Adaptive Community for the Continuity of Education and Student Services

National Teachers College

Week 5&6

Give 10 areas in the Hospitality Industry and explain in your own words, the
policies covered per department and explain the importance.

1. HOUSEKEEPING

 The housekeeping department of a hotel maintains the appearance, sanitation and

cleanliness of the hotel and its individual rooms. Members of the housekeeping
department create a schedule for cleaning each room in between bookings, changing the
linens, doing laundry, removing trash and dishes from rooms, making beds and restocking
rooms with supplies to create a fresh, welcoming environment. Housekeeping employees
pay attention to the small details of the hotel's rooms, hallways and lobby areas to uphold
a consistent aesthetic throughout the hotel.

Policies - These cover room cleaning, linen handling, and maintenance. They ensure
cleanliness, order, and guest comfort.

Importance - Clean and well-maintained rooms lead to guest satisfaction and loyalty.

2. FOOD AND BEVERAGE SERVICE

 Once the food preparation department produces meals for hotel guests, the food and
beverage service department deliver those meals. The food and beverage service
department acts as the front-of-house staff at hotel restaurants, cafes and bars. They
provide prompt customer service by bringing room service orders to guests in their rooms
or serving dine-in guests. Food and beverage service employees can also set up catering
orders, clean dishes and explain menu items if guests have any questions.

Policies - These cover food safety, hygiene, and quality standards. They address proper
handling, storage, and preparation of food and beverages.

Importance - Ensuring safe and delicious meals for guests is crucial. Compliance prevents
foodborne illnesses and maintains customer satisfaction.

3. Meetings and Events

 These services include room setup, audiovisual equipment, signage, and attendee
management. Meeting coordinators ensure that everything runs smoothly during the
event. They handle logistics, venue selection, budgeting, scheduling, and coordination to
 ensure successful events.

Policies - These involve event planning, venue selection, and logistics. They cover
contracts, risk management, and attendee satisfaction.

Importance - Successful events enhance brand reputation. Compliance ensures smooth

execution and client satisfaction.

4. Front Desk Operations

 This department has the task of image-building, which means they are the guests’ first
and last point of contact.

Policies - These guide guest check-in/out, reservations, and handling complaints. They
emphasize professionalism and guest relations.

Importance - Efficient front desk services create positive first impressions and retain
guests.

5. Data Privacy and Security

 The security department offers protection for the hotel's guests, the hotel employees and
the hotel's assets. Customer Personal Identifiable Information (CPII), such as names,
phone numbers, addresses, and credit card details, is collected and stored by hotels,
resorts, and other accommodation providers.

Policies - These govern guest information handling, cybersecurity, and compliance with
data protection laws.

Importance - Protecting guest data builds trust and avoids legal repercussions.

6. Lodging (Hotels and Accommodations)

 Lodging sector includes numerous different types of overnight accommodations in

addition to hotels, such as hostels, motels, inns, and guest homes. It typically excludes
long-term or permanent accommodations, though.

Policies - These include check-in/check-out procedures, room cleanliness, and guest

privacy. Fire safety and emergency protocols are also vital.

Importance - Guest comfort, safety, and privacy are paramount. Adherence to policies
ensures positive experiences and repeat business.
7. Maintenance and Engineering

 The maintenance and operations department manages the function of the building and
property. Members of the maintenance team ensure that all fixtures, accommodations and
equipment in a hotel function properly for guests to use.

Policies - These address equipment maintenance, safety checks, and energy efficiency.
They prevent breakdowns and ensure guest safety.

Importance – Proper maintenance minimizes disruptions and enhances guest experiences.

8. Travel & Tourism

 Travel professionals assist travelers in planning their trips, booking tickets, and
organizing memorable experiences.

Policies -These relate to travel agencies, tour operators, and transportation services. They
cover booking processes, cancellation policies, and ethical practices.

Importance - Transparent and reliable services build trust with travelers. Compliance
fosters a thriving tourism ecosystem.

9. Health and Safety

 Regular inspections help maintain an up-to-date record of hazards. A substantial ethical

and legal responsibility on hoteliers to ensure the well-being of both guests and staff
through the implementation of effective health and safety measures.

Policies - These focus on fire safety, first aid, and emergency evacuation. They train staff
and protect guests.

Importance- Preparedness saves lives and safeguards property.

10. Recreation and Entertainment

 The recreation sector focuses on leisure activities that enhance guests’ overall experience.
It includes sports facilities, wellness centers, entertainment venues, and recreational
programs.
Policies - These address safety guidelines for recreational facilities (pools, gyms, spas).
They also cover event management and entertainment licensing.

Importance - Safe and enjoyable experiences attract guests. Compliance prevents

accidents and legal issues.