1.

0: EXECUTIVE SUMMARY
For many years Logistics business has been a link between
supplier and buyer activities. It facilitates trade for both
importer, exporter and local purchases especially on areas
concerning customs clearance, warehousing, distributions,
transportation and Packaging.
Tanzania is highly favored on this industry due to its
geographical location, it is bordered with Indian ocean on the
east thus provide sea transport with the port that is available at
Dar es Salaam being a major source for export and import of
goods. The port also serve the landlocked countries like
Uganda, Rwanda, Burundi, Malawi, Zambia, Zimbabwe etc.
Apart from that Tanzania has tarmac roads, political stability
and peace among the society as this strongly support the
development of the Logistics Industry for both transit and in-
transit goods.
Skills, trust and timely service has been a major problem in
Clearing and Forwarding industry leading many agency
companies to be suspended or closed.
SUMAJKT Logistics Co. Ltd is trusted worthy company for this
business due to strong management team with skilled and
experienced staffs. Combination of skilled military and civilian
staff increases performance, efficiency services and good
customer care for both governmental and private sectors.
The company will be engaged on Customs Clearance for both
Export and Imports, Transportations of local and in-transit
goods, warehousing, distribution and tariff consultation. The
company will play the role of customs clearance, assisting tax
and duty payments, as well as to arrange transport for
exported or imported goods to or from client’s premises.

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The company is dedicated to provide the highest quality
customer services, meeting the agreed delivery duties and
keeping the sales prices controlled in accordance with ongoing
market trends.
The focus of this business plan is to classify targeted market,
marketing strategies and improve internal procedures so as to
increase profit and obtain fund required to expand the
business. On other hand, the plan helps us to address
challenges faced by our clients during importing and exporting
of goods. It also explains company’s intentions to exploit
market opportunities available as well as to implement
government policy.

2.0: COMPANY DESCRIPTION

Many organizations and Individuals in Tanzania and
neighboring countries do their purchases or sells to or from
abroad in order to meet market demands. The existence of
global market led to growth of clearing and forwarding
companies.
SUMAJKT Logistics Co. Ltd is a limited company based on
ensuring customs clearance for both imports and exports of
goods and transport them to or from respective port or client’s
premises. In performing company’s duties, it ensures that
import duties, taxes and other government regulating bodies
are passed to and paid or fulfilled by client.
SUMAJKT LOGISTIC CO. LTD initially was established in 2013
as in house clearing and forwarding under the name SUMAJKT
CLEARING AND FORWARDING AGENCY carrying duties for
National services. The company earn experience, efficiency and
trust led to expansion of its services to military and individuals,

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government institution, private companies and other
organizations.
SUMAJKT Logistics Company Limited was officially registered as
a Limited Company on December 2021 and its headquarters is
located at Mgulani JKT Area in Temeke - Dar es Salaam.
Tanzania has a lot of organizations and individuals who imports
and exports their goods in and outside the country. This
opportunity is due to a good tarmac road network, prospective
standard gauge railway and peace and tranquility making the
business attractive for cross boarder traders to use Dar es
Salaam port as their gate to access International Market.
SUMAJKT Logistics Co. Ltd intend to act as the role model in
the clearing and forwarding industry in its role of influencing
appropriate adherence to legislation, policy, practices and
procedures.

VISION
To be the best and most reliable logistics company in East
Africa.

MISSION
To provide secure, reliable, affordable and high-quality
solutions by creating exceptional value and opportunity to
our customers and community where we do business.

OBJECTIVES
The success of SUMAJKT Logistics Company Limited is
generated to achieve the following objectives: -

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 a. To maintain 100% of existing customer base by
consistent customer service.
b. To diversify and increase the income of the company
and National services Corporation Sole as whole.
c. To stimulate and increase the quality of clearing and
forwarding services.
d. To create job opportunities
e. To implement government policy on increase national
income.

CORE VALUE
We take cognizance of the need to be guided by a code of
conduct which puts emphasis on:
 Good governance;
 Integrity and Trust;
 Reliability;
 Customer care; and,
 Team Work as we strive to become: “stable
systematic caring organization”

3.0: PRODUCT AND SERVICES

SUMAJKT LOGISTIC AND CO.LTD will be offering different
/varieties of services such as:
i) Customs clearance
ii) Freight forwarding
iii) Warehousing
iv) Packaging
v) Distribution
vi) Consultation on Customs Clearance
vii) Transportation services

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All these services will be offered in high quality and efficiency.
Also, SUMAJKT LOGISTIC COMPANY LTD is expected to serve
for various customers that include but not limited to:
a) Different organizations in and outside the country.
b) Different individual customers in and outside the country.

