Unit II.

Food

Service Industry

Operation and

Management
NCOrlanda
1. 1. THE Foodservice Industry
The food service industry refers to any company
or business essential to the preparation and
distribution of food products outside of the home.
Components of this industry include food service
distributors, counter and table servers, and food
service providers.
Foodservice outlets are facilities that serve meals and
snacks for immediate consumption on site (food away
from home).
Commercial foodservice establishments accounted for
the bulk of food-away-from-home expenditures.
This category includes full-service restaurants, fast-
food outlets, caterers, some cafeterias, and other
places that prepare, serve, and sell food to the public
for a profit.
History Of The Food Service Industry
 History Of The Food Service Industry

Ancient Civilizations:
The first evidence of food service industry can be
traced back to the Sumerian period in 3000 BC.
Back then, food service was mainly provided by
temples and palaces. They employed professional
cooks and served food to the nobility and guests.
Greece and Rome
The food service industry has a long and distinguished
history in Greece and Rome. In ancient Greece, dining was
an important social event. Guests would recline on couches or
sit at communal tables to share food and conversation.
Wealthy citizens would even have private dining rooms.
Elite families would hire professional cooks and waiters to
provide them with fine meals. Ancient Greeks were also the
first to serve wine with their meals. Romans adopted Greek
dining customs, adding their own twists.
Medieval Europe:
Food service in medieval Europe was heavily
influenced by the Catholic Church. Religious
holidays and ceremonies were a big part of the
food service industry, and the Church played a
large role in regulating what people ate.
There were also a number of guilds that
controlled the food service industry, and these
guilds regulated everything from who could
provide food services to what could be served
French Revolution
The history of the food service industry in France
can be traced back to the Middle Ages. At that time,
taverns and inns were the main places where people
could enjoy a meal. Over time, restaurants began to
appear, and the industry grew rapidly.
One reason for France's dominance in this field is its
tradition of gastronomy. French chefs are considered
among the best in the world, and their cuisine has
become famous all over the globe. Moreover, French
restaurants are often very elaborate and luxurious,
offering something for everyone.
The 20th century:
Today, food service is a major economic sector and
an important source of employment. Food service is
expected to grow faster than the average for all
industries over the next decade.
The 21st century (Present):
Various types of automated and contactless food
service entered the 21st century. Contactless food
service, QR menu technology, and robotic food
service are a few examples.
Sectors of the Food Service Industry
Commercial
Commercial industry food service establishments accounted for location oriented food
expenditures. This category includes-
Hotels, Motels, Resorts
Restaurants
Takeaway outlets
Fast food outlets
Food delivery
Caterers
Cafeterias
Pubs, Wine bars
Food courts
Noncommercial
Noncommercial food service is a secondary support service inside educational institutions
and organizations. Providing food and beverages ins't the main goal of these enterprises
but is offered in a secondary manner to support the main purpose.

Clubs
Hospitals
Military
Prisons
Colleges/Universities
Transport catering
Industrial catering
Institutional catering
Current Trends in Food Service Industry
 RESTAURANT LABOR TRENDS

AUTOMATION AND ROBOTICS BETTER COMPENSATION AND INCENTIVES

 RESTAURANT LABOR TRENDS

STREAMLINED HIRING PROCESSES INVESTING IN WORK CULTURE

 RESTAURANT MARKETING TRENDS

PODCAST ADVERTISING TIKTOK AND VIDEO MARKETING

 RESTAURANT MARKETING TRENDS

LOYALTY PROGRAMS SOCIAL RESPONSIBILITY

 PRODUCT TRENDS

SUSTAINABLE DISPOSABLES PFAS-FREE PRODUCTS

 PRODUCT TRENDS

OUTDOOR DINING EQUIPMENT ADVANCED CLEANING PRODUCTS

 SERVICE TRENDS

GHOST KITCHENS AND VIRTUAL

ENHANCED DINING EXPERIENCES
BRANDS

 SERVICE TRENDS

LIMITED MENUS ZERO CONTACT INTERACTION

 DELIVERY TRENDS

IN-HOUSE DELIVERY IMPROVED PACKAGING

 DELIVERY TRENDS

NEW ORDERING BEHAVIOR MORE ROOM FOR DELIVERY