Professional Documents
Culture Documents
Methodology Overview
Agency
CALEA serves as the premier credentialing association for public
Direccion de Seguridad Publica y
safety agencies and provides accreditation services for law
Transito del Municipio de Metepec
enforcement organizations, public safety communication centers,
Av. Tecnológico S/N San Salvador
public safety training academies, and campus security agencies. The
Tizatlalli
standards are promulgated by a board of 21 commissioners,
Metepec, EM 52172
representing a full spectrum of public safety leadership. The
Chief Executive Officer assessment process includes extensive self-assessment, annual
Comisario remote web-based assessments, and quadrennial site-based
Jesús Alberto Ramírez Manzur assessments. Additionally candidate agencies are presented to the
Commission for final consideration and credentialing.
CALEA Accreditation is a voluntary process and participating
public safety agencies, by involvement, have demonstrated a
commitment to professionalism. The program is intended to enhance
organization service capacities and effectiveness, serve as a tool for
policy decisions and management, promote transparency and
community trust, and establish a platform for continuous review.
CALEA Accreditation is the Gold Standard for Public Safety
Agencies and represents a commitment to excellence.
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TABLE OF CONTENTS
Executive Summary
Community Profile
Agency History
International Association of
Chiefs of Police (IACP)
Police Executive
ResearchForum (PERF)
National Organization of
Black Law Enforcement
Executives (NOBLE)
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Assessment Report 2018 November 08, 2018
EXECUTIVE SUMMARY
Overview:
The Direccion de Seguridad Publica y Transito del Municipio de Metepec Agency is currently commanded by Jesús
Alberto Ramírez Manzur. The agency participated in a remote assessment(s), as well as site-based assessment activities
as components of the accreditation process. The executive summary serves as a synopsis of key findings, with greater
details found in the body of the report.
DETAINEES - Whether a crime is a felony or misdemeanor decides which direction the detainee is funneled to
for final adjudication. Misdemeanor crimes are addressed by the MPD, who then processes the detainee and
either temporarily lodges the detainee, or releases to appear. In the event that the detainee has committed a
felony, the MPD immediately turns the detainee over to the Ministerial (State) police for adjudication.
The agency supports a holding facility for detainees that provides for all of the detainee's needs, and also provides
proper sight/sound separation for male, female and juvenile detainees.
FUTURE ISSUES - Changing the perspectives of the community remains the biggest change for the CEO and his
staff. The Director has done an exceptional job of laying the first few blocks in the foundation, but it will a long
and challenging journey. The first efforts are clearly discernible when looking at the recruiting efforts and the
agency messaging directed at the new officers. The focus on "service" is repeatedly woven int the agency
directives and training. Followed closely by personal accountability. Steps have already been taken to remove
those officers from the street who might pose the biggest liabilities, which sends a clear message to the others.
The director knows that there are many more challenges ahead, but he firmly believes that being accredited is that
very important first step in effecting change.
TRAINING - As the Director stated during an interview, training is the key ingredient to changing the
perspectives that community members have of policing in the City of Metepec. The better trained the officers
are, the better level of service. The better level of service sets the base-line of how competent the agency is
perceived, which engenders a greater sense of confidence the residents will have for the agency. The MPD has
applied training that focuses on treating the public with greater compassion and respect has already proven to be
beneficial when it comes to public confidence. That was made clear during the public forum.
CRIME PREVENTION - The agency's technical prevention methods were exceptional and offered a much
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different perspective on public surveillance efforts aimed at prevention and protection. With more than 400
CCTV camera's placed around the City of Metepec that are monitored 24/7, the community enjoys the benefits of
crime prevention and protection not known to hundreds of other communities both in Mexico and the U.S. By
Mexican law, the MPD is considered a police organization whose mandate is prevention. To expand on the video
surveillance, the agency developed a mobile telephone app that allows the owner to report a crime as it occurs
through the use of the app in conjunction with the 911-communication system, subsequently leveraging the power
and convenience of social media and making it a strong ally in the fight against crime.
During the Site-Based Assessment Review, the assessment team conducted 8 interviews regarding the topical areas
previously defined. The interviews were with agency members and members of the community. The approach not only
further confirmed standards adherence, but also considered effectiveness measures, process management and intended
outcomes.
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Assessment Report 2018 November 08, 2018
-Forensic Practice in the matter of Federal Motor Carrier (National Security Commission)
-Municipal Preventive Police (Ministry of the Interior)
-Certificate of Labor Competence of Application of police practices for the regulation of motor transport and accident
prevention (Ministry of Public Education and Federal Police)
-First Line Supervisor Course (United StatesEmbassy and Executive Secretariat of the National Public Security System)
-Municipal Preventive Police Commander Course (National Public Security System and Government of Puebla).
Commissioner Manzur has12 years of experience as a Federal Police, and 3 years as Director of Public Security and
Transit of Metepec.