3.1 PRICE
A survey of prices for services of similar nature will depend on
the agreement between SUMAJKT Logistics Co. Ltd leaders and
the market itself. A competitive edge in price is expected from
the low operating cost as some employees won`t cost
SUMAJKT Logistic Co. Ltd in terms of payroll expenses as they
are employed by TPDF.

4.0 INDUSTRY ANALYSIS

According to TRA there are 1023 Clearing and Forwarding
Agencies (CFAs) registered in Tanzania that deal with this
industry sector as of May 5, 2022, whereas SUMAJKT Logistics
Co. Ltd being among them.
The sector serves local and international companies through
Dar es Salaam port. Logistics Industry serves other sectors
such as agricultural sector, mining e.t.c where the amount of
transaction increases every year.
According to National Bureau of Statistics (NBS) provides the
data of an increase on export of goods by 6% from the year
2020 amounting to 6,371.17 USD Million to 6,755.6 USD Million
by the year 2021.

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Furthermore, NBS provides the statistics of import of good with
an increase of 27% from the year 2020 with 7,889.2 USD
Million to 10,018.7 USD Million on the year 2021.
The increase of import and export is an opportunity for the
growth of this industry and expansion of SUMAJKT Logistic Co.
Ltd
4.1 PEST ANALYSIS
In order to assess well the external environment of the industry
we conducted the PEST analysis to study Political, Economic,
Social and Technological Environment Changes.

4.1.1 POLITICAL ENVIRONMENT CHANGES

According to Tanzania Investment Centre (TIC) website,
Tanzania is a peaceful and politically stable country in Africa
and it has never experienced a civil war or any internal strife
since its independence and the Tanzanian citizens live in peace
with a common identity without ethnic division. This has
encouraged an increase of investors in Tanzania.
This is further proved by the Tanzania National Bureau of
Statistics through their document: The State of the National
Economy (HALI YA UCHUMI WA TAIFA) 2021 shows a strength
of good commercial relationship between Tanzania and various
countries in the world including regional and international
communities.

4.1.2 ECONOMIC ENVIRONMENT CHANGES

According to Tanzania Investment Centre, Economic Growth
and stability 2019. Tanzania is experiencing sustained
economic growth, with Gross Domestic Product (GDP)

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consistently growing at an average of 7% per annum for the
last ten years. This is a result of economic reforms and sound
economic policies that were introduced since the second half of
the 1990s. Over the past two decades, it has been transformed
from a centrally planned economy to a market-oriented system
through successful implementation of free-market orientated
reforms. The Government has encouraged private sector-led
growth through the restoration of market forces and less
Government intervention in commercial activities. Overall the
reforms have resulted in positive growth trends and impressive
macro-economic indicators with inflation rates falling from
27.4% in 1995 to about 3.4% in 2019.

The National Bureau of Statistics Ministry of Finance and

Planning on July 2022 says that; during the first quarter in
2022, Gross Domestic Product (QGDP) in absolute terms at
current prices increased to TZS 43.4 trillion up from TZS trillion
38.9 achieved in the similar quarter in 2021. Meanwhile, QGDP
at 2015 constant prices also increased to TZS 34.9 trillion up in
2022 from TZS 33.1 trillion in the period under review in 2021,
equivalent to a growth of 5.4 percent. All economic activities
undertaken in the economy during the period of January to
March 2022 accounted for the overall growth of 5.4 %
compared to a growth of 5.0 % attained in the similar period in
2021. Economic activities that significantly contributed to the
growth include: Agriculture (19.6%), Construction (14.1%),
Manufacturing (9.0%), Construction (14.1%), Manufacturing
(9.0%); Mining and Quarrying (7.1 %); Trade and Repair (6.7
%); and Finance and Insurance (6.4%).
This accumulation of economic growth indicates an increase of
exportation and importation of goods in the country. For
example while Agriculture contribute 19.6% of the economy it
implies that there was an increase of exportation on
agricultural products as well as an increase of importation of

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agricultural tools and machinery. The same applies to other
industries like manufacturing, construction, mining and trade.
The increase of economy positively impacts on the logistic
industry as they give more opportunities for the industry
growth.

