MT 1

1. RBI regulates commercial banks and non-banking finance companies working in India.

A) True

B) False

2. Insurance Regulatory and Development Authority of India (IRDAI) is a statutory body set up
for protecting the interests of the policyholders and regulating, promoting and ensuring orderly
growth of the insurance industry in India.

A) True

B) False

3. Securities and Exchange Board of India (SEBI) is a statutory regulatory body entrusted with
the responsibility to regulate the Indian capital markets.

A) Ture

B) False

4. Statement A: Sales plays an important role and acts as a lifeline for any organization

Statement B: Sellers pay for the products that fill the gap between what they have and what
they want to have.

A. Statement A is true & Statement B is false

B. Statement A is false & Statement B is true

C. Both Statements A & B are true

D. Both Statements A & B are false

4. KPI IS

A) The Key Performance Identification

 B) The Keynote Performance Indicator

C) The Key Performance Indicator

D) The Key Presentation Indicator

5. The products offered by banks within distribution services are

A) Current Accounts

B) Saving Accounts

C) Term Deposits

D) Mutual Fund units, Insurance products, Government bonds, Mobile phone recharge

6. ICICI Bank is a commercial bank. It falls into the category of

A) Public Sector Bank

B) Foreign Bank

C) Private Sector Bank

D) Differential Bank

7. The services provided by banks under the role of provider of financial services are

A) Lending of funds

B) Opening of bank accounts

C) Remittance

D) Distribution, Collection of taxes and bills, Dematerialised or Demat accounts and

Advisory services

8. Statement 1: Savers use liability products of the bank and users/borrowers avail asset
products of the banks.
Statement 2: users/borrowers of the bank avail asset products of the banks.

A) Statement B is False and Statement A is true

B) Both the statements are true

C) Both the statements are false

D) Statement A is False and Statement B is true

19. Housing Loan is

A) Unsecured loan

B) Neither an asset nor a liability

C) An asset for the bank and a liability for the customer

D) An asset for the customer and a liability for the bank

11. The Vision of ICICI Bank is

A) Play a proactive role in the full realisation of India's potential

B) Maintain high standards of governance and ethics.

C) Maintain a healthy financial profile and diversify our earnings across businesses and
geographies

D) To be the leading provider of financial services in India and a major global bank

12. TALE is a prerequisite of

A) Persuasion

B) Team Building

C) Listening Skills

D) Influencing
13. Statement 1: To make an indirect sale, the seller needs to identify the

Statement 2: To make a direct sale, the seller needs to advertise.

A) Both the statements are true

B) Statement A is False and Statement B is true

C) Both the statement are false

D) Statement B is False and Statement A is true

MT 2

14 Gather information about your customer to understand the customer's life style

A) true

B) false

15. There are mainly 4 types of buyers Analytical, Amiable, Expressive and Driver.

A) True

B) False

16. Gather information about your customer to leverage the information to position the right
product for the right need

A) true

B) false

17. We use Personas to gain perspective, predicting outcomes and answer very specific
questions
A) true

B) false

18. You have received a lead of a customer who is interested in opening a savings account. You
have started gathering information of this customer from social media. This is one of the stages
of Sales Process. Which stage is this?

A) Stage 2 Preparation

B) Stage 1 Preparation

C) Stage 3 Analysis

D) Stage 1 Execution

19. In GOALIFE the letters A stands for

A) Age

B) Attraction

C) Adaptability

D) Accessibility

20. This is a formal arrangement by minimum of two and maximum of 20 parties to manage
and operate a business and share its profits. It's called

A) Trust

B) HUF

C) Partnership

D) Societies

21. The person who first suggests or proposes to buy a particular product or service is called
the:
A) Buyer

B) User

C) Initiator

D) Influencer

22. Which one of the following statement is not correct for the circle of trust?

A) The Borrower borrows money on trust that he or she will have to give the money on
schedule. The lender won't ask for the money abruptly, and that the lender won't charge undue
interest.

B) The Lender lends money to the borrower based on trust that the money will be given back
on time, and there will be an associated Income.

C) In the circle of trust, there are two parties-a Lender and a Borrower.

D) The role of lender is played by the bank and that of a borrower is played by the
customer.(not sure)

23. The buyer who is highly assertive and responsive is called the:

A) Expressive Buyer

B) Amiable buyer

C) Driver

D) Analytical buyer

24. There are certain traits of analyticals, which the salesperson should keep in mind while
dealing with customers. One of the traits given below doesn't match with that. Identify the
same.

A) Be specific

B) Hurry up and ask the customer to make quick decision

C) Take action rather than using words to demonstrate helpfulness and willingness

D) Insist on sharing the shortcomings of the product

25. Mr Mohan refuses to lend any money to his friend. He was afraid that his friend may not
able to give him money when he will require. Which risk is Mr. Mohan facing?

