APPLIED BUSINESS TOOLS AND TECHNIQUE

PART 2
 I I I
ROOMS DIVISION MANAGER

Rooms Division Managers -

are responsible for overseeing the
daily operations of a department
or division within a company.
Their duties include supervising
personnel, planning the division's
budget, providing advice and
conflict resolution management to
staff, and maintaining the
division's standard and quality of
work.
 I I I I
WHAT ARE THE RESPONSIBILITIES I I I
OF DIVISION MANAGER?

Rooms division managers are

responsible for:
• Support the General Manager in
property initiatives.
• Oversee cleanliness of hotel's
public areas.
• Daily staff attendance, training and
communication.
• Recruitment for front office and
housekeeping divisions.
• Ensure property meets brand
standards.
• Ensure security of facility.
 I I I
AREAS OF ROOM DIVISION

-The Rooms Division

consists of the following
Departments:
Front office Reservations, Housekeeping, Concierge,
Guest services,
habang ung iba sumasaya ung isa nasasaktan

Security, and Commu-

nications.
FRONT OFFICE

FRONT OFFICE -
• The Front Office represents
the customer-facing division of
a firm.
Customer Service, Sales, and
Industry experts who provide
advisory services are considered
part of a firm's front office
operations. The functions of the
front office generally generate
the majority of revenue for a
firm.
RESERVATION SECTION

• Prepares the list of the

reservations for the day and
sends it to the front desk.
The list also contains vital
information such as if the
guest is new or repeat,
guest preferences about
room location or décor. The
rooms are then prepared by
housekeeping.
HOUSEKEEPING SECTION

-The housekeeping
duties involve
maintaining the hotel
to the best possible
state in terms of
cleanliness, and
keeping it at highly
desirable ambience.
CONCIERGE

• The Concierge is a
hospitality professional
who attends to guests'
needs and helps them
organize their
accommodations while
staying at hotels or other
establishments that
provide lodging services.
GUEST SERVICES

The assistance and advise

provided by a hotel to those
people who make
reservations, stay and buy
products and services at the
hotel.
Guest service is how a hotel
responds when things go
wrong, or a guest expresses a
need.
SECURITY AND COMMUNICATION

• Security is the management

of the safety of guests and
property in hotels, lodgings
and entertainment facilities.
• The main role of
communication in the
hospitality industry is to
promote inclusion,
understanding and clarity for
your customers.