Data Collection Plan v3.

Data Collection Plan

Stratification
Data Type Who and How
Measure Factors Sampling Notes
(Continuous Operational Definition (Person responsible and
Title (By who/what/ (Time Frame, etc.)
or Discrete) method - Check Sheet?)
where/when)

Sample every 4th

The amount of time (in minutes) it takes
Order Lead Minutes - By Time of Day customer from 11 - 2 Host will check the time
from the moment the patron places the
Time Continuous By Server for the next 6 weeks stamp on the security video
order to the moment the order is delivered.
starting 1/30

Any pick-up order missing the correct Sampling all orders for
Incomplete Cashier to fill in the check
Discrete supplies including napkins, hot sauce, None 6 weeks to check for
Orders sheet for incomplete orders
forks, or knives incomplete items

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 Data Collection Plan v3.5

Data Collection Plan

Stratification
Measure Data Type Operational Definition Sampling Notes
Factors

The amount of time (in minutes) it takes from Sample every 4th customer
Order Lead Minutes - By Time of Day
the moment the patron places the order to the from 11 - 2 for the next 6
Time Continuous By Server
moment the order is delivered. weeks starting 1/30

The number of orders/day where the customer

waited > 20 minutes for
% Late Pick- Collect daily throughout the
Discrete Sandwiches/salads/soups and > 16 minutes None
Up Orders life of the project
for entrees divided by the total number of daily
orders

By Food Type Sample every 4th order 11 -

Minutes - Time (in minutes) from when kitchen receives
Prep time By Cook Staff 2 for the next 6 weeks
Continuous the order to when it is handed to the cooks.
By Time of Day starting 1/30

Time (in minutes) from when food is placed on By Server Sample every 4th order from
Minutes -
Cook Time the stove or in the oven to when the order is By Time of Day 11 - 2 for the next 6 weeks
Continuous
placed in the server's window. By Food Type starting 1/30

The time from when the customer arrives

through the front door (not when the customer By Food Type Sample every 4th customer
Customer Wait Minutes -
puts their name in, there could be a line) to By Party Size from 11 - 2 for the next 6
Time Continuous
when they are seated.This can be monitored By Time of Day weeks starting 1/30
on the security video clock.

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 Data Collection Plan v3.5

Data Collection Plan

Who and How

Host will check the time

stamp on the security
video

Servers use Check Sheet

to record late orders and
cash register report for
total orders

Chef using a time stamp

for in and out

Prep Chef with timer - with

check sheet attached

Server with check sheet

attached

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 Data Collection Plan
Data Collection Plan
Measure Data Type Operational Definition
Cycle time in minutes from the
Total Pick-Up Order moment a customer calls to the
Continuous
Lead Time moment the order is ready for pick-
up
Cycle time in minutes from the
moment a customer walks in the
Pick-Up Wait Time Continuous
door to when the pick-up order is
given to the customer
Cycle Time in Minutes from the
moment the order is inserted into
Pick-up Order Prep Time Continuous
kitchen order holder to moment the
order is placed on "ready" counter
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v3.5
Stratification Factors Sampling Notes
Sample every other order
for one hour each day
(55/night) during dinner rush
By Server
- Sample 385 total orders
By Resident/Vacationer
By Dinner Rush/ Off-peak
Sample every other order
for one hour each day to get
9 orders/day for one week -
Sample 62 total orders
Sample every other pick-up
customer between 11:30-1
pm each day during lunch
rush for two weeks
(approximately 20/day) -
Sample total 280
None
Sample every third pick-up
customer between 4:30-
6:30 PM each night for one
week (60/night) - Sample
total 420
Systematically sample every
Orders including trips to
other order to capture 100
restock food
orders during
 Data Collection Plan v3.5

Data Collection Plan

Who and How

Cashier to use time stamp

on orders and keep a log
during

Cashier to use time stamp

upon customer walking in
and when the customer is
given the order

Prep chefs to capture on

Check Sheet

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 Data Collection Plan v3.5

Data Collection Plan

Stratification
Measure Data Type Operational Definition Sampling Notes
Factors

Sample Every 10Th Rack Of

FG1105M (25 Pieces Per
Rack/3 Racks Max) Per Shift
Material Bowed In Excess Of 1/32" For Every
Bent Material Discrete Location Shift Each Day For 5 Days (10/19-
4.5" In Width (Max Width Is 9")
10/23) - 750 Total Pieces
Simultaneous For Bent,
Scratched, And Damaged

Sample Every 10Th Rack Of

FG1105M (25 Pieces Per
Any Length Scratch Appearing In An Exposed Rack/3 Racks Max) Per Shift
Scratched
Discrete Area Of Metal And/or Scratch In Excess Of 3" Location Shift Each Day For 5 Days (10/19-
Material
In Unexposed Area Of Metal 10/23) - 750 Total Pieces
Simultaneous For Bent,
Scratched, And Damaged

Sample Every 10Th Rack Of

FG1105M (25 Pieces Per
Any Combination Of Bent And Scratched Metal
Rack/3 Racks Max) Per Shift
Damaged In Addition To Any Damage That Occurs
Discrete Location Shift Each Day For 5 Days (10/19-
Material During Transit Of Material
10/23) - 750 Total Pieces
(see attached photos)
Simultaneous For Bent,
Scratched, And Damaged

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 Data Collection Plan v3.5

Data Collection Plan

Who and How

Material Handling Team

1 Rack Each At
Ext/Ano/Paint - Visual
Inspection - Use Check
sheet - Follow Marked
Racks From Ext To Ano
To Paint

Material Handling Team

1 Rack Each At
Ext/Ano/Paint - Visual
Inspection - Use Check
sheet - Follow Marked
Racks From Ext To Ano
To Paint

Material Handling Team

1 Rack Each At
Ext/Ano/Paint - Visual
Inspection - Use Check
sheet - Follow Marked
Racks From Ext To Ano
To Paint

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 Data Collection Plan v3.5

Data Collection Plan

Stratification
Measure Data Type Operational Definition Sampling Notes
Factors

Number of mailed tax notices that are returned By Time of Day

Blowbacks Discrete Count all items returned
by the USPS as undeliverable By Server

All records can be tracked via

Days Late Continuous # of days beyond the due date None computer. No sampling
required

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 Data Collection Plan v3.5

Data Collection Plan

Who and How

Tax Department

Tax Department

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 Data Collection Plan v3.5

Data Collection Plan

Stratification
Measure Data Type Operational Definition Sampling Notes
Factors

QM A QM Deliverable is any QM report produced All reports produced, no need

Discrete Type of Report
Deliverable from the list of approved reports to sample

Type of report, date Attach a traveler to every

Report Hours Continuous Hours required to produce the report
of report fourth report started.

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 Data Collection Plan v3.5

Data Collection Plan

Who and How

QM Manager Monthly
report

Attach a traveler
document to track hours -
Completed traveler
collected by QM Manager

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