A) Interest Rate Risk

B) Liquidity Risk

C) Operation Risk

D) Credit Risk

26. TALE stands for

A) Time, Acceptance, Logic, Emergency

B) Story

C) Time, Arbitration, Lending, Emergency

D) Trust, Acceptance, Logic, Emotional Appeal

27. Mr Vinod has saved Rs 2,00,000. His friend wants to borrow money from him. Mr Vinod is
afraid that his friend may not return back his money. Which risk is Mr Vinod facing?

A) Liquidity Risk

B) Interest Rate Risk

C) Credit Risk

D) Operation Risk

28. GLOW stands for

A) A tool to Initiate conversation with the customer

B) Helps in engaging with the customer

C) Greet with smile, Look at the customer, Offer a seat, What can I do for you

D) All the above

MT 3

29. Mr. Rajesh Khandelwal is digital savvy person. Every week, he dines with his family at
premium restaurants. Does Mr. Rajesh show the traits of an affluent customer?

A. TRUE
B. FALSE

30. FDs are transferable

A. TRUE
B. FALSE

31. Compound interest on deposit earns interest on interest

A. TRUE
B. FALSE

32. In Cumulative fixed deposits, Interest is compounded quarterly and reinvested with
principal amount.

A. TRUE
B. FALSE

33. USP means

A. Universal Selling Practice

B. Up Selling Product
C. Best Features in a product
D. Basic features in a product
34. In Traditional fixed deposit, interest is paid at regular intervals, that is, quarterly or monthly

A. Interest payout is requested by the nominee anytime after creating the fixed deposits
B. Interest payout is requested by the customer/s anytime after creating the fixed deposits
C. Interest payout is requested by the customer/s anytime on maturity
D. Interest payout is requested by the customer/s at the time of creating the fixed deposits

35. Interest on Monthly Fixed Deposit is calculated by which of the following type of interest
rate?

A. Compounded Rate
B. Simple Rate
C. Discounted Rate
D. None of the above
36. ATM stands for

A. Automated Teller Machine

B. Automated Time Machine
C. Automatic Teller Machine
D. Any Time Money
37. A Minor is a person who has not completed

A. 18 years
B. 15 years
C. 20 years
D. 22 years

38. The natural guardian of a Minor is his/her

A. Maternal Uncle
B. Paternal Uncle
C. Grand Father
D. Father or Mother

39. Ms. Sunita Sharma opened account at Koregaon park branch in Pune. What will be her base
branch?

A. Aundh branch in Pune

 B. Any branch in Maharashtra
C. Only Koregoan branch in Pune
D. Koregaon branch and all the remaining branches in Pune

40. Calculation of simple interest takes in to following factors

A. Period of deposit
B. Amount of deposit
C. Rate of interest
D. All the above

41. Mrs. Roma opens women advantage account with your branch. She wants to add the names
of her two daughters in nomination in her savings account. What are the options available to
her?

A. No nomination facility is available in this account variant

B. She can nominate only one of her daughters
C. She can nominate both her daughters
D. She cannot nominate at the time of account opening

42. What kind of customers come under the Value Banking segment?

A. High Net Income

B. Rising Affluent
C. Mass Affluent
D. Ultra HNI

43. What are the constituents of HUF?

A. Comembers - Coparceners - Karta

B. Members - Coparceners - Karta
C. Members - Coparceners - Partners
D. Members - Copartners - Karta

44. What key points should a value banker remember while sourcing?
 A. Pitch single product.
B. Pitch lower variant product.
C. Pitch products basis the customer's profile.
D. Pitch for minimum initial funding CASA products.

45. What is the concept of family banking?

A. Individual Customer IDs need not be clubbed under single ID

B. Minors can be primary customer ID
C. Minimum two to maximum six members
D. Family banking include uncles and aunts

46. Individuals holding savings bank account cannot

A. withdraw money through ATM

B. deposit and withdraw funds at will
C. earn interest on their account
D. take overdraft whenever required

47. Sujatha wants to transfer money to her parent's account. Which account should Sujatha
ideally open?

A. Recurring Deposit account

B. Savings Account
C. Fixed Deposit account
D. Current Account

48. In Bank's balance sheet savings deposits are shown as

A. Long term assets

B. Demand liabilities
C. Current assets
D. Term liabilities
MT 4

49. Auto debit facility through standing instruction is available for Recurring Deposit.
 A) TRUE

B) FALES

50. Base Location refers to the all the Branches belonging to the same state in which the
account is opened

A) TRUE

B) FALSE

51. Cash Deposit free limit at Base Location is an amount of cash that can be deposited free of
charge at any branch which belongs to the same clearing zone in which the account is opened.

A) TRUE

B) FALSE

52. iWish is available only to existing savings account holders of ICICI Bank and can only be
operated through Internet Banking only.

A) TRUE

B) FALSE

53. MAB (Monthly Average Balance) is the Balance which the customer commits to keep in the
Current Account where MAB = Sum of Day End Balances / No. of Days.

