Business Process: P2P Process of Biomedical equipment in a tertiary

hospital.
Process Anatomy:
 Input: The user specification, the financial budget allocated
 Output: The procured equipment transferred to the user
location.
 Feedback: Received from user end, vendors, medical director.
 Process owner: Manger of NPI department.
 Supplier: User, Technical team.
 Customer: Patients
 Boundary: Starting point- From user request
Ending Point- To the Finance department.
 Objectives: Better quality products in optimum price, maintain a
good vendor relationship.
 Parameters: User explanations, Time taken, financial limits.
 Flow: The process flow chart is detailed in the below
 Responsibility of improvement:
Purchase team has the responsibility to procure in the
least possible cost and to reduce the lead time.
Technical team should identify the correct equipment
which the user required.
 Variability: Non-Random Variations - Delay in approval, quote
collection and delivery of products, etc
Random variation: Sudden medical break throw,
unpredictable shortage of supply etc.

Detailed flowchart in next page

Process flow chart of Procurement of Biomedical equipment in a tertiary
hospital.