CSM Workbook

CSM Virtual Course
<Your Group Name Here>
Workbook
Bill Li, CST & Agile Coach
Check-in to the Class: tell your story
3 Powerful Questions (a framework) for you to think deep:
WHO? (The Identity question)

WHAT? (What is your existing Scrum/Agile experience)
WHY? (What is your intentions/goals, and why the
training/certification is so important)
( How? ... How are you going to achieve what you want? )
2
Exercise: 5 Scrum Values, observations and identify
some examples from the project case demonstrating the
values
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3
Sample Team Working Agreements
Keep your own video on as much as possible
Mute most of the time unless you are to speak
One conversation at a time
In main session: Try to use zoom's Raise hand/Unraise feature
Assign and rotate facilitator during breakout sessions
Identify who to share back in main session at the end of breakout
Team members rotate to share back
Express 1 viewpoint at a time, and take turns
Utilize Mural, Zoom's whiteboard and desktop sharing often
Utilize Google Docs/Slides as backup
Questions are welcome (ad-hoc, and parking, and Raise hand
feature)
Mind the time-boxes
Welcome wild ideas
Quick decision making
Have fun!!
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4
Team Exercise: The Name Writing Game
As a team, on your Mural board game area, write the names provided following the process and
rules as demanded by the facilitator for each round (3~4 different rounds). During each round,
facilitator records the length of time the team takes from the beginning to complete the writing of
the first name of the team's choice from the list and also the time to complete the writings of all
names on the list.
5
Team Exercise: The STICKY-NOTE Point Game
As a team, within a short time-box (ie 60 seconds), on your Mural board game area, create as
many done sticky-note cube shown as below as possible. Some ground rules to begin with:
- Each team member owns different color of sticky-note to create/finalize the cube
- Each done cube has to be inside the game area on Mural board
- Each done cube has to be fully integrated nicely
- Sticky-note should not overlap with each other
- Someone to facilitate multiple time-boxes (Sprints)
- At the end of each Sprint delivery, holds a Retrospective meeting
6
Discussion: Waterfall Delivery vs Agile Delivery
What are some potential benefits of Sushi Delivery for a
meal?
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7
Potential Benefits: in such Sushi restaurant
8
Reading & Discussion: Agile Manifesto & Agile Principles
(note down any question on this page or your team’s
parking lot)
• ...
• ...
• ...
• ...
• ...
• ...
9
Team Exercise: 3 Accountabilities in a Scrum Team
(Sort the flash cards into at least 3 groups, each group

represents concepts for 1 specific role in Scrum)
(or you may fill the following 3 tables from your team’s
brainstorming)
10
Cont...3 Roles in a Scrum Team
Product Owner
Focus/Responsibility Characteristics Core Skills/Techniques
11
Cont...3 Roles in a Scrum Team:
Development Team
Focus/Responsibility Characteristics Core Skills
12
Cont...3 Roles in a Scrum Team:
ScrumMaster
Focus/Responsibility Characteristics Core Skills
13
Reading & Discussion: 9 Stances of Scrum Master
(Examples from your past experiences or actions you may

pursue in the near future on a specific stance)
14
Exercise: Product Backlog Creation
Please choose 1 project case to: prioritize the wish list and then
focus on the top 5 items and create about 10 User Stories in total
Consider from 2 specific roles’ perspectives:

The business owner & the business’ end customer
15
Scrum Simulation: Perform a Backlog Refinement Activity
cope uestions ssumptions ock-up
16
Scrum Simulation:
Create your Team Working Agreement
17
Scrum Simulation: Create your Definition of Done (DoD)
18
Team Exercise: 5 Events in Scrum
(Sort the flash cards into 5 groups, each group

represents concepts for 1 specific Event in Scrum)
19
Scrum Simulation: 1 simple Retrospective template
WWW (What Went Well) EBI (Even Better If)
20
Under-an-Hour Scrum Simulation: Sprint sample run-
down
Sprint Planning: 5 minutes

