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MSMEs are now facing a major challenge as a result of the COVID-19 pandemic's
unprecedented effects. Customers visiting to physical stores has decreased to a large numbers
and has remained low as governments continue to enact physical distancing and quarantine
measures to track the virus's spread (World Trade Organization, 2020). The decline did not past
the worst scenario, even small industries in developed economies experience a big impact to
SOURCE: road to Recovery and Resilience for Philippine MSMEs during the
COVID-19 Pandemic.
The Philippine Institute for Development Studies estimates that the COVID-19 pandemic
could cost the Philippines between P276.3 billion and P2.5 trillion in economic losses (Abrigo et
al 2020). Manufacturing will be the ones most affected, with losses ranging from P82.1 billion to
P855.2 billion, wholesale and retail trade will suffer losses ranging from P93.2 billion to P724.8
billion, and transport/storage/communication will suffer losses ranging from P11.7 billion to
P124.3 billion.
Businesses were faced with a number of challenges during the global pandemic, and how
they reacted affected their resilience as well as their chances of surviving the crisis. Small and
medium-sized companies (SMEs) are adapting their business models to adapt to the changing
environment. The service industry has been hit particularly hard. (Iva Gregurec et. al, 2021)
SOURCE: The Impact of COVID-19 on Sustainable Business Models in SMEs
Mostly MSMEs are behind of the large portion of jobs, company registration, and value-
added statistics in countries like the Philippines (Department of Trade and Industry, 2019;
Vandenburg et al., 2016). Nonetheless, as opposed to large corporations, they face particular
challenges in terms of sustainability and development during emergencies and disasters. When
unforeseen crises such as earthquakes and pandemics strike, many small businesses are usually
SOURCE: road to Recovery and Resilience for Philippine MSMEs during the
COVID-19 Pandemic.
A total of 3,877 respondents from MSMEs were surveyed, with 1,804 coming from the
Philippines. According to the report, the COVID-19 outbreak forced 70.6 percent of MSMEs in
the Philippines to temporarily close. Simultaneously, nearly 60% of MSMEs in the Philippines
posted that they have no revenue during the lockdown. Company closures impact employees'
ability to make incomes, whether due to the firm's decisions or government orders (Shinozaki,
2020). Furthermore, the closure of informal MSMEs could result in a loss of income and job
SOURCE: road to Recovery and Resilience for Philippine MSMEs during the
COVID-19 Pandemic.
to the National Main Street Center (2020), Most SME’s are in danger of closing indefinitely if
the health crisis continues to spread among peoples. The pandemic, on the other hand, helps
companies to demonstrate flexibility by digitizing and selling products and services digitally.
Businesses that have adopted e-commerce and digitization have seen sales increases as more
customers accept e-commerce despite quarantine policies (World Trade Organization, 2020).
SOURCE: road to Recovery and Resilience for Philippine MSMEs during the
COVID-19 Pandemic.
Adoption of e-commerce has many advantages. E-commerce could give companies a new
way to use their resources and improve their efficiency and operations (Lee et al., 2015). Further
to that, it has been suggested that e-commerce will reduce costs and improve customer service in
For the Small and medium Enterprises, technology adoption can be a game-changer. The
COVID-19 scenario has also shown that technology adoption is not an amenity for small and
medium businesses; it is a necessity (Kumar, et al., 2020). Most SMEs in developed countries
are inspired to embrace e-commerce and technology, but e-commerce and technology in
selling online prior to the widespread pandemic and may have already garnered some benefits
from going digital. Filipino businesses of all sizes, from SMEs to giant enterprises, are using e-
commerce to support their existing stores and widen their market. Many e-commerce merchants
often create Social media Pages where they post information and details about their goods,
allowing online shoppers to contact the company or the retailer directly for a more informed
purchase. According to a 2018 survey of SMEs in Asia Pacific, which included 500 SMEs in the
Philippines, 96 percent of the surveyed SMEs use e-commerce to produce 52 percent of their
sales, and 89 percent use mobile commerce. Furthermore, 95 percent of SMEs use social media
platforms, and 81 percent use digital technologies to boost supply chain and distribution,
The Covid-19 should prove beneficial for SMEs to transform and improve, as well as
adapt technology, in order to survive. Regardless of the limitations imposed by current social
practices, SMEs entrepreneurs can take advantage of current technologies. The company will
still operate and be successful if it adopts and uses the technology platform. E-commerce is
becoming more critical as one of the fields that is continuously expanding and increasing in this
pandemic period. SMEs use e-commerce to create e-commerce strategies aimed at increasing
their companies, as well as to find new ways to add value, new services, and new business
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