A) TRUE

B) FALSE

54. ICICI Bank Current Account customer can be anybody who is single/joint owner of a
business

A) TRUE

B) FALSE

55. Examples of Non Cash Transactions are DD/PO, Local & anywhere cheque collection
including upcountry cheque collection

A) TRUE

B) FALSE
56. To select the right variant of a current account for the customer, we need to know

A) Size (Turnover) of the business

B) Mode & Value of Collections & Payments

C) Constitution of the business

D) All the Above

57. Statement A: For cumulative deposits, interest is compounded monthly on completion of

exact months. For the broken period beyond completed months, simple interest is calculated
for remaining number of days

Statement B: For traditional fixed deposits with quarterly payouts interest is calculated based
on annual rates (simple interest) and for monthly payouts, interest is paid at a discounted value

A) Statement A is false and statement B is true

B) Both Statement A and Statement B are True

C) Statement A is true and Statement B is false

D) Both Statement A and Statement B. are false.

58. A current account is a bank deposit for customers having businesses and

A) Bank pays no interest; most profitable for the Bank

B) well as services

C) Used for business purposes to fulfill business requirements

D)All the above

59. Mr. Sundar Shetty is a restaurant owner. When you as a VB approach him for opening a
current account, he requested for Easy electronic payment solutions. What will be your
preferable response?
 A) Sure sir, we can offer you IMPS POS (Point of Sale) & PG (Payment Gateway) is Easy
electronic payment solutions by ICICI Merchant Services, an alliance between ICICI Bank
and First Data.

B) Sir, you can use our mobile banking services.

A) C)Sir, I will arrange a meeting with my technical team.

B) D)Sir I regret we do not have any such facility at ICICI Bank.

60. What key points should a value banker remember while sourcing?

A) Pitch single product

B) Pitch products basis the customer's profile

C) Pitch lower variant product

D) Pitch for minimum initial funding CASA products

61. Mr. Kamlesh Shah wants to open an Fixed deposit for Rs 2,00,000/-for 3 years. He wants
interest to be credited to his savings bank account every quarter. How can you guide him?

A) Sir, Please fill up the Account opening Form (AOF) and Fixed deposit opening slip

B) Sir, Please fill up the Account opening Form (AOF), Fixed deposit opening slip and a
cheque or debit

C) Sir, Please fill up the Account opening Form (AOF), and a cheque or debit authorization

D) Sir, Please fill up Fixed deposit opening slip and a cheque or debit authorization

62. Chartered Accountants, New Businesses and iStartup have special pricing by

A) Trade Roaming Current Account

B) Made to Order Current Account

C) Smart Business Account

D) Roaming Current Account

63. Mr Aditya Raj an existing saving account customer comes to your branch. He wanted to
know whether he can save income tax by depositing in a bank account. Which account can give
tax exemption under section 80 (C) of Income Tax Act.

A) Recurring Deposit

B) Tax Saver Fixed deposit

C) Savings Bank account

D) Cumulative Fixed Deposit

64. Business Banking Benefits to current account customer are

A) Availability of usage of account through alternate channels

B) Convenience of long banking hours

C) Anywhere access through a large network of branches & ATMs

D) All the Above

65.Who is not the Type of Current Account Customers?

A) Hindu Undivided Family

B) Trust

C) Business Individuals

D) Minor

66.STEM is the Business Model, S stands for Services, T stands for Trader, E stands for Exporter
and M stands for

A) Marketer

B) Maker
 C) Manufacturer

D) Merchant

67. Value Added Benefits to the Customer of Current account are

A) CMS services

B) Facility of Fx online and Fx on call

C) Club elite ivy

D) All the Above

68. Mrs. Swarna opens a recurring deposit with your branch. She requests for a passbook for
the recurring deposit. What will be your preferable response?

A) Mam I regret we don't Issue passbook for recurring deposit

B) Mam, please come tomorrow as today we have lot of requests to be processed

C) Mam, why don't you check the transactions on the net banking?

D) Mam sure. Here is the passbook of your recurring deposit

MT 5

69. The role of life insurance is to help in planning for:

A. Retirement & Wealth creation

B. Children's education and future
C. Life protection in case of an eventuality
D. All the above

70. Foreign exchange can be issued or purchased over the counter only at

A. Category C branches of the bank

B. Category D branches of the bank
C. Category B branches of the bank
D. All the above
71. Mr. Khanna has INR 30 lacs in his NRE a/c with Standard Chartered branch in Pune. He
wants to transfer the funds to ICICI for booking FD. Which FD would

A. NRO FD
B. NRO SB
C. NRE FD
D. NRO CD

72. Why Gold Loan is important for Bank?

A. Gold loan is unsecured and not easy to liquidate

B. Gold loan is unsecured and easy to liquidate
C. Gold loan is a secured loan and easy to liquidate
D. Gold loan is a secured but not easy to liquidate

73. Customer has visited the branch and requested for Travel card and foreign currency notes.
Upon checking with customer you are informed that the customer is traveling overseas to visit
his children studying abroad. You will:

