JOB DESCRIPTION

HOTEL RECEPTION

GUEST SERVICE ASSOCIATE DUTIES AND

FRONT RESPONSIBILITIES:

1. Register guests and assigns rooms. Accommodates special

JOB TITLE OFFICE
requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations.
3. Thoroughly understand and adheres to proper credit, check-
POSITION TITLE: cashing, and cash handling policies and procedures.
4. Understands room status and room status tracking.
HOTEL RECEPTION 5. Knows room locations, types of rooms available, and room rates.
6. Must be sales-minded. Presents options and alternatives to
REPORTS TO guests and offers assistance in making choices.
7. Uses suggestive selling techniques to sell rooms and to promote
FRONT OFFICE other services of the hotel.
MANAGER 8. Knows the location and types of available rooms as well as the
activities and services of the property.
9. Coordinates room status updates with
the housekeeping department by notification housekeeping of all
checkouts, late checkouts, early check-ins, special requests,

POSITION SUMMARY:
Represents the hotel to
the guest throughout all
stages of the guest's stay.
Determinate's a guest's
reservation status and
identifies how long the
guest will stay. Helps
guests complete
registration cards and then
assigns rooms,
accommodating special
requests whenever
possible.
Verifies the guest's
method of payment and
follows established credit-
checking procedures.
Places guest and room
information in the
appropriate front desk
racks and communicates
this information to the
appropriate hotel
personnel.
CONTACT
PHONE :
0923333073
WEBSITE:
www.hoanganhsetup.com
EMAIL:
hoanganhsetup@gmail.co
m
and day use rooms.
10. Possesses a working knowledge of the reservations department.
Takes same day reservations and future reservations when
necessary. Knows cancellation procedures.
11. Maintains guest room key storage, and maintains and supervises
access to safe deposit boxes.
12.File room keys ( only for manual room key hotels)
13.Knows how to use front office equipment.
14. Process guest check-outs.
15. Performing cashier related functions like posting charges to
guest accounts, raising paid out's, currency exchange,
16.Follows procedures for issuing and closing safe deposit boxes
used by guests.
17. Works closely with the housekeeping department in the keeping
room status reports up to date and coordinates requests for
maintenance and repair work.
18.Uses proper telephone etiquette.
19. Performs cashiering tasks like bill/invoice settlement, posting
charges to the guest, paid out's, Foreign currency exchange etc.
20. Uses proper mail, package, and message handling procedures
and record details in the courier Mail Register.
21.Advise guest of any messages, mail, faxes, etc. received for
them.
22. Inform guest of the room safe and mini-bar key and room key
procedures.
23. Issue parking passes/validate valet parking tickets.
24.Communicate services and amenities of the hotel to guests.
25.Obtain proper identification for tax-exempt guests and attach
the form to registration card.
26. Direct Bell Person to escort guest and transport their luggage to
the room.
27.Reads and initials the pass-on log and bulletin board daily. Is
aware of daily activities and meetings taking place in the hotel.
28.Attends department meetings.
29.Reports any unusual occurrences or requests to the manager or
assistant manager.
30.Knows all safety and emergency procedures, Is aware of
accident prevention policies.
31.Maintains the cleanliness and neatness of the front desk area.
32.Understand that business demands sometimes make it
necessary to move employees from their accustomed shift to
other shifts.
33.Advise guest of any messages, mail, faxes, etc. received for
them.