UNIVERSITI TEKNOLOGI MARA FACULTY OF BUSINESS MANAGEMENT

MGT400

INTRODUCTION TO MANAGEMENT

GROUP PROJECT REPORT

TITLE: COMPANY IMPLEMENTATION OF THE PRINCIPLES OF MANAGEMENT

PREPARED BY: SYAZWAN AFIQ BIN MUHAMMAD AZRI (2022946995)

NUR DANIA BINTI ROSMAN (2022798055)

NUR IZZAH BINTI ARLIYA MAKEH (2022783081)

NURHANIS NADHIRAH BINTI ABDUL SOUD (2022757905)

PREPARED FOR: PROF DR RUGAYAH BINTI HJ HASHIM

DATE OF SUBMISSION: 30 JUN 2022

Taco Bell was founded in the state of California in the United States of America. Glen Bell
created the company and built the first Taco Bell restaurant in Downey, California, in 1962 (Bell,
2022). Before Taco Bell, he owned and operated a hamburger business in California named Bell's
Hamburgers, which opened in 1948 on the border of San Bernardino and Colton. In 1954, Glen
founded his first taco stand, Taco Tia, where he sold tacos. Taco Bell, a Mexican-inspired
American fast food restaurant located in the United States, has opened its first franchise in
Malaysia at Cottage Walk Cyberjaya in April 2021. Harris Beh, the former Group CEO of KFC
Holdings, is the man behind the Taco Bell franchise operator in Malaysia and Singapore. Our
group members have selected a branch in Bandar Sri Permaisuri in Cheras, Kuala Lumpur, from
the eight that have been opened in Malaysia. Organization chart for Taco Bell Bandar Sri
Permaisuri is Restaurant coach Nishan Kumar Balakrishnan is on the first level, followed by area
coach Bulkiah Mahmut, restaurant general manager Nur Khairunisa, assistant restaurant manager
Nur Jannah and Salahuddin, shift head Anom Suraya, the employee team is divided into three
groups: FOH (cashier), MOH (line), and BOH (prep).
Organization Chart

Restaurant Coach
Nishan Kumar
Balakrishnan

Area Coach
Bulkiah Mahmut

Restaurant General
Manager
Nur Khairunisa

Assistant Restaurant Assistant Restaurant

Shift Leader
Anom Suraya

Team Member Team Member Team Member

Planning can be defined as an act of process to outline the objective of the organization
before running the business which is essential as it is a part of the principles of management.
Hence, as a manager there are certain things that need to be taken as a serious matter which is what
should be done, when should it be done, how will it be done, why should it be done, and who will
be doing it, these are the questions that will be often asked before you decide on something because
it will affect your business career in the future. In addition, planning also helps the person to have
a glimpse into the future based on their planning outline whether it will works or not and once
everything has been set up, then it will be easy for the manager or you to handle the company
smoothly.

Based on the interviews between my groups member and Harris Beh who is an operator
of Taco Bell franchise in Malaysia and Singapore, also the former Groups CEO of KFC Holdings,
their main goals in planning is to be one of the best and successful fast food restaurant that offers
a Mexican cuisine that are surely will be suitable for all ages in Malaysia. Not only that, but Taco
Bell is the types of restaurants where their menu can be customize based on the customer
preferences which is convenient because they want to let the customer choose what would they
like to add or remove in their own order. In addition, Harris Beh said that Taco Bell plan to expand
their restaurant all over Malaysia especially in the built-up area that are still growing hoping that
all the food lovers would like to try this Mexican cuisine which considered to be different among
the other cuisine that you may find in Malaysia.
Organizing

As everyone know that organizing is the second among the four basic functions in the
principles of management, whereby is defined as an action that was made by the manager to assign
and divided the task to each person in different department of the company, in that case it will
make the operation to run smoothly without having to experiences a chaotic environment. Thus,
having a disorganized organization will surely affect the business as well as the employee mental
and physical because it involves with human physical interactions which everyone knows that in
order for you to learn and gain something new, someone with their experiences had to show you
before performing it.

Based on the interviews with Taco Bell, this company has a structured organization
which I believe that will help the flow of the work because they follow the hierarchy of the
management before making a decision to avoid any issues related to the organization that will
affect the business. Other than that, the operator of Taco Bell which is Harris Beh mentioned that
whenever there is a problem that they encounter either during the working hours or after the
restaurant closed, they employee practice to try to solve the issues first and then report to the higher
management if it starts to get serious.

