JOB DESCRIPTION

FOR ASSISTANT FRONT OFFICE

MANAGER

FRONT
OFFICE
 JOB TITLE
POSITION TITLE:
 ASST. FRONT
OFFICE MANGER / FOM /
DEPUTY FRONT OFFICE
MANAGER
REPORTS TO
General Manager /
Resident Manager /
Front Office Manager
POSITION SUMMARY
In the absence of Front
Office manager or
Resident Manger take
charge of the operations of
Front office Department.
Primarily reporting to
Front office manger or
EAM Rooms. Ensures
guests have a smooth
running stay at the hotel.
As the Assistant Front
Office Manager, one
should act as the bridge
between the front and the
back office. While
coordinating the
operation, you will also
ensure that all guests
experience a fantastic
stay.
CONTACT
PHONE :
0923333073
2
ASST FOM DUTIES AND RESPONSIBILITIES:
1. Customer Satisfaction (Guest Feedback, Social Media
Review).
2. Financial Performance (Up selling, Room Revenue,
Operation Auditing).
3. Showing Initiative, Problem Solving, Staff Training, Team
Leading.
4. Manages and motivates the Front Office team in order to
provide a high standard of service for customers.
5. Welcomes guests and fosters customer loyalty through
his/her friendly manner.
6. Develops high quality relationships with guests throughout
their stay.
7. Handles any guest complaints or contentious issues that
cannot be settled directly by team members and provides
a fast solution.
8. Oversee and supervises guest arrivals and departures with
the front office executive and duty managers.
9. Provide high level of customer service and maintain a high
profile in the day to day front office operations.
10. Ensure that personalized service is offered to each
and every guest.
11. Ensures that the pricing policy and internal audit
procedures are duly applied.
12. Supervises the management of debtors, group and
individual guest invoicing and cash operations.
13. Monitor all executive floor executives to ensure
maximum guest satisfaction through personal recognition
and prompt cordial attention from arrival through
departure.
14. Review arrival list for all arrivals and VIPs to check
room allocations, amenities and special requests.
15. Prepare monthly and daily revenue report and
circulate to all HOD's.
16. Prepare Room revenue and occupancy forecast take
action on rate strategies.
17. Is involved in recruitment of new team members for
front office.
18. Integrates and trains employees, providing support
for skills development.
19. Ensures that all front desk employees are well
presented (uniforms, personal hygiene etc), and also
punctual.
20. Ensures that the workplace remains clean and tidy
21. Ensure team members have current knowledge of
hotel products, services, facilities, events, pricing and
policies and knowledge of the local area and events.
22. Makes sure that the hotel's pricing policy and sales
pitches are duly applied in order to optimise REVPAR
23. Have a good knowledge of all systems and standard
operating procedures of front office.
24. Ensures that guest documentation and information
 is available and up-to-date.
WEBSITE:
www.hoanganhsetup.com PREREQUISITES:
EMAIL:
hoanganhsetup@gmail.co 1. Well developed communication and customer relations
m skills. Highly organized, results-oriented with the ability
to be flexible and work well under pressure. Knowledge
of Opera / Fidelio / Other world Class Property
Management System is required.
2. Degree or Diploma in Hospitality Management is an
asset or Graduates bachelor degree and/or diploma in
hotel or other related field. Computer
3. Minimum 2 to 3 years work experience as Assistant
Manager or Team Leader - Front Office / Guest Relations
in a hotel.