CHAROTAR UNIVERSITY OF SCIENCE AND TECHNOLOGY (CHARUSAT)

FACULTY OF MANAGEMENT STUDIES (FMS)

BACHELOR OF BUSINESS ADMINISTRATION (BBA PROGRAMME)
SEMESTER – V, UNIVERSITY EXAMINATION, NOVEMBER-2019
BM333.1: INDUSTRIAL RELATIONS
Date: 12/11/2019, Tuesday Time: 10:00 AM to 10:30 AM Total Marks: 15

Student’s ID No. Important Instructions:

 All questions are compulsory.
 This is a closed book examination.
 There are two sections in the question paper. Section – I contains
Q. No.: 1 which is of 15 marks and Section – II contains total five
questions wherein Q. No.: 2 to 5 are of 10 marks each and Q. 6 is a
Student’s Name: ___________________________________ Case study of 15 marks.
 Section – I should be answered in the given question paper and
Student’s Sign : ____________________________________ Section – II should be answered in a separate answer book.
 Maximum time allotted for Section – I is 30 minutes. Answer
Book for Section – II will be given when the Question Paper for
Supervisor’s Name : ________________________________ Section – I is returned. However, candidates who complete Section
– I earlier than 30 minutes, can collect Answer Book for Section –
Supervisor’s Sign: __________________________________ II immediately after handing over Section – I question paper.
 Figures on the right indicate marks for each question.

SECTION – I
Q.1 Objective Type Questions: This includes questions of the following types: 15
A) Match the Following: [6]
Write
Probable
Q. Your
Answer
No.: Answer
Keys
Here
(i) Unitary Approach a) Raise the status of workers (i) –
(ii) Pluralism Approach b) Improve morale of workers (ii) –
Militant function of Trade Mandatory settlement of
(iii) c) (iii) –
Union industrial dispute
Fraternal function of Trade Grounded in mutual co-
(iv) d) (iv) –
Union operation
Voluntary settlement of
(v) Conciliation officer e) (v) –
industrial dispute
(vi) Adjudication f) Conflict is inevitable (vi) –
g) Dispute mediating authority
h) Worker’s representation
i) Discretionary ability
j) Cessation of work

B) Multiple-Choice Questions [3]

(Note: Encircle the correct answer)
vii. Which of the following are the three elements of Systems Approach?
a) Quality check, Process and Production
b) Input, Process and Production
c) Input, Conversion and Output
d) Input, Process and Output

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 viii. Purpose of existence of Trade Union is……………
a) Protect and Promote interests of its members
b) Cross check the management decisions
c) Ensure to increase salaries on consistent basis
d) Ensure to call for strike if demands are not met

ix. Which of the following is not the objective of Collective Bargaining?

a) Resolve difference over knotty issues
b) Protect the interest of workers
c) Maintain employee-employer relation bilaterally
d) Choose the members of trade union

C) Fill-in the Blanks [3]

(You may choose from following answers.)
Disputes Arbitration Adjudication Bargaining Grievance Conflict

x. __________________ mainly relate to the strife between employers and their employees.

xi. __________________ is any discontent or dissatisfaction, arising out of employment

relationship, which an employee thinks, believes or feels to be unfair, unjust or
inequitable.

xii. __________________ is a procedure in which a neutral third party studies the

bargaining situation, listens to both the parties, gathers information and then makes
recommendations that are binding on both the parties.

D) True or False [3]

(Note: Encircle the correct answer)
xiii. A strike is a very powerful weapon used by trade unions and other labor associations to
get their demands accepted.
(True) or (False)

xiv. Joining the trade union can gives better bargaining power?
(True) or (False)

xv. Lockout implies temporary removal of an employee from the payroll of the
organization due to circumstances beyond the control of the employer.
(True) or (False)
_________________________