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Assessment Report 2018 November 08, 2018
COMMUNITY PROFILE
The percentage of the population living in poverty according to the CONEVAL is 26.3%, that is, 67,892 inhabitants of
Metepec have at least one social deficiency in any of the indicators mentioned above and their income is insufficient to
acquire the goods and services required for basic needs. Provide a minimum of and reach a page size that describes the
geographic area, the largest source of employment, the critical infrastructure and the level of education, the largest
source of employment for your community. ..
The municipality of Metepec, State of Mexico, is 43.76 square miles and is adjacent to the municipalities of: San Mateo
Atenco, Lerma, Santiago Tianguistenco, Toluca, Calimaya, Mexicaltzingo and Chapultepec. To the south: the
municipalities of Calimaya, Mexicaltzingo, Chapultepec (municipality) and Toluca. To the east: the municipalities of
San Mateo Atenco, Lerma, and Santiago Tianguistenco.
According to the regionalization of the Government of the State of Mexico, the municipality of Metepec is located in
region VI, whose economic activities vary according to the productive development and the socioeconomic potential of
the municipalities that make up the region. Due to the relative closeness of the poles and a limited number of PMIs this
information applies to the five proposed locations.
Metepec excels in the commercial and services sector, which is particularly important since it concentrates more than
half of the economically active population.
On the other hand, agriculture and industry are unevenly distributed, even in the region, agriculture does not have a
significant representation.
In the municipality there are a total of 2,750 economic units that represent 1.21% of the total economic units located in
the State of Mexico, which employ 10,488 people, who are located mainly in the area of trade and services, being the
largest number of establishments (5.28 in services, 2.78 in commerce and 5.04 in manufacturing).
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Assessment Report 2018 November 08, 2018
AGENCY HISTORY
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Assessment Report 2018 November 08, 2018
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Assessment Report 2018 November 08, 2018
AGENCY SUCCESSES
Within the Directorate of Public Safety and Traffic of Metepec, the first accreditation period is carried out, with the
following mission and vision:
MISSION
Preserve and maintain public order and social peace to protect the physical integrity, rights and property of
metepequenses, through the formulation and implementation of programs and coordinated actions between the three
levels of government and citizens, to combat crime and prevent the commission of crimes.
VISION
Be an organization that stands out for continually strengthening trust and citizen participation through the
implementation of policies that provide the guarantee of human rights, the physical integrity of people and their
heritage, through a professional, efficient and responsible police in their working methods and police intelligence
systems.
According to this, the following successes are established when achieving the accreditation of CALEA:
The improvement in the implementation and application of police functions.
Better functionality in the police field; at the time of carrying out the implementation of the standards, as long as
human rights are respected.
Reasoning at the moment of applying the use of force, as well as the analysis of the critical situations in which it is
carried out.
Respect Public Security policies.
Comply in an appropriate manner with the current policies, and administrative & disciplinary provisions that are above
what is established in each one of the CALEA standards.
That is why this agency considers it of the utmost importance to satisfactorily carry out compliance with the standards
and thus achieve the accreditation of this certification for agencies in charge of complying with the law.
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Assessment Report 2018 November 08, 2018
1. Natural Disasters, where you do not have what it takes to solve the critical situation that arises.
2. Man-made disasters that can get out of control.
3. Any attempt against the organization's facilities.
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Assessment Report 2018 November 08, 2018
Standards Findings
1 Law Enforcement Role and Authority
1.1.1 Oath of Office (LE1) Compliance Verified
1.1.2 Code of Ethics* (LE1) Compliance Verified
1.2.1 Legal Authority Defined (LE1) Compliance Verified
1.2.3 Compliance with Constitutional Requirements (LE1) Compliance Verified
1.2.4 Search and Seizure (LE1) Compliance Verified
1.2.5 Arrest with/without Warrant (LE1) Compliance Verified
1.2.8 Strip/Body Cavity Search (LE1) Compliance Verified
1.2.9 Bias Based Profiling* (LE1) Compliance Verified
1.3.1 Use of Reasonable Force (LE1) Compliance Verified
1.3.2 Use of Deadly Force (LE1) Compliance Verified
1.3.3 Warning Shots (LE1) Compliance Verified
1.3.4 Use of Authorized Less Lethal Weapons (LE1) Compliance Verified
1.3.5 Rendering Aid After Use of Weapons (LE1) Compliance Verified
1.3.6 Reporting Uses of Force* (LE1) Compliance Verified
1.3.7 Reviewing Reports of 1.3.6* (LE1) Compliance Verified
1.3.8 Removal from Line of Duty Assignment Use of Force (LE1) Compliance Verified
1.3.9 Authorization: Weapons and Ammunition (LE1) Compliance Verified
Notes: CSM Notes: ISSUE: Bullet "b" The written directive does not specify ammunition approved by the agency.
AGENCY ACTION NEEDED: The agency needs to include ammunition approved by the agency in their written
directive. ASSESSOR NOTES: The agency included the necessary information indicating what ammunition is
approved, in the agency directive.
