Management and Operations

1. Literature review
LO1
Differentiate between the role of a leader and the function of a manager.
Manager
Manager is a member of a company who is focused on planning, organizing, leading, and
controlling the overall activities of company so that they can achieve all their goals and
objectives. Managers within companies are the people who are held responsible and
accountable for guiding, motivating, and supporting their subordinates in order to make the
operational activities working smoothly in order to achieve company goals and objectives (F.
John Reh, 2017). There are three levels of managers including the top level, middle level, and
lower level managers.

 The top level of management is concerned with overall managing of performance and
working of the overall department of a company while having responsibility of all the
departments while being highest within the company. Top management is responsible
for making decisions and setting goals for middle managers (MSG, 2017). The top
level managers includes CEO, CFO, CIO, and many others.
 Middle level management is the linking member in between the top and lower level
management who are there to ensure implementation of all the top managers decision
by lower level management. Middle managers are there having great knowledge and
experience regarding implementation of overall strategies of the company and focus
on getting all the work done on the exact timings meeting all the needs. The middle
level managers may include general manager or the regional manager.
 Lower level management involves the people responsible for daily working
supervision of the lower level working staff as well as the daily labor. Lower level
mangers take directions from top management and eventually get work done by the
staff and perform their work in accordance with directions of middle managers.
Lower level managers includes supervisors, office managers, line managers, section
managers, and account managers etc.