Professional Documents
Culture Documents
Describe the most challenging project One project immediately springs to mind. I was managing a project for a client who had specific
you have worked on and why? requirements that continually changed. Now, every week, they would change their mind on what they
required, but I focused on completing the project successfully, on budget and on time, whilst motivating
my team. The project was particularly challenging because some members of my team did not like the
client, and they were threatening to quit because they kept changing their minds. I motivated my team
continually and listened to their concerns as and when they raised any issues. I found that communicating
with my team regularly helped them to stay focused on the project. I did decide to discuss tactfully my
concerns with the client. I felt it was important to communicate with them how their indecision could
potentially have a negative impact on the project. Now, whilst I assured them the project would be
delivered, I felt it was my responsibility to inform them of the potential negative impact their indecision
could have on the overall result. Now, they took on board my comments, which was great, and my
suggestions, and they thanked me for my honest feedback. The result was that the project was delivered
on time and to the satisfaction of the client. Now, at the end of the project, I conducted a meeting with my
team members, and we all discussed what we had learned from the project so that we could improve next
time. I always find an honest and open approach to managing projects works well.
Describe a time when you solved a I was responsible for delivering a challenging project that had a very tight budget and limited staff. To
complex project related problem. make the project effective I came up with an idea that enabled me to make use of a pool of talent for
What idea did you utilize and how did specific project-related tasks from around the globe. Because I was using tried and tested outsources
you make it effective? from different countries, this meant a large portion of the technical project-specific tasks could still be
carried out at night whilst I was away from my desk. Each day when I logged on at 6 a.m. I would already
have received updates from the project outsources around the globe on the progress they were making
with their specific tasks or area. This meant the project workflow continued 24 hours a day which enabled
me to get the project completed on time. In addition to this, the cost of using outsources from some
countries was considerably lower than others which meant I was able to meet the specific financial
constraints of the project.
What would you do if you are behind
project schedule?
Can you tell me about a time when Yes. There have been numerous situations where my leadership skills have resulted in a positive
your leadership skills resulted in a outcome and the most recent one, I can recall is when I was asked by my previous company owner to go
positive outcome? and manage an underperforming team. She was not happy with the way the team was operating and the
fact it had low productivity levels. She wanted me to go in there and sort it out and get that team back to
performing to a high level. I agreed to do so. When I first went into the team, I observed their performance
for about a seven-day period to find out where they were going wrong. After that seven-day period, I held
an initial team briefing with them. I explained to them where they were going wrong and how I wanted
them to perform moving forward and I explained the reasons why I then allocated different tasks to
various team members based on their strengths. I then monitored the team moving forward and on a
couple of occasions, I had to pick them up on their performance and motivate them to achieve things to a
high standard because they were not used to that. Literally two months down the line after I went into the
team they were performing to a very high standard and all the team members mentioned to me that they
felt more satisfied within their roles because their productivity levels had increased. They felt they now
had a leader who was more motivational and inspiring.
Can you give us an example of a A tough decision I had to make was in a previous team. I started managing that team and the company
tough decision you've had to make? owner asked me to allocate one person from that team to go and work within another department within
the organization. The person I felt who was most suitable for that role was a senior member of my team
who had been there for many years, and he was very popular amongst the other team members. When I
told him that he was the person who was going, and he was going to the other department he wasn't
happy at all, and the other members of the team were not happy either. However, I had to put the
organization's needs above everything else so I explained to him the reasons why he was being that
person who was going to the other department and I also persuaded him to go there because I felt he had
been in this team for a long period of time he was really good at what he did but it would be good for him
to go and use his skills in another part of the organization where he could gain more experience and
expertise. That way when he did return to our team his skill set would be more diverse. I managed to
persuade him to go off into the other team in the other department. He did well, and I also explained to
the other members of my team that this was now an opportunity for someone within our team to step up
and fill his boots. So, despite the difficult decision, my leadership skills led to a positive outcome in that
situation great.
