Job Description: Executive Housekeeping

Reporting To: Housekeeping Manager

Office Location: Gelian Hotel, Machakos

Background:

Gelian Hotel is a four-star hotel located at the center of Machakos town. It is also a sister Hotel to Semara Hotel.
Semara Hotel is located in Machakos, Mwatu wa Ngoma Street opposite Machakos County Commissioner Office.

We are seeking highly motivated, honest and dedicated team player to join our growing business

Duties & Responsibilities

1. Smooth and organized running of Housekeeping department in both Gelian and Semara hotel according
to the Standards set by the management.
2. Leads by personal example by following Company’s Mission / Vision & Guiding Principles.
3. Complies with the Company’s Code of Conduct,

4. Comply at all times with the hotel standards and regulations to encourage safe and efficient hotel
operations.
5. Direct all activities of housekeeping and laundry department in both facilities to ensure there is clear
communication and follow-up on any concerns, problems and that guest special requests are handled to
the guest’s satisfaction.
6. Determine the labour needs for Gelian and Semara Housekeeping department and adjust staffing levels as
needed.
7. Prepare assignment sheets for the room attendants and determine duties for remaining staff.
8. Maintain and help keep clean and restock all Housekeeping areas
9. Check the unoccupied rooms to ensure they are ready to rent. Report all discrepancies to the General
Manager.
10. Record lost and found articles and secure them in the proper area.
11. Manage the daily activity of all the housekeeping staff.
12. Coordinate efforts with the front desk, maintenance staff and the General Manager for things that may
require your attention.
13. Establish and maintain a regularly scheduled cleaning program - i.e. floor care, deep cleaning, changing
shower curtains etc.
14. Select and provide proper equipment and supplies for efficient and economical operation for the
department.
15. Establish and maintain standards of quality control.
16. Conduct Monthly Linen Inventories.
17. Review daily, weekly and monthly reports (i.e. labor, revenue, sales, occupancy, arrivals, VIPs).
18. Check rooms with "Do Not Disturb" signs and make sure the rooms have been gone back to multiple
times during the day. If DND sign is still up on the door after 2:00 pm, ensure the "we attempted to
service your room card" is placed on top of the DND sign.
19. Conduct public area inspections as well as room inspections to evaluate the physical condition of the
hotel and recommend any repairs, painting and furnishing upgrades necessary.
20. Supervise all staff including selecting, training, evaluating, scheduling, counselling and disciplining in
accordance to the company policies.
21. Work with the General Manager to develop, plan, implement and follow through on programs and
procedures to benefit the hotel.

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22. Attend weekly staff meetings.
23. Have monthly staff meetings with entire housekeeping staff to communicate, update and listen to staff
concerns or comments.
24. Maintain employee records concerning attendance and punctuality.
25. Ensure schedule for hotel fumigation

26. Participate in daily management briefs and disseminate information to housekeeping and laundry
department.
27. Perform other hotel-related duties as required.

People Management

Organizational

1. Establishes and maintains department organization, manning and productivity, ensuring a smooth
operation based on forecasted occupancy.
2. Adopts a hands on approach to operations, be visible and monitor staff to achieve optimum results.
3. Recognize VIPs and provide special attention and recognition
4. Stays updated with the developments of good Housekeeping Trends Worldwide and make
appropriate suggestions to the General Manager
5. Maintain employee records concerning attendance and punctuality

Recruitment

1. Achieves a record of success in recruiting, interviewing and hiring people.

Training & Development

1. Be aware and able to enforce all fire-life-safety procedures.

2. Remain current in all updates with regards to new procedures and training.
3. Ensure staffs are fully trained in emergency procedures.

Service Standards

1. Maintains and enforces all quality, service standards and procedures for Housekeeping team.
2. Quality and consistency of all guest & staff safety programs and follow up.
3. Overall divisional progress in areas of People, Profit and product.
4. Monitors the personnel of these operations to ensure guest receive prompt, cordial attention and
personal recognition.

Qualifications and Skills:

• 3years experience of Experience in 4* Hotel as an Executive Housekeeper

• Diploma in Hotel management/ Housekeeping option from accredited collage/University with
relevant experience
• Ability to express persuasive practical solutions
• Commitment to professional values and integrity