A. Check with the customer how he/she is making fee payment for his children studying
abroad
B. Check with the customer for the next fee payment date so that you can contact the
customer for the same
C. Inform the customer that ICICI Bank offers Outward remittance facility which the
customer can use to make fee payments
D. All the above

74. The policy which offers pure insurance with no savings benefit is called

A. Endowment Policy
B. Whole Life Insurance
C. Annuities and Pension
D. Term Insurance

75. Why NRI customers need Bank account in India?

 A. Other Investments
B. Better returns in India
C. Family Maintenance
D. All the above

76. Which is not the principle of good lending?

A. Profitability
B. Liquidity
C. Safety
D. Delinquency

77. Why focus on NRI Business?

A. NRI customers give you volume as well as value in NCA with ease
B. NRIs have high average ticket size for investments in Deposits/Home loans/MF/LI etc.
C. Low Servicing requirements at Branches
D. All the above

78. Potential Forex customers for the bank are

A. Customer whose children study abroad, plan to study abroad or close relatives staying
abroad
B. Customer wanting to make payment for purchase made abroad
C. Customer inquiring about NRI repatriation
D. All the above

79. Mrs Sheila Desai wants gold loan for personal use for 6 months. She has come with her
jewellery and kyc documents. She informs you that she would like to have loan amount
transferred in her Savings account which she holds with other Bank. Is it possible as she does
not want to open another Savings account?

A. VB: Yes mam, I would like to inform you that you can renew your Gold Loan through
Mera ¡Mobile application. It is very convenient to use. I will give you demo for the same.
B. VB: Mam I regret to inform that we would not be able to serve you. Gold Loan
C. VB: Yes mam. Definitely we can serve you for the service
 D. VB: No issues mam. There is a facility with this product where we will link your Gold
Laon account with your Savings/ Current account and you may transact from that
account. Will it suffice your requirement sir?

80. Ms Revti, an Indian citizen who works in the US, tells you "I also get rental income of INR
45,000 from my property in India. Can I deposit it in NRE? What will be your response?"

A. VB: "Mam, As source of this income is Indian, you will need an FCNR account to deposit
these funds."
B. VB: "Mam, As source of this income is Indian, you will need an NRO account to deposit
these funds."
C. VB: "Mam, As source of this income is Indian, you will need an NRE account to deposit
these funds."
D. VB: "Mam, As source of this income is Indian, you will need an RFC account to deposit
these funds."

81. Mr Raj Chandiramani has taken a home loan for Fifty lakhs. He pays Rs. 55,000 as EMI for
this loan. This monthly obligation of Raj is called

A. Fixed Obligation to Loan Ratio

B. Fixed Contribution to Income Ratio
C. Fixed Obligation to Income Ratio
D. Obligation to Fixed Income Ratio

82. Identify the correct statement. ICICI Bank offers insurance services

A. With a tie-up with LIC of India and ICICI Prudential PLC

B. With a tie-up with ICICI Prudential Life Insurance
C. With a tie-up with LIC of India
D. With a tie-up with ICICI Securities Ltd

83. A doctor is going for a conference abroad and has requested for Forex. What are the
additional questions we should ask to generate more Forex Business?

A. References of people traveling abroad with him

B. If he is traveling abroad alone or with group
C. Frequency of traveling
 D. All the above

84. Purpose of Foreign Exchange Services are

A. Leisure or Private Travel: Customer traveling for vacation or to meet relatives

B. Business Travel: Customer traveling for conference/training
C. Education: Student traveling abroad for studies
D. All the above

85. Home Loan, CarLoan, Personal Loan, and Credit Cards are payable by the customer to the
bank, these are called

A. Asset Products
B. Investment Products
C. Risk Products
D. Liability Products

86. Gold Loan customers are

A. Jewelers
B. Pawn brokers
C. NRI, Partnership firms
D. Farmers, agriculturists, traders

87. Statement 1: An "Inbound Traveler" is a foreign tourist coming to India on leisure trip, NRIs
visiting their hometowns

Statement 2: An "Outbound Traveler" is an Indian citizen traveling abroad for the purposes of
leisure trip, business, education, immigration, medical treatment, etc.

A. Only statement A is True

B. Both the statements are True
C. Only statement B is True
D. Both the statements are False
88. Ms Revti, an Indian citizen, who works in the US as a computer engineer informs you "I do
not want to convert all my foreign currency. Can I not maintain it in USD only?"

A. VB: "Mam, You can open a FCNR RD in foreign currency which offers better returns as
compared to RD in USA."
B. VB: "Mam, You can open a RFC A/C in foreign currency"
C. VB: "Mam, You can open a FCNR Deposit which offers better returns as compared to
FDs in USA."
D. VB: "Mam, You can open a FCNR SB A/C in foreign currency"

89. Anna is a US National who marries Hari, an NRI. Can she open an NRI account basis the
below documents:

1.Foreign Passport issued by US government

2.Driving License with her US address.