4.1.3 SOCIAL ENVIRONMENT CHANGES

Demographics
According to Ministry of finance and Planning report (HALI YA
UCHUMI WA TAIFA KATIKA MWAKA 2021) which was
published on June 2022, estimates that there was 59,441,988
population of people on 2021 compared to 57,637,628 on 2020
which is an increase of 3.1%.

This increase of population shows that there will be an increase

of supply and demand of various goods. And this will reflect the
increase of import and export requirements to meet the needs
of people, which will lead to more opportunities on Logistic
Industry.

Consumer attitude and Opinions

Consumer’s mindset within the country believes that other
goods from foreign countries have good quality and that we
lack sufficient industries in the country to meet the demand.
Most people think that our goods does not meet the
international standards thus they prefer to import from foreign
countries. On the other hand we produce and export raw
materials which are needed by other countries to manufacture
their goods. This will lead to an increase on Logistic industry.

4.1.4 TECHNOLOGICAL ENVIRONMENT CHANGES

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Currently Tanzania is improving on the technology sector by
innovating various technological methods such as;
TANCIS (Tanzania Customs and Integrated Systems) is built on
hi-tech principles with a view to increasing effectiveness,
efficiency, transparency, and reliability in the Customs
administration. Being a web based system TANCIS
progressively facilitates paperless operations leading to a
significant reduction in costs of doing business. TANCIS has
replaced the previous customs management system –
ASYCUDA++ that has been in use in Tanzania since 2005.
TANCIS integrates several systems such as:
 Pre- Arrival Declaration (PAD)
 Customs Licensing Application Management
(CULAS/CULAMS)
 Oil Monitoring system
 ASYSCAN
 ASY-BANK
 Exemption Tracking system (ETS)

TANCIS simplifies logistic management activities especially on

clearing and forwarding, thus improving the logistic industry
environment within the country.
 

Web technology with the availability of internet and computing

devices such as computers and smartphones has made
accessibility of information easier and simplified communication
and tracking of data in the logistic industry.
Other technologies that has also improved the logistic industry
includes the payment systems such as:
 Bank transfer
 Card payment for example; master card, visa card
 Online payments

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  Internet banking
 E-commerce
 Sim banking
 Mobile payments
 Control Number Payment system
The improvement of technology gives opportunity for logistic
industry to do well and grow.
As we have analyzed the industry using the PEST analysis we
have seen a conducive environment for the logistic industry in
every aspect of Political, Economic, Social and Technological
environments which promise the growth of logistic industry.

4.2 INDUSTRIAL CHALLENGES

Tanzania logistic industry faces the following challenges;
a) Stiff competition as result of automation shipping lines
and cargo handlers
b) The Dar es Salaam port is experiencing long delays in
processing containers.
c) Time to clear container is long, traders reported that it
took about more than two weeks to clear each container.
d) Lack of port capacity also resulted in a queue of vessels
waiting to dock in the harbor.

5.0 COMPETITION ANALYSIS

According to TRA there are 1023 Clearing and Forwarding
Agencies (CFAs) registered in Tanzania that deal with this
industry sector as of May 5, 2022, whereas SUMAJKT Logistics
Co. Ltd being among them.

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SUMAJKT Logistics Co. Ltd has an upper-hand on military and
public procurement as compared to other logistic companies.
In procurement of public goods, Government Procurement
Services Agency (GPSA) is the main competitor as they are
authorized for government goods. But, in military procurement,
SUMAJKT Logistic Co. Ltd has an upper-hand compared to
GPSA because of its military experience and knowledge
therefore, it can be more trusted to procure ammunition,
military vehicles, and other military supplies.
For the logistic and shipping of goods for private companies
and individuals there are more than 1000 CFAs on which the
competition is stiff because each one is trying to get the bigger
piece of the cake. But, SUMAJKT Logistics Co. Ltd has
positioned itself as the most affordable and trusted agent by
cutting most of its operational cost such as staff recruitment
with a strong management team of skilled and experienced
staffs. This combination of skilled military and civilian staff
increases performance, efficiency services and good customer
care for both governmental and private sectors.

6.0 SWOT ANALYSIS

On analyzing the internal environment of SUMAJKT Logistic
Company Limited we have identified the Strength, Weakness,
Opportunities and Threats (SWOT Analysis) of the company to
determine its position in the industry.

