12/10/2020 Take Test: Final Exam – INDE8900-34-R-2020F

Mukesh Pachipulusu
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INDE8900-34-R-2020F Lean Manufac & Process Improv Final Exam & Quizzes Take Test: Final Exam

Take Test: Final Exam

Test Information
Description
Instructions
The nal exam duration is 4.5 hours (starting at 5:35 pm ending at 10:05 pm). 
You will need to solve the exam in class (login onto the Blackboard session).
The submission deadline is December 10, 2020, at 10:05 pm (Sharp).
The reason you are given 4.5 hours is to ensure that you start submitting your
exam 20 minutes prior to the deadline so there are no excuses for missing the
deadline. No exam will be accepted after 10:05 pm.
Be reminded of the Bylaw 31: Academic Integrity. An act of plagiarism will not
be tolerated.
Note that backtracking is not allowed.

Timed Test This test has a time limit of 4 hours and 30 minutes.This test will save and submit
automatically when the time expires.
Warnings appear when half the time, 5 minutes, 1 minute, and 30 seconds remain.
Multiple This test allows 2 attempts. This is attempt number 1.
Attempts
Force This test can be saved and resumed at any point until time has expired. The timer will
Completion continue to run if you leave the test.
This test does not allow backtracking. Changes to the answer after submission are
prohibited.

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Short questions: 
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12/10/2020 Take Test: Final Exam – INDE8900-34-R-2020F

a) ABC company is a call center located in India. There is always complaint

about the
Remaining slow
Time: response
4 hours, of this58call
28 minutes, center. You are hired as a Lean
seconds.
Manufacturing Engineer to understand the problem and list the potential
factors (Xs) that could have a bearing on the problem. (15 Marks)
Question Completion Status:
i. Use 5W1H to understand the problem statement.

ii. Construct Cause and E ect (Fishbone) Diagram to list four major
categories (potential cause).
iii. Use 5Why analysis to nd out (using the most possible factors) the root
cause.  

b) De ne First Pass Yield. (3 Marks)

c) A manufacturing company is required to build 380 laptop

motherboards per shift. The manufacturing line has two repair loops (a &
B) to inspect/repair motherboard if there is a defect before they arrive at
the nal station before packaging. On November 30th, 2020, there were
15 motherboards sent through repair loop A and 12 through loop B. The
line nished and shipped 380 motherboards at the end of the shift.
Calculate the First Pass Yield (FPY) of the line (Nov 30th, 2020). Provide an
explanation to support your calculation. (7 Marks)

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