3.Photographs

A. Recommend additional documents: PAN/FORM 15 & FATCA, Marriage certificate or

PIO/OCI card to open NRI account
B. Recommend additional documents: PAN/FORM 60 to open NRI account
C. Recommend additional documents: PAN/FORM 60 & FATCA, Marriage certificate or
PIO/OCI card to open NRI account
D. Anna can open a NRI account and no additional documents required

90. Mr. Danish is working in London, UK. He earns his salary in pounds (GBP). He wants to invest
these funds in India in INR. What will you recommend?

A. NRE FD
B. NRO FD
C. NRO SB
D. NRO RD

91. NRI repatriation of funds mean (not sure)

A. NRI having balance in foreign currency in his account and wants to convert it into INR
B. NRI having balance in INR in his account and wants to remit fund to his resident country
abroad
 C. NRI wants to remit foreign currency to India
D. All the above

92. Ms. Rakhee is in Germany and wants to transfer 25K Euros to India. However, she
anticipates the currency to appreciate in next 4 months and does not wish to convert the Euros
to INR now. Which Product would you recommend?

A. NRO FD
B. FCNR Deposit
C. NRE SB
D. NRE FD

93. Ms Revti, an Indian citizen, who works in the US as a computer engineer informs you "I have
extra savings of USD 4,000 in my Bank of America account. I want to transfer it to India for
regular savings and family maintenance". What will be your response?

A. VB: "Mam, As your source of funds is overseas, you should open NRO account"
B. VB: "Mam, As you are Indian, you should open Resident Savings account"
C. VB: "Mam, As your source of funds is overseas, you cannot open any account in India"
D. VB: "Mam, As your source of funds is overseas, you should open NRE account"

94. Mr. Rahul is traveling to USA, so for making payment in USA he will require US

dollar. For this

A. Mr. Rahul will have to sell USD in exchange of Indian rupee

B. Mr. Rahul will have to buy USD in exchange of Indian rupee
C. Mr. Rahul will have to buy Indian rupee in exchange of USD
D. Mr. Rahul will have to sell INR in exchange of USD

95. Which one of the following options is not required while opening NRE or FCNR account?

A. NRI Status Proof

B. ID proof
C. Income tax return copy
D. Address proof
96. Who cannot open NRI accounts?

A. Applicants from Pakistan, Nepal, Bhutan and Bangladesh

B. Indians going abroad as tourists/ for short business/ for medical reasons
C. NCCT Countries like Iran, North Korea, Cuba, Syria, Sudan, Cremia Region of Ukraine
D. All the above

97. When would an NRI choose to invest in an FCNR deposit?

A. Wants to invest but does not want to convert foreign currency funds
B. Anticipating currency appreciating
C. Higher Interest as compared to overseas bank
D. All the above

98. Owner of MS Shetty CA firm comes to you for gold loan. His partnership firm requires
money urgently as they have to attend a conference in the US. What will be your response as a
VB?

A. VB: Sure sir. We can proceed for your jewellery valuation. Thereafter we will open your
account
B. VB: Sir I regret to inform that due to Bank norms of age limit, we would not be able to
serve you Gold Loan.
C. VB: Yes sir, you may avail our Flexi Gold Loan product where there is no closure fee
levied if the customer closes the account before the due date
D. VB: Sorry sir, but Gold loan is available only for individuals. However, if you can have the
loan in your name I would be very happy to serve you
MT 6

99. Seller runs a risk of non-payment even when he has delivered the goods

A) TRUE
B) FALSE
100. In trade finance bank deals with both goods and documents.

A. TRUE
B. FALSE
101. Seller runs a risk of non-delivery of goods or poor quality of goods even when he has paid
the money

A) TRUE
B) FALSE
102. Foreign exchange fluctuation is the risk faced by both buyers and sellers

A) TRUE
B) FALSE
103. Documents can never flow directly between the Seller and the Buyer

A) TRUE
B) FALSE
104. Which of the following measures will increase the profit of a bank?

A. By decreasing the loan interest rate

B. By increasing the deposit interest rate
C. By increasing the loan interest rate
D. None of the above

105. One of the following is not the objective of the buyer in case of trade.

A. A managed cash flow, with bank finance

B. Timely payment
C. Convenient payment channel
D. Desired quantity and quality of the goods in time

106. Which customer will not need a gold loan?

A. A person who needs funds for meeting business requirements

B. A person who needs long term loan
C. An individual who is in need of immediate financial support
D. A person who has urgent requirement of funds

107. Identify the false statement from the following statements made in respect of the seller's
bank.
 A. Providing finance
B. Assuring payment as a third party
C. Providing payment assurance to seller on behalf of the buyer
D. Handling documents for regulatory requirements

108. Statement 1: Facility against gold and gold ornaments involves giving loans against the
security of gold coin and gold ornament