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 CHAROTAR UNIVERSITY OF SCIENCE AND TECHNOLOGY (CHARUSAT)
FACULTY OF MANAGEMENT STUDIES (FMS)
BACHELOR OF BUSINESS ADMINISTRATION (BBA PROGRAMME)
SEMESTER – V, UNIVERSITY EXAMINATION, NOVEMBER-2019
BM333.1: INDUSTRIAL RELATIONS
Date: 12/11/2019, Tuesday Time: 10:30 AM to 01:00 PM Total Marks: 55
Note: - (i) All questions are compulsory.
(ii) This section is an Open Book Examination.
(iii) There are two sections in the question paper. Section – I contains Q. No.: 1 of 15 marks
and Section – II contains total five questions where in Q. No.: 2 to 5 are of 10 marks each
and Q. 6 is a Case study of 15 marks.
(iv) Section – I should be answered in the given question paper and Section – II should be
answered in a separate answer book.
(v) Maximum time allotted for Section – II is 150 minutes.
(vi) Figures on the right indicate marks for each question.

SECTION – II
Q.2 Even though the Industrial Relations Commission conciliates and arbitrates to resolve 10
industrial disputes, sets conditions of employment and fixes wages and salaries by
making industrial awards, approves enterprise agreements and decides claims of unfair
dismissal, still it is observed that there are various issues leading to the poor Industrial
Relation.
With this view in mind; state and explain the Causes of poor IR and Suggestions to
improve IR
OR
Q.2 A trade union is an organization made up of members and its membership must be made 10
up mainly of workers. It is observed that the workers are also concerned about being a
part of or forming a trade unions.
Discuss the important reasons for workers to join or organize themselves to form trade
unions.

Q.3 The Industrial Disputes Act, 1947 provides for Three-Tier system of Adjudication, 10
consisting of Labour Courts, Industrial Tribunal and National Tribunal which plays a
significant role as a machinery for settlement of industrial disputes.
Discuss this Three-Tier system of Adjudication in detail.

Q.4 Collective bargaining is a process of negotiation between employers and a group of 10

employees aimed at agreements to regulate working salaries, working conditions,
benefits, and other aspects of workers' compensation and rights for workers.
What are the various stages involved in Collective Bargaining before the argument is
reached?
OR
Q.4 The objective of Industrial Employment Standing Order Act, 1946 is to require employers 10
to define precisely the conditions of service of workmen employed in the industrial
establishment and to make such conditions known to the workmen employed & to
regulate the conditions of recruitment, discharge, disciplinary action, holidays, shift
working of the workers.
What are the salient features of Industrial Employment Standing Order Act, 1946?
Discuss the applicability of the Act.

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Q.5 According to Keith Davis, “Workers’ participation refers to the mental and emotional 10
involvement of a person (workers) in a group situation which encourages them to
contribute to group goals and share in responsibility of achieving them”.
State and elaborate the various ways through which workers are allowed to participate in
management.

Q.6 Case # 1 15
The main business of Damodar Electric Supply Corporation is to supply electric energy
to the entire district. The Corporation has a work for, Mazdoors etc. General Manager is
the Chief Executive, having full authority on all matters of administration. During the last
two years, the Corporation has come into financial problems due to economic recession.
As such, to bring control on the expenses the General Manager, has issued an
unconditional order forbidding supervisory foremen to authorize over-time work under
any circumstances.
One day, a cable-laying workman was working inside a wet manhole, in the marshy area
near a river. About an hour before closing time he realized that he could not finish the job
within the regular working hours. He estimated, that the work would be over within four
hours more. The foreman having no authority to grant over-time telephoned the Section
Officer at the Head Office. Section Officer, unwilling to breach the rule, contacted the
Superintendent who in turn asked the Section Officer, to use his discretion. Section
Officer conveyed the same message to the foreman. The Foreman, however, was still
afraid of the consequences of over-time order. He therefore told the cable lay-man to
wrap the cable securely and leave the work, to be finished the next day.
During the night, the river went on flood. Water entered the man-hole by the river-side
and the ‘cabling’ was damaged. The damage to the cable was corrected after many days,
involving a great expenditure.
Source: http://www.hrindya.com/hr-managers-toolkit/case-studies-on-industrial-relations/

a) Who should be held responsible for the damage and the huge expenditure incurred for [05]
the same?

b) Was the Corporation’s over-time policy wrong? Why or Why not? [05]

c) Suggest the changes for updating the Corporation’s over-time policy. Justify your inputs. [05]
___________________________________________________________

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