Unit 5 Working with words Exercise 1 2d 3a 4c 5f 6b Exercise 2 2 report problem 3 offera solution 4 makea complaint 5 response times 6 get feedback Exercise 3 2 query 3 discount 4 replacement 5 Issue 6 credit voucher Business communication Exerc 1 Sentence orders 6841103792 Exercise 2 2imnotvery 5 wecanofferyou happy 6 check 3 Imsorry 7 somyfor 4 tmatald 8 Mideal with Language at work Exercise 1 2 moteproftable 6 more 3 newest professional 4 nearer 7 worst 5 mostpopuiar 8 biggest 9 better Exercise 2 aT 6T 2 FitStheeasest 7 itstheleast rouse popula at #8 Ftseasierto 5 Fitofessiower use than Tess every than Aiba Unit 6 Working with words Exercise 1 2 adverised © candidate 3 experience 7 ‘ntevew 4 qualfeavon 8 efeence 5 kil Exercise 2 2 aqualfed 6 adver 3 recruitment acvertsement 4 shorts 7 experienced 5 sted 8 interiewed Business communication Exercise 1 2 issue 3 expensive 4 go 5 Another 6 suitable 7 sure 94 Practice file answer key Exercise 2 2 One key 5 another issue is advantage 6 ld gofor 3 like the idea 7 It’ preferable that 8 are more suitable 4 tmnotsure Language at work Exercise 1 2 havetold 8 have/ ‘ve asked 3 have not / 9 has/'ssaid haventtfound 10 have/‘ve lost 4 hasbecome 1 havenot / 5 has/‘sbeen haven't had 6 haveleft 1 havenot/ 7 havenot/ haven't made havent recruited Exercise 2 2 Haveyouh «6 Did g 3 Haveyouever b 7 been 2 4 Didyouhave d 8 didyousend & 5 Has c Unit 7 Working with words Exercise 1 2 handbaggage 7 airline charges 3 delayedifights 8 baggage 4 selfservice allowances checicin 9. seat upgrade 5 weight, 10 missed restrictions connection 6 security scan Exercise 2 Zexta 3 middle 4 cancelled § fee 6 excess Business communication Exercise 1 2c 3a 4h $d 6b 7f Be 9j wi Exerc 2 Would 7 aaid 3 Sony 8 whar 4 free 9 fine 5 suits 10 shal 6 Does 11 thats Language at work Exercise 1 2 shes goingto 7 tmgoing to 3 arenttgoing 8 SheS playing 4 Imgoingto 9 wont be 5 hesvisting 10. ‘mmeeting 6 tihbe Exercise 2 2 sheSvisiing 6 tmooing tocali/ 3 Were not Mall | having/Were 7 ilcheck notgeingto 8 heist going to have aecept 4 Immeeting 9 ligne 5 Mask 10 are starting / ae going to strt Unit 8 Working with words Exercise 1 2 processship 6 enquire abou 3 check/guarantee check 4 shipment/order 7 orders/goods 5. ship/deliver Exercise 2 Across: 4 place 8 ordered 9 guarantee WW track Down: 1 deliver 3 process 5 check 6 enquire 7 quoted Business communication Exercise 1 2b 3h 49 5¢ 6a 74 Bf Exercise 2 2 could 1 gostesd 3 Show & just 4 ofcouse 9 Sony 3 ask 10 Would 6 ind Language at work Exercise 1 2. The invoice was sent yesterday. 3. Over a thousand guests were invited to the event 4 The postis collected at 10am. every day. 5. The software is written / was written by our engineers. 6 The meeting was cancelled because of the strike Exercise 2 2 isgiven/was 5 areheld giver/willbe 6 was installed sven 7 was delivered 3 were asked 8 is published 4 are processed Exercise 3 2 Anemail was sent to all employees by the HR department. 