Welcome Pack

Your Introduction to Asda

 Welcome to Asda
Introduction
Firstly, welcome to Asda, and congratulations on your appointment! We can’t wait for
you to join our team and start learning all about our stores and your new role. In the
meantime, we wanted to spend a bit of time telling you all about our business. In this
pack, we’ll cover how we communicate with our colleagues and customers, how we
report performance, how we keep connected with our local communities, and how we
support and agenda of change for better.

Here’s what’s included:

1. Huddles and colleague communication
2. Performance meetings
3. Keeping connected
4. Club social
5. Asda in the community
6. Being a team player
7. Change for better
When you’ve read this pack, make sure you print, date and sign the slip below.

Tear it out of your pack and bring it with you when you attend your induction.

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Huddles
Here at Asda we have huddles. These are
moments in time, when teams gather to
hear updates, celebrate colleagues and
hear business messages. There are a
couple of different types of huddles you
may get involved with:
Departmental Huddles
If you’re a Twilight colleague, Night
Replen colleague or a Customer Delivery
Driver your huddle would take place at
the start of your shift.
Information contained in huddles could be
business news, any business wide safety
campaigns, store updates, recognition
and celebration of colleagues doing a
great job.
It’s also an opportunity for you to share
any ideas or suggestions that will improve
performance both in the store and in your
department.
Sometimes when serving our customers it
can be tricky to attend a huddle, for
example if you were working on a
checkout. To ensure you don’t miss out
you should have a printed huddle note on
the checkout area to keep you up to date
as well as keeping our customers happy.
WOW Huddles
WOW Huddles or Store Huddles take
place in the store 3 times a week, 1 per
shift. They could be held anywhere within
the store and is usually led by the Duty
Manager. These huddles are informative
and fun, with as many colleagues as
possible from each department attending.
Within your department, you will have
one 5-minute huddle every week held by
your leader.
Keeping Connected
It’s important that we have great
communication with all of our customers
and colleagues. Keeping everyone in the
loop means they have all the necessary
information to make informed decisions.
Our business intranet
To keep our colleagues connected with
Asda our business intranet. You can
access this platform on your own personal
device at home, or on a work computer.
Like any search engine, you can find Asda
information at your fingertips. Anything
you need to know about Asda, this is the
go-to platform. You can view your
payslip, book your holiday and so much
more, and all of this can be done at a time
that is good for you.
Social Media
Here at Asda we do our best to make
work fun. We like to share stories and
news about colleagues and customers so
if you haven’t seen it already, we have
‘Our Asda’ Instagram and Facebook
accounts.
Look out for your store on social media so
you can choose to follow the stories.
Posts on these sites may include
celebration, events and proud moments
that we want to share.
Just remember to pause before you post
and think about how your comments and
content may be viewed by others. We
have some guidelines on what you can
and can’t post. Information on Asda’s
‘social media policy’ is available to all
colleagues on our intranet system. For
more details speak to your Line Manager
once you’re in store.
Keeping You in the Know
Interesting and useful information will also
be displayed on noticeboards around
your store, and if you look at the bottom
of your payslip, there are often useful
messages there.
Asda Stars
We love to celebrate each other at Asda.
We have a great application that allows
this called Asda Stars. You can nominate
any person within our business for going
beyond in their job role, long service
recognition, or a simple Happy Birthday
to a fellow colleague.
Club Social
Working in Asda is more than just a job;
you soon become part of the Asda family.
Time flies when you’re having fun and
you’ll pass this on through the great
service you’ll give to customers. Being
social isn’t just about going out after
work, it’s about being part of a team. You
can enjoy friendships and sharing the day
to day with a natter in the canteen, over a
break, or as part of your working day.
Our colleagues and customers love a bit
of fun, so we often have themed events to
add excitement and theatre to the normal
working day. Don’t worry if dressing up
isn’t your thing, there are plenty of ways
you can get involved. Our Asda
personality is part of what makes us
different from other retailers.
Performance Meetings
It’s important that we communicate
performance with our colleagues. It means
they can see what’s going well, and where
we can get better. Your manager will use
your departmental huddles to talk to you
and the team about performance.
Planning for Sales, Coaching for
Standards
PFSCFS (Planning for sales, coaching for
standards) is a framework shaping the day
and the way we work to make sure we’re
planning consistently across the store.
If we don’t complete PFSCFS, then this
could lead to poor performance, poor
availability, disengaged colleagues and a
poor customer shopping experience.
Your Store Manager has a weekly Sales
and Activity Planning Meeting with their
Leadership Team early in the week to talk
about how the department performed
against the previous week’s targets, what
new activity needs to be planned, and
agree actions and support needed.
Being a Team Player
When we work together as one team, we
can give customers a better shopping
experience because we have a broader
understanding of the products we sell
and the processes we use.
Being a team player means sharing
knowledge and ideas, so that everyone is
up to speed and well equipped to deliver
a brilliant job. We are all expected to
value what each other brings to the
team; and create a great place to work
where colleagues are comfortable to ask
questions and learn from each other.
By getting this right, our stores will be a
great place for us to work, and a great
place for our customers to shop.
We want you to be set up for success.
That starts with investing in your
training. We make sure that you have the
knowledge and skills you need to feel
confident to work in different
departments around the store.
Our Community
Our customers are part of our local
community. By supporting and
fundraising for local good causes and
national charities, we can give back to
the community. So how do we get
involved?
Green Tokens
If you’ve shopped in our stores, you may
