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Experience Summary:
15 years IT experience with focus on analyzing system functionality, design and implementation of QA testing
methodology and extensive use of all QA and Object Oriented practice to design a full coverage test plan.
Extensive working experience on all phases of Software Development Life Cycle (SDLC), its methodologies such as
Agile, SCRUM and Waterfall Model.
Experience testing web Web Services (REST, SOAP).
Experienced in developing and executing tests in different platforms.
Knowledge in Web Service testing by using SoapUI, Postman, Rest Assured.
Expertise in Smoke Testing, Backend Testing, Black-Box/White Box Testing, User Acceptance Testing (UAT), Func-
tional Testing, Positive/Negative Testing, System Testing, Regression Testing, GUI Software Testing, Boundary Test -
ing.
Experience in applying Testing Methodologies, creating Test Plans, Developing and Execution of Test Scripts, Re-
quirement Traceability Matrix, Defect Tracking and Custom Report Generation.
Proficient in Back-end Database Testing and writing SQL queries.
Expert using sprint/bug tracking tools JIRA, Quality Center/ALM, Leankit, Smartsheet, Kanbanize.
Provided process leadership and projects management within the Quality Assurance Team, including researching,
recommending, and implementing quality process improvements and mentoring other Quality Assurance staff.
Exposure to all aspects of Testing, Maintenance, Troubleshooting and Production Support.
Proven strong Analytical and Problem-solving skills and great attention to details.
Excellent experience in troubleshooting software applications for business functions in major areas of the business
and enterprise-wide.
Highly motivated team player with excellent Communication and Presentation skills, and always willing to work in
challenging and cross-platform Environment.
Technical Skills:
Testing Tools QTP, HP Quality Center, SoapUI, ALM, POSTMAN, Leankit, Smartsheet, Kanbanize
Languages HTML, XML, python
Test Framework Selenium
Project Methodologies Agile-Scrum, Waterfall
Defect Tracking Tools Jira, ALM/Quality Center Leankit, Smartsheet, Kanbanize
Continuous Integration Tools Jenkins
Packages MS-Office Suite(Word, Excel, Access)
Operating Systems Windows, UNIX
Education details: B.S. in Information Systems, Universidad de Guadalajara, Jalisco, Mexico. 2006.
Professional Experience:
Client: AgileThought, Pleasant Hill, CA USA June 2022 – Till Date
Role: QA Test Engineer
Responsibilities:
Perform testing using different testing methodologies like functional, UI, system, and regression testing.
Test plan, test cases and defects managed on SmartSheet repositories.
Working with SQL statements to extract data from SQL tables and verify the output data.
Windows. Smartsheet, Putty/Unix, SQL Dev for Database.
Execute tests cases and participate actively in system testing and regression testing.
Environment and Tools: SmartSVN, Jenkins, Smartsheet, SQL, Windows apps. Putty/Unix, SQL Dev.
Professional Experience:
Client: Amdocs, Guadalajara, Mexico Aug 2015 – May
2022
Role: QA Test Engineer
Responsibilities:
Performed testing using different black box testing methods like ad-hoc, functional, UI, system, and regression
testing.
Performed tests based on Agile Environment.
Working in coordination with dev team for deployment, fixes and testing activities on Test, Stage and Production
environments.
Test plan, test cases and defects managed on iTrack, Jira Align and Tspace repositories. LeanKit. Present demo of
tasks completed on each sprint to client.
Worked on Capturing Screenshots on Failure or Pass to analyze the test failure reason.
Performed Web Services Testing and XML validation by creating test case suite using Postman.
Executed tests and participated actively in system testing and regression testing.
Worked with the SQL statements to extract data from SQL tables and verify the output data.
Played a key role in production releases and perform UAT test of the system.
Environment and Tools: POSTMAN, Jenkins, JIRA, XPath, SQL, Windows. SOAPui, Postman, TDP (Technology
Delivery Platform), Putty/Unix Mobaxterm, SQL, Toad for Oracle Database. TLG (Telegence). AMC hotfix deployment
and daemon management, iTrack, Linkit.
Triage:
•Ensure proper documentation of issues and their RCAs
•Ensure effective presence on incident bridges
•Track environment availability based on reported issues
•Triage reported issues to identify if testing or data related
•Report confirmed Amdocs issues, to dev, infra.
•Follow-up, track, and push issue resolution as needed
•Handover non-Amdocs issues back to issue originators for effective continued handling