Problem Solving Skills (M.C.

Q’s)
NAME:______________ Student Id:____________

1. A hostile situation resulting from opposing views.

a. Brainstorming
b. Compromise
c. Conflict
d. Consensus

2.  A group technique used to develop many ideas in a relatively short time.

a. Brainstorming
b. Compromise
c. Conflict
d. Consensus
3.  A pattern that is typical in the development of a social group.

a. Consensus
b. Criteria
c. Conflict
d. Norm
4. That which a person wants to attain.

a. Goal
b. Compromise
c. Problem solving
d. Constraint
5. The process of making an expectation a reality.

a. Brainstorming
b. Problem solving
c. Criteria
d. Goal
6. Standards used to determine the best solution.

a. Criteria
b. Goal
c. Consensus
d. Compromise
7. Problem-solving method in which each side hives up something of value to
help solve a problem.

a. A. Compromise
b. B. Consensus
c. C. Constraint
d. D. Problem solving
8. Problem-solving method in which all members of a group fully accept and
support a decision.

a. Norm
b. Compromise
c. Goal
d. Consensus
9.  Which is the first step in problem solving?

a. Collect and analyze data

b. Consider possible solutions
c. Identify and analyze the problem
d. Observe, evaluate, and adjust
10. Which of the following is an example of a constraint to solving the problem
of arriving late to work?

a. Not having a car

b. Having dependable public transportation
c. Having enough time to get to work from class
d. All the above
11.  Why is it important to know when to intervene in a conflict?

a. What seems important at the moment may seem unimportant later.

b. Sometimes intervening may make a situation worse.
c. Avoiding a serious disagreement only postpones the time when
action will be required.
d. All the above.
12. When addressing someone involved in a conflict, ______.

a. Talk to him or her in front of other people

b. Try to embarrass them
c. Use "you" messages
d. Treat the person as you would want to be treated