Mr. Carlos: Hello! Waiter: Welcome to “Rich Rice” restaurant! Mrs. Vanda: Thank you. Waiter: Please, Did you do the reservation? Mr. Carlos: Yes, we made it over the internet. Waiter: Would you mind to tell me your name, to check it on the system please? Mrs. Vanda: Yes, it is on my name: Vanda Martins. Waiter: Just a second. Waiter: Yes, I found it. You will seat on the table number 8. Could you follow me please!? Mr. Carlos: Yes, let’s go. Waiter: Can I start you off with something to drink? Mrs. Vanda: Yes, an iced tea, please. Mr. Carlos: I’ll have lemonade. Waiter: OK. Are you ready to order, or do you need a few minutes to check the menu? Mrs. Vanda: Yes, could you bring the menu please!? Waiter: Ok, wait just a moment. Waiter: Here, there are your drinks and the menu. Mr. Carlos: Thank you! Mrs. Vanda: Now I think we are ready to order our dinner. Mr. Carlos: It must be something very special, because we are celebrating our 3rd wedding anniversary. Waiter: Oh! Congratulations! Mrs. Vanda: Thank you. Mr. Carlos: We’ll have the tomato soup to start, and the roast beef with mashed potatoes and peas. Waiter: How do you want the beef - rare, medium or well done? Mrs. Vanda: Well done for me and for my husband too, please. Waiter: Ok, your dinner will be here in 15 minutes. Waiter: Excuse me, here is your dinner. Mr. Carlos: Thank you! Mrs. Vanda: Wait! I didn’t order a rare beef. I don’t like it. Waiter: But, this is the one you ordered. Mr. Carlos: No, no one said rare beef here. Please, don’t invent! Mrs. Vanda: Please, Call your boss! Waiter: I will see what the manager can do for you. Manager: Good evening! What is the problem? Mr. Carlos: Hello. We ordered a well done beef, and the waiter brought us the rare one. We will not eat it, because it is not the one we ordered. Manager: Oh my dear friend! It is very easy to solve. You just have to wait 10 minutes to prepare another beef for you. Mrs. Vanda: Ok, no problem. We will wait! Waiter: I have to apologize for the mistake, and tell you that it will never happen again. I am so sorry. Mr. Carlos: It is normal! We are very happy today and nothing will change it! Manager: Thanks for your comprehension, and congratulation for your day! Mrs. Vanda: Ok, no problem. Thank you!