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Standards Findings
3 Contractual Agreements for Law Enforcement Services
3.1.1 Written Agreement for Services Provided (LE1) Compliance Verified
11 Organization and Administration
11.1.1 Description of Organization (LE1) Compliance Verified
11.3.1 Responsibility/Authority (LE1) Compliance Verified
11.4.5 Notify CEO of Incident with Liability (LE1) Compliance Verified
12 Direction
12.1.2 Command Protocol (LE1) Compliance Verified
12.1.3 Obey Lawful Orders (LE1) Compliance Verified
12.2.1 The Written Directive System (LE1) Compliance Verified
12.2.2 Dissemination and Storage (LE1) Compliance Verified
15 Planning and Research Goals and Objectives and Crime Analysis
15.2.1 Annual Updating/Goals and Objectives* (LE1) Compliance Verified
Notes: CSM Notes: ISSUE: The written directive does not specify "annual" updating of goals & objectives.
AGENCY ACTION NEEDED: The written directive needs to specify "annual" updating of goals & objectives.
ASSESSOR NOTES: The agency included the annual updating language into the agency directive.
16 Allocation and Distribution of Personnel and Personnel Alternatives
16.3.1 Program Description (LE1) Not Applicable by Function
16.3.2 Selection Criteria (LE1) Not Applicable by Function
16.3.3 Entry Level Training (LE1) Not Applicable by Function
16.3.5 In-Service Training (LE1) Not Applicable by Function
16.3.6 Use of Force Training & Firearms Proficiency (LE1) Not Applicable by Function
32 Selection
32.1.1 Selection Process Described (LE1) Compliance Verified
32.2.1 Background Investigations (LE1) Compliance Verified
32.2.7 Medical Examinations (LE1) Compliance Verified
32.2.8 Emotional Stability/Psychological Fitness Examinations (LE1) Compliance Verified
33 Training and Career Development
33.1.4 Lesson Plan Requirements (LE1) Compliance Verified
33.1.5 Remedial Training (LE1) Compliance Verified
33.1.6 Employee Training Record Maintenance (LE1) Compliance Verified
33.1.7 Training Class Records Maintenance (LE1) Compliance Verified
33.4.1 Entry Level Training Required (LE1) Compliance Verified
33.4.3 Field Training Program (LE1) Compliance Verified
Notes: CSM Notes: ISSUE: Regarding bullet "a", the field training duration is not included in the written directive.
AGENCY ACTION NEEDED: The agency needs to add field training duration of at least four weeks in their written
directive. ASSESSOR NOTES: The agency added the field training information requested.
33.5.1 Annual Retraining Program* (LE1) Compliance Verified
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Standards Findings
33.5.3 Accreditation Training (LE1) Compliance Verified
Notes: CSM Notes: ISSUE: Regarding bullet "a", the written directive does not include the required time period for
accreditation information, "within thirty days after after their employment begins or within thirty days after
completing the recruiting academy." AGENCY ACTION NEEDED: The agency needs to add, "within thirty days" in
their written directive. ASSESSOR NOTES: The agency adjusted the directive to reflect a minimum of 15 days after
the completion of the academy.
33.6.2 Tactical Team Training Program (LE1) Compliance Verified
33.8.2 Skill Development Training Upon Promotion (LE1) Compliance Verified
34 Promotion
34.1.3 Promotional Process Described (LE1) Compliance Verified
34.1.7 Promotional Probation (LE1) Compliance Verified
35 Performance Evaluation
35.1.1 Performance Evaluation System (LE1) Compliance Verified
35.1.2 Annual Evaluation* (LE1) Compliance Verified
35.1.7 Employee Counseling (LE1) Compliance Verified
35.1.9 Personnel Early Warning System* (LE1) Compliance Verified
Notes: CSM Notes: ISSUE: Provisions to initiate a review based on current patterns of collected material are not
clearly established in the written directive. AGENCY ACTION NEEDED: The directive needs to clearly state the a
review. ASSESSOR NOTES: The agency added a three incident minimum to the EW system, which will activate a
review for the employees record by the leagl department.
41 Patrol
41.1.4 Agency Animals (LE1) Compliance Verified
41.2.1 Responding Procedures (LE1) Compliance Verified
Notes: CSM Notes: ISSUE: The written directive does not include responding procedures for routine calls AGENCY
ACTION NEEDED: The written directive needs to include responding procedures for routine calls. ASSESSOR
NOTES: The agency re-wrote the directive in its entirety to include three levels of response priorities based on the
severity of the call.
41.2.2 Pursuit of Motor Vehicles* (LE1) Compliance Verified
41.2.3 Roadblocks and Forcible Stopping* (LE1) Compliance Verified
Notes: CSM Notes: ISSUE: - The standard has no written directive in the file and is marked in compliance. AGENCY
ACTION NEEDED: the agency needs to add a written directive or mark as N/A (if not applicable). ASSESSOR
NOTES: Roadblocks and forcible stops are prohibited. The agency added that the use of the patrol vehicle in forcible
stops can only be done under deadly force situations and with authorization.
