Organizational behavior describes 

how people interact with one another inside of an organization, such as a business.
These interactions subsequently influence how the organization itself behaves and how well it performs.

When people come and join together in an organization to achieve or accomplish certain goals or objects, some kind of
structure is required and people use different techniques to get the job done properly. So, there is an interaction between
elements; people, structure and technology which is influenced by the external environment.

Organizational behavior elements relate with Hotel industry:

Name of elements In General Sector Appling in Hotel industry
People The existence of an organization is There are usually management employees,
impossible without people. People make up maintenance employees, kitchen and wait staff (if
the internal social system of the the hotel has a restaurant), housekeeping staff
organization. People consist of individuals members, front desk employees, and the staff who
and groups. Groups may be formal or purchase supplies, perform accounting work, and
informal, small or large, interrelated, and provide similar support.
complex. People are dynamic in nature as
they interact with each other and also
influence each other. Groups may from,
change, and dissolve. Organizations are
established to serve the people.

Structure In this world, everything has a structure. For
example, the human body, tree, house has its
own type of structure. In an organization,
structure defines the roles and relationships
of people. It leads to a division of work.
Some may be executives; others may be
supervisors, assistances, persons, and works.
The structure clarifies the authority
responsibility relationships.
A hotel organizational structure is a comprehensive
plan by a hotel owner to define departmental
activities and responsibilities. This structure brings
order to every aspect of hotel operation from the
front desk and room service to the human resources
department. Hotel organizational structures are
necessary to ensure maximum profitability from
each room, restaurant and bar on a daily basis. Your
hotel can run efficiently if it creates an
organizational structure that is easy to understand.
Things that are very important for determining the
right structure in the Hotel: Objectives, Span of
Control, Defining Department Responsibilities,
Organizational Flow Chart.

Technology In today’s world without technology work Technology revolution in a hotel starts from the
would be either difficult or even impossible. booking of its rooms and changing the way and
It provides economic and physical resources smoothing the front desk operations. Technology
 to make people’s job easy. The people are
given the assistance of machines, tools
methods, and resources. The nature of is
contingent/ dependent upon the nature of
tasks and scale of operations. Technology
may also put restrictions on the freedom of
people.
External The external environment is an important
environment element of organizational behavior. An
organization operates in a large social system
and is influenced by the external
environment which includes socio- cultural,
economic, political, legal, technological, and
geographical forces. These forces influence
people’s attitudes, motives, and working
conditions in an organization in many ways.
Similarly, the organization also has an
influence over the environment but the
degree of influence is less. The organization
imports inputs from the environment and
exports output to the environment.
makes room services and billing seamless. No doubt
when the hotel management system is automated,
the technology deployed plays an important role to
provide a seamless and positive customer service
and experience.
When hoteliers include the everyday-improving
technology and smart technology in hotel
operations, it helps in the successful conversion of
inefficient, independent and disconnected processes
to workflows which are totally advanced,
automated, simplified and integrated. 
These contain the rules and regulations implemented
on the Hotel by the Government. The Bangladesh
government is inclined on increasing its popularity
as a tourist destination, thus a beneficial factor for
Hotel industry. Bangladesh is among some of the
fastest growing eastern economies, thus the GDP
and the public spending is on a constant rise, so is
the purchasing power of the citizens of Bangladesh
and the Tourists. Again it’s in favor of Hotel. The
Cultural and social aspects of a country are highly
important to the business, the current trend of the
growing demand for new styles of food and drink is
a sign of the change in the social factor.
Drastic changes are occurring in the global
environment nowadays; also environmental
awareness is becoming more common by the day.
Environment friendly applications need to be
adopted by Hotel industry to balance its
responsibility towards the environment.
 The Hotel industry must abide by the legislation
operating in their geographical territory This affects
their business hugely. It may serve in or against their
favor, depending on the legislation.