Swift Solutions Observer Insights Getting Started September 2019

gpi Observer Insights
Getting Started
Business Intelligence Solutions for SWIFT gpi
September 2019
Table of Contents
 Access to Observer Insights

 Observer Insights Homepage How to use the callouts
 User Documentation
 Observer Insights Dashboard
Action
 Overview
 Navigation in the 10 tabs
 KPIs and insights available within each tab
Description
 Calculation of gpi quality index
 Definition of attributes and metrics
 Subscription and Contact us
Observer Insights - Getting Started - September 2019 2

Access to Observer Insights

Access to Observer Insights – Two ways to navigate to the tool
OPTION 1: www.swift.com homepage > Our solution > Compliance and Shared Services > Business Intelligence > Log in to gpi Observer
Business
Intelligence
gpi Observer
OPTION 2: Login via www2.swift.com/watch

Access to Observer Insights
Sign in with swift.com credentials
Enter Observer
Folder
Log in using your

email address and
password
Observer Insights Homepage provides the

compliance status of each gpi customer against Documentation folder provides
the SWIFT gpi Rulebook. information on how to use
Access the Observer Insights dashboard to get Observer Insights and contacts
detailed calculations of your gpi quality index and in case of questions.
additional insights into your gpi traffic.

Observer Insights Homepage

Observer Insights Homepage Your CPD Primary BIC
(group) is displayed here.
Navigating in your gpi compliance status tab Navigate to other pages from the top banner.
Export details of
Details of the gpi compliance your gpi quality
status of your group's BICs. index to MS
Excel.
Use the filters to look at
historical data, or to
search for a specific
BIC.
The status duration
refers to the number of
The gpi quality index shows
months the BIC8 had
each gpi customer how well
been in a specific gpi
their BICs are performing
Navigate to Observer compliance status
against the combined gCCT
Insights dashboard by (green, red, or orange).
Rulebook. It is compared
clicking on the CPD against a desired
Primary BIC (group) or performance threshold (90%)
BIC8. This will determine to determine a bank’s gpi
the level of granularity compliance status with the
shown in your dashboard. gCCT rulebook.
As of July 2019, the measurement of performance

for gpi cover payments service (gCOV)
transactions has also been included. However,
there will be a calibration period of 6 months,
during which KPIs for gCOV will not be included in
Observer Insights - Getting Started - September 2019 the overall gpi quality index and affect the gpi 7
compliance status.
Observer Insights Homepage Your CPD Primary BIC
Navigating in gpi compliance status of gpi community tab (group) is displayed here.
gpi compliance status of the entire

gpi community at BIC8 level.
Use the filters to look

at historical data,
non-compliant BICs
or to search a
specific BIC.
Export the details of gpi
quality indexes of gpi
community to MS Excel.
Orange status is not

shown as it is a reminder
to non-compliant banks to
self-remediate within 6
months, after which it will
be flagged as Red status
in this tab (after 6 months
of sustained non-
compliance).
User Documentation

User Documentation
Quick links to access the documentation and contacts
Navigate to the Observer

Insights Homepage

Observer Insights Dashboard
 Overview

Observer Insights Dashboard (1/2)
Definitions
Key Performance Insights

Indicators (KPI)
Statistics reflecting performance Useful statistics to get insights on
levels for which the gpi participant the performance of the gpi traffic in
is held accountable towards the gpi which the gpi participant is
community and are used to involved, without being necessarily
calculate the gpi quality index. accountable for this performance.