Statement 2: Ornaments are stored and redeemed in loan originating branch

A. Statement B is False and Statement A is true

B. Statement A is False and Statement B is true
C. Both the statement are true
D. Both the statement are false

109. Identify the method of charge while taking building as a security.

A. Lien
B. Pledge
C. Mortgage
D. Hypothecation

110. Personal Loans are

A. Non Risky Assets

B. Secured Assets
C. Unsecured Assets
D. Unsecured Liabilities

111. Identify the direction in which the goods flow.

A. Seller to shipper to buyer

B. Shipper to buyer to seller
C. Buyer to shipper to seller
D. Buyer to seller to shipper
112. The policy where the sum assured plus bonuses are payable, if the insured survives the
policy term is called

A. Whole Life Insurance

B. Term Insurance
C. Annuities and Pension
D. Endowment Policy
MT 7

113.Grandparents can open a PPF account for a grandchild

A. TRUE
B. FALSE
114. One person can open more than one PPF account

A. TRUE
B. FALSE
115. Subscription to the Bonds will be in the form of Drafts/Cheques or in the form of cash

A. TRUE
B. FALSE
116. HUF can apply for Government of India Bonds

A. TRUE
B. FALSE
117. The tax benefit for National Pension Scheme is available under section 80CCD (18)

A. TRUE
B. FALSE
118. The eligibility for PMSBY Scheme is

A. ICICI Bank Savings Bank (SB) Account holders aged between 1 year -70 years are eligible
to enrol for PMSBY scheme
B. ICICI Bank Savings Bank (SB) Account holders aged between 18 years -50 years are
eligible to enrol for PMSBY scheme
C. ICICI Bank Savings Bank (SB) Account holders aged between 18 years -60 years are
eligible to enrol for PMSBY scheme
D. ICICI Bank Savings Bank (SB) Account holders aged between 18 years -70 years are
eligible to enrol for PMSBY scheme
119. PPF offers tax benefits under Triple E regimen which means that the

A. Investment under PPF is tax free, interest earned under PPF scheme is tax free and
outflow in terms of principal and interest is also tax free
B. Interest earned under PPF scheme is tax free
C. Investment under PPF is tax free
D. None of the above

120. The eligibility for PMJJBY Scheme is

A. ICICI Bank Savings Bank (SB) Account holders aged between 1 day -50 years are eligible
to enrol for PMJJBY scheme
B. ICICI Bank Savings Bank (SB) Account holders and current account holders aged between
18 years -50 years are eligible to enrol for PMJJBY scheme
C. ICICI Bank Savings Bank (SB) Account holders aged between 18 years -45 years are
eligible to enrol for PMJJBY scheme
D. ICICI Bank Savings Bank (SB) Account holders aged between 18 years -50 years are
eligible to enrol for PMJJBY scheme

121. The benefits of Sukanya Samriddhi Yojna are:

A. Withdrawal facility? purpose of marriage and higher education of the account holder
B. Exempted from Income Tax under section 80C
C. Principal, interest and outflow all are tax exempted
D. All the above

122. Which one of the following document is not required for withdrawal in case of a National
Pension Scheme?

A. Cancelled cheque
B. Age Proof
C. Attested copy of ID proof
D. PAN Card original

123. Which one of the following is not a feature of the Government of India Bond?
 A. Nomination facility available
B. Issued in Cumulative and non-cumulative
C. Seven year tenure
D. Issued for a minimum amount of Rs. 10,000/

124. Mr. Rahul Tandon is 35 yrs old. He is living with his parents, wife Saumya a home maker,
and one year old daughter Riya. He has an income of Rs. 1 Lac per month. He has approached
you for opening a fixed deposit with your branch. What will you do?

A. Explore the opportunity for additional investments like mutual funds and life insurance
for Mr. Rahul Tandon and explain their benefits to him
B. Inform him of the Sukanya Samruddhi scheme for his daughter and the benefits of
mediclaim for his family
C. Complete the documentation for opening the fixed deposit
D. All the above

125. PPF account is opened for a period of:

A. 10 Years
B. 20 Years
C. 15 Years
D. 5 Years

126. Statement A: PPF account can be opened only by Resident Indians under categories
individual and individual on behalf of minor

Statement B: Only one PPF account to be maintained by individual, except an account on behalf
of minor

A. Statement A is true & Statement B is false

B. Statement A is false & Statement B is true
C. Both Statements A & B are true
D. Both Statements A & B are false

127. Which of the following schemes is not initiated by the Government?

A. Government of India Bonds

 B. Public Provident Funds (PPF)
C. Medicaid and the Child's Health Insurance Program (CHIP)
D. Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY)
MT 8

128. The Right to Suitability is a basic right of the customer

A. TRUE
B. FALSE

129. RTGS option is available in mobile banking

A. TRUE
B. FALSE

130. There has been an article in the local paper about some fraud that has been detected in your
Bank. Concerned customer Mr. Shashikant Mathur has approached you for clarification. How will
you respond?

