Why do we need to focus workforce in achieving total quality?

Workforce planning is essential in today's business environment. It helps your company prepare for
future challenges, analyze your workforce competencies to ensure you can achieve your goals, as well as
reduce costs on ineffective hiring processes.

Proper workforce planning when implemented, gives a company a competitive edge and strengthens its
position, due to the training and development of its workers.

Why do people inside the organization need to be flexible?