What methods will you use to I use a variety of different methods to motivate my team. The first one is to create team values that
motivate your team? everyone buys into. As I said at the start of the interview, I always make sure I set the standards high
because I feel that makes people feel good about the work that they do, and they also know exactly what
they need to do. I always set high standards, good team values and I also conduct performance reviews. I
will sit down for about an hour with each member of my team, and I will find out about their strengths their
weaknesses, how we can improve on their weaknesses and ascertain their future career plans. That
gives me lots of knowledge about team members and how I can direct them to achieve the team's goals.
Finally, I will motivate my team by holding regular team meetings where everyone can contribute in a
positive and open manner and give me ideas about how we can move forward as a team. I will empower
my team to achieve everything that is possible, and I will also praise the members of my team when
needed. On one hand, I will call them up when they are not doing things right and I will direct them, but I
will also praise them so when credit is due, I will certainly give it. I believe I have lots of different methods
I can use that are tried and tested and they will ensure that the team I am managing will always perform
to a high standard.
How do you delegate your tasks? Delegation is a really important area of being an effective manager. Whenever I am delegating tasks, I will
start off and assess the task that I need to do now because I will have carried out performance reviews
with all members of my team. I will know everyone’s strengths and therefore I will be able to allocate that
task to the person within my team who I feel is most suited to it. I will then speak to that person, and I will
communicate with them in a clear and concise manner, and I will give them a solid brief of what I want
them to do, how I want them to do the task and finally the time scale that it needs to be completed by.
They will then speak to me during the completion of the task if they need any advice or guidance. So,
whenever I delegate tasks, I will ascertain the task that needs to be done, I will allocate it to the right
person, and I will give them a clear and concise brief. I will support them moving forward until that task is
completed.
What are your strengths and I would say my strengths which I believe will be a benefit to your organization include the fact that as a
weaknesses? project manager I am commercially aware, and I understand that my performance and the performance of
the team that I am managing is integral to the success of your business. I will always work with you to
make sure that all projects are completed on time and again to the necessary specification and standards.
Other strengths include the fact that I am a good communicator, I am good at dealing with people, I am
good at motivating people, I am a very good leader and I take responsibility for things. Once a project is
finished, I will always analyse a project to see where we went wrong or how we can improve for next time
and on that basis, I am somebody who will always ensure high standards are always adhered to. Other
strengths include the fact that I can foresee problems. I am very good at that. I have the experience to
look ahead and think about what could go wrong that could hinder the progress of the project so let's take
decisive action now let's put a plan b in place to make sure that it doesn't affect us. In respect of my
weakness, I would say that I find it hard to ask other people for help because I am the type of project
manager who likes to be in control. I have belief in my own abilities and when a problem occurs, I tend to
spend time thinking right how can I resolve this of course sometimes the simple solution would be to pick
up the phone speak to somebody else in the organization to get their advice and guidance but having said
that another strength of mind is the fact that I am always open to learning and improving and I am trying
to be more mindful in situations like that.
3. Commercial Ability
How is your project funded? How do
you negotiate for resources or
additional funding?
What are the financial risks of a Financial risk is the possibility of losing money on an investment or business venture. Some more
project? How did you manage them? common and distinct financial risks include credit risk, liquidity risk, and operational risk. Financial risk is a
type of danger that can result in the loss of capital to interested parties.
What forms of contract do you work Fixed-price contracts, also known as lump sum contracts
with?
What other forms of contract are you Cost-plus contract, cost-reimbursement contract, time and materials contract, unit price contract.
aware of?
Which contract training courses have Diploma in Contract Management - Chartered Institute of Public Finance and Accountancy (CIPFA).
you recently attended?
What happens when there is scope I will be proactive and determine and agree upon a change management process upfront. I will them
creep that impacts budget? prioritise by looking at what can be descoped to accommodate new requests. I will be transparent and as
soon as scope creep appears I will bring it up with clients and project stakeholders. I will carry out an
impact analysis (both positive and negative) and present solutions to client or stakeholder to move
forward.
What is the size of the project you are
working on in monetary terms?
How much value have you added to
the company by completing your
project? How much money will your
engineering input save your
company?
How did you communicate financial
risks communicated to stakeholders of
your project?
What was your interface with the
supply chain department while
working on your project?