A. Emphatically state that this news is false, misleading and maliciously spread
B. Acknowledge the news article, briefly state that the management is looking into the
matter. However there is no need to worry and his investments are safe with the Bank.
C. State that everyone is concerned about this news including all the staff members and
branch manager but there there is no clarity on the truth of this news
D. Acknowledge the news and explain in detail how the fraud was detected by the team but
clarify that there is no need for concern or worry to Mr. Shashikant

131. You have gone to Mr. Kartar Singh's residence to open the savings account of his wife Mrs.
Daljeet Kaur. The account opening form, the cheque for account opening and photocopies of the
documents are kept ready for you. They are all in order. However Mrs. Daljeet Kaur is not at
home. She has gone to bring the kids from school. What will you do?

A. Wait for Mrs. Daljeet Kaur to return so that you can meet her in person and confirm her
identity, signature and other documents.
B. Recommend the latest insurance product and credit cards to Mr. Kartar Singh and explore
opportunities for other investments and cross sell
C. Collect the documents and cheque and request Mr. Kartar Singh to open the accounts of
his children also
 D. Thank Mr. Kartar Singh for opening the account of his wife with the Bank and leave taking
all the forms, documents and cheque

132. Mr. Mohit Kumar wants an RTGS transaction to be processed on an urgent basis for Rs. 10
Lacs but has forgotten his cheque book. How will you assist?

A. Guide the customer to use Internet banking facility to process the transaction
B. Process the RTGS instruction without cheque
C. Refuse to process the RTGS transaction without cheque
D. None of the above

133. The risk categorization of customers is

A. Medium Risk
B. Low Risk
C. High Risk
D. All the above
134. Your colleague Mr. Satish Sharma is a star performer of the branch who always completes
his targets. You have observed him flouting many rules regularly like forging signatures of the
customer, promising extraordinary returns, not meeting customers who have complaints,
manipulating senior citizens into investing etc. How will you handle this situation?

A. Discuss with Mr. Satish Sharma and advise him against doing the same
B. Bring it to the attention of your unit head so that such practice can be stopped
C. Keep quiet as it does not pertain to you
D. None of the above

135. Mr. Shah is an HNI customer holding multiple accounts with the Bank. He has approached
the Teller to deposit Rs.1 Lac in Cash. The Teller finds one note of Rs. 2000 to be fake in the
bundle. How will you handle this situation?

A. Tear the fake note in the presence of Mr. Shah and credit Rs.98,000 to the account
B. Inform Mr. Shah of the fake note, impound it and credit Rs.98,000 to the account
C. Ask Mr. Shah to replace the fake note and credit Rs.1 Lac to the account
D. Deposit Rs. 1 Lac to Mr. Shah's account as he is an esteemed customer
136. You have been approached by a trust who wants to open their bank account in your branch
as the bank has excellent remittance facilities. Their sponsors are spread all across the world
specially the middle east and they will be receiving funds for the trust. The trustees are not
available but all the paperwork will be provided. A big account opening cheque has been
promised if you help in opening their account. What will you do?

A. Refuse account opening as the transactions seem suspicious

B. Perform due diligence at your end, ask probing questions, take the help of seniors in the
branch to understand and clarify doubts and if all in order help in opening the account for
the customer
C. Do everything to open the account of the customer at the earliest
D. As the account looks complicated direct the customer to a senior staff member who will
look into their account opening request

137. Mr. Ravi Chopra has been maintaining a satisfactorily run deposit account opened in
conformity with the KYC guidelines. Three years later, the customer moves into a new house and
a new job. Is a proof of the customer identity necessary once again?

A. Yes, for future communication

B. No, the customer has an existing account
C. Yes, according to KYC guidelines
D. None of the above

138. Ms. Jhanvi is your colleague and is late for work today. She has shared her password and
requested you to mark her attendance. She will be reaching office in next 10 mins. If she does
not mark her attendance in time her salary will be cut. No one will know. She always helps you
at work. What will you do?

A. Inform your reporting manager that she has shared her password and requested you to
mark her attendance
B. Mark her attendance this one time and request her not to repeat this ever again
C. Mark her attendance and seek her help for marking your attendance when you are late
D. Refuse to mark her attendance due to password sharing policy

139. Various stages in Money Laundering are

A. Placement, Layering, Integration

B. Layering, Integration, Placement
 C. Placement, Integration, Layering
D. Integration, Placement, Layering

140. Under KYC Guidelines, CAP means

A. Customer Agreement Policy

B. Customer Acceptance Policy
C. Customer Acceptance Procedure
D. None of the above

141. Mr. Niranjan is a senior citizen who usually comes once a week to withdraw funds from his
account and update his passbook. He does not know how to use the internet. How will you help?

A. Explain the benefits of withdrawing funds once a month and updating the passbook at
the end of the month to capture all his transactions for the month
B. Explain the easy and simple method to withdraw cash from the ATM using debit card and
explain the benefits of mobile banking to him through which he can be updated about his
account transactions 24x7
C. Take Mr. Niranjan to Cash counter to help him withdraw funds and then update his
passbook.
D. None of the above

142. UPI means

A. Unified Preliminary Interface

B. United Payments Interface
C. Unified Payment Interface
D. None of the Above.
MT 9

143.You find that a cheque for Rs.84,000 issued from Mr. Deshpande's account has been
presented for payment. But on scrutiny of the cheque you find that the amount stated in figures
is written as Rs.8,400. How will you deal with the situation?