have come across the green token
process before. It’s a great example of
how we support the community is the
Asda Foundation Green token giving
scheme. Each quarter, three local
charitable groups are nominated per
store. The customers vote for their
preferred charity using green tokens
issued at checkouts as they leave the
store. The charity with the most tokens
receives £500, 2nd and 3rd place both
receive £200. Do you know any local
charities that could benefit from this?
Fight Hunger, Create Change
At Asda we support the Fight Hunger
Create Change programme, which is a
transformational partnership between
Asda, FareShare and the Trussell Trust
that aims to create a long-term positive
change to poverty in the UK. Across 3
years, we are donating over £20 million
to these two leading charities to help
tackle food insecurity. We are growing
the charities infrastructure to provide
more meals for those in need and
providing grants to help tackle the root
causes of poverty. In our stores, we work
alongside local food banks in our
community, and encourage our
customers and colleagues to make food
donations. You may have seen our
collection trollies in our stores.
Asda Foundation
Asda also has a registered charity called
the Asda Foundation and this provides
support for community groups and
charities in our communities. Charities
can apply for a range of different grants
from £100 up to £30,000. Colleagues can
also apply for Fund matching, so if you
are involved in being sponsored to raise
funds for a charity you could apply to the
Asda Foundation to increase your
funding, how great is that?
Creating Change for Better
Asda’s Create change for Better
programme has 4 key areas to help us
deliver our commitments to both our
colleagues and our customers, let’s have
a look at these in more detail:
Better Lives
At Asda, we are committed to removing
barriers to health and happiness that
stand in the way of people getting the
most out of their lives. Our ‘Being You’
programme supports diversity and
inclusion so all our colleagues can be
their best selves at work.
We are making our products healthier
and encouraging healthy lifestyles for our
customers and colleagues. Did you know
that we removed over 10 billion calories
from our Asda Brand products in 2019
alone! We’ve also increased the range of
‘Free From’ products, have a look at what
products are available in your store so
you can highlight these to your
customers.
We’re passionate about supporting the
physical and mental wellbeing of our
colleagues. Our Occupational Health
teamwork with our stores to support you
when you need it.
Better Communities
Our stores really are the heart of our local
communities! We will always offer people
opportunities and support at a local level,
which builds stronger communities.
Our Asda Foundation provides financial
grants and donations of goods in kind –
over £30 million so far and counting! We
also volunteer our time to support our
local communities. From supporting
disadvantaged children across the UK,
fighting poverty through our Fight
Hunger Create Change programme and
tackling breast cancer through our
Tickled Pink, Breast Cancer Now and
CoppaFeel partnerships, we know that we
have a responsibility to make a difference
wherever we can. Thanks to the efforts of
our colleagues, we have raised over £60
million over the last 20 years for Tickled
Pink alone and the fundraising is always a
highlight of the year for our stores.
Emergency grants are also available for
times of crisis in our communities. If your
store has a Community Champion, they
co-ordinate this so speak to them to find
out more or let them know if you know of
a local good cause that needs our
support! For those stores that don’t have
this role, your Store Manager will be able
to help.
Better Planet
As a responsible retailer, we know that
we need to play our part in protecting
our planet by reducing food waste and
recycling the waste we generate in our
stores, such as cardboard and plastics.
Have a think about how much waste you
deal with in your job. Your line manager
will show you how you can play your part
to reduce and recycle.
We are continually removing
unnecessary plastic, using less packaging
and recycling more. Over 6,500 tonnes
of plastic have been removed from Asda
brand products already, and we are
always looking for ways to reduce this
further.
Better Business
It’s important that we all hold ourselves
to the highest standards of responsible
business with our suppliers, colleagues
and customers. Acting with integrity is
one of our values and it’s all about doing
the right thing.
It’s vitally important that we provide a
safe and secure environment for all our
colleagues and customers. Every
colleague should feel safe at work and be
able to raise concerns appropriately.
Think about how you can ensure that our
customers have a safe and secure
shopping experience with us, either in-
store or on-line.
We work with suppliers all over the world
and set high expectations of them and
support them to operate responsibly and
build a fair and collaborative way of
working. We work to prevent forced
labour in our supply chain and our store
managers are trained in preventing
modern slavery in the UK.
Modern Slavery
Modern slavery is a serious crime. It
encompasses slavery, servitude, and
forced or compulsory labour and human
trafficking. Modern slavery victims can
often face more than one type of abuse
and slavery. For example if they are sold
to another trafficker and then forced into
another form of exploitation. A person is
trafficked if they are brought to (or
moved around) a country by others who
threaten, frighten, hurt and force them to
do work or other things they don’t want
to do. Modern slavery is a risk to both our
supply chain and directly to our business.
What are your responsibilities? –
Everyone in our business has a
responsibility to know how to spots the
signs of modern slavery, not just at work
but in our daily lives.
What should you do if you have
concerns? – Any suspicions or concerns
relating to modern slavery, must be
reported to the Asda Ethics team by
email at ethics@asda.co.uk or by phoning
the independent reporting line on 0800
318 405
We are a business of over 130,000
colleagues, serving millions of customers
every week and doing the right thing
means we all have a responsibility to
make a difference and help everyone to
live better lives! Think about how you can
support your colleagues and customers,
even small actions can make a big
difference.
We’ll see you soon!
If you have any questions about anything
you’ve read today, please speak to your
line manager when you get to store. If you
need to speak to someone before then,
don’t hesitate to give the store a call.
They’ll be happy to help you with any
queries.