Professional Documents
Culture Documents
Evidencia - 3 - Workshop - Customer - Satisfaction - Tools TERMINADO
Evidencia - 3 - Workshop - Customer - Satisfaction - Tools TERMINADO
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e. Not all the personnel have the capability to influence customer at some level.
F V
3. Por cada párrafo del texto leido, escriba una oración que resuma la idea
principal.
1
Cochran, C. (2003). Customer Satisfaction: Tools, Techniques, and Formulas for Success. Chico,
California: Paton Professional.
Para ampliar la información acerca de cómo encontrar y redactar la idea
principal de un párrafo, revise los materiales de apoyo:
Regular Irregular
need win
produce do
study have
collect understand
organize know
4. The dog lost its owner in the confusion produced y the atacó
.
5I have studied Spines for tao yesar Lasto weekend I studied for my esas.
7 My father is very organized and always follows a routine. The only way to
visit Machu Picchu is with an organized tour.
8I've won first prize! He ganado el primer premio. He won a silver medal.
10 They had studied English before they went to London He had read the
book that you gave me yesterday.
Criterios de evaluación
Puede realizar actividades de verdadero o falso, basados en una conversación
que ha escuchado o en un texto que ha leído.