Do you understand the procurement
process within your company?
What is NEC? New Engineering Contract (NEC) is a family of contracts that help apply good project management
principles and practices and define legal relationships. NEC’s vision is to become the global leader in
promoting best practice procurement of works, services, and supply.
What do you do if you are behind
schedule and budget?
4. Health, Safety and Welfare
Provide examples of how you have
promoted safe practices at work.
What is risk? What are residual risks?
What is a dynamic risk assessment? A dynamic risk assessment is the process of continually observing and analysing risks and hazards in a
changing, or high-risk, environment. This allows workers to quickly identify new risks and remove them.
Formal risk assessments are prepared in advance, recorded, and monitored on a regular basis.
Conversely, dynamic risk assessments are ‘dynamic’ or ever-changing, and carried out on the spot by an
individual when they enter a new environment or their current environment changes.
However, carrying out a dynamic risk assessment doesn’t mean you don’t need to carry out a formal risk
assessment. Dynamic risk assessments should complement and fill in any gaps that you couldn’t predict
when completing your standard risk assessment.
Have you produced risk
assessments? What was the
outcome?
Provide examples of where you have
influenced others to change their
attitude to health and safety
Give an example of how you handle
potentially hazardous situations at
work.
How did you reduce the exposure to
hazards and what have you changed?
How did you incorporate safety into
system design/during project delivery?
Do you have a good understanding of
legislations related to safe systems at
work?
Can you name some of them and
describe what they say?
How often do you attend health and
safety training? What was the last
health and safety course you
attended?
What do you know about CDM
regulations?
5. Sustainable Development
What do you understand by Sustainability is most often defined as meeting the needs of the present without compromising the ability
sustainability? Do you take part in of future generations to meet theirs. It has three main pillars: economic (financial), environmental, and
activities that promote sustainable social/human.
development? Give examples.
Describe the origin, purpose, and
scope of the United Nations’
Sustainable Development Goals
(UNSDGs).
Identify which goals are most closely
related to your profession and your
role.
Give examples of your contributions to
carbon reductions specifically, as well
as other initiatives that lead to
reduced resource demand.
Explain how your organisation’s
policies contribute to the UNSDGs.
Are you aware of the EC’s latest
guidance on sustainability?
6. Interpersonal Skills and
Communication
How did you handle conflict within I would handle conflict within a team by first and foremost being confident and dealing with it straight
your team? away. I believe if you leave conflict to fester then it can become more of a bigger problem. There will
always be people in a team who will notice the conflict, but they won't say anything about it and if they see
you as their manager not tackling it then I believe that is weak from a management perspective. I will first
and foremost tackle the conflict so if there were two members of my team experiencing conflict, I would
just say to them I have noticed that you two are having a few problems. Are you able to resolve it? Just by
me telling them that I am aware of the conflict should encourage them to sort things out themselves and
that would be the first thing I would expect from them as responsible employees. However, if I noticed that
the conflict wasn't going away, I would then call them in together and I would speak to them in private and
I would explain how they need to resolve the conflict. I would ask them questions, give them both the
opportunity to speak about the conflicts and I would encourage them to reach a compromise. Moving
forward, I would also explain to them that they had a responsibility to work harmoniously within the team
because we had targets to work towards and objectives to achieve. So to summarize, I would always deal
with conflict straightaway in a confident and concise manner.
Tell me about a time when you Recently, I was tasked to be working on a project that included a particularly challenging client who made
managed a difficult contractor or life difficult for the team through his style of communication and continually requested unreasonable
stakeholder changes to the agreed project plan. I requested a meeting with the client to try and build a positive
relationship with him and to also agree on a mutually beneficial way forward. During the meeting, I first
established his goals and what was important to him in respect of the project completion. I then explained
to him the project execution process and how he could assist us in making sure the project ran smoothly
and made sure it was completed to the highest completion standards possible. I also suggested some
guidelines in respect of communication moving forward and asked him to go directly through me during
the project development stage. At the end of the meeting, I felt we had built up a positive rapport with
clear agreeable guidelines that ensured the project from there on ran smoothly and successfully.