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However, in order to understand the various Acquisition reports and the users'
acquisition in general, you would need to first understand what channels are
and how they are defined in Google Analytics.
In order to understand channels, you would first need to know about various
traffic sources, medium and campaigns.
For example,
If people visited your website from Google.com then your website traffic
source is 'google'.
If people visited your website from facebook.com then your website traffic
source is 'facebook'.
If people visited your website from quora.com then your website traffic source
is 'quora'.
People can also visit your website directly (via a bookmark or typing the
website address in the browser address bar). In that case Google Analytics
report '(direct)' as your website traffic source.
For example, if a person clicks on the following link which takes him to your
website (www.abc.com):
https://www.abc.com/book-maths-and-stats/?utm_source=fbj2&utm_medium
=social&utm_campaign=pdf-book-campaign&utm_content=ad1
then Google Analytics will report 'fbj2' as your website traffic source.
This is because the value of the utm_source parameter has been set to 'fbj2'.
You can see the list of all the traffic sources in Google Analytics by navigating to
Acquisition > All Traffic > Source / Medium report and then clicking on the
'Source' tab:
A medium can be system defined or user defined. So there are two broad
categories of medium:
1. organic
2. cpc
3. ppc
4. paidsearch
5. (not set)
6. (none)
7. social
8. social-network
9. social-media
10.sm
11.social network
12.social media
13.email
14.affiliate
https://www.abc.com/book-maths-and-stats/?utm_source=fbj2&utm_medium
=paidsocial&utm_campaign=pdf-book-campaign&utm_content=ad1
Note: In Google Analytics, medium names are case sensitive. So 'email', 'Email'
and 'EMAIL' are all treated as different mediums in Google Analytics.
This report list all the traffic sources along with their medium in the first
column.
You can see this list by navigating to Acquisition > All Traffic > Source /
Medium report:
In the case of google / organic, ‘google’ is the traffic source and 'organic' is the
medium.
In the case of (direct) / (none), ‘direct’ is the traffic source and 'none' is the
medium.
Through custom campaigns, you can send detailed information about your
campaigns esp. non-Google marketing campaigns to Google Analytics.
https://www.abc.com/book-maths-and-stats/?utm_source=facebook&utm_m
edium=paidsocial&utm_campaign=excel-charts-ebook&utm_content=ad1
https://www.abc.com/widget/?utm_source=bing&utm_medium=cpc&utm_ca
mpaign=book-widget&utm_content=book-widget-us-ad
You can see the list of all the Google Ads campaigns which sent traffic to your
website by navigating to:
1. Organic Search
2. Paid Search
3. Display
4. Direct
5. Referral
6. Social
7. Email
8. (Other)
Organic search marketing channel (or organic search traffic) can be made up of
any number of traffic sources as long as the medium of the traffic sources is
‘organic’.
● google / organic
● yahoo / organic
● bing / organic
● aol / organic etc
So traffic from Google Ads, Bing Ads, etc is an example of paid search traffic.
Paid search marketing channel (or paid search traffic) can be made up of any
number of traffic sources as long as the medium of the traffic sources is one of
the following:
● cpc
● ppc
● paidsearch
● google / cpc
● bing / cpc
Display marketing channel (or display traffic) can be made up of any number of
traffic sources as long as the medium of the traffic sources is one of the
following:
● display
● expedia / display
● tripadvisor / display
● brightroll / banner
● bbc / cpm
In the following cases, a referrer is not passed and hence the traffic is
reported as direct traffic by Google Analytics:
The Direct marketing channel can be made up of any number of traffic sources
as long as the traffic source exactly matches ‘direct’ and the traffic medium
exactly matches one of the following:
● (none)
● (not set)
Technically speaking, traffic from any website to your website is referral traffic
(as long as a referrer is being passed by a user’s web browser).
But in the context of Google Analytics, traffic from search engines and most
PPC/CPM ads (like Google Ads), is not reported as referral traffic.
For example, the referral marketing channel can be made up of following traffic
sources:
You can also find referral traffic in Google Analytics by navigating to Acquisition
> All Traffic > Referrals report:
The Social marketing channel (or social media traffic) can be made up of any
number of traffic sources as long as the Social Source Referral exactly matches
Yes or medium of the traffic sources is one of the following:
● social
● social-network
● social-media
For example, the social marketing channel can be made up of following traffic
sources:
● Facebook
● Pinterest
● Instagram
● YouTube
● credit
● Naver
● Twitter
The Email marketing channel (or email traffic) can be made up of any number
of traffic sources as long as the medium of the traffic sources is ‘email’.
