Assignment 8.

Destination Airlines Fares

Source: https://bit.ly/3zcVLtg
Assignment 11.3

I would like to try to educate and understand him about the importance and benefits
of travel insurance. They are:

1. Emergency medical assistance: Medical evacuations, ambulance, and other

services are available 24 hours a day, seven days a week.

2. Emergency medical and hospital costs: You're covered for hospital stays,
surgery, and emergency dental treatment if you need to travel to the hospital
unexpectedly due to an injury or illness.

3. Accommodation and travel expenses: If you become ill or wounded and are
unable to return home, travel insurance will cover the costs of additional lodging and
transportation.

4. Resumption of journey: If you need to return home due to a family member's

death or a severe illness that necessitates a hospital stay and they are a close
relative, your flights will be reimbursed.

5. Hospital cash allowance: If you're hospitalized in a foreign country for more than
two days, you'll be awarded a daily amount.

6. Permanent disability: If you lose your sight or any of your limbs while on
vacation, you will be eligible for a disability payment for as least 12 months after you
return home.

7. Luggage, personal effects and delays: If your belongings are lost or stolen
while you're on vacation, you're protected. If your luggage is delayed for more than
12 hours and you need to buy clothes, travel insurance will compensate you for
these expenses – but only in moderation.

8. Disruption of your journey: If your flight is delayed for more than 6 hours, you
will be paid for your food and any additional accommodations you may require.

9. Alternative transport: If you are delayed and are unable to attend a pre-planned
event such as a wedding, funeral, conference, or pre-paid tour, your travel insurance
will cover the cost of alternative transportation.
Assignment 12.3:

Credit and charge cards

1 The convenience of purchasing without either a cheque book and cheque

guarantee card.

2 The ability to make purchases by telephone or internet, by giving the credit card
number.

3 The ability to draw cash on the card at home and abroad.

4 The facility to use a credit card for purchases or services throughout the world.

5 The flexibility to spread the bills.

6 The ability to make unexpected purchases, perhaps at a sale, making a large

saving on the usual price, without using cash.
Assignment 13.1

A.ans:

The benefits for the client of the following products sold at a travel agency:

Car rental: Don’t need to book car at the destination. Save time of visitors.

Travel insurance: Cover any damage at the destination or travel time.

Flights Escorted tours: Help or guide at the visits.

Ferries and Cruises: No need to book by clients and it save their valuable times.

Rail: Low cost and enjoying the beauty of nature.

Package holidays: Get all the facilities in one price.

Hotel reservations: No need to find the hotel at the destination.

Theatre bookings: Feet the time and interest of visitors.

Special interest holidays: like-minded people become together and enjoy the
activities.

Stopover holidays: Enjoy the free time by not waiting for the connecting flight.

Weekend breaks: Become refreshing from daily work. And offer very short time
packages.

Trade fairs and conferences: Travelers don’t need to book by themselves.

B. ans:

When i may have the opportunity to sell the following additional services:

Upgrading class of travel: When visitors want quality service and extra facilities.

Upgrading car group: If visitors have high disposable income and want comfortable
seats.

Airport transfers: Don’t want to face the problems of transportation from airport to
destination.

Airport parking: Visitors have car and need to park.

Priority check-in: don’t want to face the hassles at the time of check-in.

Additional insurance cover: Have risk at the destination. Especially at the time of
adventurers tours.
Excess payment for claims waived: When travelers want more security claim for the
inconvenience.

Excursions: Don’t have much time and want to finish the tour in one day.

Entrance fee to theme parks: want to visit the theme park.

Upgrading cabin: visiting for enjoying romantic time.

Upgrading hotel accommodation: want better service and facilities.

Choice/change of airline: According to customer preference.

Pre-bookable seating arrangements and meals: Want to book the facilities before
visiting the destination.

Obtaining passport and visa: When visitors don’t want to face the problems of it.

Expert information: Need consultation.

Traveller’s cheques and currency: Don’t want to take the risk of carrying cash.

Extended holidays: want to stay more time.

Advance registration service: want to register prior to visit.

Last-minute payment: According to visitors want.

Tickets on departure: Travelers demand.

Ticket delivery: When customer so busy to take the ticket.

Additional baggage allowance: customers have more baggages.

Pre-departure pack (vouchers, guide books, etc.): want to know about the trip.

Upgrade to half or full board: want more facilities.

Choice of meals on the aircraft: when travelers have preference of food.

Order duty free in advance: when travelers pay in advance for visiting.

Order champagne and chocolates for the flight: want to satisfy customers.

Priority baggage collection at destination: First class visitor and have emergency
meetings.

Order gifts (flowers, etc.) for special occasions: want to surprise the guest.

Single-room supplement: single visit.

Chauffeur-driven car: when customer want a driver at the travel time.

Convenient outward and return travelling times: According to the preference of
visitors.

Travel guide books and videos: when travelers want guide books to know about the
visiting places.

Assignment 13.2(based on Hypothesis)

Area of Difference Tour Group Share Trip obokash.com

BD Limited
*Appearance of the agency
Was it easily recognizable as a travel yes yes Moderate
agency?
Did it make you want to go inside? yes yes yes
Was it in a good convenient location? yes yes yes
*Interior of the agency
How many staff was there to help? - - -
Were the brochures well placed? yes yes yes
What computerization was available? yes yes yes
Did the staff wear a uniform? no no no
How was the office furniture arranged? well well well
*Efficiency of service
Were the travel consultants helpful? yes yes yes
Were they accurate? - - -
Were they knowledgeable? yes yes yes
Were you made to feel welcome? yes moderate moderate
Assignment 13.3
Assaignment 14.2.1

Mayflower Travel

06.06.22

Dear sir and mam,

It is really unfortunate to hear that you face many troubles and problems in your
visiting time. First of all, i want to say sorry for the inconvenience and feel shameful
on this regard.

I assure you that i will go through the problem and find the reason behind it. And
later times i will, again, send another letter to you.

I can feel your pain and dissatisfaction. I assure you that we will be more conscious
in later time and will not happen those problems again.

We care about you and you are our valuable customers. I would like to offer you
30% off in your later visit and hopefully will give you an amazing tour.

Finally, Thanks again for notifying the problems.

Yours faithfully,

Fahim Hossain

Assaignment 14.2.2

1. I will be as sympathetic as possible. Look and sound sorry for what has
happened.
2. I will put myself in the client’s shoes. What would i like to be done about the
problem?
3. I will promise to do something.
4. I will keep a cool head!
5. I will thank the client for bringing the problem to my attention.
6. I will offer something in the next trip and minimize the dissatisfaction.
7. I will try to anticipate complaints before they happen in future.