10 tabs: Overview of Content
gCCT Instructing Agent gCCT Intermediary Agent

Your gpi quality index
This tab gives an overview of your This tab provides insights on the This tab provides KPIs and insights
gpi quality index and KPIs per gpi gpi transactions you have handled of adherence to each business rule
service and per business rule, as a gCCT Instructing Agent for on the gpi transactions you have
including the evolution over time the selected period, including handled as a gCCT Intermediary
and how your performance is insights on transaction durations Agent for the selected period,
evolving against the threshold. and your direct counterparties. including links to the list of UETRs
that did not meet the KPIs.

gCCT Instructed Agent gCOV Instructing Agent gCOV Reimbursement Agent
This tab provides KPIs and This tab provides KPIs and This tab provides KPIs and insights
insights of adherence to each insights of adherence to each of adherence to each business rule
business rule on the gpi business rule on the gCOV on the gCOV transactions you have
transactions you have handled as transactions you have handled as handled as a gCOV Reimbursement
a gCCT Instructed Agent for the a gCOV Instructing Agent for the Agent for the selected period,
selected period, including links to selected period, including links to including links to the list of UETRs
the list of UETRs that did not meet the list of UETRs that did not meet that did not meet the KPIs.
the KPIs. the KPIs.
Analysis of your
gCOV Last Reimbursement Agent
counterparties
This tab provides KPIs and insights This tab gives an overview of the
of adherence to each business rule counterparty BICs to whom you
on the gCOV transactions you have sent gpi payments, including the
handled as a gCOV Last number of gpi messages sent to
Reimbursement Agent for the each of them in the selected period
selected period, including links to the and the counterparty’s
list of UETRs that did not meet the performance on the measured
KPIs. business rules for these
messages.
Insights into your gpi Insights into your gpi

traffic evolution corridors
This tab gives an overview of your This tab allows you to visualise to
gpi transactions, split per role and whom you sent and from who you
per currency. Both volumes and received gpi transactions and where
values are shown. these institutions are located.

 Overview

Navigation in the 10 tabs – panels, filters and visualisation
Use the
interactive Navigate to other tabs from the top tab bar.
Filter Panel
to drill down
on specific
criteria to
increase
data
granularity.
To see/export the full
underlying data or
visualisation, hover
over the top right
corner of the
visualisation and click
on the downward
pointing arrow.
Tooltips will appear when hovering
over visualisations, showing details
of the underlying data.
Navigate to other panels via the

panel selector within the same tab.

Navigation in the 10 tabs – panels, filters and visualisation
Notes on how to use the

visualisations or additional
explanation related to the
attributes/metrics. Visualisations showing an Maximize a
asterisk (*) at the end of visualisation by
the title can be used as a hover over the
filter to focus on a specific top right corner
role, attribute, or metric; and click on
the other visuals will adapt the first icon.
immediately.
Titles of the visualisations

will indicate whether a
visualisation is about a KPI
or providing additional The hyperlink is a link to the list of
insights. UETR numbers which are not
compliant to the respective
business rule.
 Overview

Navigating in gpi quality index
Filter functions to
alternate between the
different gpi services
Your performance per

business rule for the
selected period.
Filter functions to
alternate between the
Evolution of your gpi quality different gpi roles.
index compared to the
threshold for the last 24 Note that by alternating
months. between the gpi
services filter function,
a particular role has to
be selected.
Evolution of your performance

per role and per business rule
compared to the threshold for
Observer Insights - Getting Started - September 2019 the last 12 months. 21
Navigating in gCCT Instructing Agent – Speed and Traceability
What is the time between the

How many of the transactions moment you sent the
you initiated as a gCCT payment instruction (MT 103)
Instructing Agent have been and received the final MT
credited on the value date? 199/API with status
complete?
What is the last known status Who are the direct

code of the transactions you counterparties to which you
initiated as a gCCT Instructing sent payment instructions?
Agent?
What are the average/

maximum/minimum
durations of the
transactions you processed
as a gCCT Instructing
Observer Insights - Getting Started - September 2019 Agent? 22
Navigating in gCCT Instructing Agent – Transparency on Deducts
Did you provide the Who are the direct

transparency on deduct counterparties to which you
charges when acting as a receive payment
gCCT Instructing Agent? instructions?
What are the settlement

currencies of the
Agent?

