DEPARTEMEN PENDIDIKAN NASIONAL

UNIVERSITAS ANDALAS
JURUSAN TEKNIK INDUSTRI
LABORATORIUM PERENCANAAN
DAN OPTIMASI SISTEM INDUSTRI

TUGAS PENDAHULUAN
PENELITIAN OPERASIONAL II
TEORI ANTRIAN II

The gas station in area X only operates one gas station with one operator. The average
vehicle arrival rate follows the Poisson distribution, which is 20 vehicles per hour. Operators
can service an average of 25 vehicles per hour, with the service time of each vehicle following
an exponential probability distribution.

Fasilitas
Pelayanan

Kedatangan Mobil antri s

1 pompa bensin Mobil
mobil, 15 menunggu Keluar
per jam melayani 20
pelayanan mobil per jam

If it is assumed that the queuing system model used by the operator is (M/M/1), calculate:
a. Service intensity (usability) level (p)
b. Average number of vehicles expected in the system
c. Expected number of vehicles waiting in queue
d. Time expected by each vehicle while in the system (waiting for service)
e. The expected time for each vehicle to wait in the queue

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