41.2.4 Notification Procedures (LE1) Compliance Verified
41.2.5 Missing Persons (LE1) Compliance Verified
Notes: CSM Notes: ISSUE: The requirements for bullets "a" and "f" are not added to the written directive. AGENCY
ACTION NEEDED: The agency needs to add the requirements for bullets "a" and "f" to their written directive.
ASSESSOR NOTES: The agency developed a specific form to be used by officers to fill out missing person or mental
health.
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Standards Findings
41.2.6 Missing Children (LE1) Compliance Verified
Notes: CSM Notes: ISSUE: The requirements for bullets "e" and "f" are not added to the written directive. AGENCY
ACTION NEEDED: The agency needs to add the requirements for bullets "e" and "f" to their written directive.
ASSESSOR NOTES: The agency modified the directive for bullet E, but bullet F is not applicable because the
responsibility to follow through on such a case lies with the state police.
41.2.7 Mental Illness* (LE1) Compliance Verified
Notes: CSM Notes: ISSUE: All bullets are out of compliance. AGENCY ACTION NEEDED: A written directive
needs to be added containing all requirements in this standard. ASSESSOR NOTES: The agency changed the
directive in bullets A and B to reflect the procedures that are within the agency's capabilities. If the illness is so
severe and beyond the resources of the agency, the person will be turned over to he respective State mental health
agency. The agency exceeds the re-training requirement for every three years, by requiring annual re-training.
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Standards Findings
61.3.3 Escorts (LE1) Compliance Verified
61.4.1 Assistance Highway Users (LE1) Compliance Verified
61.4.2 Hazardous Highway Conditions (LE1) Compliance Verified
61.4.3 Towing (LE1) Compliance Verified
70 Detainee Transportation
70.1.1 Pre-Transport Prisoner Searches (LE1) Compliance Verified
70.1.2 Searching Transport Vehicles (LE1) Compliance Verified
70.1.6 Procedures Transport Destination (LE1) Compliance Verified
70.1.7 Procedures Escape* (LE1) Compliance Verified
70.1.8 Notify Court of Security Hazard (LE1) Compliance Verified
70.2.1 Prisoner Restraint Requirement (LE1) Compliance Verified
70.4.2 Rear Compartment Modifications (LE1) Compliance Verified
71 Processing and Temporary Detention
71.1.1 Designate Rooms or Areas (LE1) Compliance Verified
71.2.1 Training of Personnel* (LE1) Compliance Verified
71.3.1 Procedures (LE1) Compliance Verified
71.3.3 Security (LE1) Compliance Verified
71.4.1 Physical Conditions (LE1) Compliance Verified
71.4.2 Fire Prevention/Suppression (LE1) Compliance Verified
71.4.3 Inspections* (LE1) Compliance Verified
71.5.1 Security Concerns in Designated Processing or Testing Rooms/Areas (LE1) Compliance Verified
72 Holding Facility
72.1.1 Training User Personnel* (LE1) Compliance Verified
Notes: CSM Notes: ISSUE: The standard calls for retraining at a minimum every three years. AGENCY ACTION
NEEDED:The written directive needs to be rewritten to reflect that. ASSESSOR NOTES: The agency modified the
directive to reflect the need for retraining every year, or upon assignment.
72.4.1 Securing Firearms (LE1) Compliance Verified
72.5.3 Sight and Sound Separation (LE1) Compliance Verified
73 Court Security
73.1.1 Role Authority Policies (LE1) Compliance Verified
73.3.1 Weapon Lockboxes (LE1) Compliance Verified
73.4.2 External Communications (LE1) Compliance Verified
73.5.12 Securing Firearms (LE1) Compliance Verified
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Standards Findings
73.5.18 Designated Control Point (LE1) Compliance Verified
74 Legal Process
74.1.1 Information Recording (LE1) Compliance Verified
81 Communications
81.2.1 24 Hour Toll-Free Service (LE1) Compliance Verified
81.2.2 Continuous Two-Way Capability (LE1) Compliance Verified
81.2.3 Recording Information (LE1) Compliance Verified
81.2.4 Radio Communications Procedures (LE1) Compliance Verified
81.2.5 Access to Resources (LE1) Compliance Verified
81.2.8 Recording and Playback (LE1) Compliance Verified
81.2.12 Misdirected Emergency Calls (LE1) Compliance Verified
81.2.14 First Aid Over Phone (LE1) Compliance Verified
81.3.1 Communications Center Security (LE1) Compliance Verified
81.3.2 Alternate Power Source* (LE1) Compliance Verified
82 Central Records
82.1.1 Privacy and Security (LE1) Compliance Verified
82.1.2 Juvenile Records (LE1) Compliance Verified
82.1.6 Computer File Backup and Storage* (LE1) Compliance Verified
82.2.1 Field Reporting System (LE1) Compliance Verified
82.2.2 Reporting Requirements (LE1) Compliance Verified
82.2.3 Case Numbering System (LE1) Compliance Verified
82.3.4 Traffic Citation Maintenance (LE1) Compliance Verified
83 Collection and Preservation of Evidence
83.1.1 24 Hour Availability (LE1) Compliance Verified
83.2.1 Guidelines and Procedures (LE1) Compliance Verified
83.2.4 Equipment and Supplies (LE1) Compliance Verified
83.2.6 Report Preparation (LE1) Compliance Verified
83.3.2 Evidence Laboratory Submission (LE1) Compliance Verified
84 Property and Evidence Control
84.1.1 Evidence/Property Control System (LE1) Compliance Verified
84.1.2 Storage and Security (LE1) Compliance Verified
84.1.3 Temporary Security (LE1) Compliance Verified
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Standards Findings
84.1.4 Security of Controlled Substances Weapons for Training (LE1) Compliance Verified
84.1.5 Records Status of Property (LE1) Not Applicable by Function