Navigating in gCCT Instructing Agent – Unaltered Remittance Information
Has the remittance information

Who are the direct
been altered in the transactions
counterparties to which you
you initiated as a gCCT
receive payment
Instructing Agent?
instructions?
What are the settlement

currencies of the
Agent?

Navigating in gCCT Intermediary Agent – Same Day Value
What is the time between

The same day value KPI the moment you received
provides the ratio of gpi the payment instruction
messages that met the same and you sent the
day value rule compared to the payment to the next gpi
total number of gpi messages agent?
you handled as a gCCT
Intermediary Agent during the
selected period.
Heat map shows the

concentration of counterparties/
currencies of your gpi What are the average/
messages. Select and click on maximum/minimum
a counterparty and/or currency durations of the time
to drill down and look at your you took to handle gpi
performance for the selected. messages as a gCCT
Intermediary Agent?
Link to the list of UETR numbers where you did

Observer Insights - Getting Started - September 2019 not meet the same day value KPI as a gCCT 25
Intermediary Agent
Navigating in gCCT Intermediary Agent – Traceability
What is the last known

The traceability KPI provides status of the gpi
the ratio of gpi messages that messages you
met the traceability rule processed as a gCCT
compared to the total number Intermediary Agent?
of gpi messages you handled
as a gCCT Intermediary Agent
during the selected period.
Heat map shows the

currencies of your gpi
messages. Select and click on
a counterparty and/or currency
to drill down and look at your
performance for the selected.
Link to the list of UETR numbers where you

Observer Insights - Getting Started - September 2019 did not meet the traceability KPI as a gCCT 26
Intermediary Agent
Navigating in gCCT Intermediary Agent – Transparency of Deducts
The transparency of deducts Heat map shows the

KPI provides the ratio of gpi concentration of counterparties/
messages that met the currencies of your gpi
deducts transparency rule messages. Select and click on
compared to the total number a counterparty and/or currency
of gpi messages you handled to drill down and look at your
as a gCCT Intermediary Agent performance for the selected.
What is the type of

What are the number of
charges for the gpi
gpi messages you
messages you
processed as a gCCT
processed as a gCCT
Intermediary Agent
Intermediary Agent?
where you changed the
charge types?

did not meet the deducts transparency KPI
as a gCCT Intermediary Agent
Navigating in gCCT Intermediary Agent – Unaltered Remittance Information
The unaltered remittance

information KPI provides the
ratio of gpi messages that met
the unaltered remittance
information rule compared to
the total number of gpi
messages you handled as a
gCCT Intermediary Agent
Heat map shows the


Observer Insights - Getting Started - September 2019 not meet the unaltered remittance information 28
KPI as a gCCT Intermediary Agent
Navigating in gCCT Instructed Agent – Same Day Value
What is the time between

The same day value KPI
the moment you received
provides the ratio of gpi
the payment instruction
messages that met the same
and you sent the
day value rule compared to the
MT199/API with
total number of gpi messages
“complete” status to the
you handled as a gCCT
Tracker?
Instructed Agent during the
selected period.
Heat map shows the

currencies of your gpi What are the average/
messages. Select and click on maximum/minimum
a counterparty and/or currency durations of the time
to drill down and look at your you took to handle gpi
performance for the selected. messages as a gCCT
Instructed Agent?

Observer Insights - Getting Started - September 2019 not meet the same day value KPI as a gCCT 29
Instructed Agent
Navigating in gCCT Instructed Agent – Traceability
What is the last known

The traceability KPI provides
status of the gpi
the ratio of gpi messages that
messages you
met the traceability rule
processed as a gCCT
compared to the total number
Intstructed Agent?
as a gCCT Instructed Agent
What is the total number

of unconfirmed gpi
messages you
processed as a gCCT
Heat map shows the Instructed Agent?
Observer Insights - Getting Started - September 2019 did not meet the traceability KPI as a gCCT 30
Instructed Agent
Navigating in gCCT Instructed Agent – Transparency of Deducts
The transparency of deducts

KPI provides the ratio of gpi
messages that met the
deducts transparency rule
Heat map shows the

What is the type of currencies of your gpi
charges for the gpi messages. Select and click on
messages you a counterparty and/or currency
processed as a gCCT to drill down and look at your
Instructed Agent? performance for the selected.

