LUCY

NVEN-AKENG
616-274-8522,
Lucynven@gmail.com
Chicago, IL

PROFESSIONAL SUMMARY
 SCRUM MASTER Objective Looking to engage in entry opportunities related to scrum
and agile project management, Business Operations where I can apply good judgment,
creative thinking, and communicate across teams.
 Six years’ experience as a working Scrum Master actively shielding and protecting the
development team from distractions, failure, and impediments. Scheduled and
successfully coordinated over 20 scrum ceremonies.
 Led the effort to train many different development teams. Taught them scrum rules and
worked with them to ensure their commitment to self-organization; teamwork and
helping each other in the interest of the team. Boosted team morale and they went
through over 10 straight product owner approved sprints.
 Highly experienced in various domains including Health care, Insurance, Medicare, and
Consultant open to adapt to new industries.
 Specialties: Visual Management, Scrum, Lean, Kanban, Coaching, Training, Agile
Project Management, Agile Software Development, Continuous Integration, Continuous
Delivery, Agile Release Process, Facilitation and Team Building

Technical Skills
 Methodologies: Waterfall, and Agile
 Processes: Scrum, Kanban, Test Driven Development (TDD), CI/CD Pipelines
 Agile Tools: JIRA, Trello
 Office Tools: MS word, Excel, Adobe, SharePoint and PowerPoint SDLC
 Other Skills: Agile/Scrum Coaching and Servant leadership, Strategic Planning and Risk
Mitigation Development, Conflict Resolution and Relationship Building

EXPERIENCE

Deloitte Consulting – Remote

Role: Scrum Master
April 2021 - Current

 Facilitate formulation of team working agreements, Definition of Ready (DoR),

Definition of Done (DoD), workflow of user stories
• Worke closely with the Product owners to maintain a healthy backlog, prioritize
backlog, maintain and communicate minimum viable product (MVP)
• Coached scrum team to balance technical debt against new feature delivery
• Assisted teams to write stories that satisfy INVEST criteria and help them size and slice
stories when applicable
 • Assess scrum maturity of the team, coach the team to achieve higher maturity levels
without impacting productivity
• Built trust among team members by helping manage conflicts, challenges, eliminating
the culture of blame with an emphasis on problem solving
• Create a safe environment for experimentation, innovation and communication
• Ensured team has clearly identified goals and measurements to deliver value as planned
• Facilitated cross-team collaboration and communication
• Communicated with internal and external stakeholders and share status
• Established and maintain dashboard that enhances visibility of team progress, team
capacity, impediments, defect rate, backlog health, sprint velocity, sprint burn down,
release metrics, etc.

Fifth third Bank - Kentwood, MI

Role: Scrum Master
May 2018 - March 2021

 Focused primarily on training Teams to write good User Stories, prioritize work based on
business values and handle tasks at hand.
o Placed substantial efforts on Team Member Role Training, Time-Boxing and
providing strong Metrics for all Players.
 Facilitated scrum of Scrums meetings following the Agile Methodology.
 Removed impediments as all the projects relied on data from multiple departments, hence
requiring constant and effective communication to unblock the Team and making sure
that the Team remains focused on the Tasks at hand.
 Communicate team status/progress via release/sprint burndown charts, story acceptance
rate and made sure that the stakeholders are aware of what is going on
 Met with the client team members who were responsible for creating additional tickets in
JIRA that would correspond to the tickets entered in SCCD ( Incidents and Service
Requests), apart from ITDRs, and coached them on how to map the information in SCCD
to the correct fields in JIRA
 Facilitating Agile release planning and helping the PO manage the release backlog
Environment: JIRA/Confluence, Scrum, Microsoft Office, Excel, Skype,Word,
PowerPoint—within Centralized Technology Operations

Spectrum Health – Grand Rapids, MI

Role: Scrum Master
August 2016 - March 2018

 Removed obstacles that are impeding the team’s progress and mitigates outside
distractions.
 Scheduled and facilitated team ceremonies.
 Coordinated with other scrum masters, other non-agile teams, and shared services during
Program Increment (PI) Planning events.
 Worked with the Release Train Engineer to ensure the Agile Release Train meets its
overall PI objectives. Works with product owners (PO) and product managers to ensure
that the team is working on the right priorities.
  Assisted the PO in preparing and refining the backlog for PI and Iteration Planning.
 Scheduled, coordinated, and successfully concluded several backlog grooming and
refining sessions in the middle of ongoing sprints to help the product owner to be more
prepared prior to upcoming sprints.
 Increased development team participation in daily scrums from 75% to 100% within my
first month with the company.
 Boosted development team morale through education and aggressive pre-emptive
impediment removals, which had a positive impact on velocity.
 Scheduled and held weekly meetings with senior management during my first month, to
train them on scrum principles, and this stopped requests by the Vice President to remove
or to reassign development team members.
 Used metrics such as velocity, burn down and burn up charts as well as qualitative
metrics such as team self-assessments, to keep tabs on the progress of sprints to ensure a
positive and predictable sprint outcome after each iteration.
 Participated in many scrums of scrum meetings, and used information gleaned from them
to further improve the quality of work of the development team.

COMATRANS Shipping Douala | Cameroon

Role: Scrum Master
November 2014 - March 2016

 Scheduling and allocating work, providing advice and guidance, and resolving problems
to meet technical performance and financial objectives
 Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint
retrospectives, Sprint Demos, Story Grooming, and Release Planning
 Coaching and mentoring other Scrum Masters on our program team. Partnering to ensure
that our ways of working are consistent across teams
 Assist in defining and deploying new product development processes and in facilitating
the continuous improvement of existing processes
 Facilitating all necessary team meetings ( sprint planning, daily standups, sprint reviews/
retrospectives etc)
o Coaching the team in Agile relative estimation technique, cross-functionality and
self-organization
o Identifying, managing, and mitigating project issues and risks
o Supporting and educating the Product Owner, especially with respect to defining
and prioritizing the product backlog
EDUCATION
Certified Scrum Master (CSM) – Scrum Alliance
SAFe Certified

Bachelors of Arts in Business Studies

University of Cardiff United Kingdom – Wales, United Kingdom
Conferred 05/2013, (Honors) – GPA 3.80

High School Diploma – General Course of Study,

Regina Pacis High School – Mutengene, Cameroon
Conferred 12/2008

LANGUAGES

Speak French and English Fluently

ADDITIONAL INFORMATION
 Personality Temperament Myers-Briggs Type Indicator: ESFJ Strong Practical Skills – ESFJs are
excellent managers of day-to-day tasks and routine maintenance, enjoying making sure that those
who are close to them are well cared for. Very Loyal – Valuing stability and security very highly, ESFJs
are eager to preserve the status quo, which makes them extremely loyal and trustworthy partners and
employees. Team Player -- ESFJs are strong team players, and win-win situations are the stuff smiles
are made of.