T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)

E: admissions@newton.edu.au
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Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000
This document is Complaint Outcome Letter Template.
It is part of the supporting assessment resources for Assessment Task 3 of SITXCCS007.

<Customer name and address>

<Date>

Re. Outcome of complaint

Dear <customer name>

I am writing to advise of the outcome of your complaint about <brief description of complaint>.
At Aus Biz Coaching we value all of customers and strive to resolve all customer complaints to the
satisfaction of our customers.
I am writing to advise you that <brief description of outcome and timelines>.
Please contact us to <brief description of arrangements e.g. if products need to be picked up for repair
or replacement, customers should be advised that they should contact the store to advise of a suitable
time or where the outcome is in the store’s favour to say that they may call to discuss the matter
further>.

Yours sincerely

Customer Service Officer

WARNING – UNCONTROLLED WHEN PRINTED

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