Observer Insights - Getting Started - September 2019 did not meet the deducts transparency KPI 31
Navigating in gCOV Instructing Agent – Same Day Value
Heat map shows the

The same day value KPI concentration of settlement
provides the ratio of gCOV currencies of your gCOV
messages that met the same messages. Select and click on
day value rule compared to the currency to drill down and look
total number of gCOV at your performance for the
messages you handled as a selected.
gCOV Instructing Agent during
the selected period.

Observer Insights - Getting Started - September 2019 not meet the same day value KPI as a gCOV 32
Instructing Agent
Navigating in gCOV Instructing Agent – Unaltered Cover Amount
The unaltered cover amount Heat map shows the

KPI provides the ratio of gCOV concentration of settlement
messages that met the currencies of your gCOV
unaltered cover amount rule messages. Select and click on
compared to the total number currency to drill down and look
of gCOV messages you at your performance for the
handled as a gCOV Instructing selected.
Agent during the selected
period.
Link to the list of UETR numbers where you did not

meet the unaltered cover amount KPI as a gCOV
Instructing Agent
Navigating in gCOV Reimbursement Agent – Same Day Value

provides the ratio of gCOV
total number of gCOV
gCOV Reimbursement Agent
Heat map shows the


Observer Insights - Getting Started - September 2019 not meet the same day value KPI as a gCOV 34
Reimbursement Agent
Navigating in gCOV Reimbursement Agent – Traceability

the ratio of gCOV messages
that met the traceability rule
of gCOV messages you
handled as a gCOV
Reimbursement Agent during
Heat map shows the


Observer Insights - Getting Started - September 2019 did not meet the traceability KPI as a gCOV 35
Reimbursement Agent
Navigating in gCOV Reimbursement Agent – Unaltered Cover Amount
The unaltered cover amount

KPI provides the ratio of gCOV
unaltered cover amount rule
handled as a gCOV
Heat map shows the


Observer Insights - Getting Started - September 2019 meet the unaltered cover amount KPI as a gCOV 36
Reimbursement Agent
Navigating in gCOV Last Reimbursement Agent – Same Day Value

provides the ratio of gCOV
total number of gCOV
gCOV Last Reimbursement
Agent during the selected
period.
Heat map shows the


not meet the same day value KPI as a gCOV
Last Reimbursement Agent
Navigating in gCOV Last Reimbursement Agent – Traceability

the ratio of gCOV messages
that met the traceability rule
handled as a gCOV Last
Heat map shows the


did not meet the traceability KPI as a gCOV
Navigating in gCOV Last Reimbursement Agent – Unaltered Cover Amount
The unaltered cover amount

KPI provides the ratio of gCOV
unaltered cover amount rule
handled as a gCOV Last
Heat map shows the


meet
Observer Insights - Getting Started - September 2019 the unaltered cover amount KPI as a gCOV 39
Navigating in Analysis of your counterparties
Deep dive into a selected Information about the

counterparty by clicking average/maximum/
in the grid and assess minimum durations of time
how well the counterparty it took for your
is performing against the counterparty to handle the
gCCT rulebook for your gpi payment instructions.
payment instructions.
Information about the

time it takes for your
counterparty to act upon
a payment instruction.
Overview of unconfirmed
messages per counterparty
BIC.

Navigating in Insights into your gpi traffic evolution
Evolution of your gpi

transactions split per role
for the current year in
both volumes (number of
gpi transactions) and
values (amounts related
to these gpi
transactions).
Evolution of your gpi

transactions split per
currency for the current
year in both volumes
(number of gpi
transactions) and values
(amounts related to these
gpi transactions).

