carefully, maintaining a keen awareness of your
surroundings and the highest standards of health and safety
at all times
• Hold a valid passport
If you feel you’re right for a Ground Operations role at
British Airways, apply for a role today.
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