84.1.6 Inspections and Reports* (LE1) Compliance Verified
91 Campus Law Enforcement
91.1.1 Risk Assessment and Analysis* (LE1) Not Applicable by Function
91.1.3 Campus Background Investigation (LE1) Not Applicable by Function
91.1.4 Campus Security Escort Service (LE1) Not Applicable by Function
91.1.5 Emergency Notification System (LE1) Not Applicable by Function
91.1.7 Behavioral Threat Assessment (LE1) Not Applicable by Function
91.1.8 Security Camera Responsibilities* (LE1) Not Applicable by Function
91.1.9 Emergency Only Phones and Devices* (LE1) Not Applicable by Function
91.1.10 Administrative Investigation Procedures (LE1) Not Applicable by Function
91.2.1 Agency Role and Responsibilities (LE1) Not Applicable by Function
91.3.1 Agency Role and Responsibilities (LE1) Not Applicable by Function
91.4.1 Position Responsible for Clery Act* (LE1) Not Applicable by Function
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Assessment Report 2018 November 08, 2018
SITE-BASED ASSESSMENT
11/8/2018
On Friday August 24th, a conference call between the agency CEO, his accreditation manager and members of the
onsite team took place. The discussion centered around the outstanding files that were in the process of being adjusted
and the onsite agenda. Due to the narrow time lines set for the onsite, the discussion with the CEO focused on critical
operations only. One of those operations is the public CCTV system throughout the city center area, which ties into
agency's extensive work in leveraging social media as a technological "Eyes and Ears" program. One other very
important scheduling requirement was meeting the Mayor of Metepec, who has been a strong advocate for this
process. The Team Leader provided an outline of topic areas to both the assessment team, and to the agency, that will
work as a guide for both on critical areas of focus, and will compliment the agency's agenda.
Recruitment
When recruits are hired by the agency, they attend a police academy in the neighboring City of Toluca. The academy
consists of 972 hours of training in all aspects of national, state and municipal law. Once the recruit has graduated
form the academy, they participate in a field training program that lasts for four to five weeks, the recruit is then
assigned to an experienced officer for the next one to two years as a patrol partner.
The team met with the employee responsible with the recruitment process for the SPTMM, Ms. Marta Sandra Montoya
Garcia. Ms. Montoya described in detail the recruitment process for the SPTMM. On average, the agency will seek to
fill roughly 25 police positions each year to address staffing attrition. The process starts with advertisements on the
City social media pages and thorough the local media outlets. The agency also posts banners and posters around the
City. Agency staff members attend job fairs and local public areas to set up recruiting information kiosks. The agency
receives approximately 200 applicants each hiring process, which is then sifted down to the final list of qualified
candidates.
The candidates must fill out a personal background packet and also provide a letter that they have no criminal record.
This information is then verified through a background investigation service contracted through the State government.
The candidate will undergo a physical examination, polygraph, toxicology and psychological testing, along with an
economic background assessment. Once the final candidates are chosen, they are then sent to a regional academy for
training. When asked about the challenge of recruiting female candidates (the agency reports that female sworn
officers represent about 15% of the sworn staff), Ms. Montoya stated it is a challenge due to cultural implications.
However, she said that they are making progress in that regard.
Standards Issues:
None noted
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Suggestions
DETAINEES
The Director explained to the team that the SPTMM is considered a prevention police agency. As such, the agency is
limited in what type of cases that they investigate. All misdemeanor crimes are the responsibility of the SPTMM,
while all felonies are passed on to the Ministerial (State ) Police. In close cases, the decision whether the crime is one
or the other falls to the "Solicitor's Office.
The agency houses only the misdemeanents, who cannot be held more than 36 hours. The agency provided the team
with a tour of the holding facility. The assessors viewed the female and juvenile holding areas, all separated from each
other and the male cells for sight and sound considerations. The team could not view the male area due to the fact that
there were several detainees currently housed in them. The area was was clean and well ordered. For the benefit of
the detainee, the agency had placed a flow-chart graphic on the back wall of the processing area, that depicts the
detainee process through to the court proceedings. Evacuation and fire routes diagrams were also placed in the holding
cell area.
On average, up to ten (10) detainees might be housed daily at any given time. That number might increase to 30 per
day during the weekends. The SPTMM Headquarters's is co-located in the same plaza as the Municipal Court, which is
currently undergoing renovations after damage was caused to the building during a recent earthquake. The State has
set up a temporary building between the Court and the SPTMM building where they conduct the business of the Court.