Navigating in Insights into your gpi corridors
Overview of the counterparty Overview of the counterparty

BICs and countries to whom BICs and countries from whom
you sent gpi payments as an you received gpi payments as
Instructing or Intermediary an Intermediary or Instructed
Agent for the selected period. Agent for the selected period.

Calculation of gpi quality index

Business rules are measured per BIC8, per role, based on the rulebook
Service Role Ratios / Business rules
1. Speed 2. Traceability 3. Transparency of 4. Unaltered 5. Guaranteed

Deducts remittance amount
gCCT Instructing n/a n/a n/a n/a n/a

Agent
Transfer payment Confirm payment Charge info added to Transfer original n/a
gCCT Intermediary “immediately” status (in progress, confirmation, in line with remittance information
Agent rejected, …) gpi best practice unaltered to next agent
gCCT
Confirm same day value to Confirm payment Charge info added to n/a n/a
gCCT Instructed creditor (in line with status (completed, final confirmation, in
Agent published gpi cut-off times) in progress, line with gpi best
rejected, …) practice
Send gpi cover latest on n/a n/a n/a No deduction from

gCOV Instructing gpi customer credit transfer principal amount of
Agent value date gpi cover payment
gCOV Forward cover immediately Confirm cover status n/a n/a No deduction from
gCOV Reimbursement and no later than same day (in progress, principal amount of
Agent rejected, …) gpi cover payment
gCOV Last Confirm credit to nostro Confirm cover status n/a n/a No deduction from
Reimbursement account same day (in line (in progress, principal amount of
Agent with published cut-off time rejected, …) gpi cover payment

How is it computed?
Customer Credit Transfer Cover Payment

90% 90%
92% 92%
93% 95% 85%
85% 92% 92%
93% 92%
93%
1. Speed 2. Traceability 3. Transparency 4. Unaltered 1. Speed 2. Traceability 5. Guaranteed

of Deducts Remittance amount
gCCT quality index = 91.25% (Average) gCOV quality index = 91.67% (Average)
1. Each gpi transaction is validated against the business rules (KPI’s)

2. A compliance ratio is calculated for each business rule, depending on the role of the gpi agent.
3. The ratio is weighted for the number of messages measured for the different roles per service
and compared to a performance threshold (90%) to determine overall gpi compliance per BIC8
for each gpi service.
How is it computed?
gpi Service Quality Index # of messages Weighted per gpi quality index
service
gpi Customer Credit

91.25% 500 45,625
Transfer
91.37%
91.37%
(green as above the
gpi Cover payments 90% overall
91.67% 200 18,334 compliance criterion)
NOTE: gpi quality index

Weighted per service = 𝑞𝑢𝑎𝑙𝑖𝑡𝑦 𝑖𝑛𝑑𝑒𝑥 ∗ # 𝑜𝑓 𝑚𝑒𝑠𝑠𝑎𝑔𝑒𝑠 currently takes into
account of gCCT quality
𝑆𝑢𝑚 (𝑊𝑒𝑖𝑔ℎ𝑡𝑒𝑑 𝑝𝑒𝑟 𝑠𝑒𝑟𝑣𝑖𝑐𝑒 𝑓𝑜𝑟 𝑎𝑙𝑙 𝑠𝑒𝑟𝑣𝑖𝑐𝑒)
gpi quality index = index ONLY as gCOV quality
𝑆𝑢𝑚 (# 𝑜𝑓 𝑚𝑒𝑠𝑠𝑎𝑔𝑒𝑠 𝑝𝑒𝑟 𝑠𝑒𝑟𝑣𝑖𝑐𝑒)
index is currently in a
calibration period until the
end of 2019
4. The ratio is weighted for the number of messages measured for the different roles per service
and compared to a performance threshold (90%) to determine overall gpi compliance per BIC8
Definition of attributes and metrics