6.1 Strength
The following are the strength of SUMAJKT Logistic Co. Ltd
which gives the company the competitive edge over their
competitors.

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  Experience on military knowledge
When it comes to purchasing military goods, SUMAJKT
Logistic Company is well oriented for military supplies.

 Strong management team

The company has knowledgeable and highly experienced
management that is able to organize, plan and ensure
activities are done efficiently.

 Skilled staff
SUMAJKT Logistic Co. Ltd plans to utilize TPDF staffs who
are skilled for logistic and shipping.

 Good customer service

The military nature of the company has imparted military
discipline to the staff thus increasing trust and security.

 Combination of military and civilian staff

This positions the company in serving the military, the
government and the public.

 Military discipline and trust

With well trained and skilled staffs, the company’s base is
built on discipline and trust within the company.

 Low operational cost

The company can offer low prices because of low
operation cost as it cannot engage on the payroll on
military staffs, it will only pay the non-military staffs.

6.2 Weakness
Analysis of the company is to find out areas of improvement in
which otherwise the company is disadvantaged compared to
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the competitors. Therefore, SUMAJKT Logistics Co. Ltd has the
following weaknesses which need to be addressed.
 Insufficient fund for expansion
The company needs funds to expand its services in more
regions as well as to increase its line of services.

 Insufficient staffs
The company needs to recruit more staffs, both military
and non-military staffs so as to meet the growing
demands of the industry.

6.3 Opportunities
SUMAJKT Logistics Co. Ltd can take the advantage of the
following opportunities to expand its services and grow the
company.
 Military procurements
There is no CFAs that have military expertise than
SUMAJKT Co. Ltd in delivering and procurement of military
goods.

 Public procurements
Because of its cost affordability and combination of both
military and non-military staffs, SUMAJKT Logistic Co. Ltd
can win trust of customers such as private companies and
individuals because of its affordability, trust and security.

 Growth of economic sectors

As the economy of the country increases as well as the
economy of the neighboring countries, thus, it provides
more opportunity for the business.

 Import and export potentials

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 As there is an increase of import and export on every year
in the country it leads to the increase of opportunities for
the business.

6.4 Threats
SUMAJKT Logistics Co. Ltd foresee the following hindrances
that act as a threat towards the company.
 Competition from neighboring countries with ports.
Example Mombasa port
Mombasa port can also serve the landlocked countries like
Rwanda, Uganda, DRC and Burundi, if we do not perform
well or improve the policies in our country there will be a
major shift from our port to other ports.

 Poor urban and rural infrastructure

Good infrastructure is key to logistic industry whereby
there are some infrastructures that need to be improved
in order to conduct the business well especially on rural
areas.

Infrastructures that need improvement are:

- Telephone Network
- Internet
- Electricity
- Roads
- Railways
- Airways
Unavailability of, or poor infrastructures hinders the
growth of the logistic business.

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  Unfavorable policies
Implementation of new policies that are not favorable
within the country and neighboring countries may impede
the business.

 Global factors like war, pandemic diseases such as COVID-

19, unfavorable weather conditions (climate change) etc.
Such factors affect the growth of logistic industry.

7.0: MARKETING ANALYSIS

SUMAJKT Logistics Co. Ltd analyses the market through local
and foreign markets.
Local markets involves public institutions such as; the
government ministries, departments, agencies, parastatals and
military. It also involves the private institutions and individuals.
Foreign market involves the neighboring landlocked countries
such as DRC, Burundi, Rwanda, Uganda, Zambia, Malawi and
Zimbabwe. Foreign market also involves the global market in
general.

7.1 Local Market

According to the National Bureau of Statistics (NBS) report;
there is an increase of exports of local goods to 6% from
6,371.7 million USD on 2020 to 6,755.6 million USD on 2021.
This increase resulted from the export of industrial goods,
horticultural products, and agricultural products particularly
maize and rice.
Goods that are mainly exported are agricultural goods such as
cashew nuts, coffee, cotton, tobacco, sisal, tea. Other goods

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include minerals, industrial goods, fish and fishery products,
horticultural products and flowers.
There is an increase of import goods of 27% from 7,889.1
million USD on 2020 to 10,018.7 million USD on 2021.
Import goods that were mainly imported are transport goods,
machinery, constructional goods, pharmaceuticals, oil,
fertilizers, and agricultural goods such as wheat.

