Current Trends of ICT What is MULTIEXPERIENCE?

• Multiexperience replaces technologyliterate people

Digitization—It is the move from analog to digital with people-literate technology.
Digitalization—It is the process of using digitized information • Multiexperience refers to a user’s whole experience
to make established ways of working simpler and more with one application across a variety of digital
efficient. touchpoints
Digital Transformation—It is the process of using digital • It includes: smartphones, smart hubs, computers,
technologies to create new — or modify existing — business smart tv, third party integration, tablets, wearables.
processes, cultures, and customer experiences to meet
changing business and market requirements DOMINO’S
The customers can order their choice of pizza via:
What is Hyperautomation? ● Google Home
Hyperautomation is the concept of automating every-thing in ● Amazon Alexa
an organization that can be automated. ● Slack
Hyperautomation is the advancement of traditional ● Facebook messenger
automation capabilities by using technologies like… ● Zero click
• ✓ Artificial Intelligence (AI) ● Text
• ✓ Robotic Process Automation (RPA) ● Tweet
• ✓ Machine Learning (MI) ● Car
• ✓ Other technologies ● Smart TV
● Voice
Automation vs. Hyperautomation ● Smart Watch
Automation refers to the achievement of a repetitive task ● Drones
without manual intervention.
• Simple Task What is DEMOCRATIZATION?
• Smaller scale Democratization of technology means providing people with
easy access to technical or business expertise without
• Use of robot’s arm to make the process faster.
extensive and costly training
Hyperautomation refers to the use of multiple automation
tools to scale automation initiatives.
Key Areas
• Smarter solutions
▪ Application development
• Uses its brain to perform in a much optimized and
▪ Data and Analysis
smarter manner.
▪ Design
▪ Knowledge
Advantages of HYPERAUTOMATION
1. Gains efficiencies
Often called “Citizen access”
2. Optimizes workflow allocation
3. Reduces costs
Citizen Development
4. Increases agility
• It is a trend where companies use LCNC platforms so
5. Produces products of higher quality with faster time to
that business users, who have zero app-building
market
expertise, are equipped and trained to develop
6. Makes better business decisions
applications on their own.
7. Reduces the technical expertise needed
• Citizen Developers
Challenges of HYPERAUTOMATION
Low-code and No-code aid technology democratization
• Legacy systems and integration issues
• A low code (LC) platform showcases a visual
• Expensive human errors
approach to conventional coding and assists
• Manual reporting leads to time inefficiencies
developers with useful visual tools and flexible drag-
• Human resource turnover leads to frequent changes
and-drop features.
in business processes
• A no-code (NC) platform eliminates the need to
• Absence of structured automation
write code as a part of your development
• Increase in operational costs
opportunity
What is Democratization of Data?
• Data democratization—ability for information in
digital format to be accessible to average end user.
• The goal of data democratization is to allow non-
specialists to be able to gather and analyze data
without requiring outside help.
Empower employees
Provide the right tools
Democratization might require an organization-
wide cultural shift.
PHYSICAL AUGMENTATION
1. Sensory augmentation. Involve hearing, vision, perceptio
2. Appendage and Biological Function Augmentation.
Exoskeletons and prosthetics are used to replace or
enhance such capabilities.
3. Brain Augmentation. In addition to treating seizures,
brain implants are being used for extraordinary things,
such as memory storage, decoding neural patterns, and
synthesizing speech.
4. Genetic Augmentation. With genetic augmentation,
somatic gene and cell therapies are used to treat children
with severe combined immune deficiency.

Challenges of Human Augmentation

1. Technological Needs
2. User-Friendliness and Integration
3. Reliability
4. Safety
5. Acceptance
6. Ethical Concerns

What is DATADRIVEN POLICING?

It is generally the usage of analytical information and
technologies, especially the quantitative technologies to
acknowledge and identify the relevant crimes or targets
where urgent police intervention is required.

Methods that help in forecasting and determining crime

• Predicting the place and time of the crime.
• Predicting future prospective criminals.
• Predicting individuals in society who are more prone
to victims.
• Creating and initiating investigation thru past record

Core Goals of Data Driven Policing

Advantages of DEMOCRATIZATION?
1. Increase Efficiency
● Increased employee productivity.
2. Increase Effectiveness
● Greater innovation.
3. Identify Real Problems
● Enhanced agility.
4. Connect with the Community
● Improved resilience.
5. Gain Internal Insights
● Improved organizational performance
12 Innovative Police Technologies
What is HUMAN AUGMENTATION?
1. Facial Recognition Software
Human augmentation is the use of technology to enhance a
2. Biometrics
person’s cognitive and physical experiences.
3. Voice Technology
• Physical augmentation changes an inherent physical
4. Robots
capability by implanting or hosting a technology
5. Video Doorbells
within or on the body.
6. ShotSpotter
• Cognitive augmentation enhances a human’s ability 7. Thermal Imaging
to think and make better decisions 8. Artificial Intelligence
9. Smarter Cruisers
10. Automatic License Plate Recognition (ALPR)
11. Enhanced BodyWorn Cameras
12. Drones
What is MACHINE LEARNING?
It is a discipline that allows computers to learn by themselves and perform tasks autonomously without the need to be programmed.
It is an application of Artificial Intelligence that provides systems the ability to automatically learn and improve from experience
without being explicitly programmed. Types of Machine Learning:
1. Supervised Machine Learning— Machine learns from Labeled Data and Direct Feedback
2. Unsupervised Learning— Unlabeled Data and No Direct Feedback
3. Reinforcement Learning— Machine learns on its own
Supervised Machine Learning Unsupervised Learning Reinforcement Learning
Definition It is a method in which we teach the The machine is trained on An agent interacts with its
machine using labelled data. unlabelled data without environment by producing actions &
any guidance. discovers errors or rewards.
Types of Problems

