LO 1, 1.2.Analysis and evaluation of efficiency of food and Beverage operation.

According to Davis etal (2012), this is the analysis used to examine the liquidity and sales of
food and beverage in the hotel.

 At Methodist resort, the food and beverage manager gains more knowledge because they
receive guest with different tastes and experience, in the process of satisfying each one of
them, that is when they get to learn.

 The resort works very hard to meet the expectations of the guest .They feel satisfied and
they end up visiting the resort again to have their service and products.

 The guest mostly like the Olive restaurant, which is located around the swimming pool
area because they enjoy the decor, furniture, lighting and the cool music.

 The style of crockery, glass ware, linen and napkin folds are part of what makes the guest
have a good experience at Methodist .menus too provide evidence of a nice meal
experience to the guests.

 The friendly and warm welcome shown by the staffs through a genuine smile is also what
makes the guest feel satisfied while at Methodist.

 The managers at Methodist always evaluate the hotel performance regularly. More so
when they make a slight change in the hotel to see if the change brings any improvement
in the hotel .when they either buy machines or increase the number of staff and when
they conduct staff training, that is when they mostly conduct and evaluation activity.

 The management measures the performance of the hotel by carrying out an audit of
documentation practice and procedures which happens during preparation, cooking, and
delivery, storage, serving and cooling of cold food.

LO 1, 1.3: Factors affecting hygiene health and safety in food and Beverage operations

Food and beverage operations are affected by factors like poor food handling and sanitation
practices, inadequate laws in food safety and lack of education on how to handle food for stuffs.

At methodist, the following are factors that affect hygiene health and safety;-
  Social environment-it involves economic and social conditions that influence staffs and
the working condition of the place which are influenced by socioeconomic and political
factors.

 Physical environment-like air pollution from the surrounding industry which has
harmful and poisonous effects.

 Literacy-some staffs lack knowledge on how to maintain personal hygiene as well as the
environmental hygiene.

At Methodist, staffs used to attend a quantitative study to learn food handling practices and other
important details when handling food and drinks.

Before the staff is allowed to work at Methodist, they must have a food handler certificate to
prevent food borne diseases.

The food production team is very keen while handling foods with short incubation periods
because they can infect food which can affect the hotel.

Though there is a problem of lack of access to potable water, the management try very hard to
get clean water to prevent the guest from consuming unsafe food.

1.1 LO1, 1.4: Impact of non-compliance with legal or regulatory requirements.

According to Nickson (2007), compliance means all laws, regulations and policies that and
organization should confirm.

non compliance means that the organization do not follow all the laws, regulations and
policies .There are consequences of failing to comply with legal requirements like
fines,imprisonment,loss of reputation, loss of current staffs and potential one, loss of production.

At Methodist, here are some of the consequences they faced for not following legal
requirements;-
 Fines-the organization is fined for not following serious safety rules and also pays for the
staffs who has been prosecuted.

 Loss of hotel reputation-the guest ruins the hotel reputation because the organization
fails to comply with legislations.

 Loss of current and potential staffs - one of the requirements is food handling
certificate. the employees losses the job when the handling certificate have an issue.

 Loss of productivity-the loss of production will inevitably lead to loss of income.