Definition
Attributes (1/5)
Attribute Definition
Role There are 6 roles in a gpi transaction: gCCT Instructing Agent, gCCT Intermediary Agent, gCCT Instructed
Agent, gCOV Instructing Agent, gCOV Reimbursement Agent and gCOV Last Reimbursement Agent
• gCCT Instructing Agent: First gpi Agent that instructs the next gpi party in the transaction chain to carry out
the set of gpi CCT instructions
• gCCT Intermediary Agent: gpi Agent between the gCCT Instructing Agent and the gCCT Instructed Agent
• gCCT Instructed Agent: Agent that is instructed by the previous gpi party in the chain to carry out the set of
gpi instructions. The gCCT Instructed Agent can be the Beneficiary’s bank or the last gpi Agent in the
transaction chain.
• gCOV Instructing Agent: First gpi Agent that instructs the next gpi party in the transaction chain to carry out
the set of gpi cover payment instructions
• gCOV Reimbursement Agent: gCOV Agent between the gCOV Instructing Agent and the gCOV Last
Reimbursement Agent
• gCOV Last Reimbursement Agent: Agent that is instructed by the previous gpi party in the chain to carry
out the set of gpi cover payment instructions. gCOV Last Reimbursement Agent is the last gpi Agent in the
cover payment transaction chain
Status code This attribute provides information about the status of the payment and can be either of the following:
• ACSC: credited
• RJCT: rejected
• ACSP/G000: Payment is pushed to next gpi Agent or gpi-compatible market infrastructure
• ACSP/G001: Payment is pushed to a non-gpi Agent or un-supported market infrastructure. No further
updates from the status originator
• ACSP/G002: Credit to creditor’s account cannot be confirmed same day; Update will follow
• ACSP/G003: Credit to creditor’s account is pending receipt of required documents. Instructed gpi Agent has
requested the creditor to provide additional documentation; Update will follow
Observer Insights - Getting Started - September 2019 • ACSP/G004: Credit to creditor’s account is pending, status originator waiting for funds provided by or on 48
behalf of the Instructing or Intermediary gpi Agent; Update will follow
Definition
Attributes (2/5)
BIC8 This attribute includes all BIC8s (legal entities/branches/subsidiaries) of your institution.
Receiving counterparty BIC8 Your institution's counterparty (all legal entities, branches/subsidiaries) to which you send gpi
messages as an Instructing or Intermediary Agent.
Sending counterparty BIC8 Your institution's counterparty (all legal entities, branches/subsidiaries) from which you receive gpi
messages as gpi Agents.
Instructed currency This attribute includes the instructed currencies (field 33B) in which payments can be exchanged.
Period This attribute includes the different months for which you can extract data.
Receiving counterparty This attribute includes the countries where your counterparty, to whom you send gpi messages as
country Instructing or Intermediary Agent, has legal entities, branches/subsidiaries.
Sending counterparty country This attribute includes the countries where your counterparty, from which you receive gpi messages
as gpi Agents, has legal entities, branches/ subsidiaries.
Receiving Counterparty Role This attribute identifies the roles where your counterparty, to whom you send gpi messages as
Instructing or Intermediary Agent, has branches/ subsidiaries.

Definition
Attributes (3/5)
Time bucket This attribute identifies how long it took for an Agent to act upon an instruction.
There will be two measurements:

• the time it took for an Intermediary or Instructed Agent to act after they received an instruction;
• the overall time needed to process the entire transaction (from Instructing to Instructed Agent).
Time buckets can be either of the following:

