Phone Conversation Template

Employee Appropriate Inappropriate Suggestions

Dalinda
Mandy None Answers phone with Needs to greet the caller,
simple hello introduce herself, state
Does not introduce self or the name of the company.
business Then should ask the caller
Assumes there is a how she can help or direct
problem the call.
Attitude is not pleasant Should sound cheerful and
Can’t see employee welcoming.
smiling through phone
Appears the call is an
imposition or bothering
her
Diego
Janice
George
Sophia
Isaac
Sonia
Naava
Nash
Kacy
Isabella