JOB DESCRIPTION

TITLE Executive Housekeeper

PROPERTY

DEPARTMENT Housekeeping

LEVEL 7

REPORTING LINE General Manager

SCOPE:
To manage the administration and operation of the entire housekeeping department
ensuring the cleanliness of guest rooms and public areas.

RESPONSIBILITIES:

 Provide a professional, advisory and executive support service to the General

Manager to assist in meeting the strategic goals of the establishment.

 Implement strategies aimed at cost minimisation, productivity maximisation

without reduction of Quality Standards.

 Ensure operation runs within out looked financial framework.

 Monitor and review Quality Standards for the Department.

 Purchase operational supplies as required within budget and outlook.

 Daily check of all public areas and guest corridors.

 Report maintenance faults and damage to furniture and fittings in all areas of the
hotel to the maintenance department.

 Accurately document lost property (records) and organise distribution of

unclaimed items.

 Attend promptly to all guest complaints and requests.

 Complete and update annually Standards and Procedures for the Housekeeping
Department.

 Ensure preparation of cleaning schedule for the return of all out of order rooms.

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 Ensure completion of monthly linen and towelling stocktake.

 Maintain a Spring Cleaning roster.

 Oversee the inspection of VIP or Vacant Clean rooms.

 Ensure all telephone calls to the department are accurately logged.

 Participate in the preparation of the Strategic Business and Operating Plans.

 Prepare monthly outlook/forecast reports.

 Attend meetings as required.

 Implement opportunities for quality Team Building.

 Ensure that all associates comply with the grooming and uniform standards.

 Conduct development and performance reviews, identifying key personnel for

further development and structured career pathing.

 Implement and maintain training systems to ensure that associates have the
necessary framework and skills to perform their job efficiently and effectively.

 Prepare work schedules and annual leave schedules within budget, business
expectations and guidelines of the appropriate industrial legislation.

 Oversee the selection and appointment of new associates within the department.

 Conduct regular staff meetings to keep all associates informed.

 Participate in the Hotel “Manager on Duty” program.

 Ensure compliance with legislated heath and safety requirements within the
workplace.

 Comply with all Corporate and Hotel Standards and Procedures.

 Promote by example the principles of “The Power of Service”.

 Actively promote a work environment, which cares for guests and associates alike.

It is not the intent of this job description to cover all aspects of the position but to
highlight the most important areas of responsibility.

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KEY COMPETENCIES

Leadership skills
Management skills
Delegation skills
Organisational & time management skills
Professionalism
Communication skills (written/verbal)
Initiative
Sound human resources skills
Guest focus
Problem solving skills
Strong training skills
Quality awareness

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