- Within 5 minutes
- Between 5 and 15 minutes
- Between 15 and 30 minutes
- Between 30 minutes and 1 hour
- Between 1 and 2 hours
- Within 2 hours
- Between 1 and 2 days
- Not forwarded within 10 days
- Not confirmed within 10 days
Definition
Attributes (4/5)
Metric Definition
UETR This represents the unique end-to-end (transaction) reference. It includes all messages (MT 103, MT 202C,
MT 205C, MT 199 and MT 299) relating to a payment.
Value date reached This attribute informs you about how many of your transactions reached the value date requested by the
Instructing Agent. This information is shared with all Agents that are part of the transaction.
Same day value This attribute informs you about how many of your transactions met the same day value business
rule based on the cut-off information in the Directory and business day information. This business
rule is applicable to gCCT Intermediary, gCCT Instructed Agents as well as all 3 gCOV Agents and is
a KPI for these roles.
Traceability This attribute informs you about how many of your transactions met the traceability business rule.
This business rule is applicable to gCCT Intermediary, gCCT Instructed Agents as well as gCOV
Reimbursement, gCOV Last Reimbursement Agents and is a KPI for these roles.
Transparent Deducts This attribute informs you about how many of your transactions met the deducts transparency
business rule. This business rule is applicable to gCCT Intermediary, gCCT Instructed Agents and is

Definition
Attributes (5/5)
Metric Definition
Unaltered Message This attribute informs you about how many of your messages met the unaltered remittance
Remittance Information information business rule. This business rule is applicable to gCCT Intermediary Agents only and is
Unaltered Cover Amount This attribute informs you about how many of your transactions met the unaltered cover amount
business rule. This business rule is applicable to all 3 gCOV agents and is a KPI for these roles.
Details of charges This attribute provides information about the type of charges and can be either of the following:
• BEN : charge to Beneficiary customers
• OUR : charge to Ordering customers
• SHA : shared charges
Currency sent and received This attribute includes the settlement currencies (field 32A) in which messages (MT 103) were
exchanged.
Unaltered charge type This attribute shows in how many of your messages handled as Intermediary you changed the
changed the charge type. This is an insight, so the performance is not part of the gpi quality index
calculation.
Transactions sent to non-gpi This attribute shows how many of your transactions are sent to non-gpi agents. By default,
agents transactions sent to non-gpi agents are filtered out.

Definition
Metrics (1/2)
Metric Definition
Number of transactions Count of the UETRs exchanged.
Number of messages Count of the messages (MT 103, MT 202C and MT 205C) exchanged.
# of unconfirmed transactions Count of the UETRs that were not confirmed
# of unconfirmed messages Count of the messages (MT 103, MT 202C and MT 205C) that were not confirmed.
Instructed amount Values available in field 33B of the MT 103. If field 33B is not present, then the value is taken from
32A. Amounts are, by default, expressed in USD.
Transaction processing and Average, maximum, and minimum of the duration of the full transaction: from the moment the
elapsed time Instructing Agent sends the MT 103 until the gCCT Instructed Agent sends the final status (ACSC,
(average/ maximum/ ACSP/G001 or RJCT).
minimum) Both processing time (taking into account business days) and elapsed time (not taking into account
business days) are available.
Message processing and Average, maximum, and minimum of the processing times:
elapsed time (average/
maximum/minimum) • duration between the time the MT 103 is received by an gCCT Intermediary Agent and the time the
gCCT Intermediary Agent sends the MT 103 to the next Agent;
• duration between the time the MT 103 is received by an gCCT Instructed Agent and the time the
gCCT Instructed Agent sends an MT 199 with a final status.
Both processing times (taking into account business days) and elapse times (not taking into account
Observer Insights - Getting Started - September 2019
business days) are available. 53
Definition
Metrics (2/2)
Metric Definition
gpi Quality Index This metric shows all gpi Agents if they are properly following the gpi rulebooks. The index is
calculated at BIC8 level. It is used to monitor whether gpi Agents comply to the rulebook based on a
defined overall performance threshold of 90%. The calculation of the index is a weighted average of
the different KPIs.
Same day value ratio This metric shows the ratio of transactions that met the same day value business rule divided by all
transactions measured on this business rule (excluding the n/a). This ratio is a KPI and is used to
calculate the quality index.
Traceability ratio This metric shows the ratio of the transactions that met the traceability business rule divided by all
transactions measured on this business rule (excluding the n/a). This ratio is a KPI and is used to
calculate the quality index.
Deducts Transparency ratio This metric shows the ratio of the transactions that met the deducts transparency business rule
divided by all transactions measured on this business rule (excluding the n/a). This ratio is a KPI and
is used to calculate the quality index.
Unaltered Remittance ratio This metric shows the ratio of the transactions that met the unaltered remittance business rule
divided by all transactions measured on this business rule (excluding the n/a). This ratio is a KPI and
is used to calculate the quality index.
Unaltered Cover Amount ratio This metric shows the ratio of the transactions that met the unaltered cover amount business rule
divided by all transactions measured on this business rule (excluding the n/a).

