LICENSING CUSTOMER ADMINISTRATOR

User Guide – Customer Administrator

Software Terms

Use of the software in this product or access to the hosted services (including SaaS and
PaaS) applicable to this product, if any, is subject to applicable terms set forth at
www.johnsoncontrols.com/techterms. Your use of this product constitutes an agreement
to such terms.

Revision 1.1 - Sept 2018

Introduction

Contents

Introduction .................................................................................................................................................. 2
Accessing the User Administration Tool ....................................................................................................... 2
Homepage/Orientation................................................................................................................................. 3
User Management ........................................................................................................................................ 6
Adding a new user .................................................................................................................................... 6
Edit user .................................................................................................................................................... 8
Adding the new user to the license ........................................................................................................ 10
Removing a user...................................................................................................................................... 12
Manage Licenses ......................................................................................................................................... 13
New license request................................................................................................................................ 13
Modify license request............................................................................................................................ 14
Assigning users ........................................................................................................................................ 16
Other Functions .......................................................................................................................................... 18
History ..................................................................................................................................................... 18
Reset password ....................................................................................................................................... 20
Active tokens........................................................................................................................................... 22
Revision History .......................................................................................................................................... 24

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Introduction

Introduction
This document comprises a user guide for customer administrative users. Customer administration users
have the ability and responsibility to manage users and product licenses within their company. There
can be more than one customer administrator for a company.

Customer administrators can:

• Add new users and administrators for their company

• Assign the required product license to their users
• Request modifications to their existing product license requests
• Manage existing users, including modify and remove users
• Additional features, including reset user password and release user licenses

Accessing the User Administration Tool

You can access the license and user administration tool directly use the link: www.spk-lic.com. You will
be presented with the login page. If you have a username and password, enter it here to gain access.

If you do not have access you can request access by selecting the New Customer link at the bottom of
the screen.

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Homepage/Orientation

Once you log in, you are presented with the Terms of Conditions and Privacy Notice. You must agree to
these before you can access the self-servicing license tool.

Within some of the applications that use the self-serving licensing tool, the tool can be accessed from
within the application. For example, if you are a user of the Suppression Design Center, once you are
logged into Suppression Design Center, www.suppressiondesigncenter.com, you can access the user
administration tool clicking on the “key” sign in the top right corner within the application.

You will have to log in again to the self-servicing licensing tool with the same username and password.

Homepage/Orientation
After logging in to the self-serving licensing tool, you will be presented with the homepage.

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Homepage/Orientation

By clicking on your username in the top right corner you can change your own settings, the company
profile, logout of the licensing tool and other functions.

On the homepage you can also view the product licenses that are assigned to your company. The type
indicates if the application is a desktop installation, or web based application. The link for desktop
installations provides a location you can download the software. The link for web based applications is a
link to the login page of the application.

Selecting the Users Tab displays the users that are currently assigned to your company. It is the
customer administrator’s responsibility to ensure that the user are correct and removed when not
requiring access anymore.

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Homepage/Orientation

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User Management

User Management
Adding a new user
The same process is used to create a customer user and an admin user. Adding a customer user
requires an additional step to assign user licenses for the software applications the user will have access.

To create the new user, go to the Users tab and select Add User

A pop up screen will appear which you need to complete.

1. User Name = this field needs to be unique, it is recommended that you use the users email
address.
2. Password
Pre-select a password for the user. They will receive this in their welcome email and can change
it once they have
logged in
3. First Name
4. Last Name
5. Select Role:
There are two options
Customer Admin and
User. Most users will be
type User. Every
company must have at
least one Customer
Admin.
Select Customer Admin
if you would like to set
up another user in your
company to administer users and licenses.

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User Management

6. Address details:
you can copy your company address or enter a different address
7. Phone Number
8. Email: make sure you add a valid email address. This will be used to confirm the user details,
send the initial password, and if requested send the reset instructions.

Below is an example of a completed form:

Once you have clicked Add you will be directed back to the User screen and your newly set up user along
with all existing users are available.

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The user will receive an email confirming their username and password from the license administration
site. Please note that this doesn’t state which application they have been assigned access. A user can
login and see what licenses they have access.

At this stage the user has only been set-up as a user in the license tool. They do not have access to any
product licenses. The new users need to be linked to the relevant products.

Edit user
The Edit option on the Users tab is used to modify the users profile information. If you select the one
user you need to modify the Edit option is available. You can change the user’s information then select
Update at the bottom of the screen.

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One a user is created you can modify the users information by using the Edit function on User tab with
any one user selected. This will display the user’s information.