7.2 Foreign Market

Foreign market includes the landlocked countries, neighboring
countries, and worldwide market.
This also includes regional markets such as The East African
Community (EAC), The Southern African Development
Community (SADC), African continental Free Trade Area
(AfCFTA)
The export of goods on the EAC market increased to 42.9%
from 812.5 million USD on 2020 to 1,161.2 million USD on
2021, this resulted on the export of tea, maize, wheat,
sunflower oil. Rice, beans, horticulture, paper, iron goods, tiles
and ceramics, glass, soap and beauty products to Kenya.
Goods that were exported to the SADC market decreased to
10.6% from 1,458.3 million USD on 2020 to 1,303.4 million
USD on 2021. This resulted to the decrease of export of
minerals to SADC market due to the mineral processing being
conducted in the country. Either goods that were exported are
minerals, cotton, tea, coffee, mosquito nets, chemicals (methyl
bromide), petroleum coke, tiles and ceramics, soap, body oil to
South Africa (70.3%) and Congo (15.9%)

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8.0 MARKETING STRATEGY
By analyzing the marketing strategy we will describe the 4P’s of
marketing that are Product, People, Place and Promotion as
strategies within the SUMAJKT Logistic Co. Ltd.

8.1 Product/ Services

SUMAJKT Logistic Co. Ltd offers this services;
i) Customs clearance
ii) Freight forwarding
iii) Warehousing
iv) Packaging
v) Distribution
vi) Consultation on Customs Clearance
vii) Transportation services
A marketing strategy that SUMAJKT Logistics Co. Ltd will use to
promote our services;
 Cost affordability; by minimizing cost of staff employment
(through reutilizing TPDF/JKT employees) SUMAJKT
Logistics Co. Ltd will be able to charge its services in a
competitive price compared to competitors who will have
to incur cost of staff employment.
 Good customer care; our value is based on trust and
building strong relationship base with our customers,
hospitality is built within the staffs to ensure good
customer care.
 Competence and skills; our team is built on special skills
required to run and manage the logistic business
successfully. The company will constantly train its staffs to
ensure such requirements are met.

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While there are more than 1000 CFAs registered in the country,
the main competitor is Government Procurement Services
Agency (GPSA) who deals with clearing and forwarding
operations of the government and public institutions.
SUMAJKT Logistic Co. Ltd is different from other CFAs because
we deal with government, military, public institutions, private
institutions and individuals. We will build a strong customer
foundation through proficient staffs.
One of the innovative strategies of our services is to improve
customer services, delivery of information, goods and time
taken in processing of goods. This can be improved through
improvement of technology such as; management systems,
communication systems, marketing systems. Improvement of
logistic infrastructures such as; warehouses, packaging,
transportation of vehicles.
SUMAJKT Logistic Co. Ltd will portray itself as a trustworthy
and affordable logistic company in offering its services.

8.2 People/ Customer

SUMAJKT Logistic Co. Ltd by pursuing to meet the needs and
requirements of our customers we aim at strategically targeting
our services to the following customers;
i) Non-government organization(NGO)
ii) Government entities.
iii) private companies
iv) Individual clients both military and civilian clients.
v) International companies (Both government and private
institution)
vi) Foreign clients

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Strategically SUMAJKT Logistic Co. Ltd determines to approach
the customers with a low cost strategy that offers the services
efficiently.
To improve our customer services, SUMAJKT Logistic Co. Ltd
will constantly seek feedback from our customers through
customer follow ups, filing of satisfaction form, collecting
suggestion and opinions from customers through mobile
phones, website, email and physical visitation.

8.3 Place
SUMAJKT Logistic Co. Ltd is located at Mgulani JKT Area in
Temeke - Dar es Salaam.
Customers will seek our services from our head office, branch
offices, website, emails and direct call. We will also provide
company profiles, brochures and business card to facilitate
sales.
To bring our services to the market SUMAJKT Logistic Co. Ltd
will have sales and marketing team who will be full time
employees.

8.4 Promotion 
SUMAJKT Logistics Co. Ltd aims to advertise its services
through;
 Website
 Online directories
 Logistic directories
 Logistic publications
 Newspapers and Magazines
 Email Campaigns

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  Promotional materials such as; business card, profiles,
flyers, brochures, diaries, calendars, mugs, key chains etc.
The most effective method of advertisement is through email
campaign, promotional materials and website.

