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5C Analysis of C3.AI

The main strength of C3.AI is that it aims to give customers what they need instead of what they

want. The company's opportunity is working on problems that have never been solved before using a

well-trained workforce that is knowledgeable beyond the basics (Simons & Gonzalez, 4). The company's

weakness is diversification has not been adopted in every department despite the pro-active steps that

have been taken.

The customers of C3.AI are more prominent companies in the technology sector whose demand

for artificial intelligence software and technology is a necessity. Such companies include Microsoft, UC

Berkeley, and Barker Hughes. The industry segment for C3.AI includes the healthcare sector, education,

energy sector, retail and e-commerce, and defense departments (Simons & Gonzalez, 5). The company's

perceived value is approximately $3.3 million, going in the same rank as Adobe and Microsoft.

The top two competitors for C3.AI are GE and IBM. Their strength is that the two firms were

established long ago, and therefore, their popularity is high than C3.AI. They are also distributed in many

parts. The companies have a larger skilled and knowledgeable workforce than that of C3.AI. However,

their weakness is that they do not predict customer demand. Instead, they produce what customers want,

which does not last long with their preferences (Simons & Gonzalez, 11). The two companies do not also

engage in the diversification of a higher magnitude than C3.AI.

The alliance partners for the company are Aws, Microsoft, and Google. The companies are

important because they help in accelerating digital transformation across the world at the enterprise level

and in the formulation of advanced algorithms. The recent pandemic has helped the company enhance its

competition by coming up with advanced unique artificial intelligence software. One of the laws that have
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adversely impacted the performance of C3.AI is the limitation to access peoples' and organizations'

information and data.

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References

Simons, Robert, and George Gonzalez. “Havard Business School.” C3.Ai Driven to Succeed, 16

Oct. 2019, pp. 1–21.