Standards Issues:
None noted
Suggestions
FUTURE ISSUES
Team members met with the Director on Wednesday, August 29, to discuss his future concerns for his agency.
Director Rameriz stated quite emphatically that he wished to raise the level of professionalism for his staff, along with
training and education. The Director believes strongly that; to overcome the long-held negative perceptions that
residents of his community and throughout Mexico, have of the police, they must move to higher levels of professional
service and deportment. His goal is to have the level of professionalism demonstrated by his officers, is equal to the
laws of Mexico.
The agency has worked very hard over the past three years to gain the respect of the community. They began by
focusing on the areas of greatest need, and ares where there was a clear disconnect with the community members.
They conducted more than forty meetings with schools, church and businesses to discuss community concerns. The
Director explained to the participants of these meetings, what efforts he and his department were making to raise the
level of professionalism within the police department.
Over the past few years, the Mexican government and judicial system made sweeping changes to Mexican laws
regarding arrest and incarceration. These changes have forced the municipal police to provide more in depth training
on human rights issues and arrest procedures. The Director believes that, as a result, the officers are better versed in
federal and state laws and developed better personal interaction skills that have opened up communication with people
during critical events, A testament to the success of building on those communication skills is the agency's Use of
Force table. The agency recorded only two (2) use of physical force engagements in 2017. In a municipality of more
than a quarter of a million people, that is an incredible demonstration of restraint and mutual respect between the police
and the community they serve.
In a candid conversation with the Director and his second in Command, Marco Antonio Lopez Garcia, he openly
addressed the very sensitive, but widely held, perceptions of police corruption in Mexican policing. Not shying away
21
from the topic, the Director spoke to how he addressed the issue in his own agency by identifying those officers, who
have had a history of negative public encounters, and reassigned them to non-public contact positions. The Director
strongly believes that ethical behavior starts at the top, and he has made his position very clear when it comes to
addressing unethical behaviors within his organization.
Standards Issues:
None noted
Suggestions
TRAINING
The agency conducts annual firearms qualification for all personnel, even though the government of Mexico requires
qualification once every three years. Unique to Mexico is how the agency arms their officers. The Mexican military
issue the patrol pistols and rifles to the state, who in turn issues the weapons to the individual agencies. The officers
will then be issued a pistol. After qualifying with the pistol, the serial number will be recorded and a card is issued to
the officer continuing personal information and the serial number of the weapon issued. When the officer arrives for
duty, they report to the agency armory to be issued their firearm. The armory is a secure vault that does not allow
anyone inside without authorization. At the end of the officers shift, they will return to the armory and turn their
weapon into the armorer. The Mexican government conducts an audit every six months on the weapons assigned to
the agency.
Standards Issues:
None noted
Suggestions
CRIME PREVENTION
According to the Director of the Direccion de Seguridad Publica y Transito del Municipio de Metepec (SPTMM), Jesus
Alberto Rameriz Manzur, the number one crime in Metepec is auto theft, followed by domestic violence. When asked
about the auto theft crimes, the director pointed out that the thieves pick on one particular car made by Nissan. These
cars are easily stolen and are parted out on the black market, mostly to the taxi businesses, due to the fact that this
model is widley used through out Mexico for the taxi industry.
To combat the problem, the SPTMM utilized the City's expansive public CCTV system to ficus on these cars. They
provided a video to the team showing that actual theft of one these cars that was caught on camera. Through the
agency's Criminal Intelligence Unit, the suspects in a large number of these thefts was identified and arrested. The
suspect was using his own children and others to steal these cars and sell them to "chop shops." It was estimated that
this individual and his "crew" were responsible for the theft or more then 300 cars.
The camera system that was recently implemented by the agency consists of more than 400 CCTV cameras that have
been placed through the center portion of the town. A good portion of these cameras were paid for by the State of
mexico and the Federal government. The City of Metepec also paid for a number of the cameras. Once installed, the
SPTMM opened, what can be considered a state-of-the-art intelligence fusion center, which is securely located in a
municipal building. The team was taken on a tour of the facility.
Upon entrance into the area of the Center, the team encountered a heavily armed police officer at the entrance.
Fingerprint ID systems are in place to allow entry along with a pass code. Once inside the Center the team observed a
wall of TV monitors that was probably 30 to 4090 feet long, containing dozens of monitors. Located in front of these
monitors was 15 SPTMM officers who were sitting at long tables and were monitoring individual screens in
22
front them. The team was introduced to the supervisor who explained how the system works.
The room is staffed 24 - 7. The officers who monitor the screens are assigned to a district where they randomly scan
the cameras located in that district. If they observe any suspicious or illegal activity, they can zoom in on the action by
using the camera systems pan and tilt capabilities. Once they locate the target of their concern, they can project that
image on the wall monitors. The staff demonstrated how they could identify a vehicle in a parking lot, then zoom in on
the license plate to get the plate number. In support of the cameras, the room houses one officer who access to the
CAD system. If the agency receives a 911 call, that information is immediately passed on to the officer monitoring the
cameras in tat district. The cameras are geo-located and the officer can see a visual of where the cameras are located
in the area of the call and activate those cameras as the assigned police cars are heading into the area of the call.