3. The money was stolen (by someone), 4 The staff were informed about the decision (by the heads of department)5 Salaries ae dlscussed with employees individually 6 The key to the safe is keptin his desk. Unit 9 Working with words Exercise 1 2 target audience 4 newbusiness 3 advertsing word of mouth campaign 6 ree publicity Exercise 2 2 offer 3 conduct 4 increase § boost 6 reach Exercise 3 2 searchengines 4 targeted emails 3 adverising 5. promotional boards events Business communication Exercise 1 2c 32 4b Sf 6h Ti Bj ge Wg Exercise 2 2 Ididnit catch that 7 wecan come 3 Tmnotwith you backto that later 4 Couldyoube 8 we've covered more specific everything 5 whatwasthe 9 Canwemove on time of the tothe next point meeting 10 canwesum 6 were getting off up what we've the subject agreed Language at work Exercise 1 Students own answers. Exercise 2 2 Dolhave/D0! —$ needto/have to feel 6 conarent 3 hasto/needs to, allowed dreallowed 7 onthave,cant 4 Amlalioned Unit 10 Working with words Exercise 1 2g 30 4h 5a 6b 70 BF Exercise 2 2 cathonemisions 6 reduce poltion 3 Gobslwarming 7 ecotendly 4 fossifuels 8 throwaway 5 energy ‘consumption Exercise 3 Tpoluon, «3 petolless wate, Consumption eect 2 gspaste. 4 theenvfonment, Revspopes cles ers Business communication Exercise 1 2tmheretoday 7 tosumup 3 Itlcome 1 thtbxings me 4 levserewth 9 Thanksvety 3 Mynext point much 6 asty 10 Aslsad before Exercise 2 2set 3 overview 4 look § Then 6 fray ral tell Language at work Exercise 1 2 agree have 6 dortpnt ‘use 6 3 willhesay,asks 7 use, leave 4 doritimprove, 8 wort pay, waits ‘lose 9 willittake, go 5 wonttaccept, 10 dontt decrease, Goesrit know wilcontinue Exercise 2 3 wiltcost 9 woritbe 4 decide 10 dive 5 dort sel 1 ook 6 tse 2 see 7 willconsume 13 wilincease 8 co 1 ses Unit 11 Working with words Exercise 1 2 verve 3 guests 4 budget 5 host company 6 package Exercise 2 2had 3 arranged 4 entertains 5 booked 6 accent Exercise 3 2 hostcompany 7 budget 3 entertain 8 guests 4 held 9 book 5 venue 10 arranged 6 accepted 1 had Business communication Exercise 1 Would you lke to join us for lunch? Shall get you a ticket for the concert? ‘Thanks for asking, but im net free ‘Would you like me to book table? ‘Would you lke a glass of water? Do you fancy going to the cinema? Exercise 2 2 Would you like to take a break? 3. Doyou fancy seeing a football game? 4. Shall reserve table? 5, Would you like to visit the new factory now? 6 Would you like me to meet you atthe airport? Exercise 3 2 Thanksfor the 3 very good of 4 like meto 5 asking,but 6 be great Language at work Exercise 1 Countable: shop, ceservation, hotel, event, person Uncountable: information, money, entertainment, luggage, accommodation Exercise 2 2 are 6s 3 Are 7 much 4 mary 3 vas 5 some 9 mony Exercise 3 2an 6a 3 Ae 7 some 4 any & much 5 Unit 12 Working with words Exercise 1 2h ah 4a 5g 6c 7b 8d Exercise 2 2 safety record, 6 environmental excellent performance, 3 perform wel average encouraging ‘7 good reputation, 4 satisfactory, excellent socially 8 workplace responsible livers, 5 poor, manage dlsappointing costs Business communici Exercise 1 2fom 3t0 Aby $10 by TIO Exercise 2 2 rise 6 remained stable 3 dropped 7 notice 4 see 8 risen 5 declined 9 increasing Exercise 3 Students’own enswers Practicefileanswerkey 95,