Types of Data

Training
Aim

Approach

Output Feedback

Popular Algorithm
BENEFITS OF 'MACHINE LEARNING' FOR THE BUSINESS AUTOMATION VS RPA
WORLD
• It predicts trends
• It promotes innovation
• It improves target audience segmentation
• It reduces cost
• It improves segmentation of adverts
• It improves customer relations

EXAMPLES OF MACHINE LEARNING

1. Image recognition
2. Speech recognition
3. Virtual personal assistants BENEFITS OF RPA
4. Customer service reps • Accuracy
5. Fraud detection • Low technical barrier
6. Streaming recommendations • Compliance
7. Traffic predictions
• Non-invasive technology
8. Analyzing medical imaging
• Consistency
• Reliability
What is ROBOTIC PROCESS AUTOMATION?
• Productivity
It is the use of computer software ‘robots’ to handle
• Improves employees morale
repetitive, rule-based digital tasks.
• Robotic— An entity with a capability to mimic the
RPA as a “DIGITAL WORKER”
human actions.
• Process— A sequence of steps that lead to
meaningful activity or task
• Automation—Tasks happens automatically without
human intervention.

Robotic process automation (RPA), also known as software

robotics, uses automation technologies to mimic backoffice
tasks of human workers and basically a configuration that
automates repetitive tasks.
• Answering queries
• Making calculations
• Maintaining records
• Handling transactions
RPA HYPERAUTOMATION
RPA uses automation Hyperautomation is the
MISCONCEPTION ABOUT RPA 07
technologies to mimic back- concept of automating every-
1. It is not a humanoid robot. office tasks of human workers thing in an organization that
2. It cannot replace humans and basically a configuration can be automated
that automates rep
RPA is just a piece of the larger Hyperautomation is the
hyperautomation puzzle advancement of traditional
automation capabilities by
using technologies like
Artificial Intelligence (AI),
Robotic Process Automation
(RPA), Machine Learning (MI)
and Other technologies.
What is BLOCK CHAIN TECHNOLOGY? What is VOICE SEARCH?
• Blockchain is a shared, immutable ledger for It is basically an approach of advanced technology that uses
recording transactions, tracking assets and building voice-enabled commands to carry out a search on the
trust. internet browser, your phone or on any application.
• Blockchain is a type of distributed ledger, an
expanding chronologically ordered list of Brands Offering Voice Search
cryptographically signed, irrevocable transactional • Google—google assistant (free)
records shared by all participants in a network • Amazon—amazon alexa (free)
• Samsung—bixby (free)
How does BLOCK CHAIN Works? • Apple—siri (free)
(Refer to slide 47-66) • Microsoft—cortana (free)

What are the benefits for BLOCKCHAIN? How does voice search work?
• Transparency 1. Natural Language Understanding (NLU)
• Flexible and Open • Analyzes the text to detect questions and commands
• Distributed Architecture • Deals with machine reading comprehension. The
• Automated Operations main focus of natural language understanding is to
• Worldwide adoption and Security make machines interpret the natural language,
• Efficiency, Auditability, Traceability derive meaning, Identify context and draw insights.
• Faster transaction settlements 2. Text-to-speech (TTS)
• Reduced transaction cost • Translated the information into a digestible format
and fulfils the users intent.
• Text-to-speech (TTS) is a type of assistive technology
that reads digital text aloud. It’s sometimes called
“read aloud” technology.
3. Automatic Speech Recognition System
• Processes and transcribes human speech into text.
• Automatic Speech Recognition (ASR) is a capability
which enables a program to process human speech
into a written format. It employs artificial neural
networks
When do People Use it? When driving, when doing another
activity, when watching TV, when working, cooking.
Exercising or walking, showering or using the bathroom,
when with friends or family, when in bed.

Benefits of voice search

1. It allows for easier multitasking
2. They can do things quicker than on other devices
3. They can instantly get answers and information
4. It makes their daily routine easier
5. It’s quicker to speak than to type

The downside to voice search

1. It doesn’t always interpret what you’re saying accurately
2. There are still various incidents when meaning is ‘lost in
translation’
3. Intermittent assistant due to unsteady internet
connection.
4. Voice recognition software is sensitive to all noise and
background interference
What is Data Analytics? Data Analytics Applications
• It is the science of analyzing raw data to make 1. Security
conclusions about that information. - 2. Transportation
Investopedia.com 3. Risk detection
• It is the systematic computational analysis of data or 4. Risk Management
statistics. -Wikipedia.org. 5. Delivery
• It is the process of analyzing raw data to find trends 6. Fast internet allocation
and answer questions. -Mastersindatascience.org 7. Reasonable Expenditure
8. Interaction with customers
Types of Analytics 9. Planning of cities
10. Healthcare
11. For Travelling
12. Managing Energy
13. Internet searching
14. Digital advertisement

1. Descriptive Analytics. What happened?

• Events in the past
• Specific patterns
• Comprehensive, accurate and live data
• Effective visualization
2. Diagnostics Analytics. Why did it happen?
• Drill-down
• Data discovery
• Data mining
• Correlations
3. Predictive Analytics. What is likely to happen?
• Regression Analysis
• Forecasting
• Multivariate Statistics
• Pattern Matching
• Predictive Modeling
4. Prescriptive Analytics. What should be done?
• Graph Analysis
• Simulation
• Complex Event Processing
• Neural Networks
• Recommendation Engines
• Heuristics
• Machine Learning