1. A hostile situation resulting from opposing views.

a. Brainstorming
b. Compromise
c. Conflict
d. Consensus

2.  A group technique used to develop many ideas in a relatively short time.

a. Brainstorming
b. Compromise
c. Conflict
d. Consensus
3.  A pattern that is typical in the development of a social group.

a. Consensus
b. Criteria
c. Conflict
d. Norm
4. That which a person wants to attain.

a. Goal
b. Compromise
c. Problem solving
d. Constraint
5. The process of making an expectation a reality.

a. Brainstorming
b. Problem solving
c. Criteria
d. Goal
6. Standards used to determine the best solution.

a. Criteria
b. Goal
c. Consensus
d. Compromise
7. Problem-solving method in which each side hives up something of value to
help solve a problem.

a. A. Compromise
b. B. Consensus
c. C. Constraint
d. D. Problem solving
8. Problem-solving method in which all members of a group fully accept and
support a decision.

a. Norm
b. Compromise
c. Goal
d. Consensus
9.  After losing the leading role in the world's economy, U.S. industry was
forced to focus on quality instead of quantity.

a. True
b. False
10. More companies are now using individual managers instead of teams to
increase productivity in the workplace.

a. True
b. False
11.  A functional team might include representatives from a company's design,
marketing, and financial departments.

a. True
b. False
12.  People who like to control others are the most effective team leaders.

a. True
b. False
13.  Rotating team roles is a good way to keep all members involved.

a. True
b. False
14.  A problem exists when there is a difference between reality and
expectation.

a. True
b. False
15. Successful problem solvers immediately look for solutions at the first sign
of a problem.

a. True
b. False
16. The quality of the ideas is the major concern during brainstorming.

a. True
b. False
17. A major problem with achieving consensus is that it is very time-
consuming.
 a. True
b. False
18.  Members of a(n) ______ team have been cross-trained so each person is
able to perform the duties of all the other team members.

a. Functional
b. Cross-functional
c. Multifunctional
d. Self-directed
19.  Which is the first step in problem solving?

a. Collect and analyze data

b. Consider possible solutions
c. Identify and analyze the problem
d. Observe, evaluate, and adjust
20. Which of the following is an example of a constraint to solving the problem
of arriving late to work?

a. Not having a car

b. Having dependable public transportation
c. Having enough time to get to work from class
d. All the above
21.  Why is it important to know when to intervene in a conflict?

a. What seems important at the moment may seem unimportant later.

b. Sometimes intervening may make a situation worse.
c. Avoiding a serious disagreement only postpones the time when
action will be required.
d. All the above.
22. When addressing someone involved in a conflict, ______.

a. Talk to him or her in front of other people

b. Try to embarrass them
c. Use "you" messages
d. Treat the person as you would want to be treated