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Adding the new user to the license

After the user has been created you need to also assign them to all licenses they have access. From the
user tab, you can select the newly created user and the Assign Licenses option will activate. The Assign
licenses option is only active if only one user is selected.

A pop-up window will appear listing all of the licenses available. To assign a license to the user, select
the slider next to the license. If the application allows remote licenses, you have the option to enable
the user to lease a remote license for a maximum duration. If a product has sub-product be sure to
verify the sub-products you are assigning.

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The user will receive an email confirmation informing them of the licenses they have access.

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Removing a user
When a user leaves your company or changes role, you may need to remove their access to all products.
This can either be done temporarily as just described on the previous chapter or you can delete the
user. Deleting the user will permanently delete all the access and project details, so please be careful
when you are doing this.

To delete a user, go to the Users Tab, select the user you want to delete and select Delete. You can only
delete one user at a time, therefore the delete option is only available when you have selected one user.

Once you have clicked delete, a window will appear asking you to confirm that you wish to delete the
user.

Once you have confirm you are directed back to the Users tab and the user will no longer be visible.

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Manage Licenses

Manage Licenses
New license request
You can request new licenses for your company from the Licenses tab. When you select the Licenses tab,
it will display all of your current licenses, and the New License Request option will be active. If you have
more than ten licenses, you can use the paging at the bottom of the screen.

A pop-up window will open to select the product family and product you would like to request.

When you select the product family, the system will generate a list of product licenses available. If there
are sub-products defined, you must select the sub-products. The request for a product license includes
the maximum number of con-current user, and the duration for the licenses. If the license supports
remote users, indicate the maximum number of remote users, which must be equal to or less than the

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Manage Licenses

maximum number of users. In either the products or sub-products field you can hold down the ‘Ctrl’ key
and select multiple entries to request multiple licenses.

The request for licenses will generate a registration request that will be evaluated by Johnson Controls.
You will be notified if the request is accepted.

Modify license request

From the License tab the admin can request a modification of a current license. This can include a
change to a sub-product, number of licenses, number of remote licenses, and the duration of the
licenses. Select the license you need to modify and the Modify License Request option will be available.

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Manage Licenses

The modify license request screen displays the details of the current licenses.

To modify any of the details of the licenses check the box next to the field and modify the value. To
modify the sub-products, select the products from either the list of available sub-products, or selected
sub-products and use the arrows to move the products between the lists. Selected sub-products are the
product licenses already assigned to the customer.

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Manage Licenses

Once the modifications are approved, don’t forget to assign users to any new licenses.

Assigning users
You can only assign one license at a time. However, you will be able to assign multiple user to the
license.

To assign users to a license, go to the Licenses tab, select the license you want to add the user to and
click Assign Users. The Assign Users option will only be available if you have one license selected.

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Manage Licenses

A pop up screen will appear listing all of the users. To assign a license to a user, select the switch next to
the user. If the product has sub-products, be sure to verify the sub-products. This screen works the
same way as the Assign Licenses option on the User tab described above.

If you have more than 10 users, you can use the filtering options at the top of the screen, or the paging
options at the bottom of the screen to find the users you need to assign.

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Other Functions

Other Functions
History
The system maintains a history of both changes made to users and licenses. View the history of changes
made to a user, from the User tab. Select one user and the History option will be available.

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Other Functions

This will display the summary of the history of the changes to the selected user. Clicking the Click to
Expand option displays the previous value of the changed field.

You can also view a history of changes to a product license from the license tab.

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Other Functions

Reset password
A customer admin has the ability to reset a user’s password. The administrator can either select a
password for the user, or have the system send the user instructions on how to reset their own
password.

From the Users tab, with one user selected, select the Reset Password option.

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Other Functions

The admin will have to provide their password.

Then the admin will be presented with two options to send the user a set of instructions, or set a
password for the user. If you set the password, be sure to complete the confirmation near the bottom
of the screen.

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Other Functions

Active tokens
The customer admin can use the Active Tokens option to identify which licenses a user is currently using.
This can be done from the User or Licenses tab. Within the Active Tokens screen, an admins can release
a license if a user is stuck, or the license needs to be reclaimed.

From the Users tab, select the user you want to display the details.

The Active Tokens screen displays the details of the license usage. This screen includes an option to
force the release of the license which will log the user out of the application.

You will be prompted to confirm you want to force the release of the token.

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Other Functions

From the Licenses tab, you can select a product, and view which users are currently using it, or have
active tokens.

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Revision History

From the active tokens screen you can force release the license as described above from the User tab.

Revision History

Revision Date Who Content

Rev 1.0 30/05/2018 Katrin Michaels First release
Rev 1.1 25/09/2018 Denise Arruda Updated to include all features, and made
generic

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