A. I will pay Rs.8,400 the lesser of the two figures

B. Inform Mr. Deshpande, inform him about the cheque and take appropriate action
C. I will pay Rs. 84,000 as it is the amount written in words
 D. Although payment of the amount stated in words will discharge the bank, in terms of the
practice followed, the cheque will be returned

144. Mr Sharma does not have Internet banking access to his account. He asks his banker friend
Mr Shankar to give him advice on whether he should have Internet banking or not. Mr Shankar
advised him on the benefits of Internet banking. Which one of the following statements do you
think Mr Shankar would have made?

A. It cannot be accessed anytime, from anywhere

B. It involves customers to stand in queues
C. It is an unsecured service
D. It is real time and gives details on customer's accounts

145. OVD under KYC means

A. Officially Valid Document

B. Officer's Voter Document
C. Officially Verifiable Document
D. Official Voter Document

146. Bearer Miss Suzie has approached the cash counter with a post-dated cheque from the
account of Mr. Savio for payment. What will you do?

A. Post dated cheque does not confer any right to debit the customer's account till the arrival
of the date mentioned on the cheque. So you will politely refuse the payment.
B. Keep the cheque with you and ask her come on the due date
C. Call Mr. Savio and check with him if the payment needs to be released
D. Make the payment for the post-dated cheque payment

147. Ultra Violet check is conducted to ascertain

A. Fake Cheques
B. Fake Notes
C. Check the watermark and Hologram
D. All the above
148. Bankers return cheques because of the following reason/s

A. Cheque is undated
B. Dated more than three months old
C. Alteration on cheque
D. All the above

149. Identify the incorrect statement

A. Under Banking Ombudsman scheme, complaints can be lodged on line also

B. Banking Ombudsman scheme is for quick resolution of customer complaints
C. Banking Ombudsman scheme is for Commercial banks also
D. Banking ombudsman deals with all types of customer complaints

152. Mr. Gokhale had deposited a cheque for Rs. 50,000 issued from the account of Mr. Lalit
Kumar. The same has been dishonoured by the Bank for Insufficient Funds. Why is the return of
an unpaid cheque to the Mr. Gokhale important?

A. It enables Mr. Gokhale, the lodger of the cheque to pursue legal remedies on the
dishonoured cheque of Mr. Lalit Kumar
B. The bank will be unable to balance its book if the cheque is not returned
C. With the lapse of time, the cheque may get misplaced
D. The cheque is the property of the lodger Mr. Gokhale

153. The Ombudsman passed an order after hearing both the parties, customer and the bank.
The order is:

A. Binding on the customer only

B. Binding only on the bank
C. Binding on both the parties
D. Not binding on both

154. Special crossing on a cheque is an instruction to

A. Pay only to the customers of the bank

B. Pay only to special customers
C. Pay only to the Banker mentionned in the crossing
 D. Pay only through clearing

155. Mr Aggarwal has a lot of work related to bank that is pending for the last 20 days. He wants
to withdraw cash from an account and deposit cash in another account, he wants to pay for a
gadget he bought from a US website in dollars and put some jewellery back in the locker. For
which services will he have to compulsorily visit a branch?

A. Cash deposit
B. Foreign exchange services
C. Physical operations on safe deposit lockers
D. Cash withdrawal

156. Mrs. Rose D'Souza has a locker with your branch. Her son Kevin is getting married this week.
She has sent Kevin to operate her locker. She says it is urgent as she is busy with wedding
preparations and she needs her son to remove her jewelry from the locker. How will you help
her?

A. Ask Kevin to come back with authority letter from his mother to operate locker
B. Allow Kevin to remove the jewelry from the locker
C. Politely refuse Kevin from accessing the locker as he is neither the locker holder nor the
authority holder
D. None of the Above

157. How will you deal with an "Order" cheque presented for payment by the holder, Mr.
Ratnakar, across your counter ?

A. Seek an identification of the presenter Mr. Ratnakar and make the payment
B. Ask the holder Mr. Ratnakar to collect the amount through his banker
C. Any payment to a bearer of a cheque will be in order
D. Pay if the balance is sufficient

158. Mr. Sumeet Goyal's address change request has been rejected by the back office due to
missing signature on one page. Mr. Sumeet Goyal is out of country and will come back only after
one week. What will you do?
 A. Keep the documents pending in your custody for a week. The signature will be obtained
after the customer returns from his trip.
B. Replicate the signature of Mr. Sumeet Goyal and send it for processin
C. Send all the documents back to the customer address
D. None of the abov

159. Cheques can be dishonoured only for reasons like

A. Technical
B. Financial and Technical
C. Financial
D. None of the above