Sprint Day 1 Delivery: 5 minutes
Daily Scrum #1: 2 minutes
Daily Scrum #2: 2 minutes
Sprint Review: 2 minutes (each team takes turn in the main
session)
Sprint Retrospective: 3 minutes
21
Exercise:
Agile Project Management/Delivery
Explained
22
Simulation Case 1:
Alien Tours, Inc. Brochure Backlog (the team should
select their own name)
● create cover art, brand, and/or logo
● explain different options for transport to and arriving at Earth
● describe how each beings diet will be catered to
● provide options for self-contained atmosphere units for use while visiting
● write testimonials from satisfied alien customers
● describe the “Human Arts and Culture” tour
● describe the “Extreme Climates of the Earth” tour
● describe the “Ancient Earth Civilizations” tour
● explain how aliens can take advantage of available “Earth Languages” lectures
● complete a guarantee policy
● explain the different alien currencies and forms of payment accepted
● provide high level package descriptions and pricing
● include map of where the earth is in our universe
● provide various “contact us” methods
With honour to Jean Tabaka, who pioneered with combining Agile and professional
23
facilitation, and thanks to Peter Borsella
Simulation Case 2:
Bar-Bat Mitzvah Planners of Israel, Inc. brochure
backlog (your team should select a unique name)
● create an overview of the services offered by this company
● define the “ultra Bar-Bat Mitzvah” service
● list different ceremony locations available, including Holy or historical sites in Israel
● outline additional facility services (tours, air travel arrangements, lodging, etc.)
● write testimonials from satisfied customers
● set pricing structure for services
● suggest items that families should have prepared
● outline a full sample dining plan
● proudly explain how this business has been family owned and operated for
generations
● outline minimum requirements for using services (time frames, deposits, etc.)
● complete brief resumés of staff members
● define discount partner services
facilitation, and thanks to Peter Borsella 24
Simulation Case 3:
Books R Us, Inc. Brochure Backlog (the team should
select their own name)
● show on a map your three downtown locations, including contact information
● provide enticing promotions for the latest mystery, sci-fi, and romance novels
● provide an enticing promotion for the latest tell-all from a government official
● tell about your in-house antiquarian collection
● describe your in-house coffee shop, including some unique beverages
● create a calendar of upcoming events
● highlight an upcoming book-signing by a famous author
● explain your frequent buyer membership program
● create 1-3 discount coupons
● tout the features of your children’s section
● select a local charity and explain how your company contributes (money or services)
● list the top-10 bestsellers for the current month
● show how you have the best selection of books in town, and offer online ordering
Simulation Case 4:
Doggy Daycare Brochure Backlog (your team should
select a unique name)
● define all service offerings
● define the “Ultra Doggy Spa” service
● outline boarding options
● create discount coupons
● set pricing structure for services
● suggest daypack contents to accompany clients
● outline a full week menu of meals and snacks
● detail customer minimum requirements (shots, temperament, etc.)
● define discount partner services
● location, directions, and contact information
Simulation Case 5:
Under-the-Sea Condos, Inc. Brochure Backlog (the team
should select their own name)
● show at least three different condo price levels and distinguishing features
● provide a sample condo layout (make sure to account for the sea’s influence on design)
● explain the health benefits of living under the sea　
● write testimonials from satisfied residents　
● draw an artist’s rendition of a typical condo sitting on the ocean floor
● explain how living under the sea creates opportunities for new pets
● show how your condos are part of communities that provide all needed services
● indicate payment requirements (deposit, security retainer, etc.)
● complete a statement explaining the importance of water damage insurance
● explain transportation to and from the surface and nearby land
● provide an opportunity to tour your facilities, including an overnight stay
● provide a map of the locations available throughout the world’s oceans and contact info
● list the different businesses already taking advantage of moving beneath the sea
27
Simulation Case 6:
Wedding Planners, Inc. Brochure Backlog (the team
should select their own name)
● define silver, gold, and platinum wedding packages (does not include menu selection)
● offer additional services, such as invitation printing, honeymoon travel arrangements, etc.
● explain options for using the in-house ceremony facilities
● create several different menu selection plans
● set pricing structures for all services defined in the brochure, including payment plans
● suggest items that couples should have prepared beforehand
● describe the benefits of using your wedding planner services compared to your competitors
● outline minimum requirements for using services (reservations, costs, etc.)
● include layout map(s) of your banquet hall(s)
28

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CSM Virtual Course

<Your Group Name Here>

WHO? (The Identity question)

(Sort the flash cards into at least 3 groups, each group

(Examples from your past experiences or actions you may

Consider from 2 specific roles’ perspectives:

cope uestions ssumptions ock-up

(Sort the flash cards into 5 groups, each group

WWW (What Went Well) EBI (Even Better If)

Sprint Planning: 5 minutes

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