JOB

FOR DESCRIPTION
HOTEL AIRPORT
REPRESENTATIVE

FRONT
OFFICE

AIRPORT REPRESENTATIVE DUTIES AND RESPONSIBILITIES

JOB TITLE 1. Handling guest arrival with pick up request, and arrange the
transportation.
AIRPORT
2. Assist with guest luggage as and when required.
REPRESENTATIVE
3. Give all hotel facilities information to the guest and assists
 them in to the car.
REPORTS TO 4. Inform reception manager, concierge or guest relation
officers when VIP on their way to the hotel.
FRONT OFFICE 5. Be present at all scheduled flight landings and assist
MANAGER incoming guests with baggage clearance and directing them
to transport facilities.
TRAVEL DESK 6. Stand by at the arrival terminal for every flight arrival.
MANAGER 7. Write all the additional instruction for guests or information
about guest arrival or departure in the logbook and should
be transferred to the expected arrival list of each airport
rep.
8. If the pickup is not arranged by the hotel then, Guest should
be shown only to the recommended taxi or limousine.
9. Escort the guest to the official car rental and deals with
authorized car rental staff.
10. Any changes on arrival and departure flight must be
reported to Front Office manager and chief concierge.
11. If there is a problem while on duty without the
POSITION SUMMARY supervisor, must be discussed and report to front office
manager.
Primarily responsible to
12. Responsible for good service and maintain close
ensure that all arrival
relationship with all official sectors at the airport and most of
guests with flight details
are paged and assisted all, maintain a spirit of team work among the hotel’s
with luggage and personnel. Submit names and arrival flight numbers to
transportation. Assists h meeting service staff.
otel guests during pick 13. Ensures the neat of appearance and grooming of
and transfer. Receive airport representative officers.
vip guests at the airport 14. Anything that is related to operation as well as special cases
on behalf of the hotel of leaving must be noted down in the logbook, and also have
and provide required to have the written approval of Hospitality Manager or Chief
assistance. Concierge.
Additionally act as the
15. Must follow the working schedule properly. Any
hotels ambassador at
the airport and promote
changes to be reported and approved by front office
the hotel rooms, manager, assistant front office manager and assistant
facilities and services managers.
according to the hotels 16. Maintain detailed knowledge of all facilities and
operational standards. services offered by the hotel.
17. VIP and VVIP guests to be welcomed at the airport and
ensure transportation is arranged.
18. Maintain a good relationship with airline personnel,
immigration and custom officers under the guidance of the
Manager.
PREREQUISITES:

1. Ability to read and write in English language, other

languages are an advantage in this position. A graduate in
CONTACT related fields with vocational certificate, diploma and
PHONE : bachelor degrees. One or two years
0923333073 2. Previous hotel-related experience desired, Experience in
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