UNIT VII

OTHER DEPARTMENT IN THE

HOTEL/ACCOMMODATION OPERATION

Learning Objectives:
 Identify the other department in a
hotel/accommodation operation
 Describe their specific functions.

Department of Hospitality & Tourism

 Other Departments
1. Sales and Marketing Department – (Director/Manager of
Sales and Marketing-
2. Security Department – (Security Manager)
3. Accounting Department – (Financial Controller)

4. Human Resource Department – (HR Manager)

5. Maintenance and Engineering Dept. – (Chief Engineer)

Department of Hospitality & Tourism

 1. Sales and Marketing Department
Role of Sales and Marketing: In the Hotel
Front Office Influence Transient Rooms

Sales and Marketing Influence Group Sale

a. Planning hotel’s sales and marketing strategy

b. Preparing and issuing sales contracts in timely manner
c. Maintaining accurate sales records, forecast and histories
d. Coordinating and communicating special client requests
with affected hotel departments
e. Hosting clients during their stay
f. Conducting site tours

Department of Hospitality & Tourism

 1. Sales and Marketing Department
4 Functions Sales and Marketing

1. Sales
2. Convention Services

3. Advertising
4. Public Relations

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 RESERVATION

Department of Hospitality & Tourism

Sales  Activities related directly to servicing
consumer demand & booking clients

Marketing  Activities designed to increase consumer

awareness & demand by promoting &
advertising hotel

Importance of Sales and Marketing

The goal of a hotel’s sales and marketing effort is to identify
and communicate with guests whose needs match the
services and facilities offered by the hotel

Department of Hospitality & Tourism

 Role of Director of Sales and
Marketing

 Identify and cultivate clients

 Manage hotel’s marketing efforts
 Set rates to maximize RevPar
 Negotiate sales contracts on behalf of hotel

 Serve as a leader to hotel’s sales and marketing team

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 Evaluating Sales and Marketing
Department
Operating Comparison  Occupancy, ADR, RevPar, market
Criteria share, historical trends, to-date
performance, country of origin.

Goals  Assess performance of Sales & Marketing

Department as well as the entire property
 Know the strength of hotel and Sales and
Marketing staff’s sales in comparison with
selected competitors.

Department of Hospitality & Tourism

 2. Security Department
Security is an important concern in
every hotel.
• Is responsible for implementing
procedures which aim at protecting
the safety and security of hotel
guests, visitors, hotel employees
and the hotel itself.
Example: monitoring surveillance
equipment, patrolling the hotel
premises and maintaining security
alarm systems.

Department of Hospitality & Tourism

2. Security Department

HD – House Detectives

Department of Hospitality & Tourism

 Security- Duties and Functions
o Maintain professional appearance
o Maintain key control
o Understand and response to alarm devices
o Maintain hotel safety and security
o Maintain departmental security and loss
control
o Handle emergencies
o Administer first aid
o Patrol hotel property
o Write reports
o Keep records

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Department of Hospitality & Tourism
Department of Hospitality & Tourism
 Security? Why?
o Hotel guests want to feel safe and secure in their
temporary home. Hotel have a duty to protect
them.
o Apart from the possibility of death or injury and
destruction, the adverse publicity from an
incident, can result in ruined reputations, failing
business and knock-on effects to tourism in the
country or region.
o The risk to hotels can also increase because of
the identity of an individual guest or his or her
family. VIPs, celebrities or the infamous can
present special difficulties.
o Hotel staff may not even become aware of risks
that some guests may bring with them.
Consequently a hotel must be vigilant at all times.

Department of Hospitality & Tourism

 3. Accounting Department
The Purpose of Accounting in the Hospitality Industry
o Accounting is the process of recording financial transactions,
summarizing them, and then accurately reporting them.
o An Accountant is a person skilled in the recording and reporting of
financial transactions.
o Accounting in the hospitality industry is utilized every time a
guest purchases food, beverages, or a hotel guest room.
o Creditors want to know about the proposed business’s estimated
financial performance before they decide to lend it money.
o Owners of a hotel want to monitor their business’s financial
condition.
o Investors want to put their money in businesses that will conserve
or increase their wealth.
o Managers use accounting techniques as well as their education,
experience, values, and goals to make management decisions.
Department of Hospitality & Tourism
Department of Hospitality & Tourism
4. Human Resource Department

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5. Maintenance and Engineering Dept.
Unit Objectives

• Describe the role and responsibility of

engineering and maintenance department
• Explain the importance of managing
maintenance in relations to guests comfort
• Relate the impacts of utilities and hotel
profitability
• Suggest ways to promote environmental
awareness in accommodation business

Department of Hospitality & Tourism

The role of engineering and maintenance department
The primary job of the engineering and maintenance
department is to properly maintain the hotel building,
equipment and grounds.

Department of Hospitality & Tourism

 Duties and Responsibilities of E & M
Department
1. Property operations
• Includes running the utilities like HVAC (heating, ventilation
and air conditioning) plant and machinery, water treatment
and distribution, boilers and water heating, sewage
treatment, external and common area lighting, fountains and
water features etc. Covers 24 hours shift per day.

Department of Hospitality & Tourism

 Duties and Responsibilities of E & M
Department
2. Planned Preventive Maintenance (PPM)
• This is one of the most important functions of E & M often
cited as the most critical from longtime building asset
maintenance point of view. The philosophy is to regularly
carry out a set of preventive actions for every machine in the
building rather than allow it to run to failure and the tackle
expensive breakdown maintenance costs.

Department of Hospitality & Tourism

 Duties and Responsibilities of E & M
Department
3. Fire and Life safety
• is also responsible to ensure a safe building for its occupants.
This includes ensuring 100 percent up-time of all the fire
pumps serving the sprinkler and hydrants around the building,
the fire alarm system consisting of smoke detectors, manual
call points and alarm bells, egress lights, emergency backup
power gensets, inverters, UPS, public address system, CCTV
cameras, fire doors, etc. They work hand in hand with
security personnel in carrying out evacuation drills and safety
checks of the premises.

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 Please answer the following:

1. Activity No. 7
2. Unit Examination (schedule will be announced)

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