Email Campaign
Most of the companies conduct business though emails and
may serve as a method to supply them with the company
profile, brochures, flyers etc. this method is affordable and is
especially good for acquiring new customers.

Promotional Materials
This method can acquire new customers but it is especially
good for retaining existing customers. When you give
promotional items such as diaries, calendars, mugs, pens, key
chain etc to the existing customers it helps to increase the
customer trust, loyalty and brings a sense of recognition of the
customer.

Website
This is an online presence of the company that enables
SUMAJKT Logistic Co. Ltd to provide official information of the
company when searched online from the internet. It is also
used to serve the customers in terms of customer services or
support and also can be used to automate business processes
and marketing.
Most of the competitors use the same method to advertise their
services but the difference is the commitment to provide the
updated information and improvement of their systems.
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In terms of pricing, our strategy will be to provide affordable
prices for our services by cutting down our cost of operations.

9.0 OPERATION AND MANAGEMENT

a) FORM OF OWNERSHIP
SUMAJIKT Logistic Co. Ltd is a subsidiary company operating
under a parent company of SUMAJKT.
b) MANAGEMENT TEAM
The management team of SUMAJKT LOGISTICS COMPANY LTD
comprises of;
 Managing Director
 Risk And Compliance Manager
 Finance Manager
 Marketing Manager
 Operation Manager
 ICT Manager
 Accountant Officer
 Marketing Representatives
 IT Officer
 Transport Officer
 Declaration Officer
 Documentation Officer
 Shipping Line Officer
 Secretary

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 ORGANIZATIONAL CHART OF COMPANY

BOARD OF
DIRECTORS

MANAGING
DIRECTOR

RISK AND FINANCE MARKETING OPERATION

COMPLIANCE ICT MANAGER
MANAGER MANAGER MANAGER
MANAGER

ACCOUNTANT MARKETING TRANSPORT DECLARATION DOCUMENTATION SHIPPING LINE

IT OFFICER
OFFICER REPRESENTATIVES OFFICER OFFICEER OFFICER OFFICER

SECRETARY

c) PERSONAL QUALIFICATION AND SKILLS

1: BOARD OF DIRECTORS

a) Recruit, supervise, retain, evaluate and

compensate the manager. 
Recruiting, supervising, retaining, evaluating and
compensating the CEO or general manager are probably
the most important functions of the board of directors.

b) Provide direction for the organization.

The board has a strategic function in providing the vision,
mission and goals of the organization. These are often
determined in combination with the CEO or general
manager of the business.

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 c) Establish a policy-based governance system.
The board has the responsibility of developing a
governance system for the business. The articles of
governance provide a framework but the board develops a
series of policies.

d) Govern the organization and the relationship with

the CEO.
Another responsibility of the board is to develop a
governance system. The governance system involves how
the board interacts with the general manager or CEO.

e) Fiduciary duty to protect the organization’s assets

and member’s investment.
The board has a fiduciary responsibility to represent and
protect the member’s/investor’s interest in the company.
So, the board has to make sure the assets of the company
are kept in good order.

f) Monitor and control function.

The board of directors has a monitoring and control
function.  The board is in charge of the auditing process
and hires the auditor. It is in charge of making sure the
audit is done in a timely manner each year.

2: MANAGING DIRECTOR
 Develop and execute the company’s business strategies
in order to attain the goals of the board and
shareholders

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  Provide strategic advice to the board and Chairperson
so that they will have accurate view of the market and
the company’s future
 Prepare and implement comprehensive business plans
to facilitate achievement by planning cost-effective
operations and market development activities
 Ensure company policies and legal guidelines are
communicated all the way from the top down in the
company and that they are followed at all times
 Communicate and maintain trust relationships with
shareholders, business partners and authorities
 Oversee the company’s financial performance,
investments and other business ventures
 Delegate responsibilities and supervise the work of
executives providing guidance and motivation to drive
maximum performance
 Read all submitted reports by lower rank managers to
reward performance, prevent issues and resolve
problems
 Act as the public speaker and public relations
representative of the company in ways that strengthen
its profile
 Analyze problematic situations and occurrences and
provide solutions to ensure company survival and
growth
 Developing and executing the company’s business
strategies
 Provide strategic advice to the board and chairperson
 Preparing and implementing comprehensive business
plans to facilitate achievement