Additionally, the CAD system provides a 24 hour "look-back" graphic of calls for service by district. An officer
monitors the graphics and provides that information to the officers monitoring the cameras, and to the officers on the
street. The pie graphs offer the viewer the type of crimes committed and the temporal information of those crimes,
over the past 24 hours. Patrols can monitor those areas based on the information provided along with their colleagues at
the camera monitors. This team approach was instrumental in catching the "family" car theft ring.
The agency relies heavily on social media for daily passive surveillance out on the street. Unique just to Metepec, City
residents can subscribe to a City APP that allows the user to activate a call if they see a crime being committed. The
user activates the app that sends the callers geo-location, to the 911-Communications Center. The caller can actually
activate their cell phone's camera system ad transmit the video directly to the agency, in real time. The Center's
supervisor stated that the greatest number of those calls are regarding crashes and the Center can send the
appropriate units based on what they can determine - visually - of the severity of the crash. According to the
Mayor and Director, the SPTMM is scheduled add an additional 100 cameras over the next year. These cameras will
be placed in some of the outlying areas around the City.
In order to address the high number of domestic violence crimes, the agency worked with a number of community
organizations to open up a mediation center in the City Centro area. The Center provides support for
domestic violence victims and offers mediation opportunities for families. The mediators will actually respond to the
location of the incident if requested and begin the remediation process on site.
Standards Issues:
None noted
Suggestions
Summary:
Number of Interviews Conducted: 8
Interviewers' Names: James Carmody and Xavier Benevides
Site-Based Assessment Start Date: 08/28/2018
Site-Based Assessment End Date: 08/30/2018
Mandatory (M) Compliance 169
Other-Than-Mandatory (O) Compliance 0
Standards Issues 0
Waiver 0
23
(O) Elect 20% 0
(O) Not Applicable 19
Total: 188
24
Assessment Report 2018 November 08, 2018
The public hearing was scheduled for Wednesday, August 29 at 6:00 pm, and was well attended given the short notice.
More than 25 attendees, six staff members, the Mayor and two city council members were seated in the City Council
Meeting room for the public comment forum. During the public session, Mayor David Lopez Cardenas spoke to the
commitment of his office and the city council in providing community residents and visitors, only the best in professional
public safety services. The Mayor spoke of recent studies in Mexico where personal safety was the number one priority
listed by the survey participants. He went on to speak of is pride in the MPD and its administrative team and listed a
number of accomplishments the agency has made in regards to reaching out to the community in order to begin the
process of building a stronger bond between the police and those whom they serve.
Two (2) participants to the public hearing signed up to speak; however, they asked questions regarding how the
accreditation process worked and what impact accreditation would have on the community. There were three (3) local
news media representatives and five (5) MPD staff members present at the public session as well.
Telephone Contacts
The call-in session was scheduled for Wednesday, August 30, from 3:00 pm to 4:00 pm. No calls were received that day.
Correspondence
No correspondence was produced - or received - by the team during this assessment.
Media Interest
During the public forum, the agency identified three of the participants to be member's of area news organizations.
However, the team did not receive either news paper articles or videos regarding that coverage.
The data that is recorded are the cases in which men and women have been infracted, however within this agency the following item applies:
To whom it corresponds with 14,934 infractions, this section is used by traffic officials when there is no
responsible party.