For example, the email marketing channel can be made up of following traffic
sources:
● activecampaign / email
● getresponse / email
The (Other) marketing channel (or other advertising traffic) can be made up of
any number of traffic sources as long as the medium of the traffic sources is
one of the following: cpv, cpa, cpp, content-text or the medium is defined by a
user (via the custom tracking parameters ‘utm_medium’) or the medium is not
set by the user (not set).
Note: The medium (not set) means, a user didn’t set the medium for his
custom campaign via the utm_medium parameter.
● twitterfeed / Linkedin
● Growthackers.com / community
● whos_blogging_what / newsletter
● conversionBook / word-document
● ABC user / (not set)
But if you have to change the definition of a default marketing channel say
'direct' in GA then follow the steps below:
Step-2: Under the 'View' column, click on Channel Settings > Channel
Grouping
GA display this warning message for a good reason. Any change to the
definition of default marketing channels, permanently changes how the new
traffic is classified. However, historical data will not be affected.
Step-4: Let us suppose you want to change the definition of direct traffic. You
want the traffic coming to your website from your other website (say xyz.com)
to be also treated as direct traffic by Google Analytics. To do this, click on the
pencil icon, next to 'Direct' channel:
or if
If I use the 'AND' logical operator here (by clicking on the 'AND' button):
And if
Step-8: Click on the 'Done' button and then on the 'Save' button at the bottom
of your screen.
Step-1: Navigate to the 'Admin' section of your main reporting view in Google
Analytics.
Step-2: Under the 'View' section, click on Channel Settings > Channel
Grouping:
Step-6: Click on the 'Done' button and then on the 'Save' button at the bottom
of your screen.
Now going forward, my default channel grouping will also include my new
marketing channel called 'Optimize Smart Newsletter':
That's how you can create a custom marketing channel in Google Analytics.
By setting up a generic paid search channel, you can get a better understanding
of the performance of non-branded search keywords in terms of driving traffic
and sales to your website.
The branded keywords are search terms which include your brand name.
In order to reveal not provided keywords in your Google Analytics property, you
need to use a tool like 'Keyword Hero' and collect at least 30 days of keywords
data.
Step-6: Under the 'View' column, click on Channel Settings > Manage Brand
Terms
You should now see your keywords list under the column 'Active brand terms':
Step-11: Click on 'Yes Set up now' button. As soon as you click on this button,
you will see the following dialog box:
Step-12: Click on the 'Dismiss' button. You should now see two new channels
named 'Generic Paid Search' and 'Branded Paid Search' added to your default
channel grouping:
Step-15: Click on the 'pencil' button next to 'Branded Paid Search' channel to
see how it has been defined:
You have now successfully created 'Generic Paid Search' and 'Branded Paid
Search' marketing channels.
Note: Make sure that Branded Paid Search and Generic Paid Search channels
are above the default Paid Search channel in the Channel Definitions list.
The organic keywords are the search terms which generated free traffic for
your website from search engine websites like Google.com, Bing.com,
Yandex.com etc.
Step-1: Make sure your Google Analytics property is not suffering from not
provided keywords issues and that you are using a tool 'Keyword Hero' to get
not provided keywords data.
Step-4: Under the 'View' column, click on Channel Settings > Channel
Grouping.
Step-6: Click on 'Define a new channel' button and then create a new generic
organic search channel with the following specifications:
Step-8: Click on 'Define a new channel' button and then create a new branded
organic search channel with the following specifications:
You should now see the two new channels added to channel definitions under
'Default Channel Grouping':
Note: Make sure that Branded Organic Search and Generic Organic Search
channels are above the default Organic Search channel in the Channel
Definitions list.
I have seen many issues, from incorrect tracking code, selecting the wrong KPIs,
to analyzing data without using custom reports or advanced segments.
And they seem to be making this mistake over and over again.
They give the credit for conversions to the last touchpoint (campaign, ad,
search term...).
They can’t help themselves because they believe that the Google Analytics
reports are ‘what you see is what you get’.
But they are actually ‘what you interpret is what you get’.
This has resulted in marketers making wrong business decisions and losing
money.
All the data you see in Google Analytics reports today lies to you unless you
know exactly how to interpret it correctly.
During an HTTP to HTTPS redirect (or vice versa), the referrer is not passed
because of security reasons.
So on the surface, it may look like most people are visiting your website
directly, but this is not usually the case.
But this analysis does not end here because you are still not looking at the
complete picture.
People do not always access your website directly and then make a purchase
straight away.
They are generally exposed to multiple marketing channels (display ads, social
media, paid search, organic search, referral websites, email, etc.) before they
access your website directly.
To get this type of understanding, you need to understand and implement web
analytics.
But you learn data analysis and data interpretation from web analytics and
not from Google Analytics.
The direction in which your analysis will move will determine the direction in
which your marketing campaigns will move.
You get that direction from ‘web analytics’ and not from ‘Google Analytics’.
So what I have done is, I have put together a completely free training for you.