3: RISK AND COMPLIANCE MANAGER

 They are accountable for ensuring all the essential

guidelines are put in proper place accurately adhering
to industry rules and regulations

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  They conduct internal audits and reviews at regular
intervals to ensure that compliance procedures are
regularly followed
 They conduct environmental audits adhering to
environmental standards
 The compliance risk manager role involves the safety of
employees and businesses as well. So, it’s their part of
the duty to ensure all the tasks are done with higher
accuracy. This job role is apt for the individual who
gives attention to all the minute details within the
organization
 They have to ensure that all the employees are
thoroughly updated about the organization’s policies,
regulations, and processes
 Resolve employee issues about the legal risk
compliances
 They should suggest/advise the management regarding
the implementation of compliance programs
 They must adhere to the training and supervise the
staff that needs attention to rules and regulations
 Revise rules, reports, and procedures at regular
intervals to recognize the risks

4: FINANCE MANAGER
a)Raising Funds
In order to meet the obligation of the business it is
important to have enough cash and liquidity. A firm can
raise funds by the way of equity and debt. It is the
responsibility of a financial manager to decide the ratio
between debt and equity. It is important to maintain a
good balance between equity and debt.

b) Allocation of Funds

Once the funds are raised through different channels

the next important function is to allocate the funds. The
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 funds should be allocated in such a manner that they
are optimally used. In order to allocate funds in the
best possible manner the following point must be
considered

 The size of the firm and its growth capability

 Status of assets whether they are long-term or
short-term
 Mode by which the funds are raised

These financial decisions directly and indirectly

influence other managerial activities. Hence formation
of a good asset mix and proper allocation of funds is
one of the most important activities.

c) Profit Planning
Profit earning is one of the prime functions of any
business organization. Profit earning is important for
survival and sustenance of any organization.

d)Understanding Capital Markets

Shares of a company are traded on stock exchange and
there is a continuous sale and purchase of securities.
Hence a clear understanding of capital market is an
important function of a financial manager.

5: MARKETING MANAGER
 Carrying out of marketing Research
 Develop marketing strategies and plan
 Capturing Marketing insights. To understand what is
happening inside and outside the company. The
marketing manager need a reliable marketing
information system.
 Connecting with customers
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  Building strong Brands
 Shaping the marketing offerings
 Delivering value
 Creating long term growth

6: OPERATIONS MANAGER
 Manage and direct operations team to achieve business
targets.
 Assist in developing or updating standard operating
procedures for all business operational activities.
 Build strong relationship by addressing customer issues
and complaints in a timely manner.
 Assist in employee appraisals, promotions,
compensation and termination based on the
performance review.
 Provide operational support and guidance to staff.
 Assist in developing operating and capital budgets.
 Monitor and control expense according to allotted
budget.
 Assist in interviewing, recruiting and training
candidates.
 Manage work assignment and allocation for staff.
 Conduct performance review and provide performance
feedback to staff.
 Maintain accurate and clear documentation for
operational procedures and activities.
 Work in compliance with company policies and
procedures.
 Ensure team follows standard operating procedures for
all operational functions.
 Conduct regular meetings with team to discuss about
issues, concerns, updates etc.

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  Support operational risk and audit process for the
purpose of preventive maintenance.

7: ICT MANAGER

 Running regular checks on network and data security

 Identifying and acting on opportunities to improve and
update software and systems
 Developing and implementing IT policy and best
practice guides for the organization
 Designing training programs and workshops for staff
 Conducting regular system audits
 Running and sharing regular operation system reports
with senior staff
 Overseeing and determining timeframes for major IT
projects including system updates, upgrades,
migrations and outages
 Managing and reporting on allocation of IT budget
 Providing direction for IT team members
 Identifying opportunities for team training and skills
advancement

8: TRANSPORT OFFICER
 Making and implementing transportation strategies.
 Transporting goods
 Directing vehicles.
9: DECLARATION OFFICER
 Ensure knowledge of Customs Tariffs and all the
procedure pertaining to customs clearance
 Ensure all documents required for declaration are in
order for lodgment to customs TANCIS platform

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  Ensure declaration is correctly done and in time
upon receipt of all clearing documents from the
client.
 Ensure assessment is obtained timely.
 Ensure customs queries if any are replied in time for
current shipments on clearance and for those on
customs audit queries basically by coordinating with
the clients.
 Ensure photocopies of clearing documents are
enough for Customs and properly filed.
 Ensure all documents required by customs are
properly attached before sent to Customs
 Maintain excellent relationship with customs to
make sure that our documents are received and
processed in time.
 Should have an experience lodging import-export
document to GCLA online application platform.
 Should have an experience lodging import-export
document to TMDA online application platform.
 Should ensure the clearing of goods from the
Customs within the shortest possible time.
 To ensure that Annual Customs Duty Exemption is
obtained and applied for all applicable items
 Oversee the overall assignments of the Sea freight
Customs Clearance Officers.