Other than that, whenever there is a new employee in Taco Bell, the senior staff who
are the team trainer will be the one to guide them during their first day of work which is really
helpful as the new employee is clueless and not used with the working system in Taco Bell. Not
only that, but the new employee will be attending a class and learn about the store and the way on
how to handle the customer especially the dos and don’ts. In addition, the team member will be
divided into 3 department which is cashier department (FOH), line department (MOH), and prep
department (BOH) according to the leader or manager of Taco Bell. Last but not least, Taco Bell
has a flexible working hour which was divided into a 3-shift starting with morning shift, middle
shift and closing shift, thus the employee able to choose on which shift they want to start their
work which is very understanding as each of us is different in terms of waking up.
LEADING

Taco Bell manager or leader are responsible of the reassessment. Their team trainer will
train the staff until they master their department's conduct division. After one month on the job,
the shift leader will conduct on-the-job training for the staff. Taco Bell does train and assess the
knowledge of their staff members in their department. Any shift leader will ask the staff a question
about their department. Taco Bell staff members should indeed accomplish a learning zone about
their company before earning certification for completing the learning zone under the Taco Bell
brand.
Taco Bell requires these qualities in a leader. Among them are the knowledge of how to
manage the store regularly, being a good speaker and listener, and being able to handle issues and
problems calmly. Other than that, Leading is to focuses on managing people , such as individual
employees, teams and groups rather than tasks.
In our interview with Taco Bell , they agreed that giving attention to details is crucial
because those will help to identify the issue and where it needs to be corrected. In this professional
way, the leader will train new employees while also motivating and influencing other employees'
behaviour in order to achieve organisational goals.
CONTROLLING

Taco Bell implements one of the concepts to improve their financial system or profit
through all the cash flow method. The process of tracking how much income is generated in and
out of your business is defined as cash flow management. This is the net balance of cash moving
into and out of a business at a specific point in time, and it helps you predict how much money
will be available to your business in the future. A business's cash flow is constantly in and out. For
example, whenever the retailer wants to purchase inventory, money flows out of the business
toward its supplier and is also defined as the amount of money entering and leaving your business
over a specific period of time. Cash flow is important because it allows you to meet your recent
financial obligations all the while planning for the future.

Furthermore, to control the quality of food well, taco bell uses Sticker System which is
MRD sticker system. MRD stand for Made, Ready, Discard. Labeling prepped food with
make/ready/discard (MRD) sticker is the probably the easiest way to check the status of each
ingredient. These explain and clarify when a prep item was made, when it will be ready for use,
and when it should have been discarded (like a best before date.) MRD sticker are a simple way to
reduce waste and protect your customers by ensuring that stock doesn't always sit and go bad by
using the "first in, first out" method. Since the justify making date is included on each
make/ready/discard slip, a simple check tells your employees which prepped items need to be used
next. Every product have MRD sticker which shown the time and date of the product made and
discard. So this system will avoid food safety issue. Apart from that, we also follow FIFO when
using Stock. By refer to Received Date (RD) and Guna Sebelum (GSB). For any problems Taco
Bell encounters with stock damage, we will report to the supplier so that the Quality Control will
come to check.
Conclusion and Recommendation
To conclude, it is necessary to identify function of management in order to fully understand them.
Management is describe as coordinating and supervising the operations of others in order to
perform their activities efficiently and effectively. Planning, organizing, leading and controlling
are examples of these functions. Management’s very first and most basic duty is planning which
aims to map out a future path of action for pre-determined concepts and ideas. Planning in the
Food Service Industry established the company’s goal and objectives with the idea of developing
strategies to execute and surpass these goals. Reliable food suppliers, efficient kitchen layouts, and
wonderful dining experience décor are all examples of how planning is applied in a Food Vision.
To organize a company is to give it with everything it needs to function, such as raw materials,
tools, capital and staff. In essence, organizing determines what has to be done, effectively grouping
task. Making decisions is a key component of management since it incorporates all of the activities.
It is the most importance aspect in achieving the establishment’s aims. When these decisions are
made, they are simply replaced with better alternatives and additional decisions are made to solve
these faults.
Communication is also required for this function because it is required to complete the task. It is
also contains components like as supervision, leadership, and motivation. As a result , a manager
must focus on what needs to be done while also considering how to drive employees to love their
work sufficiently to surpass client expectations.
Reference
Bell, T. (2022). About Us. Taco Bell. Retrieved June 04, 2022, from [Link]

Organizing. (2020, May 8). Business Jargons. [Link]

Taco Bell Malaysia Officially Opens Its First Restaurant in Malaysia. (2021, April 4). Malaysian
Foodie. [Link]
[Link]#.YrdTKHZBy3A

Business Jargons. (2018, July 24). What is Planning? definition, characteristics, steps and
importance - Business Jargons. Business Jargons. [Link]
Appendices
Taco Bell, which is located in Bandar Sri Permaisuri, is the company we interviewed.
After the end of the interview session