Subscription and Contact us

Subscription of Observer Insights
• Access to the Observer Insights is included upon subscribing to the gpi from
SWIFT’s ordering pages on www.swift.com.
• Per gpi subscription, 25 users are included to be granted access to the

Observer Insights. Administrators are specified upon placing the order.
• Additional blocks of 10 users can be purchased at an additional price of 250

EUR / month.

How to assign users?
• Access to Observer Insights can be granted by the Observer Administrator that

is assigned by each bank.
• How to assign end users?

• Registration and removal of end users – how to video
• How to restrict access – how to video
• Once the Observer Administrators have assigned end users, the end users have
access to the tool within 24 hours.
• Observer Insights is hosted on the SWIFT Watch platform so same end user
management process applies.

Who to contact?
In case of questions, don’t hesitate to contact:
 SWIFT Support
OR
 gpi.observer@swift.com

www.swift.com

Swift Solutions Observer Insights Getting Started September 2019

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Swift Solutions Observer Insights Getting Started September 2019

Uploaded by

Copyright:

Available Formats

gpi Observer Insights

Business Intelligence Solutions for SWIFT gpi

 Access to Observer Insights

Observer Insights - Getting Started - September 2019 2

Observer Insights - Getting Started - September 2019 3

OPTION 2: Login via www2.swift.com/watch

Observer Insights - Getting Started - September 2019 4

Log in using your

Observer Insights Homepage provides the

Observer Insights - Getting Started - September 2019 5

Observer Insights - Getting Started - September 2019 6

As of July 2019, the measurement of performance

gpi compliance status of the entire

Use the filters to look

Orange status is not

Observer Insights - Getting Started - September 2019 9

Navigate to the Observer

Observer Insights - Getting Started - September 2019 10

Observer Insights - Getting Started - September 2019 11

Key Performance Insights

Observer Insights - Getting Started - September 2019 12

gCCT Instructing Agent gCCT Intermediary Agent

Observer Insights - Getting Started - September 2019 13

gCCT Instructed Agent gCOV Instructing Agent gCOV Reimbursement Agent

Insights into your gpi Insights into your gpi

Observer Insights - Getting Started - September 2019 16

Observer Insights - Getting Started - September 2019 17

Navigate to other panels via the

Observer Insights - Getting Started - September 2019 18

Notes on how to use the

Titles of the visualisations

Observer Insights - Getting Started - September 2019 20

Your performance per

Evolution of your performance

What is the time between the

What is the last known status Who are the direct

What are the average/

Did you provide the Who are the direct

What are the settlement

Observer Insights - Getting Started - September 2019 23

Has the remittance information

What are the settlement

Observer Insights - Getting Started - September 2019 24

What is the time between

Heat map shows the

Link to the list of UETR numbers where you did

What is the last known

Heat map shows the

Link to the list of UETR numbers where you

The transparency of deducts Heat map shows the

What is the type of

Link to the list of UETR numbers where you

The unaltered remittance

Heat map shows the

Link to the list of UETR numbers where you did

What is the time between

Heat map shows the

Link to the list of UETR numbers where you did

What is the last known

What is the total number

The transparency of deducts

Heat map shows the

Link to the list of UETR numbers where you