10: DOCUMENTATION OFFICER

 Organizing an archiving system.
 Labeling, sorting, and categorizing documents for ease
of use.
 Retrieving documents upon request.
 Outlining a long-term storage strategy.
 Adhering to regulatory requirements.

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11: SHIPPING LINE OFFICER

 Ensure alignment with Company HSE rules, procedures,

Instructions and applicable legislation
 Ensure compliance of the Freight Forwarding processes
with Company rules and all applicable laws and
regulation
 Ensure that all safety requirements such as
certifications, identifications, etc. are fully complied as
per company requirements and local government
regulations
 Organize, structure, coordinate and report gaps on
company referential compliance in Freight Forwarding
activities
 Ensure the good administration and filing of all the
Freight Forwarding documents in line with the
applicable procedures
 Consolidate the planning related to shipments and
customs clearance of goods
 Coordinate international logistics from material origin
across the world to delivery at reception facility in
Nigeria under the guidance of the Nigerian Law /
regulations and in compliance to the company rule.
 Supervise, mentor and monitor the Freight Forwarding
officers to ensure adherence to the statutory
requirements. Assist Transit Manager in the Contracts
Committee during the Call-for-Tender
 Liaise with Base Logistics, reception and warehousing
personnel to ensure efficient operations and cargo
deliveries
 Liaise with the banks and government appointed
shipment inspection agents on every shipment for
appropriate duty payment classification in conformance
to the statutory requirement.

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12: SECRETARY
 Answering calls, taking messages and handling
correspondence.
 Maintaining diaries and arranging appointments.
 Typing, preparing and collating reports.
 Filing.
 Organizing and servicing meetings (producing agendas
and taking minutes)
 Managing databases.
 Prioritizing workloads.

10.0: LEGAL FRAMEWORK, ENVIRONMENTAL AND

SOCIAL FACTORS
a) LICENSES PERMIT AND REGULATION.
We are fully registered for SUMAJKT LOGISTIC COMPANY LTD
for export and import products within and outside the country
that we are going to sale. Also, we have managed to get
documents necessary required.
b) SOCIAL COMPLIANCE ISSUES
i. Age requirements
Our employees will range from 18 years and above, which
is minimum age specified by the local authority and
international conventions.

ii. Working hours

The workers will be working for 60 hours per six day and
having single day for rest. And in case of overtime will
work for ten hours.

iii. Development and social benefits

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 We ensure that our company will create jobs opportunity
to the community. Also, we add value to private sector
company and individual company by provide good and
quality product to them.

11.0: ASSESSMENT OF RISK EVALUATE WEAKNESS OF

BUSINESS
a) Operational Risk
This is the type at business risk which occurs on the business
when we fail to attract and retain the potential customer
towards the services. This means business fail to provide the
services which satisfy the customers. This confers certain risks
including the failure to; -
i. Anticipate and respond to customer preferences.
ii. Create and maintain successful strategic alliances
with high quality services. This kind of risk can be
mitigated by continuing provision of unique services
and reliable marketing information.

b) Competitive Risks
This refers to the risk which occurs when the business faces
the stiff competition from existing business which offers the
services. The best way for mitigated this risk is through
provision of best quality services.

c) Financial Risk
This refers to the risk which is caused by fluctuation of
operating cost due to change in government policies and
regulations, thus resulting in revenue fluctuation from one year
to another.
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d) Contingency Plan
This is the plan for unexpected cost which will happen to the
business. These may cause by calamities which happens
unexpectedly such as floods, theft, diseases like corona.
Example The business has prepared 1million TZS as initial
covering cost for unexpected situations but as the business
proceeds the budget will increase by 2% of the net profit.

12.0: FINANCIAL PROJECTION

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