TOPIC: QUEUE & WAITING LINE MANAGEMENT

1) Single Channel, Single Phase: 

A single-channel, single-phase business has only one server. As soon as a
customer is attended to, they receive full service.

Example:
1. A normal shop in a particular area falls in a single channel, single phase
because there’s only one provider so the waiting process will be increased by
the rush of customers.
2. A Doctor In his Clinic provide a facility

2) Single Channel, Multi-Phase:

 A single-channel, multi-phase business has one server and a multi-step
servicing process.

Example:
1. Banking is one of the best examples of single-channel multi-phase in retail
banking with different counters for withdrawals, deposits, new accounts, etc.

2. A drive-through line at McDonald's in which you pay at one window and

collect your food at another window

3) Multi-Channel, Single Phase: 

 A multi-channel, single-phase business has several servers and a one-step
servicing process.

Example:
1. Airline ticket counter with separate queues for business class and economy class
passengers.

2. Cash counter in different stores like Imtiaz chase etc. has a separate queue of
man and women in a single counter

4) Multi-Channel, Multi-Phase: 
A multi-channel, multi-phase business has several servers and a multi-step
servicing process.

Example:
1. Hospital from Admission to the discharge of the patient.

2. Passport office at the time of applying for the passport we have to pass certain
process involved different counters including fee, picture, biometric, Etc.