Male Citations Female Citations
Legend
White Non-Hispanic Male
Black Non-Hispanic Male
Hispanic Latino Any Race Male
26
Other Male
27
Biased Based Profiling
Complaints from: Inital
Traffic Contacts 0
Field Contacts 0
Asset Forfeiture 0
Initial Accreditation
Legend
Traffic Contacts
Field Contacts
Asset Forfeiture
28
Use Of Force - Initial Accreditation
White Non-Hispanic Black Non-Hispanic Hispanic Latino Any Race Other Total
Male Female Male Female Male Female Male Female
Firearm 0
Discharge 0 0 0 0 0 0 0 0 0
Display Only 0 0 0 0 0 0 0 0 0
ECW 0
Discharge Only 0 0 0 0 0 0 0 0 0
Display Only 0 0 0 0 0 0 0 0 0
Canine 0
Release Only 0 0 0 0 0 0 0 0 0
Release and Bite 0 0 0 0 0 0 0 0 0
Total Uses of Force 0 0 0 0 0 0 2 0 2
Total Number of 0 0 0 0 0 0 0 0 0
Incidents Resulting
In Officer Injury or
Death
Total Use of Force 0 0 0 0 0 0 2 0 2
Arrests
Total Number of 0 0 0 0 0 0 2 0 2
Suspects Receiving
Non-Fatal Injuries
Total Number of 0 0 0 0 0 0 0 0 0
Suspects Receiving
Fatal Injuries
Total Agency 0 0 0 0 0 0 0 0 0
Custodial Arrests
Total Use of Force 0 0 0 0 0 0 0 0 0
Complaints
29
Weaponless Total Uses of Force
Total Use of Force Arrests Total Number of Suspects Receiving Non-Fatal Injuries
Legend
White Non-Hispanic Male
White Non-Hispanic Female
Black Non-Hispanic Male
Black Non-Hispanic Female
Hispanic Latino Any Race Male
Hispanic Latino Any Race Female
Other Male
Other Female
30
Grievances
Grievances Inital
Number 0
31
Personnel Actions
Inital
Suspension 2
Demotion 0
Resign In Lieu of Termination 13
Termination 2
Other 0
Total 17
Commendations 308
32
Complaints and Internal Affairs - Initial Accreditation
Inital
External/Citizen Complaint
Citizen Complaint 120
Sustained 90
Not Sustained 16
Unfounded 14
Exonerated 0
Internal/Directed Complaint
Directed Complaint 4
Sustained 1
Not Sustained 2
Unfounded 1
Exonerated 0
33
Calls For Service - Initial Accreditation
Inital
Murder 18
Forcible Rape 1
Robbery 1872
Aggravated Assault 371
Burglary 347
Larceny-Theft 112
Motor Vehicle Theft 526
Arson 0
34
Motor Vehicle Pursuit
Inital
Pursuits
Total Pursuits 216
Forcible stopping techniques used 0
Terminated by Agency 194
Policy Compliant 0
Policy Non-Compliant 0
Collisions
Injuries
Total Collisions 0
Officer 0
Suspect 0
ThirdParty 0
Reason Initiated
Traffic 0
Felony 22
Misdemeanor 0
35
Agency Breakdown Report - Initial Accreditation
White Non-Hispanic Black Non-Hispanic Hispanic Latino Any Race Other Total
Male Female Male Female Male Female Male Female
Sworn Personnel
Executive 0 0 0 0 0 0 1 0 1
Command 0 0 0 0 0 0 3 0 3
Supervisory 0 0 0 0 0 0 38 1 39
Positions
Non-Supervisory 0 0 0 0 0 0 257 43 300
Positions
Sub Total 343
Non Sworn Personnel
Executive 0 0 0 0 0 0 0 0 0
Managerial 0 0 0 0 0 0 2 0 2
Supervisory 0 0 0 0 0 0 2 0 2
Positions
Non-Supervisory 0 0 0 0 0 0 24 20 44
Positions
Sub Total 48
Total 391
36
Sworn Personnel: Command Sworn Personnel: Supervisory Positions
Legend
White Non-Hispanic Male
White Non-Hispanic Female
Black Non-Hispanic Male
Black Non-Hispanic Female
Hispanic Latino Any Race Male
Hispanic Latino Any Race Female
Other Male
37
Other Female
38
Agency Demographics Report - Initial Accreditation
Service Available Current Current Female Prior Sworn Prior Female
Population Workforce Sworn Sworn Officers Officers Sworn Officers
Officers
# % # % # % # % # % # %
White Non- 0 0% 0 0% 0 0% 0 0% 0 0% 0 0%
Hispanic
Black Non- 0 0% 0 0% 0 0% 0 0% 0 0% 0 0%
Hispanic
Hispanic Latino 0 0% 0 0% 0 0% 0 0% 0 0% 0 0%
Any Race
Other 227827 100% 252 100 % 299 100% 44 14% 0 0% 0 0%
Total 227827 252 299 44 0 0
Legend
White Non-Hispanic
Black Non-Hispanic
Hispanic Latino Any Race
Other
39
Sworn Officer Selection - Initial Accreditation
White Non-Hispanic Black Non-Hispanic Hispanic Latino Any Race Other Total
Male Female Male Female Male Female Male Female
Applications 0 0 0 0 0 0 85 16 101
Recieved
Applicants Hired 0 0 0 0 0 0 35 9 44
Percent Hired % % % % % % 41% 56% N/A
Percent of 0% 0% 0% 15% N/A
Workforce
Population
Legend
White Non-Hispanic Male
White Non-Hispanic Female
Black Non-Hispanic Male
Black Non-Hispanic Female
Hispanic Latino Any Race Male
Hispanic Latino Any Race Female
Other Male
40
Other Female
41
Sworn Officer Promotions - Initial Accreditation
White Non-Hispanic Black Non-Hispanic Hispanic Latino Any Race Other Total
Male Female Male Female Male Female Male Female
Tested 0 0 0 0 0 0 89 2 91
Eligible After 0 0 0 0 0 0 26 2 28
Testing
Promoted 0 0 0 0 0 0 26 2 28
Percent Promoted % % % % % % 29 % 100 % N/A
Legend
White Non-Hispanic Male
White Non-Hispanic Female
Black Non-Hispanic Male
Black Non-Hispanic Female
Hispanic Latino Any Race Male
Hispanic Latino Any Race Female
Other Male
Other Female
42
43