The role of HR function

Managing human resources in hospitality and tourism

organization

Lulu Nur Tsofyani | 2020305007

Solehatun Marfuah | 2020305009
Intan Agustira | 2020305022
 Our main books of reference

Human Resources Management in the Hospitality Armstrong's Handbook of Human Resource Management
Industry by David K. Hayes Practice by Michael Armstrong & Stephen Taylor
 The HR function deals with employment, management, development and performance of
people in organizations. But, the overall contribution of HR, includes:
Provide insight
The aim is to help organizations ‘to find new ways of meeting current and future challenges’.

Contribute to the formulation and implementation of corporate strategy

HR can play an important role in helping the organization develop the necessary capabilities to enact the strategy.

Facilitate change
Fulfill the role of change agent, lead and advise senior and line managers how best to manage organizational change.

Improve organizational effectiveness

HR has a unique role to play in helping an organization succeed today in a way that lays the foundations for future, sustainable success.

Deliver HR services
Provide effective and efficient services in such fields as recruitment, talent management, learning and development, reward
management, employment relations and employee engagement.

Armstrong's Handbook of Human Resource Management Practice

Management
Top-level manager Mid-level manager Supervisor
function

Analyses the number of people

Considers estimated costs of Schedules employees for the
Planning needed for the position in the
departmental training programs. following week.
future.

Determines reporting
relationships as a hotel front Determines tasks to be part of a Revises a work task based on
Organizing
office department is specific position. work simplification tactics.
reorganized.

Recruits and hires employees for Provides input to job

Provides input about a hire or fire
Staffing a healthcare dietary services description used for employee
decision.
operation. recruitment.

Direct the work of entry-level

Supervising Directs the work of managers. Directs the work of supervisors.
employee

Compares estimated and actual

Establish labor standards for a Ensure that procedures used to
Controlling labor cost data, takes corrective
quick-service restaurant control costs are in use.
actions as necessary.
According to Human Resources Management in Hospitality Industry book, there are internal and external
influences:

The internal environment of an The external environment impacts on

organization consists of its social organizations through economic and societal
system and its technical system. trends, developments in new tech and
government interventions

Internal influences: External influences:

• Policies • Legislation
• Work procedure • Consumer preferences
• Corporate culture • Demographic
• Long and short-term plans • Global issues
• Management judgment and • Economy
experience • Employee unions
 Some of the additional explanation of influences in human resources management including:

Environmental factor
Environmental factors inside and outside the organization exert a major influence on how
to organization function and on its human resource management policies and practices.
The impact of emerging tech
As a result of the impact of
emerging tech including artificial
intelligence (AI) and rapid
developments in automation in the
form of machine learning and
processing capacity. However,
research has shown that
technological advancements result
in job creation as well as
substitution of labor.
Uses of artificial intelligence in human
resource management
HR analytics, recruitment and selection,
talent management, learning and
development, retention management,
workforce scheduling, payroll,
employee queries and self-service
problems
The CSR in tourism
Codes conduct and company CSR programs are other popular ways of implementing CSR
strategies. Several international hotel corporations implemented CSR programs. Examples
include Marriott International’s program “Spirit to Serve Our Communities” in Pattaya,
Thailand.